The Battery Service Store (Version 2.0)

Users Manual

Table of Contents

I.) How To Process An Order………...………………………………….….3 II.) How To Track An Order…………………………………………………14 III.) How To Cancel An Order………………………………………………..20 IV.) How To Logout…………………………………………………………...21 V.) How To Reach Customer Service Support……………………………22

How To Process An Order Step #1: To begin, type www.batteryservicestore.com in your Internet Explorer URL Field. Step #2: Click “Go” or press “Enter” button on your computer keyboard.

Step 2 Step 1

How To Process An Order Step #3: Type in your User Name/E-Mail (provided to you by Ed Danielov). Step #4: Type in your Password (provided to you by Ed Danielov). Step #5: Click “Log On” button.

Step #3 Step #4

Step #5

How To Process An Order Step #6: Click “Browse Catalog.”

Step #6

How To Process An Order Step #7: Select One of the Seven Battery Service Categories

Note: Here is an explanation of the items contained in each category. Marketing Materials

These are items such as invoices, warranty wraps, cable ties, plastic pouches, etc. Essentially all of the materials Service Providers need to run their daily operations effectively and efficiently.

Application Guides Both Hot/Moderate Climate Application Guides and Cold Climate

Application Guides can be located in this section. These materials are provided to Clubs/Service Providers free of charge so please use them only when absolutely necessary.

Price Sheets Hot/Moderate/Cold Price Sheets will be located in this section (both

Contractor and Retail). These materials are also provided to Clubs/Service Providers free of charge so please use them only when absolutely necessary.

Promotional Material These are items such as Battery Service branded slinkeys, stress balls,

key chains, flashlights, etc. Essentially, this section includes all types of fun giveaway items for promotional events and campaigns.

Apparel This section includes all Battery Service/AAA Battery branded apparel

such as polo shirts, oxfords, caps, etc. Uniforms

This section includes all Battery Service/Club Assist branded uniforms such as polo shirts, oxfords, pants, caps, etc.

Battery Tools This section contains various battery related tools that are intended for

use by Battery Technicians.

SD Card/SD Card Readers This section SD Cards for the MBC-5500 Tester and SD Card Readers

which help SD Card data get transferred onto laptops or desktop computers (and uploaded onto the my.clubassist.com portal).

Step #7

How To Process An Order

Step #8: To add an item to cart, please type in the quantity of that item that you need in the “Quantity” field directly below the image and then click the red “Add To Cart” button. Note: To sort the items by item number or by price, please click on the “Sort By” menu and select the appropriate sorting option. To see a description of each item, please click on the item image.

Step #8

How To Process An Order

Step #9: Click “Shipping Info” tab. Note: You will know that an item was successfully added to your cart when you see a note under the “Shipping Info” and “View Cart” tabs.

Step #9

How To Process An Order

Step #10: Click “Browse.”

Step #10

How To Process An Order Step #11: Select Appropriate Billing Account. Note: Each Account Manager, Logistics Manager, Technical Trainer and Sales Route Representative will have a custom list of cost centers on this page (snapshot below) that is specific to their region/territory. If the materials you are securing should be paid for by one of your AAA Clubs, please select that Club’s cost center on this page. These could be replenishment orders for invoices, warranty wraps, cable ties, and other marketing materials being requested by one of your Service Providers. Note: Under no circumstance do we bill a Service Provider directly for any marketing/promotional materials. Rather, we bill the Service Provider’s respective AAA Club and the Club in turn bills the Service Provider. If you would like to absorb the costs for an order under your region’s specific Marketing Funds budget, please select that cost center on this page (i.e. Items you may want to use as giveaways at promotional events such as slinkeys, pens, stress balls, optical mice, etc.).

Step #11

How To Process An Order

Step #12: Confirm the Cost Center selected is correct. Step #13: Type in the shipping address and all contact information. Then, review this information and confirm Shipping Address is correct. Step #14: Click “View Cart” tab.

Step #14

Step #12

Steps #13

How To Process An Order

Step #15: Confirm the proper items and proper quantities of those items are in your cart. Step #16: Click the “Checkout” tab. Note: If you would like to remove an item from your cart, please check the box under the word “Remove” and then click the “Refresh Screen Totals” button.

Step #16

Step #15

How To Process An Order

tep #17: Select Shipping Method.

tep #18: Type in Contact Name – the receiver’s name.

tep #19: Type in PO Number (optional).

#20: Select “In Hands Date” – the date you wish to have the shipment arrive y.

tep #21: Type in the name of the individual/Club that requested the order.

Q, etc.). If the order is being billed to a Club, you do not have to fill in is field.

tep #23: Click the “Submit Order” tab or button.

S S S Stepb S Step #22: If the order is being billed to a Regional Marketing Funds cost center, please explain the reason for the order (i.e. Generic Contractor Giveaways, Call Center BBth S

Step #17

Step #18 Step #19 (Optional)Step #20 Step #21 Step #22

Step #23

How To Track An Order

begin, type www.batteryservicestore.com in your Internet Explorer RL Field.

tep #2: Click “Go” or press “Enter” button on your computer keyboard.

Step #1: ToU S

Step 2 Step 1

How To Track An Order

tep #3: Type in your User Name (provided to you by Ed Danielov).

tep #4: Type in your Password (provided to you by Ed Danielov).

tep #5: Click “Log On” button.

S S S

Step #3 Step #4

Step #5

How To Track An Order

Step #6: Click on the “Tracking” tab.

Step #6

How To Track An Order

spective UPS number can be at the bottom right-hand corner of each order.

Step #7: A list of all processed orders and their respective UPS tracking numbers will populate the page. Look up the order number for the order you need to track – the re

Order Confirmation

Step #7

How To Track An Order

tep #8: Click on the UPS Tracking Number.

S

Step #8

How To Track An Order

tep #9: View UPS Tracking Information

S

How To Cancel An Order

To cancel an order, please email customerservice@batteryservicestore.com by clicking the “Email Us” Tab on the website. In the email, please specify the order number. You can also call our Battery Service Store Customer Support Team at 877.618.0622. All orders must be canceled within two hours of being placed.

How To Logout

To logout, simply click the “Logout” tab at the top of your screen.

How To Reach Customer Service Support To cancel an order, please email customerservice@batteryservicestore.com by clicking the “Email Us” Tab on the website. In the email, please specify the order number. You can also call our Battery Service Store Customer Support Team at 77.618.0622.

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