The Best is Yet to ComeJouko Salonen

Finnish Immigration Service

Immigration GrowsIn Finland Last year 7,7%, this year 50%++high growth

• Wagner's law = income elasticity of public services is positive

• Due to digitalization & globalization immigration income elasticity is globally positive

We Grow! But do we Scale?Thenumber ofasylumseekersarriwingper week

Thedecisionmakingcapacity ofour asylumunit.

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39

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It's Global Scale Digital Collaboration!

• Immigration Services are not forsolo-performers!

• These are global and complex valuenetworks

• Our digital arm is present globally inalmost 90 countries

• When we say "digitalization" wemean it from wall-to-wall – from theinitiation to the archive, from thecustomer-to the case worker whereever they are located

32% Increase on Productivity 2006 -2014 ( 4%CAGR)

• 32% Increase of productivity 2006 - 2014

• We are now an agency of 300 employees. If we today would work on the level of same productivity aswe did in 2006 we would need 390 employees.

• We measured same scale of productivity growth in our embassies as well. Growth of the amount ofwork in embassies 10-11% per year - decreasing man-year-count - productivity growth 29%, the numberof case worker measures per man year doubled 2006-2014

The next 30% productivity growth – where does it come from?

• In Finland Goverment civil cervants do 1,2 million digital immigration related case processtasks every year (until 2015)

• 800.000 of those can be automatized

• The rest 400.000 are something where the customer herself can be active or proactive andget that part of the process done by herself

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In GOV Machine to GOV Machine communicationonly digital languages are spoken

Today 30+ Fully digitalized GOVM2M data exchange flows (red =trendline)

The number of digital measures (decisions, initiations, etc) executed in 1 year

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But! Why does the human work & H2H communication stay in non-digital form?

Most of theemployees are usingonly 20 hoursamount of work fordigital case-worktasks per year

There is a small teamof digitalists who domost of the digitaltasks

There are smallteams of "digitalists"who do most of thedigital tasks

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It is changing but the Change is too slow!

Finnish ImmigrationService 20 Years