the business platform for financial professionals · challenging times present opportunity....

1A Transamerica Company

WFG AccessThe business platform

for financial professionals

2

Challenging times present opportunity.

“Organizations like WFG are taking advantage of Salesforce to innovate and grow their business in the 4th industrial revolution.”

-Rohit Mahna, SVP & GM - Salesforce Financial Services

Technology, regulation, competition, and the economy are forcing the financial industry in new directions. The business environment we knew at the inception of our company over 17 years ago is completely different than it is today. Computers, the internet, a historic recession, smart phones, social media, and a new era of heightened security have transformed the business landscape for financial professionals forever.

With each of these transformations, WFG has adapted and thrived. Our ability to overcome hurdles and leverage advancements is a hallmark of our resilience and resourcefulness.

Once again, we’re being tested by an era of challenges. The industry is more regulated. Clients have higher expectations. The public pays more attention. Our size invites greater scrutiny. And competition has taken new forms. The stakes are higher than ever – and so are the levels of

responsibility, accountability, and transparency that are demanded of us.

But as we know, challenging times present opportunity. By evolving and expanding the technologies and services included in our business platform, we’re safeguarding our agents so they can build stronger businesses and long-lasting legacies.

We’re equipping our agents and their teams with the innovation they need to survive and thrive over the next decade as we pursue our mission to make a difference in the lives of entrepreneurs and families across the United States.

To better communicate our ongoing commitment to protect and equip our agents with the best technologies and services in the industry, our business platform is now called WFG Access.

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Innovation is a Matter of SurvivalOur business culture has always been one of innovation – from the development of our unique business model to consistently implementing technology. It’s how we have thrived in an industry where others have come and gone. It’s why we remain a dominant force for protecting families.And it’s vital to how we will survive, grow and lead during the next decade and beyond.

Business leaders believe two out of five of the top- ranked companies in their industries won’t exist in the next five years, making innovation a matter of survival.2

– Forbes

The Industry is ChangingAll around us, new tech-powered business models and tighter government regulations are emerging. Some believe these factors could be a disadvantage for financial professionals today. However, we’re embracing technology and automating services to navigate this time of change so we can protect our agents’ businesses and distance ourselves from competitors.

More than two-thirds [of financial services executives interviewed globally] felt that technology innovation will play a key role in industry change, while nearly one-half believed regulation will have a major influence.1

– Deloitte

A New Era of ResponsibilityNew restrictions stemming from tighter regulations, exposure through social media, increased privacy concerns, and heightened visibility due to our size require greater accountability for our conduct as professionals and leaders in our industry. Technology that helps us monitor actions, archive data, secure systems, and automate processes ensures that we remain transparent and act professionally in this new era of responsibility.

It will be up to businesses to protect the information clients willingly share with them, and firms relying on aging technology infrastructure are most vulnerable to risk.3

– InvestmentNews

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Access

The Complete Business Platform for Financial ProfessionalsWFG Access is a comprehensive business platform with one focus – to help facilitate your success as a WFG agent so you can serve more families in your community. A wide range of tools and services come together in a single platform designed to empower you with four critical capabilities: build your team, increase your sales, serve your clients, and protect your business.

Build your team

Protect your business

Increase your sales

Serve your clients Access

A comprehensive platform to help

facilitate your success.

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Build Your Team

Associate OnboardingNew associates on your team can access tools designed to help them get licensed, get trained, and start recruiting.

Automated Communication From day one, recruits receive timely, automated messages that simplify success with actionable information.

Track Recruit Opportunities Utilize tools that help you fill your recruiting pipeline and move prospects through the steps to join your team.

Team Member Reporting Generate custom reports to track your team members’ progress, production, and path to reach their goals.

Monitor New Associate Progress Oversee the progress of your newest team members as they complete the checklist of steps to get started fast.

Team Email Marketing Send updates, invitations, and announcements to your team with trackable messages that drive responses.

Building a team of entrepreneurs requires tools to help you stay organized, identify where new associates are in the process, prompt them to take the next step, and communicate with everyone in your team.

“WFG continuously develops tools that make managing client accounts easier and safer as well as allow business owners to monitor, manage and track the growth, production and progress of their team. This two-tiered approach helps make the administrative tasks of doing business easier and more efficient, so you can focus on what matters most, which is helping families.”

– Xuan Nguyen

“Technology is always cost effective, especially for smaller businesses, because it levels the playing field. It gives the same high value, low cost scalable solutions to entrepreneurs that are used by much larger organizations.”

– Penney Ooi

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Increase Your Sales

Providers You KnowHelp meet the needs of your clients with a wide range of financial products and services from companies consumers know.

Build Your Web Presence Create awareness with your state-of-the-art website and build followers with provided social media content.

Track Sales Opportunities From prospect to client, manage new opportunities with tools that help you stay organized and take action.

Engage With Campaigns Access hundreds of pre-approved messages to run your system with everyone you do business with.

Sales Pipeline Manage your sales pipeline and track closed business with professional customer relationship management (CRM) software.

Access Content Libraries Get materials directly from providers and vendors to share.

Competing in today’s market demands that you have the financial products and services, marketing system, and sales tools required to build your brand, attract prospects, meet client needs, and track sales.

“Working smarter, faster, and more secure is not optional, it’s a necessity. Each generation of new technology is engineered to improve how information is gathered, stored, shared, archived, encrypted and kept confidential, all while keeping a traceable footprint to provide unprecedented transparency. With the responsibilities we now have in the financial services industry, technology is our best ally.”

– Paul Hart

“Technology consistently evolves and will forever change how we access and share information. It will constantly push forward, and we need to keep up. Make sure you and your team doesn’t fall behind – make use of the abundance of tools WFG has made available to you. Lead by example and engrain technology into your business culture.”

– Jeff Levitan

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Serve Your Clients

Protect Your Business

Application ManagementComplete applications, receive notifications, and track underwriting statuses inside the contact manager.

E&O InsuranceProper Errors and Omissions protection for licensed financial professionals is provided to all our agents.*

Support Advocacy Access knowledge articles and use web-to-case messages with the sales desk to get answers for your clients.

Documentation/Archiving Records of certain business data, client files, and public communications are stored securely to protect agents.

Client Householding Access each client’s documents, policies, and accounts in one place, making client review easier than ever.

Approved Material Libraries of pre-approved content are provided to agents so they can focus on growth instead of compliance.

The greatest way to build your success is to provide excellent service to your clientele. By leveraging technology, you have the virtual assistance to help them faster and meet their needs efficiently.

In a highly regulated industry, WFG Access equips you with the protection necessary to help safeguard your business from legal threats and costly mistakes that could become setbacks to your success.

* New York agents are required to purchase their own E&O.

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Everything Your Business Needs in One PlatformEvery entrepreneur knows there are services and tools that are essential for their business to succeed. But few are able to assemble, integrate, update, and maintain the management software, sales systems, marketing programs, required insurance, training tools, and client services needed. For many entrepreneurs, the sheer complexity of orchestrating such a platform pushes business ownership out of reach.

For WFG agents, the one platform they need to run their business is in their hands from day one. WFG Access is comprised of proprietary services and third party technologies thoughtfully integrated to help you grow, manage, and protect your business. Starting a business in the financial industry is now possible for almost anyone.

E&O Insurance* Insurance Protection for Financial Agents

WFG Launch New Associate Onboarding

Appointment Management Provider Appointment Process

Agent Reports Team & Production Tracking

Advancement Management Promotion Progress Tracking

Innovation Zone (I-Zone) Collaborative Home Office Training Center

WFG Pulse & Text Messaging Mobile Business Reports, News and Alerts

Salesforce Customer Relationship Management (CRM)

AgentOne Client Application Tracking

iGo Electronic Client Applications

DocuSign Digital Document Transactions

Smarsh Encrypted Email & Data Archival

Outstand Agent Marketing Tools & Websites

Firelight (TFA Representatives) Electronic Applications for VA and Mutual Funds

Synergy (TFA Representatives) Electronic Document Management

InForms (TFA Representatives) OBA, ARQ, ADV Part 2B & Questionnaires

Morningstar Annuity Intelligence (TFA Representatives) Annuity Information Database

LMS (Coming Soon) Agent Virtual Training Center

Proprietary Systems & Services

Third-Party Tools & Technologies


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Everything in One Place

Integration Built In

Access Mobile Apps

Agents can access the entire suite of business apps and services in one place with one login, increasing efficiency and security.

Proprietary and third-party apps work together sharing data, validating statuses, and updating permissions, which creates a seamless experience across the system.

A variety of mobile apps give agents the ability to view reports, manage contacts, complete actions, get notifications, and check statuses while they’re out and about.

“Clients expect you to be technologically savvy – even if you’re not. They expect you to have the state-of-the-art tools that allow you to instantly pull up the information they want to see, address concerns they may have, and build the confidence that comes with competence. If you’re not there yet, your clients won’t be impressed.”

– Angelica Haro

“In my opinion, there has never been a time that an entrepreneur has had such a high value, low cost solution to take care of their business back office that can scale as they grow. It’s one of our greatest innovations!”

– Tom Mathews

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Access PassOne Monthly Payment that Unlocks the Full Power of Your Business.With the impressive spectrum of services and technologies built into the WFG Access platform, it may seem that only a few could afford the investment. However, the entire WFG Access platform is available to every agent at a fraction of retail market value.

WFG’s size as well as their knowledge and experience with technology experience creates a negotiating power that is a massive advantage for new business owners. The cost-effectiveness of the platform, with everything included – from E&O insurance* and support services to sales and marketing software – gives entrepreneurs the key to open the door to a business of their own.

This key is made available with the WFG Access Pass.

The WFG Access Pass is a monthly payment. That starts at $65 per month for life licensed agents at the first two advancement levels. However, by meeting minimum production requirements, those entry level agents can receive a $65 bonus, making their monthly cost for the entire platform zero.**

All WFG agents are required to sign up and pay for the WFG Access Pass.*** The tiered structure for payment is based on advancement level and license status. Payment levels increase as agents succeed and move forward with their businesses.

If WFG Access is the master control room for your business, the WFG Access Pass is the key to unlock its power.


** Based on Training Associate and Associate advancement levels with a Life License meeting production bonus program requirements.

*** All licensed agents paying for their Access Pass not only helps to defer costs related to the increased number of technology solutions available to each agent, but also incorporates charges such as E&O insurance premiums, with the exception of New York agents, and other expenses that you must currently pay for separately.

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Two Advantages to Start Fast and Keep Moving Forward

60 Day Grace PeriodAll new agents get the first 60 days of WFG Access Pass for free!

Although every new agent must sign up for the WFG Access Pass, monthly payment doesn’t start until the third month. These first two months at no cost gives you a chance to qualify for the Production Bonus Program detailed below. If you continue to qualify each month, you will receive the $65 monthly bonus at every advancement level until you have reached EMD.

Production BonusHere’s how to reduce your monthly payment every month

As you advance from Training Associate to Senior Marketing Director, you can significantly reduce how much you pay each month by earning a $65 bonus, based on minimum personal production.

To earn the bonus, you must:

• Sign up for the WFG Access Pass

• Have a rolling three (3) month net point ratio (NPR) of 60% or higher

• Earn 2,000+ personal points in a month; or earn 4,000+ personal points over two months; or earn 6,000+ personal points over three months

Points toward the bonus can be used for up to three months as long as the average of 2,000 points per month is maintained. For example, if you earn 6,000 points in January, you can earn the $65 production bonus for the next three months: February, March and April.

You must re-qualify for the bonus each month and be in good standing with WFG when the commission’s cycle after the month-end close. For example, agents who receive the bonus in March earn it based on February numbers.

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Access Pass Monthly Payment TA–SMD LevelsMonthly payment is tiered, based on advancement level and licensing status. Payment is shown with and without the $65 production bonus that agents up to SMD can earn monthly.

Life Licensed Only

Registered Representatives (Includes Life Licensed)

Investment Advisor Representatives (Includes Life Licensed & Representatives)

With $65 Production Bonus AppliedMonthly

Monthly

Monthly

With $65 Production Bonus Applied

With $65 Production Bonus Applied

Training Associate $65 $0

Associate $65 $0

Senior Associate $95 $30

Marketing Director $105 $40

Senior Marketing Director $135 $70


Associate $140 $75





Associate $165 $100




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Access Pass Monthly Payment EMD–EVC LevelsFor EMDs through EVCs, monthly payment is also tiered, based on advancement level and licensing status. There is one tier for both Life Licensed Agents/Registered Reps, and one tier for IARs. Agents at EMD level and higher do not qualify for the production bonus.

Life Licensed & Registered Reps Only

Investment Advisor Rep (Includes Life Licensed & RRs)

Monthly

Monthly

Executive Marketing Director $245

CEO Marketing Director $265

Executive Vice Chairman (and Higher) $285

Executive Marketing Director $265

CEO Marketing Director $285

Executive Vice Chairman (and higher) $305

E&O Exception for New York AgentsThe WFG Access Pass monthly payment for agents living in New York does not include E&O insurance premiums, due to the state requirement that agents purchase their own E&O. As such, the fees will be lower for these agents. To see the table for New York agents, log in to MyWFG.com.

Important Note Regarding Monthly PaymentAll agents are encouraged to sign up for the WFG Access Pass, which is a recurring monthly payment via Payment Central on MyWFG.com. For agents who don’t sign up, a $10 administrative fee will be charged in addition to the owed monthly payment.

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Access Value ComparisonWFG Access Pass starts at only $65 per month for life licensed only agents at our entry advancement levels. Listed here are just a handful of the services and technologies that you get with WFG Access and what you might expect to pay monthly if you were to sign up for them individually. The affordability of an all-inclusive platform of technology and services is just another one of the benefits of WFG Access.

Services and Technologies Average Individual Monthly Costs

Errors & Omissions (E&O) Insurance4 $58

Salesforce Lightning Unlimited License5 $300

Salesforce Financial Services Cloud License6 $450

Professional Website Hosting7 $10

Email Marketing Software for Small Businesses Content Management Hosting8 $35

DocuSign E-Signature Standard Monthly Service9 $25

TOTAL $878/month

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Access - Frequently Asked Questions1. What is WFG Access?

It’s an online platform of technologies and services that help you grow, manage and protect your business. It includes your E&O insurance*, sales and client service software, agent support systems, marketing tools and materials, to name a few items.

2. What is the WFG Access Pass?

It’s the single payment WFG agents make each month for all the services and tools included in WFG Access.

3. Are agents required to pay for WFG Access Pass?

Yes, it is required that all WFG agents pay for the service on a monthly basis.

4. How much does it cost?

The WFG Access Pass is a tiered payment based on your advancement level and license status. It starts at $65/month for life licensed agents at the first two advancement levels.

5. How do I pay for my WFG Access Pass?

You can sign up for the platform and set up monthly payment at MyWFG.com. Once you are logged in, go to Home > Administration > Payment Central > WFG Access Pass.

Sign up for recurring payments through Payment Central on MyWFG.com.

6. Can I set up recurring payments for my WFG Access Pass?

Yes. You can use a credit card to pay for your recurring monthly payment when you set up WFG Access Pass using Payment Central.

7. What happens if I fail to pay for my WFG Access Pass?

You will receive notifications that you are past due on your monthly payment(s), which will request that you submit a payment. If you fail to make a payment after receiving the notification(s), your status with WFG can be suspended or terminated.

*Except for New York agents

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WorldFinancialGroup.com1 Deloitte, “Talent, technology, and transformation,” Sep 2017, “https://www2.deloitte.com/insights/us/en/industry/financial- services/talent-technology-future-of-financial-services-survey.html

2 Forbes, “Three Reasons Why Innovation Is All About Communication,” Feb 2018, forbes.com/sites/ forbescommunicationscouncil/2018/02/05/three-reasons-why-innovation-is-all-about-communication/#282b1f76e5c2

3 InvestmentNews, “10 trends hitting financial advisers this year,” Jan 2018, investmentnews.com/gallery/20180109/FREE/ 109009999/PH/10-trends-hitting-financial-advisers-this-year

4 https://fitsmallbusiness.com/errors-and-omissions-insurance-e-and-o/

5 https://www.salesforce.com/editions-pricing/sales-cloud/

6 Salesforce FSC costs provided by Salesforce (pricing not available online)

7 https://www.wpsitecare.com/how-much-does-a-website-cost/

8 Average based on monthly industry leader pricing for 2,500 addresses – Constant Contact (https://www.constantcontact.com/pricing), AWeber (https://www.aweber.com/pricing.htm), and MailChimp (https://mailchimp.com/pricing/)

9 https://www.docusign.com/products-and-pricing

Insurance products offered through World Financial Group Insurance Agency, Inc. (WFG), World Financial Group Insurance Agency of Hawaii, Inc., World Financial Group Insurance Agency of Massachusetts, Inc., World Financial Insurance Agency, Inc. and/or WFG Insurance Agency of Puerto Rico, Inc. – collectively WFG.

Securities and Investment Advisory Services offered through Transamerica Financial Advisors, Inc. (TFA), Member FINRA, SIPC, and Registered Investment Advisor.

WFG and TFA are affiliated companies.

WFG Headquarters: 11315 Johns Creek Parkway, Johns Creek, GA 30097-1517. Phone: 770.453.9300

TFA Headquarters: 570 Carillon Parkway, St. Petersburg, FL 33716. Phone: 770.248.3271

©2018 World Financial Group, Inc.

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the business platform for financial professionals · challenging times present opportunity....

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