The Center for Corporate and Professional DevelopmentYour partner for comprehensive expertise and proven solutions in talent and organization development.

Your Training PartnerLinking Real-World, Practical Training, Continuous Improvement Consulting and Organization Development Services to your Strategic Success Excellence in Action

COMPETENCY MATCHAdvance your talent development plans using the list on the following pages. Match your competency development needs with our program offerings.

COMPETENCY MATCHCompetencies are identified behaviors, knowledge, skills and abilities that directly impact employees’ performance. Use our Competency Match by identifying those competencies that will enhance your organization’s strategic success. Link your competencies to our tailored real-world, talent and organization development programs and services.

The Center for Corporate and Professional Development

Linking Real-World, Practical Training, Continuous Improvement Consulting and Organization Development Services to your Strategic Success

Accountability Being an Accountable EmployeeCreating an Accountable Culture Coaching Accountability for Impact on People and Results Certificates/Certifications Certificate in Customer Service ExcellenceCertificate in High-Performance ManagementPHR/SPHR Certification Prep: SHRM Learning System for Human Resource ProfessionalsLean Practitioner Certification Lean Six Sigma Training and Certification Certificate in Project Management Certificate of Supervision Certificate in High-Performing TeamsCertificate of Training and Development

Change Change Engagement: Proven Processes to Lead Employees through Transformational ChangeLeading Change in the 21st-century Workplace Managing Transition and Embracing Change

Coaching and Developing OthersCoaching Accountability Coaching Employee PerformanceCoaching for Peak Performance Coaching Generations Working Together Modeling and Coaching Soft Skill Competencies

Consulting Consulting for Creativity and Innovation Internal Consulting: Building Your Consultative SkillsOne-on-one Consulting/Coaching on Specific Competencies Operational Excellence Consulting/Project Coaching Communication Communication Strategies for Generations Working Together Dealing with Difficult Behaviors Enhancing Interpersonal Communication Skills Facilitation Skills Intercultural Communications Turning Conflict into Collaboration Communicating with Influence Having a Persuasive Impact

Conflict Resolution Coping with Difficult Behaviors Communication Strategies for Generations Working Together Healthy Conflict for Collaborative ResultsTurning Conflict into Collaboration Creativity Bright Ideas Innovative Leadership Culture Intercultural Communication Leading a Culturally Diverse Environment Customer Service Coping with Difficult Behaviors Exceptional Service for All GenerationsLeading a Customer Competent Culture Perpetuating Excellence in Customer ServiceProfessional Customer Service Communication SkillsValuing the Customer: Customer Service Communication Skills

Decision Making Critical Thinking through the Art of Asking QuestionsEffective Decision Making Sharpening Your Strategic Business Acumen: Decision Base®

Discipline Managing Discipline

Diversity and Inclusion Communication Strategies for Generations Working TogetherDiversity and Respect in the Workplace Diversity, Inclusion and Harassment in the Workplace Emotional Intelligence Are You In Touch With You? Emotional Intelligence Enhancing Emotional IntelligenceUnderstanding Emotional Intelligence to Increase Your Effectiveness Employment LawBasics of Employment LawCreating a Harassment-free WorkplaceEmployment Law for Human Resource Professionals

Financial Acumen Apples & Oranges® Sharpening Your Strategic Business Acumen: Decision Base® Finance for Nonfinancial Managers Understanding Corporate Finance Harassment-free WorkplaceCreating a Harassment-free WorkplacePreventing Workplace Bullying

Human Resource Management PHR/SPHR Certification Prep: SHRM Learning System for Human Resource Professionals Conducting the Performance Review Appraisal Basics of Employment Law Effective Interviewing and Hiring Practices Influence Communicating with Influence Having Persuasive Impact Influence and PersuasionInfluence within the Organization: High-Performance Leadership Motivating Employees Interpersonal Communication Communication Strategies for Generations Working Together Coping with Difficult Behaviors Effective Listening TechniquesEnhancing Interpersonal Communication Skills Turning Conflict into Collaboration What Communication Style Are You?

Language English for Speakers of Other Languages (ESOL) Conversational and/or Business Spanish (and various languages)

Leadership Sharpening Your Strategic Business Acumen: Decision Base® Effective Organizational Leadership: Engage and Execute Influence within the Organization: High-Performance Leadership Leaders as TeachersLeading a Culture that Embraces Change Leading with Intent and FocusNew Manager Assimilation Facilitation Setting Strategy, Goals and Objectives Supervisory Leadership

COMPREHENSIVE EXPERTISEPROVEN SOLUTIONS

330-672-3416YourTrainingPartner@kent.edu COnTACT uS

www.kent.edu/YourTrainingPartnerPhoneEmail

Online

Lean Operations 5S+/Visual WorkplaceAn Introduction to Lean Six SigmaChampions TrainingFundamentals of Lean and Leading Kaizen EventsLean for Frontline SupervisorsLean Healthcare CertificationLean Office Lean Practitioner Certification Lean Problem Solving Lean Six Sigma Training and CertificationQuick ChangeoverStandardized Work and Continuous FlowTeam Oriented Problem Solving Value Stream Mapping

Listening Effective Listening Enhancing Interpersonal Communication Skills Management Certificate in High-Performance Management Creating an Accountable Culture Coaching Accountability for Impact on People and Results Communicating with Influence Conducting the Performance Review Appraisal Delivering Powerful Presentations Developing Great ManagersEffective Interviewing and Hiring Practices Finance for Nonfinancial Managers Having Persuasive Impact Influence within the Organization: High-Performance Leadership Innovative LeadershipLeading a Customer Competent Culture Modeling and Coaching Soft Skill Competencies New Manager Assimilation Facilitation Performance Management for ManagersProject Management Executive Overview Setting Strategy, Goals and Objectives Understanding Emotional Intelligence to Increase Your Effectiveness Mentoring Mentoring: The Quest and The Legacy Effective Mentoring for High Potentials

Motivation Motivating and Engaging Employees

negotiation Critical Thinking through the Art of Asking QuestionsEffective Negotiation Skills

Operational Excellence An Introduction to Lean Six SigmaChampion’s TrainingFMEA GD&T Lean Office Lean Healthcare CertificationLean Practitioner Certification Lean Six Sigma Training and Certification Operational Excellence Consulting Organizing Time Management and Prioritizing Techniques Electronic Organization Performance Management Coaching Employee Performance Conducting the Performance Appraisal Meeting Performance Management for Supervisors and Managers Planning Advanced Skills for Managing Projects Essential Skills for Managing Projects Setting Strategy, Goals and Objectives Time Management and Prioritizing Techniques Presentation Skills Be a Better Business SpeakerDelivering Powerful Presentations Each One Teach One: Engaging Workers in Experiential LearningFacilitation Skills Get to the Point! Delivering Clear and Concise Technical InformationProven Techniques for Captivating ListenersTrain-the-Trainer Problem Solving Effective Decision Making Lean Problem Solving Team Oriented Problem Solving (Lean Six Sigma) Project Management Advanced Skills for Managing Projects Essential Skills for Managing Projects Onsite Project Consulting Project Leadership Project Management Executive Overview Project Stakeholder Communication and Influence Sales Sales Endeavour® The Professional Customer-focused Sales Approach

Social Skills Are You In Touch With You? Emotional Intelligence Communication Strategies for Generations Working Together Coping with Difficult Behaviors Enhancing Interpersonal Communication Skills Six Sigma An Introduction to Lean Six SigmaChampion’s TrainingLean Six Sigma Training and Certification Operational Excellence Consulting Team Oriented Problem Solving Supervision Are You In Touch With You? Emotional Intelligence The Basics of Employment Law Certificate of Supervision Crash the Barriers: Build Your Team Effective Decision Making Enhancing Interpersonal Communication Skills Lean for Frontline LeadersManaging Discipline Motivating Employees Performance Management for SupervisorsSupervision Essentials Turning Conflict into Collaboration Teams Building the Spirit of TeamworkCrash the Barriers: Build Your Team Emotionally Intelligent TeamsTeam Oriented Problem Solving (Lean Six Sigma) What’s Preventing Your Team’s Success? Overcoming the Critical Five Dysfunctions of a TeamTeam Problem Solving for Supervisors

Time Management Managing Project Timelines, Priorities and To-do Lists Time Management and OutlookTime Management and Prioritizing Techniques TrustBlueprint for Building Trust

Writing Be a Better Business WriterBusiness Writing Efficient and Effective Email Electronic Organization Written Business Communication

TESTIMONIALSWhat Our Clients Say About Working with The Center for Corporate and Professional Development

We couldn’t imagine a better university to partner with than Kent to do this training. It has truly been phenomenal. It is the easiest process we’ve ever been through.“

What we like about working with Kent State is that, as we identify opportunities for improvement within our organization, they are able to create customized strategies and solutions that we can implement immediately.“

As a Plant Manager of Delta Systems in Streetsboro, Ohio I recognized an opportunity to increase the strength of my supervision staff through the Certificate of Supervision program offered through Kent State’s Center for Corporate and Professional Development. Kent State delivered it onsite and the feedback I received from my team has been very positive and I’m already seeing a ROI in how they handle daily challenges.“

330-672-3416YourTrainingPartner@kent.edu

COnTACT uS www.kent.edu/YourTrainingPartnerPhoneEmail

Online

The Center for Corporate and Professional Development

— Greg Schlechter, Plant Manager, Delta Systems Inc.

— John Ruth, President, BDI

“““

“

— Ashley Petrecca, Director of Human Resources, Pepperl + Fuchs Inc.

Over the past year, the team at Kent State has listened carefully to our challenges and delivered four training courses that precisely addressed the areas in which we wanted to grow our management team. We wrapped up our new and critical skills to help build the culture we’re trying to achieve.“

When you partner with The Center for Corporate and Professional Development you’re in good company.

—Kathy Parker, Director, Human Resources, Snap-on Business Solutions

Kent State University, Kent State and KSU are registered trademarks and may not be used without permission. Kent State University, an equal opportunity, affirmative action employer, is committed to attaining excellence through the recruitment and retention of a diverse workforce. 13-2883

Linking Real-World, Practical Training, Continuous Improvement Consulting and Organization Development Services to your Strategic Success