The Communication Process and Office Communication Network

Chapter 7, Odgers & Keeling

Main Topics

• The Communication Process

• Office Communication Networks

• Intercultural Communication

The Communication Process

• Nonverbal Communication

• Communication Feedback and Filters

• Communication Model

Nonverbal Communication

• Facial Expression

• Eye Contact

• Body Language

• Voice Quality

Communication Feedback and Filters

• Feedback

• Filters

• Model

Office Communication Networks

• Upward, Downward, and Lateral

• Formal and Informal Channels

• Long-Distance Communication Network

• Meetings and Presentation Skills

• Business Correspondence, Reports, and Forms

Upward, Downward, and Lateral

– Problems

– Ideas

– Accomplishment

Clarifications

– Attitudes

Upward - - Lower to Upper

Downward

Top to Bottom

• Formal

• Policies

• Assignments

• Procedures

• Goals

• Directives

Lateral/Horizontal

Between Departments or Functional Units

• Coordination

• Problem Solving

Formal and Informal Communication

• Formal Channels

• Informal Channels– Grapevine– Rumors

Long-Distant Communication Networks

• Electronic Mail

• Voice Messaging and Faxing

• Teleconferencing and Videoconferencing

Electronic Mail

• Topics

• Frequency

• Urgency

• Participation

• Time of Day

• Jokes, Profanity, Intimacies

Voice Messaging and Faxing

• Professional

• Dealing With Sensitive Data

• Unsecured Media

• Pleasing Messages

Teleconferencing and Videoconferencing

Teleconferencing

Videoconferencing

Meetings and Presentation Skills

• Effectively Run Meetings– Before– During– After

• Approaches to Running Meetings– Leader Controlled Approach– Group Centered Approach

• Presentation Skills

Business Correspondence, Reports, and Forms

• Letters

• Memo

• Report

• Minutes

• Proposals

• Itinerary

Intercultural Communication

• Awareness

• International Business Communication

• Ethics

• Finance

• Management

• International Marketing

• Import/Export and Balance of Trade

• Organizational Structure of International Business

QUESTIONS?