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The Connected World Greasing the Wheels of the Internet Economy A COUNTRY-BY-COUNTRY E-FRICTION ANALYSIS

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The Connected World

Greasing the Wheels of the Internet EconomyA COUNTRY-BY-COUNTRY E-FRICTION ANALYSIS

The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep in sight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable compet itive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with 81 offices in 45 countries. For more information, please visit bcg.com.

February 2014 | The Boston Consulting Group

GREASING THE WHEELS OF THE INTERNET ECONOMY

A COUNTRY-BY-COUNTRY E-FRICTION ANALYSIS

Paul ZWillenBerG

DOminiC FielD

DaviD Dean

The Connected World

commissioned by

2 | Greasing the Wheels of the Internet Economy

CONTENTS

3 Preface

4 The STaTe of e-fricTion around The World

8 a counTry-by-counTry e-fricTion analySiS

74 noTe To The reader

The Boston Consulting Group | 3

pREFACE

To better understand how various factors inhibit online interaction and exchange, and thereby constrain economic

activity, the internet corporation for assigned names and numbers (icann) commissioned The boston consulting Group to prepare an independent report, Greasing the Wheels of the Internet Economy. This supplement contains data for each of the economies included in the 2013 bcG e-friction index.

4 | Greasing the Wheels of the Internet Economy

THE STATE OF E-FRICTION AROuNd THE WORLd

Many factors can inhibit consumers, businesses, and others from fully

participating in the internet economy. The bcG e-friction index assesses the impact of 55 such factors on a country-by-country basis. We have grouped these indicators of friction into four components: infrastructure-related friction that limits basic internet access, industry sources that affect the ability of

companies to maintain an internet presence and engage in online transactions, individual sources that constrain consumer internet activity, and information-related friction that involves the general availability of, and access to, online content. (See exhibits 1, 2, and 3.)

The Boston Consulting Group | 5

1007550250

NigeriaPakistan

EgyptBangladesh

VietnamPeru

IndonesiaIndia

KenyaColombia

VenezuelaMorocco

China

BrazilMexico

South AfricaArgentinaThailand

PhilippinesKazakhstan

TurkeySaudi Arabia

RussiaJordan

ChileKuwait

UkraineGreece

BulgariaItaly

HungaryPanama

SpainCzech Republic

RomaniaPortugal

PolandMalaysiaBahrain

SloveniaSouth Korea

United Arab EmiratesQatarIsraelJapan

EstoniaFranceIreland

New ZealandBelgium

SingaporeAustralia

AustriaUnited Kingdom

Low e-friction

High e-friction

Infrastructure Industry Individual Information

GermanyCanada

NetherlandsNorwayIceland

United StatesHong Kong

SwitzerlandDenmark

FinlandSweden

Source: BCG e-Friction index model.

Exhibit 1 | The BCG e-Friction Index

6 | Greasing the Wheels of the Internet Economy

Infrastructure Industry Individual Information

100500

NigeriaKenya

PeruIndia

PakistanEgypt

IndonesiaSouth AfricaBangladesh

ChinaColombiaMorocco

Philippines

VietnamBrazil

MexicoVenezuelaArgentinaThailand

ChileKazakhstan

KuwaitSaudi Arabia

JordanMalaysia

Turkey

QatarRussiaGreece

HungarySpain

UkraineUnited Arab Emirates

PolandPortugal

ItalyNew Zealand

PanamaBahrain

BulgariaFrance

AustraliaCzech Republic

IsraelEstonia

SloveniaBelgium

IrelandJapan

CanadaSingaporeRomania

United KingdomNetherlandsSouth Korea

GermanyAustriaNorway

United StatesSwitzerland

FinlandDenmark

Hong KongIcelandSweden

100500

ArgentinaVenezuela

BangladeshRomania

NigeriaUkraine

EgyptColombia

KuwaitVietnam

South KoreaChile

PortugalBahrain

IrelandAustria

PanamaIsrael

DenmarkSaudi Arabia

GermanyIcelandFranceJapan

New ZealandMalaysia

Canada

United KingdomBelgiumNorway

United StatesAustralia

United Arab EmiratesSwitzerland

Netherlands

RussiaPakistan

Peru

BulgariaBrazilKenya

KazakhstanMexicoGreecePoland

ItalyCzech Republic

HungaryPhilippines

TurkeyThailand

SloveniaMorocco

ChinaIndonesia

SpainIndia

South AfricaJordan

Estonia

QatarFinlandSweden

SingaporeHong Kong

500 100

EgyptBangladesh

PakistanNigeria

PeruVietnam

VenezuelaMexico

BulgariaArgentina

MoroccoColombiaIndonesia

UkraineIndia

BrazilRomania

KenyaJordanChina

PhilippinesGreece

ThailandSouth Africa

ItalyKazakhstan

TurkeyHungary

RussiaPanamaSlovenia

ChileSaudi Arabia

KuwaitJapan

PortugalCzech Republic

South KoreaSpain

EstoniaMalaysia

PolandIsrael

BahrainIrelandIceland

United Arab EmiratesUnited Kingdom

United StatesNew Zealand

AustraliaFrance

AustriaSingapore

QatarBelgium

Hong KongGermanyDenmark

NorwayCanada

NetherlandsSwitzerland

SwedenFinland

United Kingdom

0 10050

ChileColombia

BahrainMexicoNigeria

VenezuelaBulgaria

PeruEgypt

Czech RepublicJapan

BangladeshArgentina

SpainPortugal

KenyaUnited Arab Emirates

IsraelKuwait

SloveniaQatar

Greece

Hong KongPhilippines

Belgium

Saudi ArabiaPakistanVietnamThailand

IndonesiaIndia

TurkeyKazakhstan

ChinaMorocco

JordanSouth Korea

Brazil

South AfricaRussia

SingaporePanama

ItalyMalaysiaRomaniaUkraineFrancePoland

HungaryNetherlands

AustriaSwitzerland

IrelandNorwayEstonia

GermanyNew Zealand

SwedenAustralia

CanadaFinlandIceland

United StatesDenmark

Lowe-friction

Highe-friction

Source: BCG e-Friction index model.

Exhibit 2 | Country Scores, by Component of e-Friction

The Boston Consulting Group | 7

• Internet bandwidth per capita (ITU)

• International Internet bandwidth per capita (TeleGeography)

• Consumer broadband penetration (%) (Pyramid Research)

• Business fixed-broadband penetration (%) (Pyramid Research)

• Mobile Internet subscription penetration (%) (Ovum)

• Number of IPv4 registrations per capita (BGP potaroo)

• Number of IPv6 registrations per capita (BGP potaroo)

• Quality of transport infrastructure for physical fulfilment (0–7) (WEF)

• Quality of electricity and telephony infrastructure (0–7) (WEF)

• Quality of education system (0–7) (WEF)

• Adult literacy rate (%) (WEF)

• ICT skills (1–10) (WCC)

• Number of domains registered to each ccTLD per capita (Google)

• Number of online open-encyclopedia pages in home language (Wikipedia1)

• Number of micromessages made in home language (Twitter2)

• Share of population using social networks (%) (comScore)

• Commitment to open data (0–1) (Open Knowledge Foundation)

• Press Freedom Index (0–100) (Reporters Without Borders)

• Freedom on the Net (0–100) (Freedom House)

• Filtering score (1–15) (OpenNet Initiative)

• Internet users (%) (World Bank)

• Availability of financial services (0–7) (WEF)

• Affordability of financial services (0–7) (WEF)

• Market penetration of bank accounts (%) (WEF)

• Population using online personal finance (%) (comScore)

• Debit card penetration (%) (WEF)

• Cyber security being adequately addressed (1–10) (WCC)

• Trust in privacy of credit card and other financial data (survey score) (BCG)

• Trust in privacy of other personal data (survey score) (BCG)

• ICT skills (1–10) (WCC)• Quality of math and

science education (0–7) (WEF)

• Availability of qualified engineers (0–7) (WEF)

• Capacity for innovation (0–7) (WEF)

• Financial-market sophistication (0–7) (WEF)

• Financing through local equity market (0–7) (WEF)

• Ease of access to loans (0–7) (WEF)

• Foreign direct-investment-to-GDP ratio (WEF)

• Venture capital availability (0–7) (WEF)

• Strength of intellectual property protection (0–7) (WEF)

• Burden of customs procedures (0–7) (WEF)

• Prevalence of trade barriers (0–7) (WEF)

• Number of days to set up a business (WEF)

• Company-level technology absorption (0–7) (WEF)

• Peak fixed-broadband connection speed (Mbps) (Akamai)

• Average fixed-broadband connection speed (Mbps) (Akamai)

• Peak mobile-connection speed (Mbps) (Akamai)

• Average mobile-connection speed (Mbps) (Akamai)

• Fixed-broadband pricing ($ per month at PPP) (WEF)

• Mobile pricing ($ per minute local call off-net [peak] at PPP) (WCC)

• Traffic volumes per capita (Mbps) (Cisco)

• International traffic volumes per capita (Mbps) (TeleGeography)

• Exchange points per capita (Euro-IX)

• Number of networks (ASNs) per capita (BGP potaroo)

• Content registered to ccTLD hosted onshore (%) (Pingdom)

• Existence of independent regulator (0–1 score) (ITU, BCG)

Infrastructure

Access

Speed

Price

Traffic

Architecture

Information

Sites

Content

Data

Objectivity

Obstacles

Industry

Infrastructure

Labor

Capital

Economy

Technology

Individual

Ability

Access

Banking

Payments

Trust

Source: BCG e-Friction index model.Note: iTu = international Telecommunication union; iPv4 = internet Protocol version 4; BGP = Border Gateway Protocol; iPv6 = internet Protocol version 6; mbps = megabits per second; PPP = purchasing power parity; WeF = World economic Forum; WCC = World Competitiveness Center; euro-iX = european internet exchange association; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology.1For China, the number of entries on Hudong and Baidu Baike was used.2For China, the number of messages posted to Sina Weibo and Tencent Weibo per day was used.

Exhibit 3 | The Four Components of e-Friction Comprise 55 Indicators

8 | Greasing the Wheels of the Internet Economy

A COuNTRY-bY-COuNTRY E-FRICTION ANALYSIS

The bcG e-friction index rates coun-tries on a scale of 0 to 100. no economy

is entirely frictionless, of course, and sources of friction evolve over time, but a hypotheti-cal country that comes out on top on all 55 friction indicators in our index today would score 0—or no e-friction. a country that ranks last across the board would score 100. We scored actual countries against these baselines.

The 55 indicators are interrelated and work together to determine the overall friction af-fecting the digital economy of a particular

country. each country can gain an under-standing of how it compares with neighbors and competitors by assessing its rankings across the different types of friction. it can thus determine where its efforts to eliminate sources of friction are best aimed.

The exhibits on the following pages provide the details of each country’s e-friction score.

The Boston Consulting Group | 9

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

43

26

45*

41

NA

NA

28

22

44

32

33

17

53

38

4

56

58

57

NA

54

51

47

34

57

38

51

1*

59

53

47

58

49

54

65

63

63

64

64

64

65

59

61

53

55

32

47

39

65

65

52

43

42

55

NA

NA

e-Friction Score: 67Rank: 49

48 65 56 36

Argentina

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

10 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 30Rank: 14

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall24 9 15 6

20

8

1*

18

13

17

8

1*

23

34

20

20

5

10

1

36

38

34

34

57

62

19

37

9

11

35

1*

16

16

30

24

28

21

9

6

20

16

19

12

17

1

13

31

18

8

30

17

20

28

3

20

13

26

24

13

Australia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 11

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 29Rank: 13

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

30

4

NA

30

27

9

NA

NA

13

5

23

27

8

15

18

28

16

19

8

49

12

NA

11

20

8

47

1*

20

4

42

26

35

13

30

34

34

35

15

13

18

58

16

24

19

8

42

20

15

17

10

25

9

5

NA

NA

9 25 13 15

Austria

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

12 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 44Rank: 27

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

40

NA

29

29

NA

43

45

49

18

26

6

NA

12

27

23

15

39

27 NA

NA

NA

21

NA

32

8

18

9

NA

52

30 15

10

6*

NA

62

63

61

60*

NA

NA

NA

NA

NA

NA

NA

NA

NA

7

26

29

1*

45

39

NA

33

27 27 22 46

Bahrain

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 13

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 75Rank: 62

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

59

23

13*

NA

50

52

44

1*

64

65

NA

NA

NA

64

NA

NA

NA

NA

NA

9

NA

NA

NA

64

57

55

11*

62

63

NA

56

55

62

63

32

54

61

62

57

37

53

57

65

53

63

NA

65

57

58

49

NA

65

NA

NA

NA

57 63 64 37

Bangladesh

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

14 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 32Rank: 16

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

6

11

60*

16

58

15

NA

NA

10

11

15

15

38

22

40

10

10

31

32

17

42

NA

8

31

29

49

1*

17

12

26

3

24

10

19

36

21

22

20

16

9

8

23

NA

6

8

26

18

14

15

14

26

10

19

NA

NA

19 12 10 24

Belgium

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 15

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 69Rank: 52

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

61

47

41*

46

46

38

29

NA

43

45

48

47

50

40

64

50

53

50

54

5

59

44

51

39

40

44

11*

49

44

62

62

63

32

9=

37

38

37

49

62

56

65

39

33

61

54

62

46

25

33

37

46

30

58

48

53

51 51 50 53

Brazil

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

16 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 53Rank: 37

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

31

53

NA

NA

23

36

NA

NA

24

19

46

34

NA

29

41

NA

NA

NA

NA

31

44

NA

35

22

5

6

1*

57

43

45

37

58

58

NA

55

28

38

55

46

58

52

59

NA

49

31

45

40

60

63

NA

NA

NA

60

NA

NA

26 52 57 42

Bulgaria

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 17

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 25Rank: 10

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

14 11 7 22

7

13*

1

17

14

NA

1*

8

14

11

8

10

15

1

7

15

13

7

22

14

10

8

24

4

13

19

38

20

11

29

38

12

30

20

8

4

44

11

22

21

14

39

14

20

50

8

25

21

20

50

1*

16 14 5 5

Canada

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

18 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 57Rank: 41

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

41

39

45*

40

NA

32

NA

NA

36

19

24

45

41

45

47

NA

NA

37

40

36

54

21

43

20

21

15

26

38

21

19

6

35

34

34

26

36

53

54

35

55

48

48

37

54

21

52

33

29

51

37

40

11*

39

30

36

46 29 34 48

Chile

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 19

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 69Rank: 53

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

65

1

38*

53

42

65

65

57

58

32

44

47

61

58

50

NA

NA

30

4

54

61

64

20

24

49

35

30

33

27

52

30

23

13

34

39

44

63

45

49

32

42

35

51

47

35

34

48

31

44

53

65 65*39*

61

65

56 37 46 57

China

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

20 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 71Rank: 56

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

23

NA

45*

50

NA

46

NA

47

NA

35

47

44

32

52

48

62

61

46

32

NA

52

59

54

64

61

48

54

55

59

50

45

40

43

45

53

52

62

47

53

21

46

46

54

47

37

55

53

50

48

56

NA

NA 36*11*

53

55 58 54 47

Colombia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 21

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 46Rank: 32

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

40

33

46

46

43

23

38

54

35

44

39

33

40

55

40

37

36

8

46

25

40

48

24

NA

23

29

NA

NA

37

55

NA

NA

36

12

NA

NA

16

45

57

27

25

48

18

8

27

5

61

45

NA

14

27

12

5

1*

16

23 44 29 39

Czech Republic

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

22 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 21Rank: 3

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall 0

4

26

13*

4

4

4

NA

1*

8

3

NA

NA

12

7

NA

34

16

NA

NA

39

10

NA

5

19

14

17

1*

26

9

5

28

29

12

22

46

39

52

22

20

25

21

18

17

16

8

5

4

28

30

1

4

3

6

NA

NA

4 22 7 1

Denmark

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 23

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 76Rank: 63

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

53

20

6*

NA

54

59

53

1*

60

58

59

58

57

55

60

62

65

58

65

7

NA

NA

NA

56

59

38

1*

51

59

NA

64

38

60

53

35

51

34

52

51

63

31

56

NA

64

60

NA

50

62

57

65

NA

63

NA

NA

NA

60 59 65 40

Egypt

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

24 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 35Rank: 20

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

37 43 29 5

37

NA

8

3

NA

1

65

23

30

31

NA

NA

NA

18

NA

NA

30

65

17

57

25

NA

44

33

NA

25

26

10

10

31

32

7

NA

NA

NA

21

NA

NA

NA

60

54

33

22

NA

NA

2

10

10

1*

NA

NA

21 31 26 10

Estonia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 25

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 17Rank: 2

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

11

27

NA

11

9

1

NA

13

4

NA

NA

6

25

29

16

NA

NA

29

11

NA

17

8

19

17

14

28

4

2

1

2

13

15

11

10

1

2

6

48

7

NA

2

8

4

6

7

5

2

13

4

7

NA

NA 1*1*

11

e-Friction Score: 17Rank: 2

5 4 1 4

Finland

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

26 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 34Rank: 19

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

40

34

NA

13

26

23

10

1*

18

10

7

23

32

16

36

44

34

52

30

25

56

12

12

28

32

20

1*

4

10

20

9

20

15

12

23

29

33

10

31

22

31

28

56

27

8

20

16

27

27

11

8

17

10

18

24

25 18 14 19

France

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 27

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 26Rank: 11

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

2

29

13*

23

16

13

5

1*

20

6

16

8

26

12

2

24

25

22

10

55

30

26

7

34

28

3

1*

5

6

31

14

15

3

21

27

31

27

12

24

34

49

15

10

8

31

15

16

16

8

14

6

17

1

1

63

10 20 8 9

Germany

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

28 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 53Rank: 38

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

39

6

13*

NA

49

35

NA

NA

29

30

NA

NA

29

33

51

42

38

1

6

14

54

NA

44

47

33

63

1*

44

26

27

36

4

61

58

64

65

65

42

48

14

44

51

NA

58

36

27

38

59

61

25

NA

37

43

NA

NA

37 47 44 27

Greece

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 29

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 21Rank: 5

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

33

17

1*

NA

58

31

NA

NA

1

NA

1

16

1

NA

NA

1

5

29

25

36

NA

NA

NA

15

NA

16

1*

2

1

NA

6

26

26

5

1

2

1

8

3

1

3

11

1

17

NA

NA

28

3

1

20

NA

14

23

NA

NA

3 1 9 26

Hong Kong

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

30 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 48Rank: 35

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

30

12

13*

NA

42

29

13

1*

45

15

25

54

40

28

47

16

29

47

38

48

27

NA

18

42

27

8

1*

47

33

50

25

42

56

39

60

58

60

37

26

26

12

46

NA

51

7

50

29

44

59

27

NA

20

61

NA

NA

36 43 38 17

Hungary

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 31

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 22Rank: 7

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

2 22 12 1

16

13*

NA

21

6

1

NA

11

1

55

56

NA

NA

NA

NA

NA

27

8

7

11

15

22

29

48

45

NA

39

24

11

51

12

2

NA

9

NA

NA

NA

5

NA

25

26

NA

NA

18

20

NA

NA

1

22

1

1*

2 19 20 3

Iceland

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

32 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 73Rank: 58

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

51

60

NA

63

31

51

42

52*

62

62

64

55

64

63

62

61

62

NA

NA

2

2

65

65

63

62

59

1*

31

62

12

21

13

33

36

16

27

23

43

50

36

60

36

47

23

61

12

63

33

29

51

63

60

53

59

48

62 34 51 60

India

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 33

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 74Rank: 59

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

50

52

58*

65

42

50

35

51*

58

60

62

60

52

59

65

60

60

44

51

33

29

61

64

60

51

32

11*

35

54

49

23

31

22

48

24

12

14

36

43

42

64

35

NA

24

50

49

62

36

32

63

65

59

49

NA

NA

59 36 53 61

Indonesia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

34 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 34Rank: 18

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

9

19

13*

14

31

11

NA

NA

15

14

NA

NA

34

14

14

32

20

21

12

35

55

NA

21

10

22

39

1*

33

15

37

16

18

18

35

51

59

40

17

9

11

40

22

10

5

8

37

23

45

40

16

28

16

22

NA

NA

18 26 21 12

Ireland

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 35

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 39Rank: 22

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

41 33 7

51

65*

28

30

41

NA

1*

8

1

27

32

44

18

31

62

1

NA

NA

20

1

44

7

4

25

38

40

15

8

28

36

46

56

5

28

38

11

31

22

23

45

9

22

NA

NA

1

40

NA

NA

35

23

8

33*

22 23 23 31

Israel

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

36 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 49Rank: 36

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

14

NA

36

24

30

13

36*

27

25

29

30

20

24

52

45

37

12

14

22

37

NA

27

40

35

28

1*

27

17

55

38

23

28

47

52

64

63

41

41

39

21

58

61

38

29

55

37

48

60

29

36

35

50

30

42

30 45 41 23

38

Italy

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 37

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 39Rank: 21

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

32 8 31 45

45

40*

43

31

27

12

NA

8

24

22

26

21

13

30

57

42

59

13

24

22

3

6

32

14

24

NA

28

9

19

53

57

6

39

19

1

9

13

6

4

2

NA

NA

11

65

15

39

38

42

4

33*

17 17 31 38

65

Japan

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

38 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 57Rank: 42

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

24

58

65*

NA

NA

47

40

36*

45

41

39

20

6

45

46

33

25

31

30

33

33

45

24

12

22

51

39

52

46

34

58

52

40

59

52

NA

58

21

NA

NA

NA

NA

NA

NA

32

17

NA

NA

NA

NA

NA

NA

44

32

1*

42 32 47 55

Jordan

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 39

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 64Rank: 46

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

52

NA

NA

NA

61

51

43*

41

51

NA

NA

NA

52

34

NA

NA

NA

NA

26

21

NA

55

50

41

19

33*

54

35

44

42

60

46

55

57

36

43

45

44

29

53

47

NA

48

3

44

43

41

38

46

NA

39

59

NA

NA

45 49 40 58

36

Kazakhstan

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

40 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 71Rank: 57

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

49

18

13*

NA

61

33

24

NA

48

61

NA

NA

61

60

NA

NA

NA

NA

NA

64

NA

NA

NA

58

55

61

1*

48

60

NA

49

40

31

49

28

30

32

50

55

60

61

44

NA

28

58

NA

60

39

42

44

NA

41

NA

NA

NA

64 50 48 33

Kenya

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 41

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 56Rank: 40

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

28

23

13*

34

57*

46

38

NA

51

47

65

57

33

46

42

40

54

55

61

41

NA

56

44

NA

21

49

37

22

NA

NA

NA

NA

11

NA

NA

NA

49

NA

NA

NA

NA

34

NA

38

53

9

49

16

NA

NA

NA

NA

34

29

49*

44 57 32 30

Kuwait

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

42 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 44Rank: 28

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

34

42

46

36

21

46

35

41

46

8

27

47

16

NA

48

52

45

27

1* 29

12

20

18

25

7

NA

5

7

25

14

17

18

25

37

15 15

48

25

32

21

13

31

40

46

8

NA

NA 1*

38

53

NA

38

13*

15

13

41 15 25 22

Malaysia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 43

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 63Rank: 51

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

60

40

45*

48

47

57

33

1*

52

46

41

38

56

51

38

49

45

NA

NA

28

39

51

49

NA

53

59

1*

34

56

56

61

46

47

37

47

49

46

47

45

33

21

43

51

60

49

56

55

42

47

56

52

50

48

NA

NA

50 48 58 45

Mexico

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

44 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 70Rank: 54

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

35

34

65*

NA

65

49

37

53

NA

64

58

56

NA

NA

NA

40

54

13

NA

NA

54

NA

65

57

38

45

NA

33

30

64

41

31

42

36

51

38

16

12

52

35

57

64

NA

41

43

41

50

NA

49

NA

NA

NA 44*1*

47

54 38 55 56

Morocco

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 45

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 25Rank: 9

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

1

5

19

30

4

19

12

6

63

49

34

47

NA

1

16

17

11

1*

9 7

11

10

8

32

9

8

25

32

NA

18

7

6

8

12

20

9

8

10

4

11

19

6

3

1

24

NA

NA

25

29

60*

3

6

2

NA

NA

12 6 4 16

Netherlands

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

46 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 33Rank: 17

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

19

21

13*

6

13

5

NA

NA

31

37

9

26

24

18

11

46

41

44

39

51

57

22

NA

5

6

32

1*

32

24

50

7

41

19

NA

8

8

15

3

4

2

40

17

NA

8

8

50

7

17

12

NA

11

NA

35

NA

NA

29 16 16 8

New Zealand

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 47

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 82Rank: 65

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

65

NA

NA

57

43

28

1*

65

64

65

65

62

65

58

NA

NA

NA

NA

65

NA

NA

NA

61

60

65

1*

63

65

NA

59

48

48

50

39

60

53

61

60

48

31

48

22

59

62

NA

59

56

50

55

NA

51

NA

NA

NA

65 61 62 44

63

Nigeria

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

48 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 23Rank: 8

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

6

17

NA

NA

NA

28

2

8

37

22

26

17

44

7

NA

19

3

16

22

1*

36 14 2

50

8

5

3

NA

1*

8

9

2

10

7

NA

9

NA

21

NA

NA

27

9

29

33

11

17

11

10

NA

4

13

15

28

12

8

8 11 6 11

Norway

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 49

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 82Rank: 64

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

64

NA

NA

64

60

58

54*

63

63

NA

NA

65

62

NA

NA

NA

42

52

41

NA

NA

NA

NA

63

61

1*

50

64

NA

53

36

38

54

43

44

47

56

53

47

21

49

NA

44

65

NA

64

51

54

64

NA

64

NA

NA

NA

64

61 54 63 64

Pakistan

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

50 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 48Rank: 34

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

22

NA

5

43

32

31

NA

NA

NA

NA

24

NA

28

NA

25

52

1*

42

NA

30

36

NA

57

50

39

11

20

7

11

29

30

30

12

25

5

40

43

NA

48

9

6

59

NA

58

NA

NA

NA

8

42

45*

NA

NA

40

NA

NA

28 24 36 49

Panama

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 51

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 75Rank: 60

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

44

45*

55

NA

37

NA

1*

55

43

52

61

NA

57

NA

53

57

NA

NA

62

61

NA

56

48

61

57

1*

58

55

61

63

64

59

44

41

22

33

60

42

43

35

50

13

63

56

61

56

35

39

62

57

55

63

NA

NA

63 53 61 41

42

Peru

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

52 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 64Rank: 47

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

58

22

13*

62

NA

54

19

1*

54

55

57

24

42

61

NA

NA

NA

NA

NA

58

24

NA

59

53

52

56

11*

55

58

22

50

51

37

40

22

26

29

48

61

35

21

33

NA

26

40

22

57

31

25

57

62

56

54

NA

NA

53 42 45 25

Philippines

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 53

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data (0–1)

Press FreedomIndex (0–100)

Freedom onthe Net (0–100)

Filteringscore (1–15)

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 45Rank: 29

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

26

28

37

50

36

31

43

29

32

14

28

37

26

40

32

29

18

25

1* 60

35

45

40

44

54

26

50

45

43

42

44

40

7

42

56 47 38

3

13*

31

40

16

NA

NANA

NA

16

32

33

30

33

38

33

7

6

32 46 24 18

Poland

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

54 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 45Rank: 30

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

NA

31

46

39

44

1* 26

1

7

22

31

56

NA

57

59

27

34

14

41

15

14

18 34

41

15

34

34

45

23

38

18

37

NA

NA NA

NA

18

28

33

41*

46

18

31

43

NA

NA

36

20

NA

30

10

40

22

27

12

28 30 3431

Portugal

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 55

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 14Rank: 23

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

33

35

NA

NA

NA

36

27

NA

NA

3

39

63

19

NA

NA

NA

48

48

17*

19

32

34

5

2

16

NA

4

1

2

4

8

3

3

10

NA

4

37

34

8

13

2

NA

NA

NA

13

NA

NA

12

14

6*

NA

NA

39

NA

57*

39 5 11 28

Qatar

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

56 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 46Rank: 31

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

50

35

59

61

53

56

56

47

60

51

57

58

61

21

55

59

34

45

58

49

42

NA

44

28

NA

NA

54

49

NA

NA

20

24

NA

1*

3664

29

NA

NA

13

30

26

5

21

NA

NA

6

41

NA

41

26

4

13

1*

21

14 62 49 21

Romania

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 57

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 57Rank: 43

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

57

31

NA

NA

38

55

49

NA

39

34

NA

34

54

44

61

53

41

41

58

59

59

40

64

28

45

5

NA

44

52

51

39

NA

34

NA

NA

NA

39

41

39

45

48

43

28

33

28

6

1

4

NA

37

42

37

21

29

65*

38 55 37 51

Russia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

58 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 58Rank: 44

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

32

57

65*

NA

55

62

60

60*

23

31

NA

39

25

35

28

17

18

21

23

34

21

3

14

29

25

59

NA

42

33

22

41

NA

29

NA

NA

NA

36

48

32

42

17

49

30

54

52

4

39

38

NA

NA

NA

NA

47

43

7*

43 21 33 65

Saudi Arabia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 59

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 31Rank: 15

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

27

48

25

50

56

NA

36*

3

4

2

46

6

20

17

6

29

49

45

53

6

NA

2

12

15

42

1*

3

5

19

1

12

17

7

5

4

6

2

1

4

12

12

3

3

38

19

26

4

3

7

16

43

12

NA

NA

15 2 12 50

NA

Singapore

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

60 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 44Rank: 26

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

19

NA

NA

NA

NA

NA

54

34

59

35

NA

NA

13

2

13

1* 42

45

27

27

32

62

NA

61

61

NA

40

53

11

32

21

19

9

18

33

4

32

31

63

62

NA

NA

NA

31

NA

NA

3

61

NA

NA

11

21

NA

NA

42

20 39 35 29

Slovenia

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 61

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 67Rank: 50

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

48

63

60

53

26

21

NA

NA

50

59

61

49

46

37

44

65

56

65

49

56

25

58

45

50

40

23*

33

57

64

65

62

30

3

2

16

24

16

37

23

3

31

58

65

57

64

52

2

11

38

60

27

38

NA

NA

NA

58 33 42 52

South Africa

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

62 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 41Rank: 25

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

NA 9 35

8

21

14

53

43

39

55

56

63*

NA

38

25

29

44*

18

21

13

27

20

NA

49

56

NA

57

33

35

50

31

19

44

NA

2

13

8

5

2

1

NA

NA

50

34

1

47

44

30

1

1* NA

NA

NA

NA

NA

11 30 28 54

South Korea

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 63

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 47Rank: 33

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

6

19

41

48

10

41

23

58

62

55

33

25

24

21

37

45

41

33

41

29

29

36

17

35

22

34

7

18

34

33

45*

35

31

22

NA

NA

21

33

28

18

27

53

26

33

16

19

42

64

29

24

41

36

46

1*

22

35 35 27 35

Spain

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

64 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 14Rank: 1

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

10

27

9

12

7

NA

NA

1*

5

2

NA

NA

2

3

23

22

10

NA

NA

23

15

NA

4

6

9

25

1*

21

8

2

27

9

7

14

9

9

5

14

7

12

8

1

NA

13

8

2

3

12

18

4

6

2

3

NA

NA

1 3 2 7

Sweden

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 65

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 21Rank: 4

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

16

25

21

17

10

NA

NA

NA

4

12

4

11

25

9

13

8

4

NA

NA

NA19

60

NA

15

18

3

37

1*

12

2

17

4

16

1

2

18

14

19

5

17

54

35

3

1

8

17

12

1

4

18

11

NA

NA

NA

NA

6 7 3 14

Switzerland

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

66 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 64Rank: 48

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

46

62

58

NA

NA

48

53

44*

51

54

54

41

54

NA

NA

NA

17

52

5

NA

NA

54

46

7

1*

28

47

52

45

39

52

34

12

17

30

54

47

31

49

38

NA

42

45

52

23

26

27

28

51

NA

NA

62

65

61

58

47 40 43 62

Thailand

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 67

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 58Rank: 45

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

54

59

NA

45

NA

58

44

44*

25

52

40

52

37

36

31

29

33

49

46

49

49

21

33

44

50

53

40

49

24

23

36

45

24

45

NA

NA

38

40

40

43

37

48

49

40

44

35

45

15

14

NA

38

NA

43

12

1*

40 41 39 59

Turkey

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

68 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment to open data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 54Rank: 39

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

56

32

NA

NA

8

45

24

1*

52

39

60

19

34

57

59

62

55

59

63

63

57

51

54

19

43

2

60

58

61

64

48

NA

38

64

NA

NA

57

36

51

39

60

45

57

NA

NA

11

3

3

1

NA

45

33

13

22

7*

34 60 52 20

Ukraine

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 69

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 41Rank: 24

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

17

13

6*

NA

NA

42

56

60*

30

31

26

6

14

42

26

13

NA

NA

NA

60

9

NA

NA

24

49

54

27*

1

23

16

12

11

33

29

19

3

9

18

5

5

40

4

42

11

55

16

13

22

20

35

NA

25

2

NA

NA

33 8 19 32

41

United Arab Emirates

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

70 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 28Rank: 12

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

9

47

13*

26

1

19

17

1*

7

8

12

21

16

17

39

14

10

24

23

10

46

NA

10

32

24

36

1*

13

3

29

32

19

8

1

10

48

17

6

14

13

21

21

40

21

8

29

10

5

14

9

21

8

32

42

36

13 13 18 13

United Kingdom

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 71

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 22Rank: 6

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

25

23

14

9

18

1

15

16

9

32

19

12

36

5

22

25

7

13

1*

10

25

6

31

5

5

14

3

13

3

54

21

28

32

21

9

20

8

6

19

6

9

21

23

15

33

36

30

42

5

4*

20

2

20

5

1*

7 10 17 2

United States

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

72 | Greasing the Wheels of the Internet Economy

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 71Rank: 55

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

21

41

45*

52

NA

44

47

50

NA

12

50

50

10

64

62

55

61

8

49

NA

58

NA

56

53

65

61

57

60

65

63

62

65

52

58

65

65

64

7

62

NA

62

39

57

NA

64

52

43

53

36

65

NA

NA 1*1*

56

49 64 59 43

Venezuela

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

The Boston Consulting Group | 73

Speed

Architecture

Traffic

Price

0 50 7525 100

Infrastructure

Labor

Technology

Economy

Capital

0 50 7525 100

Ability

Access

Trust

Payments

Banking

0 50 7525 100

Sites

Content

Obstacles

Objectivity

Data

0 50 7525 100

Access

Internetbandwidthper capita

Quality of transportinfrastructure for

physical fulfilmentQuality of

education system

Number ofdomains registeredto each ccTLD per

capita

Number of onlineopen-encyclopedia

pages in homelanguage

Number ofmicromessagesmade in home

language

Share ofpopulation using

social networks(%)

Commitment toopen data

Press FreedomIndex

Freedom onthe Net

Filteringscore

Adult literacyrate (%)

ICT skills

Internet users (%)

Availability offinancial services

Affordability offinancial services

Market penetrationof bank accounts

(%)

Population usingonline personal

finance (%)

Debit cardpenetration (%)

Cyber securitybeing adequately

addressed

Trust in privacyof credit card

and otherfinancial data

Trust in privacyof other

personal data

Quality ofelectricity and

telephonyinfrastructure

ICT skills

Quality ofmath and

science education

Availability ofqualified engineers

Capacity forinnovation

Financial-marketsophistication

Financing throughlocal equity market

Ease of accessto loans

Foreign direct-investment-to-GDP

ratio

Venture capitalavailability

Strength ofintellectual

property protection

Burden of customsprocedures

Prevalence oftrade barriers

Number of daysto set up a

business

Company-leveltechnologyabsorption

InternationalInternet bandwidth

per capita

Consumerbroadband

penetration (%)

Businessfixed-broadbandpenetration (%)

Mobile Internetsubscription

penetration (%)

Number of IPv4registrations

per capita

Number of IPv6registrations

per capita

Peak fixed-broadband

connection speed

Average fixed-broadband

connection speed

Peak mobile-connection speed

Average mobile-connection speed

Fixed-broadbandpricing ($ per

month at PPP)

Mobile pricing($ per minute local

call off-net [peak]at PPP)

Traffic volumesper capita

Internationaltraffic volumes

per capita

Exchange pointsper capita

Number ofnetworks (ASNs)

per capita

Content registeredto ccTLD hosted

onshore (%)

Existence ofindependent

regulator

e-Friction Score: 75Rank: 61

INFRASTRUCTURE

Indicator Ranke-Friction score e-Friction score

INDUSTRY

Indicator Rank e-Friction score Rank e-Friction score Rank

INDIVIDUAL

Indicator

INFORMATION

Indicator

Overall Overall Overall Overall

62

44

NA

57

NA

64

63

55*

NA

56

55

51

49

53

56

57

60

NA

NA

27

NA

NA

62

NA

58

2

1*

53

51

NA

47

52

51

64

42

53

48

59

56

52

11

65

8

52

47

NA

54

54

53

60

55

53

NA

NA

NA

52 56 60 63

Vietnam

Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

74 | Greasing the Wheels of the Internet Economy

NOTE TO THE REAdER

About the AuthorsPaul Zwillenberg is a partner and managing director in the london office of The Boston Consulting Group and a leader in the firm’s dig- ital economy initiative. Dominic Field is a partner and managing director in BCG’s london office and the global leader of the firm’s digi-tal economy initiative. David Dean is a senior advisor to BCG and a former senior partner and manag- ing director in the firm’s Technol- ogy, media & Telecommunications practice.

AcknowledgmentsThis report would not have been possible without the efforts of BCG colleagues lauren Daum, Camila Penazzo, and matthew richardson. in addition, the authors are in-debted to Philip evans and to nu-merous other colleagues and exter-nal experts for their support and guidance.

The authors would also like to thank David Duffy for his writing assistance, as well as Katherine andrews, Gary Callahan, angela DiBattista, elyse Friedman, Kim Friedman, abigail Garland, amanda Provost, and Sara Strassenreiter for their help in editing, design, produc-tion, and distribution.

For Further Contactif you would like to discuss this report, please contact one of the authors.

Paul ZwillenbergPartner and Managing DirectorBCG london+44 207 753 [email protected]

Dominic FieldPartner and Managing DirectorBCG london+44 207 753 [email protected]

David DeanSenior AdvisorBCG munich+49 89 231 [email protected]

© The Boston Consulting Group, inc. 2014. all rights reserved.

For information or permission to reprint, please contact BCG at:e-mail: [email protected]: +1 617 850 3901, attention BCG/Permissionsmail: BCG/Permissions The Boston Consulting Group, inc. One Beacon Street Boston, ma 02108 uSa

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