the dawn of the age of participation - eva pascoe

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The Digital Leaders Briefing 24 th September 2014

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Online retail, and specifically fashion, have seen a seismic change in the attitudes of their consumers in terms of their engagement. From a passive, brand-led, uncritical and individualistic follower of yesteryear, the digi-fashionista of today has shape-shifted into a vocal, engaged, informed and highly combative fan. This fan is a part of the tribe and plugged deeply into the peer-to-peer ongoing brand evaluation. The new consumer will fight for the brand, but if the brand is misses a beat, the brand subversion and uber-criticism is only a keystroke away. Follow Digital Doughnut's events: www.digitaldoughnut.com/events

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Page 1: The Dawn of the Age of Participation - Eva Pascoe

The Digital Leaders Briefing24th September 2014

Page 2: The Dawn of the Age of Participation - Eva Pascoe

The Age of ParticipationEva Pascoe

TheRetailPractice.com

Page 3: The Dawn of the Age of Participation - Eva Pascoe

1994Tokyo Paris Rotterdam Manila Bangkok

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Topshop.co.uk

First High Street Brand e-com in UK (1998)

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TopShop re-launch 1.0 (Oxford Circus)

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Retail BytesOnline Trends

14.5% rise in UK Online fashion , clothing

and footwear

10.7bln Online fashion ,

clothing and footwear spend

2013/14

17% of

all fashion , clothing and

footwear spend2013/14

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Maslov 2.0 or life’s bare necessities..

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2014 MOBILE FIRST <50% mobile access More time on devices > SLEEP (Aug 2014)

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Connected Cath

Millenial Milly

Wired Will

Digital Maturity Progress

Retired Bill

Career Mum Kate

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Instagrammers before The Front Row

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Bloggers to see designs BEFORE press!

• TopShop - Sneak Peak pre-show for InstaGirls

• Access All Areas for the Brand Ambassadors

• Un-seen pieces shown on Facebook just after the show (Collection+)

• Twitter shares 1000+

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Miista Shoes: Peer-To-Peer buyers net

15% rise

of Footware world-wide moves online

by 2019

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Power to the fans – Tweet for Cheaper

• For every tweet with @Miista shoes photo the price drops by a fraction – to 50% discount

• Playlists co-generated for Miista by the fans /share or get discount

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Provide a pretext to Share/Connect

• L’Oreal App offers an instant TRY NEW LOOK

• Overlay of the lipstick and eyeshadow by the app– Share or Buy

• Big hit with young fans

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Idesso

• River Island• Zara• Next• FindMyCoat• Share/Buy

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Share or Buy

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BIG Data : The Great

Fishing Expedition

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Anonymity Spectrum in Data

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Future

High Street

Challenge

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From Zero To Hero – Kimberly Clark

Toilets 1.2bln toilets

for India

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25% commute by bike in East

London

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Where can brand’s support be useful?

Help For Heroes

Army Charity

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Find a NEED aligned with your BRAND

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Poop App

Car Share App

Bunnies App

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Networked Us – strength in numbers!

We are all campaigners

now!

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Barbican Visitors -connection For Wikipedia Conference Guests : WeBeacon

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Digital Wind

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