the digital culture challenge - capgemini · digital culture leaders (front-runners) lead the way.....
TRANSCRIPT
More than 6 out of 10 respondents consider culture as the number one hurdle to digital transformation
Hurdles to digital transformation
(Percentage indicates responses ranking the issue in top two)
62% Cultural issues
48%Presence of archaic IT systems and applications
43% Lack of digital skills
38% Lack of clear leadership vision
We have defined digital culture as a set of seven key attributes.
Defining Digital Culture
EmployeeCentricity
use of digital solutions to transform customer experience
Customer Centricity
creation of cross-functional, inter-departmental teams to optimize the enterprise’s skills
Collaborationpartnerships with external networks such as third-party vendors, starts-ups or customers
Open Culture
behaviors that support risk taking, disruptive thinking, and the exploration of new ideas
Innovation
use of data andanalytics to make better business decisions
Data-driven Decision Making
adopting digital solutions as default
Digital-First Mindset
speed and dynamism of decision-making and the
ability of the organization to adapt to changing demands
and technologies
Agility and Flexibility
Leadership and employees disagree on the existence of digital culture in their organizations
Organizations are significantly lagging on culture dimensions
Lack of congruence between employees and leadership was consistently found in all the seven dimensions of digital culture
40% of leadership believe that their organization has a digital culture
Only 27% of employees agree
Percentage of leadership and employees who agree that there is a high prevalence of digital culture in their organization
50%
43%
63%
53%
47% 48%
40%
27%
45%
3%
20%
0%
25%
0%
27%
0%5%
0%
GermanyItalyNetherlandsFrance SpainUK Sweden Global averageUS
EmployeesLeadership
Percentage of leadership and employees who agree that there is high prevalence of digital culture dimensions
59%
20%
25%31%
31%
51%35%
Customer Centricity
Innovation
Data-driven Decision Making
CollaborationOpen Culture
Digital-First Mindset
Agility and Flexibility
Percentage of organizations with high prevalence of the seven digital culture dimensions
Digital culture leaders (Front-Runners) lead the way..
Front-Runners Followers Slow-Movers
34% 32% 34%
Composition of Front-Runners, Followers and Slow-Movers
Percentage of leadership and employees who agree that there is a high prevalence of digital culture dimensions in their organizations
..outperform the Followers and Slow Movers on all digital culture attributes and achieve higher alignment between leadership and employees
Front-Runners Followers Slow-Movers
EmployeesLeadership
How to evolve your digital culture?
Coding a Digital DNA
Deploy change agents and empower employees
to drive digital culture
Design new digital KPIs focused on behaviors and not success or failure
Take a systems thinking approach to
culture change
Use collaboration tools to increase transparency and reach out to employees
Make digital culture change tangible
Invest in the Digital Skills that matter
Set a clear vision and have visible leadership involvement
64%67%
21%1%
35%
13%
Learn from the Front-Runners:
Blend top down and bottom up approaches to code a Digital DNA
Hire differently Align compensation structures to digital transformation objectives
Leaders act as role models
83% 41% 29% 70% 21% 13% 72% 20% 1%
We use digital technologies to create stronger customer engagement
80% 71%
We have a culture of innovation, experimentation and risk-taking
75% 37%
We have a culture of openness to the outside world: we work closely with start-ups and partners
65% 34%
My organization has a culture of flexibility and agility
56% 40%
My organization always prioritizes digital solutions in all areas of work
56% 31%
Data-based decision making is strongly promoted and practiced in all parts of my organization
53% 33%
We easily collaborate across functions and business units
85% 41%
Leadership Employee
Front-Runners Followers Slow-Movers Front-Runners Followers Slow-Movers Front-Runners Followers Slow-Movers
Know more here:https://www.capgemini-consulting.com/resources/the-digital-culture-challenge
Contact us:[email protected]
The information contained in this document is proprietary. © 2017 Capgemini. All rights reserved.
The Digital Culture Challenge:
Closing the Employee-Leadership Gap