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THE DIGITAL ENTERPRISE

INTEGRATED ECOSYSTEM OF CAPABILITIES AND INFORMATION THAT DEFINES A RESPONSIVE BUSINESS

KAREN HOBERT

NOVEMBER 12, 2019

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“Digital Transformation” Overload

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Agenda

• Digital means business• The digital mindset• Becoming a digital enterprise

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Digital Means Business

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Would you be in business

without digital?

Would your employees get their work done

without digital?

How would you support your customers without digital?

How would you track your company’s performance without digital?

Could you beat the competition without digital?

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The “New” Digital Reality

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The “New” Digital Reality

“Radical rethinking of how the organization

uses technology”- Clint Boulton CIO.com

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Fundamentally, Digital is Technology

THINGSDevicesObjects

EndpointsInterfaces

PROCESSES Learning

ReportingIntegratedAutomatedDATA/

INFORMATIONFindableShared

Intelligent

PEOPLEAnywhereIn ContextConnected

Developed skillsInternal/ExternalMost valued asset

Inter-operability PlatformsAccessible

Derive InsightBelongs to ownerCore of business

AugmentsExplainable

Business Focused

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t

The Enterprise

Digital is for the Enterprise

THINGSDevicesObjects

EndpointsInterfaces

PROCESSES Learning

ReportingIntegratedAutomatedDATA/

INFORMATIONFindableShared

Intelligent

PEOPLEAnywhereIn ContextConnected

Developed skillsInternal/External

Most valued asset

Inter-operability PlatformsAccessible

Derive InsightBelongs to ownerCore of business

AugmentsExplainable

Business Focused

CultureMissionValuesGoalsSocial Operations

TalentFinanceAssetsSupport

BusinessProductsServicesPractices

DevelopmentInnovation

ProductivityMaturityGrowth

ViabilityRisk Management

Privacy & ComplianceCybersecurity

Response & Recovery

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Digital Enables Continuous Improvement

tTHINGSDevices

ObjectsEndpointsInterfaces

PROCESSESLearning

ReportingIntegratedAutomated

DATA/INFORMATION

FindableShared

Intelligent

PEOPLEAnywhereIn ContextConnected

Developed skillsInternal/External

Most valued asset

Inter-operability PlatformsAccessible

Derive InsightBelongs to ownerCore of business

AugmentsExplainable

Business Focused

CultureMissionValuesGoalsSocial Operations

TalentFinanceAssetsSupport

BusinessProductsServicesPractices

DevelopmentInnovationProductivity

MaturityGrowth

The EnterpriseCompetitive

Differentiation

Customer Satisfaction

Market Leadership

Profits

Innovation

Speed to Market Scalability &Expansion

Attract &Retain Talent

New BusinessModels

ShareholderTrust

Social Engagement

ViabilityRisk Management

Privacy & ComplianceCybersecurity

Response & Recovery

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Welcome The Digital Enterprise

Employees

Customers &

Partners

Business Units

Culture &Leadership

Digital Work

Digital Information

Digital Business

IAM

Privacy/Protection

Security

Platforms

Innovation

DevOps

Cloud

GovernanceRisk

Compliance

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The Digital Mindset

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Delivering Digital

Organized

History

IT Masters

Chaos

Today’sReality

IT Responders

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Digital Transformation in Action

Process & Automation

Information & Data

Productivity

TRANSFORMATIONClouds Devices

People

Things

Ecosystems

IT Responders Random acts of transformation

Technology focused Outside/in approach

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IT Responders looking to Master

Fragmented Distributed oversight, protection & accessibility

Managed Command & controlLeast common denominator

Destination Siloes of tech, info & dataLimited capabilities

Large & Complex Operations orientedFavorite vendors

Centralized Ownership & central deliveryWhole feature sets

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Moving Beyond Transformation

Organized

History

IT Masters

Chaos

Reality

IT Responders

OrganizedChaos

The Future

IT Curators

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Adapt for Continuous Transformation

Anytime, Anyplace, Anywhere, AnythingAccessibility

Frictionless, Consumerized, Contextual, Usability, Personalized

Experience

Integrated, Automated, Outcome Aligned, Proactive, Persistent, Learning Functionality

Storage Agnostic, Metadata & Tagging, Internal/External, Compliant

Data Model

Platforms, Federated, Cloud, Microservices, Modular, IntegratableArchitecture

OpEx, Business Driven, Opportunistic, ResponsiveManagement

Agile, Flexible, Innovation, Speed to Value, Bespoke

Implementation

Centralized Oversight, Pervasive, Accountability

Governance

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IT Curators Think Differently

GOVERNANCEDistributed oversight, protection & accessibility

Central oversight, protection & risk mgtFragmented Pervasive &

Coordinated

FOCUSCommand & controlLeast common denominator

Tech as facilitatorInnovation mind setManaged Utilization &

Accessibility

EXPERIENCESiloes of tech, info & dataLimited capabilities

Integration & interfacingUse tech to fit needsDestination Seamless

Interfacing

IMPLEMENTATIONOperations orientedFavorite vendors

Outsourcing Responsive

Not either/or

Large & Complex Speed to Value

INNOVATIONRevolutionary EvolutionaryCertaintyBig Bang

ExperimentationIncremental

INDUSTRYSystems PlatformsComponents & Interop

SubscriptionsFeatures releases

Self contained Products Licensed basedUpgrade cycles

PRINCIPLESOwnership & central deliveryWhole feature sets

Agile & flexible to meet business’ goalsCentralized Business

Aligned

IT CURATORSIT RESPONDERS

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IAM Governance

InfoSec

Adapt to a Holistic Point of View

People Process

Technology

TRADITIONAL IT

People

Process

Data & Information

Technology

DIGITAL ENTERPRISE

IAM

InfoSec

Governance

Data & Info

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Adaptation is Challenging

Technology- Old and brittle tech- Silos of data and functionality- Lack of knowledge/skills

Business Needs- Not engaged- Lack of accountability- Unwilling to change

Leadership- Not driving the change- Lack of commitment- Doesn’t understand

Culture- Fear of change- Lack of awareness- Toxicity/not safe

Fear, Uncertainty & Doubt- Too many unknowns- Lack of consensus- Not having a plan

Operations- Processes hinder change- Overloaded resources- Change management push-back

Financial- Cost concerns- Accounting models don’t fit- Shareholder/investor push back

Skills- Little/no digital literacy- Lack of education & training- Not encouraged to improve

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Becoming a Digital Enterprise

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Taking the Digital Steps

Prepare• En-vision• Consensus

building• Process &

organization mapping

• Reference models

Plan• Strategy design• Blueprint• Roles &

responsibilities• Communications

& awareness• Project leadership• Digital Team &

steering committees

• Accountability & ownership (CDO)

Perform• Schedule & deliver• Oversight &

management• Awareness &

communications• Measurement &

accountability• Digital literacy &

skills development• CDO/Digital team

reports to senior leadership

Advance• Strategy outcomes

& findings• Continuous

measurement, reporting & improvement (Feedback loop)

• Maturity tracking• Formalized roles &

working groups• Expand scope of

projects• Innovation

competitions• CDO/Digital team

is normalized

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BusinessStakeholders

Adapt to Become Adaptable

EnterpriseLeadership Technology

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Adapt to Become Adaptable

“Being digital-capable requires your

technical people to have a baseline of

business skillsets, and it requires that your business-people to have a baseline of technical literacy”

- Janine Byas, SSAP

BusinessStakeholders

EnterpriseLeadership Technology

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Adapt the Organization

CEO

IT

Digital Team

HR Finance Sales R&D Mktg Etc.

CDO

BusinessStakeholders

EnterpriseLeadership Technology

Chief Digital Officer

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Adapt the Culture

Prepare• Create a shared

purpose and vision for the future

• Top down leadership

Plan• Build one strategy

oriented to business outcomes

• Listen to business – find the pain

• Think holistically

Perform• Start with basics• Expand scope• Propagate

awareness• Collaboration

mindset

Advance• Benchmark &

Measure success• Tell the story• Federate activities• Advance digital

literacy

Collaborate across the organization

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Prepare & Plan for Effectiveness

Expectation:

67% of employees will be significantlyaffected by the transformation

Source: MIT Center for information Systems Research (CISR) Pathways to Digital Business Transformation Survey (N=400).tps://cdn.filestackcontent.com/uyAullvqTuW4KPgTC4xp

Digitizing Work

EfficiencyGet’s rid of junk

Makes things more orderly

Working Digitally

EffectivenessGet’s better at working to add value

Makes things more complex

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Prepare & Plan Approaches

Operational EfficiencyIncreasing automation, standardization, reuse, and productivity

Cus

tom

er E

xper

ienc

eIn

crea

sing

cus

tom

er/b

enef

icia

ry fo

cus

Transformed

Trad

ition

alTr

ansf

orm

ed

Traditional

Industrialized

Integrated Experience

Siloes & Spaghetti

Future Ready

Source: MIT Center for Information Systems Research (CISR) Pathways to Digital Business Transformation Survey (N=400)tps://cdn.filestackcontent.com/uyAullvqTuW4KPgTC4xp.

1

EmployeeExperience

4

X

Start Over2Integrate First

3Incremental Steps

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Making Effective Employees

Dery, K., and Sebastian, I. “Building Value with Employee Experience” MIT CISR Briefing, Volume XVIII, No. 6, June 2017Based on data from 2016 MIT Center for Information Systems Research (CISR) Best Practices in Digital Workplace Design Survey(N=281).tps://cdn.filestackcontent.com/uyAullvqTuW4KPgTC4xp

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Performing & AdvancingDigital Work

Employees

Customers

Partners

Digital Business

Applications Automation

PlatformsIntegration

IntelligenceAnalytics

Digital Information

Data

Content

Media

Digital Enterprise Reference Architecture: Top-Level Actions

ADAPT

GOVERN

PRO

TEC

T

DEL

IVER

DIGITAL STACK

Digital Enterprise Reference Architecture:Digital Capabilities Portfolio

INFRASTRUCTURE

SERVICES

PLATFORMS

APPLICATIONS

INTERFACES

DIGITAL STACK

INTEGRATION

DEP

LOYM

ENT

SEC

UR

ITY

& IA

M

RISK ASSESSMENT, POLICY DEFINITION & CONTINUOUS COMPLIANCE

Digital Enterprise Reference Architecture: Digital Process Elements

DEPLOYMENT

Public Cloud

Private Cloud

Managed Hosted

On-premises

Delivery Model

Change Management

Orchestration

Service Management

Management

INTEGRATION

Source Code Control

ScriptsAPIs Connectors Plug-ins/Extensions Digital Twins Components/

Libraries

DIGITAL STACK

INFRASTRUCTUREDatabases

Storage

File System

Networks

DirectoryServers

Vault Mobile

INTERFACES

Virtual Assistants

VR/Head Displays

Web Robots

Mobile/Remote DevicesInstalled Clients

Telephony

Media Players

APPLICATIONSBusiness

IntelligenceRPAs/BOTs

Customer

Process/Workflow

OperationsProduction

Line of Business CustomizedIDEs/SDKs

SERVICES Blockchain

Records/Archiving

Metadata

Analytics

Authentication/Authorization

AI

Access/Provision/Permission

Search/Discovery

Protection/Recovery

Specialized/Bespoke

Cryptography

Facilities Workplace

Sync/File Transfer

PLATFORMSVirtualization

Application EnterpriseIOT Intelligence

Data/Information

SECURITY & IAM

Identity Management

Rules

Access Management

IAM

Threat Monitoring

Antivirus/Malware

SEIM

Secure

Firewall

Key Management

Physical

Application Security Testing

Policy Enforcement

Information LifecycleRisk Management

Risk Assessment/Measurement Deduplication/

Destruction

Compliance/Information Requests

eDiscovery/Holds

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Digital Enterprise Next Steps

• Next 30 days: Prepare• Identify and review current efforts• Establish a common understanding

• Next 90 – 180 days: Plan• Envision, set goals, and guiding principles• Set up roles and accountability• Blueprint approaches for effectiveness

• Next Year: Perform & Advance• Measure progress and report successes• Expand scope of projects and capabilities• Innovate and educate

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Welcome to Chrysalis!

Employees

Customers &

Partners

Business Units

Culture &Leadership

Digital Work

Digital Information

Digital Business

IAM

Privacy/Protection

Security

Platforms

Innovation

DevOps

Cloud

GovernanceRisk

Compliance