the essence of excellence...the essence of excellence hines and butterworth have written the...

The Essence of Excellence

Prof. Peter Hines

1 April, 2020© S A Partners

The Essence of Excellence

► Hines and Butterworth have written the

essential guide to any operational

excellence initiative.

Prof. Torbjørn Netland,

Shingo Research Prize winner, 2018

► I wish this book was available in 2012 when

I first started

Seán Kelly

Global Business Excellence Program Manager, Abbott

► The “Catch 22”, about this book is that once

you have read it you will want to share it, but

you will also want to keep it for reference.

My advice, Buy two!

Michael Phelan,

Head of Operations and Supply Chain Excellence


The Bridge and the Gap


Changing the stage ordering

Source: Jon Alder, Rexam


What would happen if you started with

Culture and Behaviours?


Behaviour

► The way in which one acts or conducts oneself, especially

towards others.

• English Oxford Living Dictionary, 2017


What does this really mean?

► Which of the following is a behaviour?

• The team leader has a good idea of who is doing a good

job in the team

• The team leader knows how and when to recognise

people within the team

• The team leader recognises the appropriate people in the

team

► Which could you observe, describe and record?

Tip: Which could you video happening?


How could we make this Ideal?

The team leader recognises the appropriate people in the team

1. Is this behaviour only relevant for one team leader or many?

2. How often does the recognition take place?

3. How timely is it?

4. How much effort and detail has gone into the recognition?

5. What form or forms does the recognition take?

6. Is this recognition well received by the recipients?

7. Does it lead to a change in their behaviour or activity?

All managers regularly recognise the appropriate

people in their team in a timely way through a range

of informal and formal impactful methods.


The BE SCILLED Framework


Behavioural & Strategy Deployment

Behavioural & Strategy Deployment is a System that:

• Creates an organisation capable of sustained high performance and results

By:

• Identifying at all levels WHAT needs to be achieved

• Identifying at all levels WHY this needs to be achieved

• Identifying at all levels HOW behaviourally this needs to be achieved

• Prioritising activities and resources

• Involving all members in maintaining PDCA, checks and follow-ups during implementation

So that:

• The whole organisation goes in one direction, with the members taking initiative

Regular Gemba

walks to discuss

with staff ideas &

improvements

We use the ‘Ideas

Boards’ at every

board meeting

Do what we say we

will do


Continuous Improvement

DO

CHECK

ACT

Behavioural & Strategy

Deployment

Leader Standard Work

Strategy

Local

Problems

Transferred

Problems

Process Reviews

► Discontinuous Improvement

► Continuous Improvement

► Process Improvement

Engagement

Results

Learning

Opportunities

Reinforced

Culture

PLAN

Customer =

Line Manager

Skills

Engagement

Behaviour

People

Numbers

Wellness

Development & Training

Listening, Accountability & Recognition

Personal Behavioural Deployment

Emotion & Physical Wellbeing

Coaching & Social Support

Personal Flow

SelectionPerformance

Management

Training &

DevelopmentRewards

HR Department

Recruitment &

Induction

Employee

Relations

Compensation

& BenefitsCompliance

Training &

Development

Total 8 Years

Value Add 6.8 Years

Supplier


Are We Winning or Losing: 1/3/10 at

Abbott Diagnostics

1 Second: Are We

Winning or Losing?

3 Seconds: What

is the Trend?


Are We Winning or Losing: 1/3/10 at

Abbott Diagnostics

10 Seconds: What

Are we doing about it?10 Seconds: What

are we doing about it?


Leader Standard Work

Leader Standard Work is a System that:

• Ensures that leaders develop the right culture by undertaking the right activity in the right style

By:

• Understanding the roles and responsibilities of leaders at all levels

• Checking that activity is taking place to ensure business success

• Recognising people’s contribution to success

• Identifying coaching and development opportunities

So that:

• The whole organisation engages its people, with the members taking initiative


Lundbeck 8 Step Perfect Day

2. When I Arrive at Work

• I need to have time to

start up quietly

• I come in with a

positive attitude

• A good atmosphere

and happy colleagues

that say good morning

• Try to make it cosy

with coffee and a joke

• I am part of deciding

my own work pattern

1. On the way to work

2. When I arrive at work

3. When I start work

4. When there are problems with the flow

5. When at the board meeting

6. When everything is going well

7. When collaborating with colleagues

8. When I work with the manager


Learning and Development

► Learning & Development is a System that:

• Develops a learning culture & continuously develops its people

aligned to the needs of the organisation

► By:

• Identifying Learning & Development opportunities at all levels

• Focusing on the improvement of work-competences,

improvement-competencies and culture change-competences

• Undertaking pull based coaching to improve competence,

performance and culture

• Ensuring that Learning & Development competences are

embedded and lead to changes in behaviour and tangible

results

• Recognising people for their learning achievements

► So that:

• The whole organisation maximises its human potential, with the

members taking initiative


Thermo Fisher Leader Skills Matrix

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8)

Self Assess./Test 2 2 2 2 2 1 3 3 3 1 1 2 2 3 29 44

Calibration 2 2 2 2 2 1 3 2 3 1 1 2 1 2 26

GOAL for 2017 2 3

Self Assess./Test 2 2 2 3 3 2 3 3 3 2 1 2 2 3 33 45

Calibration 2 3 2 3 3 2 3 3 2 2 1 3 2 2 33

GOAL for 2017 3

Self Assess./Test 2 2 3 3 2 2 2 3 2 2 3 3 1 1 31 43

Calibration 2 3 3 3 2 2 3 3 2 2 2 3 1 1 32

GOAL for 2017 2 2

Self Assess./Test 1 2 2 2 2 1 3 2 3 1 2 1 2 3 27 38

Calibration 2 2 3 2 2 2 3 2 2 1 2 1 2 2 28

GOAL for 2017 3 2

Self Assess./Test 2 2 2 2 2 1 2 3 3 2 3 3 3 3 33 45

Calibration 2 3 3 2 3 2 2 3 3 2 2 3 2 2 34

GOAL for 2017 3

Self Assess./Test 2 3 3 3 2 1 2 2 2 2 1 2 3 3 31 41

Calibration 2 3 3 3 2 1 2 2 2 2 1 2 2 2 29

GOAL for 2017 2 2

Self Assess./Test 2 2 3 2 2 1 3 3 3 2 1 3 3 3 33 46

Calibration 2 2 3 2 2 1 3 3 2 2 1 3 2 2 30

GOAL for 2017 2

Self Assess./Test 3 3 3 2 3 2 3 2 3 2 1 2 2 1 32 40

Calibration 3 3 3 2 3 2 3 2 3 2 1 2 2 1 32

GOAL for 2017 2 2

Self Assess./Test 2 2 2 2 2 2 2 2 3 2 3 3 3 3 33 45

Calibration 2 3 3 2 2 2 2 2 3 2 3 3 2 2 33

GOAL for 2017 3

Self Assess./Test 2 2 3 2 2 2 2 2 3 3 3 3 3 3 35 46

Calibration 3 2 3 3 3 2 2 2 3 3 3 3 3 2 37

GOAL for 2017 3

Self Assess./Test 2 2 2 1 2 1 3 3 2 2 2 2 2 3 29 42

Calibration 3 2 2 1 2 1 3 3 2 2 2 2 2 2 29

GOAL for 2017 2

Self Assess./Test 3 2 2 1 2 1 2 2 3 3 1 2 2 3 29 43

Calibration 3 2 2 2 2 1 2 2 3 2 1 2 2 2 28

GOAL for 2017 2

Self Assess./Test 2 2 2 2 2 1 3 3 3 3 3 3 2 3 34 47

Calibration 2 3 3 3 2 1 3 3 2 2 2 3 2 2 33

GOAL for 2017 2

Self Assess./Test 3 2 3 3 2 3 3 2 2 3 3 3 3 3 38 41

Calibration 3 2 3 3 2 3 3 2 2 3 3 3 3 3 38

GOAL for 2017 3

Self Assess./Test 2 3 3 2 2 2 3 3 3 3 3 3 2 1 35 46

Calibration 2 3 3 2 2 2 3 3 3 3 3 3 2 1 35

GOAL for 2017 2

Self Assess./Test 2 3 3 2 2 2 3 3 3 2 2 3 2 2 34 44

Calibration 2 3 3 2 2 2 3 3 3 3 2 3 2 2 35

GOAL for 2017 3

Self Assess./Test 2 2 3 3 2 2 3 3 3 2 1 3 3 3 35 46

Calibration 3 3 2 3 2 2 3 3 2 2 1 3 2 2 33

GOAL for 2017 2

Self Assess./Test 3 2 2 2 2 1 2 3 2 2 2 3 3 3 32 44

Calibration 3 2 3 2 2 1 2 3 2 2 2 3 2 2 31

GOAL for 2017 3 2

Self Assess./Test 2 3 2 2 2 1 3 3 2 1 1 3 3 3 31 43

Calibration 2 3 3 2 2 1 3 3 2 1 2 3 3 2 32

GOAL for 2017 2 2

Self Assess./Test 2 3 3 3 2 3 2 3 2 2 3 3 2 3 36 42

Calibration 2 3 3 3 2 3 2 3 2 2 3 3 2 2 35

GOAL for 2017 3

Self Assess./Test 2 3 3 3 2 1 3 3 3 3 3 3 3 3 38 47

Calibration 2 3 3 3 2 1 3 3 2 3 3 3 3 2 36

GOAL for 2017 2 3 5

Self Assess./Test 3 3 3 2 3 3 3 3 3 3 3 3 2 2 39 48

Calibration 3 3 3 2 3 3 3 3 3 3 3 3 2 2 39

GOAL for 2017 3

Self Assess./Test 2 3 2 3 2 2 2 2 3 2 3 3 3 3 35 44

Calibration 2 3 2 3 2 2 2 3 3 2 3 3 2 2 34

GOAL for 2017 3 3

Total: Self-Assessm.50 55 58 52 49 38 60 61 62 50 49 61 56 61

Total: Calibration 54 61 63 55 51 40 61 61 56 49 47 62 48 44

0 has no knowledge/skill

1 has some theoretical knowledge, can work according written process

2 experienced user, can work individually

3 expert, has a lot of experience, can teach others

x GOAL - to became an expert

Manager 22

Manager 23

Manager 24

Manager 20

Manager 21

Manager 17

Manager 16

Manager 1

Manager 2

Manager 4

Manager 5

Manager 3

Manager 6

Manager 7

Manager 9

Manager 10

Manager 11

Manager 19

Manager 18

CONTINUOUS IMPROVEMENTCULTURAL

ENABLERS

STRATEGY

Manager 12

Manager 13

Manager 14

Manager 15

Self-assessment/calibration Test

Manager

Name


Gemba Walks

Sharing Best Practices

[email protected]

+44 (0)7778 840979

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