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The Experience Management System Christian Naef | Chief Marketing & Sales Officer | Team Business +41 78 679 17 56 | [email protected]

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Page 1: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

The Experience Management System

Christian Naef | Chief Marketing & Sales Officer | Team Business+41 78 679 17 56 | [email protected]

Page 2: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Problem Targeted

More than 80% of information and contents we see in our daily life are not personally relevant.

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Page 3: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

32 Years

2 Fingers

12 Years

Purple shirtFrom Zara

Business manFrom H&M+

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Creating experiences: the Advertima Engine

The Advertima Artificial Intelligence interprets events in the real world like a human and reacts autonomously with positive and personalized experiences.

Detection through

input sensors

Reaction through

output devices

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How it Works

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Page 4: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Jeans

Shirt

Brown hair

35-40 years

Man

H&M

Diesel

23°C

Human Machinevs.

Underlying Magic

Our core technology

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Page 5: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Tracking TargetingPersona analysis

While persona analysis is covered by state-of-the-art technology, Advertima has been able to supplement this with scalable tracking and intelligent targeting. This leads to

technological breakthroughs, necessary to generate added value for customers.

Predict people’s walking path from their behavior

Learn tracking & sweet areas for each PoI

Automated calibration of tracking & sweet areas

Intelligent, real-time decision making algorithms

Learning by analyzing peoples reactions

Reinforcement learning to maximize conversions

Technological Innovation

Three essential components

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Page 6: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Tracking Area

Sweet Area

Sweet Spot

Camera Angle

Tracking Border

Sweet Border

Technological Innovation:

Challenge: Sweet Area > tracking area

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Page 7: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Tracking Area

Sweet Area

Sweet Border

Sweet Spot

Camera Angle

Tracking Border

Technological Innovation

Tracking and calculation of upcoming Sweet Area

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Page 8: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Fields of Application

Customer experience (the Westside Pilot)

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Page 9: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Person C

31, Female Waiting in line since 4 min. & 34 sec.

Person A

22, Male Interacting with content:

student banking

Person B

45, Male Mood: positive

Person D

35, Female Just left the branch. Duration of stay: 5 min. & 12 sec.

Fields of Application

Customer behaviour and store analytics

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Page 10: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Fields of Application:

People Flow Management

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Page 11: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Public Transportation Out of Home

BanksAirports

No Industry Restrictions

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Page 12: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

We need to understand the customer in the age of Hyper-Digitalization …

A seamless integration between physical and digital worlds will soon play a large role in meeting the needs of customers.

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Hyper-DigitalEnvironment Intelligence (IoT)Big DataPredictive Analytics

AI & Machine Learning

Robotics & 3D Printing

The customer of the future is here!

Source: EDG Palo Alto, Herman Gyr

Transition of most banks

Transition of innovative banks

Traditional Analog

DigitalSocialMobileGlobal

Page 13: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Startfeld St. Gallen, Switzerland – Business team – Creation team – Technology team

Arguments – Startup support – Infrastructure – Human capital (business)

Berlin, Germany – Product team

Arguments – Human capital (tech) – Potential customers – Potential partners – Potential investors

Locations of Advertima

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Page 14: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

General Circle September '16 General Circle January '17

Vision &Strategy

BusinessPartnership

Investor Realations

CreativeFacilitatorOffice Infrastructure

Marketig & Sales

IT SecurityHuman Resources

Governance Coach

Growth Legal Partner Programm

Project NIWTechnology Administration Office Infrastructure IT

CollaborationManager

ProductSecretary Finance Development Operations

IT OperationsRisk Managment

HR Manager Creation

QualityManagement

Customer Realations

Circle Core role Assigned role Not assigned role

Holacracy

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Page 15: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Board of Directors & Advisory Board

Iman Nahvi

M.A. HSGChief ExecutiveOfficer

Simon Ebner

M.Sc. EngineeringCyberneticsChief TechnologyOfficer

Gianni Di Iorio

Dipl. Wirtschafts- prüfer (CPA) Chief Financial Officer

Miroljub Zlatkovic

M.Sc. BusinessInformaticsChief Project Officer

David Laux

Serial Entrepreneur Seed Investor & BoD

Dr. Alexander Fust

Postdoc & Lecturer HSG Seed Investor & BoD

Prof. Dr. Luc Van Gool

ETH Prof. Computer Vision Seed Investor & AB

Damir Bogdan

Plug and Play Ambassador Seed Investor & BoD

Josip Budzaki

M.Sc.EntrepreneurshipChief Product Officer

Mario Siano

EFZ Grafic Designer Chief Creative Officer

Amir Nahvi

eidg. dipl. Informatiker Chief Information Officer

Christian Naef

M.A. ManagementChief Marketing &Sales Officer

Team

Holacracy / 34 Interdisciplinary specialists / St.Gallen & Berlin / 17 nationalities

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Page 16: The Experience Management System - Startfeld · The Experience Management System ... Jeans Shirt Brown hair 35-40 years Man H&M Diesel 23°C ... Managment HR Manager Creaon Quality

Thank you.

Christian Naef | Co-Founder | Chief Marketing & Sales Officer+41 78 679 17 56 | [email protected]