the fast changing face of internal ......09:10 laing o’rourke case study: how do you attract the...

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OFFICIALEVENTGUIDE

THE FAST CHANGINGFACE OF INTERNALCOMMUNICATIONS

ORGANISED BY:

GOLD SPONSORS

BRONZE SPONSORS

Get in touch:01904 [email protected]/karianandbox

We believe in one fundamental truth.That people power performance.That’s why we provide businesses with the critical insights into their people, the strategy to engage and empower their people and the action to enhance their people’s performance.

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InternalCommunicationsConference.com @EngageEmployee #EngageConferences EngageEmployee.com

Internal Communications Conference is organised by Engage Business Media LtdJoin EngageEmployee.com (free membership) and receive Latest News and Features, Weekly Newsletter,Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more.

Steve HurstEditorial Director

[email protected]: 01932 506 304

Nick RustManaging Director


Katie DonaldsonMarketing Manager


James CotteeSponsorship Sales [email protected]

T: 01932 506 309

James MajorSponsorship Sales


Kimberly BishopSponsorship Sales


Dan SkinnerMembership Sales


Jamie RossMemberrship Sales


Hannah MuleaMarketing Executive


Sabrina ClarkeFinance Department


A warm welcome to our Internal Communications Conference. OurCPD accredited conference will take an in depth look at the rapidlychanging world of internal communications as the relationships andcommunication channels between organisations and their peoplecontinue to evolve.

The workplace is changing and the pace of that change is accelerating. Our people are becomingmore mobile with access to more and more sophisticated technology. The way we communicatewith our people must also change fundamentally and we will look at how organisations aregrappling with the challenges thrown up by the seismic changes in the way we work.

Our case study driven conference - running alongside our Evolution of Work Conference- will shine a light on those organisations which are getting their internal communicationsstrategies right.

Delegates at our conference today will hear from organisations as diverse as Tate and Lyle,Nationwide, KP Snacks, Laing O Rourke, Sense, Montepio Bank, ING and Barts NHS Health Trust.

Delegates will learn how internal communications can deliver effective employee engagementacross the enterprise and how to create a strategy for the entire employee journey. They will seehow internal communications are increasingly taking centre stage in the quest for organisationsto achieve higher and sustained levels of employee engagement.

The virtuous circle formed by highly engaged, motivated and well directed colleagues interactingacross the business with increasingly sophisticated and demanding customers is the onlysustainable way forward, and will remain a focal point for our activities.

Our aim is for our delegates to leave this conference armed with all the tools and techniques andinsight they need to implement effective and successful long term employee engagementstrategies. Have a great day.

Steve Hurst, Editorial Director

THE TEAM

WELCOME

WELCOME

Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JGCompany Registration No. 8636460

Work tools that change everything

Come visit us at stand 10

HALL 1

HALL 1Internal Communications – The New HR 14

Internal Communications, Colleagues and Customers 15

How Technology is Changing Internal Communications 17

Communicating to a Changing/Global Workforce 19

360 Degree Comms in a Fragmenting Workplace 21

Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG

Disclaimer. While every effort has been made to ensure accuracy in the compilation of this publication, the Publishers cannotbe held liable for errors and omissions.

©COPYRIGHT Engage Business Media Ltd. All rights reserved. No part of this publication may be reproduced, stored in aretrieval system, or transmitted, in any form or by means, electronic, mechanical, photocopying, recording or otherwise,without prior consent in writing to the publisher.

CONTENTS

3

Sponsors 23-25

Visitor Information 4

Speakers 7

Event App 8

Sponsors 9

Agenda Summary 11

Floorplan 13

CONFERENCE HOURS:08:15 – 09.00 Registration & Coffee

09:00 – 10.25 Presentations

10.25 – 10.55 Networking & Coffee Break

10:55 – 13.25 Presentations

13:25 – 14:25 Lunch

14:25 – 15:40 Presentations

15.40 – 16.10 Networking & Coffee Break

16:10 – 17:30 Presentations

17:30 – 18.30 Drinks & Networking Party

18:30 Event Close

Cloakroom:There are free cloakrooms available fordelegates. These are located on Lower Level 2.

Wi-Fi:There is complimentary visitor Wi-Fi accessprovided throughout the show. Please jointhe Network: Park Plaza Hotel Resorts

Join the Conversation:@EngageEmployee #EngageConferences

First Aid:Please visit the registration desk on LowerLevel 2 should you require assistance.

Canvassers:The organisers reserve the right to removeanybody found distributing leaflets of anykind or unauthorised sales material at the show.

Business Amenities:The Victoria Park Plaza hotel features allthe services and amenities expected of topcentral London hotels. Guests enjoy afitness centre, 24-hour room service,baggage storage, foreign currencyexchange and an array of other first-classservices.

Travel:The venue is situated within walkingdistance of Victoria train, coach, bus andUnderground stations.

Refreshments:Delegate tea/coffee breaks and buffet lunchare included and will be served in theConference Expo Hall on Lower Level 2throughout the day.

At the Drinks Networking Party at the end ofthe day a complimentary beer/glass of wine isprovided.

• Welcome and registration• Morning Networking coffee break• Lunch• Afternoon Networking coffee break• Drinks Networking Party

VISITORINFORMATION

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Call 0333 4000 554, email [email protected] or visit tuskerdirect.com/engage-employee to find out more.

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Sam BleazardHead of Internal Communication

Laing O’Rourke

Patricia MestreHead of Internal Comms and

Change ManagementMontepio Bank

Robert PorterHead of Customer Success

in EMEAWorkplace by Facebook

Dan ColesGlobal Head of Internal

CommunicationsTravelex

Sukh RyattCEO

Oak Intranet

Heather MustafaSenior Project Manager

Nationwide Building Society

Alison BennettDirector of HR

Sense

Eoin CotterInternal Communication &

Employee Engagement AdvisorPoppulo

Alissa ClarkeSenior Brand and

Communications ManagerTate & Lyle PLC

Alenka DanielInternal Communications

ManagerBarts Health NHS Trust

Jennifer SproulChief Executive

Institute of InternalCommunications

Ghassan KarianFounder and Managing Director

Karian and Box

Tomás MaunierSales and Marketing Director

City District Ltd

Martha Mckenzie-MinifieHead of Corporate Affairs

& CommunicationsING

Megan SkinnerDeputy Director of

CommunicationsBarts Health NHS Trust

Keren McCarronHead of Corporate Affairs

& CommunicationsKP Snacks

Alan OramCreative DirectorAlive with Ideas

Sophie TheenHead of HR and Talent

11FS

SPEAKERS

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DOWNLOAD & NETWORK TODAY

Download the official 'Internal Communications

Conference' event app and begin networking

today!

We're delighted to have launched our official 'Internal

Communications Conference event app which enables you to:

• Access all event information in real time

• View the agenda and speakers

• Create a custom schedule to plan your day

(Please note: Saving a session to your schedule does not

guarantee you a place)

• View sponsor profiles

• See who else is attending and start networking now

- send them a message or save their profile

• Share updates and content via our event news feed

• Access exclusive content from our speakers & sponsors

each day in the lead up to the event

To download:

Using your smartphone or tablet search Engage

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Store. Once you have downloaded the app, please

enter the email address that you used to register to

the event with to gain access.

EVENT APP

8

THANK YOU TO OUR SPONSORS

SPONSORS

9

BRONZE SPONSORS

GOLD SPONSORS

360 DEGREE COMMS IN A FRAGMENTING WORKPLACE

16:10 Barts Health NHS Trust Case Study: Started From The Bottom, Now We’re Here Alenka Daniel, Internal Comms Manager & Megan Skinner, Deputy Director of Communications, Barts Health NHS Trust

16:35 The Challenge of Internal Communication For Multi-Location Businesses Tomás Maunier, Sales and Marketing Director, City District Ltd

17:00 11FS Case Study: How Can Fast Growing Companies Fix Internal Communication Before it Breaks? Sophie Theen, Head of HR and Talent, 11FS

17:25 Chair’s Closing Remarks Jennifer Sproul, Chief Executive, Institute of Internal Communications

17:30 Drinks & Networking

10:25 Coffee & Networking Break

15:40 Coffee & Networking Break

13:25 Lunch

09:00 Jennifer Sproul, Chief Executive, Institute of Internal Communications

AGENDASUMMARY

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COMMUNICATING TO A CHANGING/GLOBAL WORKFORCE

14:25 Tate & Lyle PLC Case Study: Building Engagement Through ‘Brand Love’ – Helping Every Employee Connect to The Brand and Help to Bring it to Life Alissa Clarke, Senior Manager, Brand and Communications, Tate & Lyle PLC

14:50 ING Case Study: Communicating to a Changing Workforce Martha Mckenzie-Minifie, Head of Corporate Communications, ING

15:15 KP Snacks Case Study: Valuing Our People and Achieving Together: The KP Snacks Internal Comms Journey Keren McCarron, Head of Corporate Affairs & Communications, KP Snacks & Alan Oram, Creative Director, Alive With Ideas

HOW TECHNOLOGY IS CHANGING INTERNAL COMMUNICATIONS

12:10 Montepio Bank Case Study: The Formula for Technology Adoption Patricia Mestre, Head of Internal Comms and Change Management, Montepio Bank

12:35 Building Your Community – Inspiring a Disparate Workforce to Keep in Touch Dan Coles, Global Head of Internal Communications, Travelex

13:00 The Future Of Work Is Now. Your Employees Are Ready – Are Your Communications Tools? Robert Porter, Head of Customer Success in EMEA, Workplace by Facebook

INTERNAL COMMUNICATIONS – THE NEW HR

09:10 Laing O’Rourke Case Study: How Do You Attract The Best Talent While Motivating Existing Employees? Sam Bleazard, Head of Internal Comms, Laing O’Rourke

09:35 The Art Of Intranet – How To Kick Ass as an Engagement Ninja Sukh Ryatt, CEO, Oak Intranet

10:00 Nationwide Case Study: No One Said it Would be Easy! Heather Mustafa, Senior Project Manager, Nationwide

INTERNAL COMMUNICATIONS, COLLEAGUES AND CUSTOMERS

10:55 Sense Case Study: Engaging The Workforce in The Not For Profit Sector Alison Bennett, Director of HR, Sense

11:20 Joining The Dots – Using Innovative Insight to Drive Improved Communication Ghassan Karian, Founder and Managing Director, Karian and Box

11:45 The 7 Deadly Sins of Internal Communications Eoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo

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Stage

Catering

Registration

To Lifts

Focus Groups

Stairs toReception

Stage

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HALL 2

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FLOORPLAN

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Stand 2

Stand 9

Stand 10

Stand 12

Stand 13

Stand 14

Stand 7

Stand 8

Contact: Nick DaggettT: 07989 563 472E: [email protected]: www.oak.com

Contact:T: ??????????E: ?????????W: www.zoho.com

Contact: Cyrus AkramiT: ??????????E: [email protected]: www.facebook.com/workplace

Contact: Ariane GaetaniT: 0777 0357105E: [email protected]: www.dynamicsignal.com

Contact: Emma Bramwell,Marketing ManagerT: 0161 927 3222E: [email protected]: www.dynamicsignal.com

Contact: Janis CroninT: +353 (0) 21 242 7277E: [email protected]: www.poppulo.com

Contact:T: Bristol +44 (0)117 962 1534

London +44 (0)20 3828 7600E: [email protected]: www.synergycreative.co.uk

Contact: Kristofer Whittle, BusinessDevelopment ManagerT: 07752 195699E: [email protected]: www.snapcomms.com

Stand 3

Contact: Alison ArgallT: 0333 400 8451E: [email protected]: www.tuskerdirect.com

INTERNAL COMMUNICATIONS – THE NEW HR

Laing O’Rourke Case Study: How do You Attract The Best Talent WhileMotivating Existing Employees?Sam Bleazard, Head of Internal Comms, Laing O’Rourke

The construction industry is changing – having emerged from a damaging recession a decade ago with acontinuing image problem, an influx of young, talented engineers now mix with decades of establishedknowledge and experience on-site. Against a backdrop of political and economic uncertainty a shortage ofresources still exists, which will require new thinking, new skills and technological innovation. How do you attractthe best talent while motivating both existing and potential employees to stay and to play? Drawing on 5 years’experience of the sector, Sam Bleazard will share his thoughts on the human stories of Laing O’Rourke, belief in afamily business, but also the inspiration required to leave a legacy for the industry and generations to come.

As Head of Internal Communication at global construction and infrastructure group Laing O’Rourke, Sam Bleazard is partof team who continue to challenge industry norms and corporate thinking, taking a 360 degree approach to employeeengagement, while keeping the organisation’s complex and exciting construction projects at the heart of the business.Starting his career at Royal Mail Group, Sam spent over 20 years working with diverse audiences and leadership teamsboth in the UK and internationally. With spells in central government, FMCG, Retail and Marketing he is dedicated tosimplicity and immediacy in communication, and supporting leadership authenticity.

The Art of Intranet – How to Kick Ass as an Engagement NinjaSukh Ryatt, CEO, Oak Intranet

After pioneering the concept of the intranet way back in 1994, the people at Oak weren’t expecting their owninternal intranet project to crash and burn in spectacular fashion in the early noughties. Understandably shocked,they wanted to learn why. They surveyed their growing client base and found that 69% of them had also fallenfoul of the same pitfalls, and unwittingly focused their intranet efforts on beating off the symptoms, rather thanthe root causes of employee engagement challenges. Even more worrying, many of them didn’t even realise theyhad a problem at all. Oak took this information and over the course of 20 years, learned all about the Art of theIntranet to finally emerge as Master Engagement Ninjas. Oak now uses their Bruce Lee-like intranet reflexes tohelp their customers focus on what really works and to become Engagement Ninjas themselves. Sukh Ryatt,CEO of Oak, shares these valuable insights to help anyone discover their inner ninja and ultimately defeat theirown intranet engagement challenges.

CEO at Oak Intranet, Sukh is also a full-time engagement evangelist, part time geek, and after-hours charity fundraisingrock guitarist. Every day, he counts his blessings for having the opportunity to work with the most talented folks on theplanet, to create and spread the word about the most awesome intranet on the planet; Oak!

CHAIR’S INTRODUCTION:Jennifer Sproul, Chief Executive, Institute of Internal Communications

Jennifer is responsible for the leadership of IoIC, the only independent professional body solely dedicated to internalcommunication and employee engagement. IoIC is the voice of internal communication, setting standards for more than 65years through qualifications, career development, thought leadership and best practice.

Prior to joining IoIC, Jennifer has worked for over 15 years in professional associations, most recently as Strategic Marketing &Sales Director at the Market Research Society, developing and leading on activities across marketing communications (bothinternal & external), strategic partnerships, membership, professional development and publishing.

09:10-09:35

09:35-10:00

09:00-09:10

HALL

1

CONFERENCEPROGRAMME

14

HALL 1

Nationwide Case Study: No One Said it Would be Easy!Heather Mustafa, Senior Project Manager, Nationwide

Communications is incredibly complex, we all like to think we are good communicators but do we truly understandour audience and how to connect with them? The speed of change, agile working, use of digital channels andchanging dynamic of the workforce have challenged us as communicators like never before. At NationwideBuilding Society, with our operational communications, we’re having a complete look at how we do things and howwe deepen that engagement with our audience. I’m sure all of us would agree, great communication is an essentialemployee engagement tool, that when done at its best, drives understanding, belief, and action, which thengenerates the desired outcomes. At the conference I’ll be sharing with you our journey which I hope you will findinteresting and insightful.

My passion and belief in Nationwide has meant I have worked there for over 20+ years. Predominantly my experience hasbeen centred around supporting the frontline channels and I’ve had a variety of roles giving me a wide breadth of experiencefrom strategy to employee engagement. I am currently Channel Enablement Lead Manager, where my primaryresponsibility is to develop the strategy and lead the operational communications function that supports our frontlinecolleagues across the UK (circa 8,000 people). Supported by a great team, it is an interesting and challenging role. We arecontinually looking to ensure our communication methodology compliments the agile working environment of our peopleand is an enabler to them delivering an excellent member (i.e. customer) experience

Coffee & Networking Break

INTERNAL COMMUNICATIONS, COLLEAGUES AND CUSTOMERS

Sense Case Study: Engaging The Workforce in The Not For Profit SectorAlison Bennett, Director of HR, Sense

Engagement is at the heart of every organisation’s agenda. An organisation’s people have such a critical role to playits success or otherwise. In Sense we face some particular recruitment and engagement challenges. Some of themare no different to any other voluntary sector organisation or indeed any business. But at Sense we are doing ourbest to engage our workforce and maximise the contribution they make to our success. Our turnover is slightlyahead of our peers and the benchmark for the sector so we must be doing something right. But we by no meanshave it nailed down yet. In this session we will share what we have tried and what’s on our agenda in future. We’llalso be looking to hear from you about what you’ve tried; what’s working and not working for you. We’d bedelighted if you would join us in this explorative session.

Alison is passionate about people and the part they can play in Sense, a national charity that supports people who aredeaf/blind, have sensory impairments or complex needs, to enjoy more independent lives

10:00-10:25

10:55-11:20

10:25-10:55

CONFERENCEPROGRAMME

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HALL 1HALL 1

Joining The Dots – Using Innovative Insight to Drive Improved CommunicationGhassan Karian, Founder and Managing Director, Karian and Box

Data collected through employee research can help identify the factors an organisation needs to address, but toooften businesses fail to use this intelligence to its full advantage. New and innovative techniques are now beingused to help businesses join the dots and obtain richer insights, enabling leaders to surgically focus on the factorswhich will secure improvement employee engagement and performance.

Ghassan Karian is the Founder and Managing Director of Karian and Box and spends the majority of his time working withthe senior leaders across a range of organisations, helping them to better understand the power of their people. He spent 12years in-house, with roles including Director of Internal Communication for British Gas, ICI plc and Rolls-Royce plc. Hebegan his career in PR, for the Labour Party and as Head of Media Relations for Saatchi and Saatchi PR agency, RowlandCommunication. He founded Karian and Box in 2006.

The 7 Deadly Sins of Internal CommunicationsEoin Cotter, Internal Communication & Employee Engagement Advisor, Poppulo

In ‘The 7 Deadly IC Sins’, Eoin will explore some of the most common misconceptions and challenges faced byInternal Communications. Based on research conducted by Poppulo, the presentation will focus on the uniqueopportunity for the IC function to leverage current mega-trends (i.e. the rise of the Millennial & digital employeeexperience) in order to re enforce the role and value of effective employee communications.

As a Communication and Employee Engagement Advisor, Eoin works closely with a range of internal communicators tounderstand their challenges. He is passionate about helping other communicators to leverage measurement and data toincrease the effectiveness of their employee communications efforts. Outside of work, Eoin can be found playing andcoaching Gaelic football, and working alongside his wife in their hugely successful start up cafe, Good for the Soul.

HOW TECHNOLOGY IS CHANGING INTERNAL COMMUNICATIONS

Montepio Bank Case Study: The Formula for Technology AdoptionPatricia Mestre, Head of Internal Comms and Change Management, Montepio Bank

We all know how hard it is to change our habits. Imagine changing the way you work for 20 years in just a couple ofweeks. As organisations are thriving to keep up with providing a Digital Transformation experience for theircustomers, they also need to make it happen for themselves. Patricia Mestre shares her experience after helpingmake digital change happen for 3000+ employees… of a bank. Using real case studies from one of the top 5 banks inPortugal, Patricia will share what has fueled success of Montepio’s internal innovation roadmap and adoptionamong different profiles and employees spread across the country. Find out how employees can embrace new waysof work, using technology (and loving it), in 5 simple steps.

Internal and external Communications, Marketing and sales experienced professional in both national and multinationalenvironment – and for different targets: from small and medium size to large enterprise companies. Passionate aboutadding value to the organisation: weather is the sales funnel, or internal affairs, engaging co-workers and other companygroups towards the same ultimate goal. I have a combined experience in fulfilling MarCom roles, with accountmanagement/business development roles that helped successfully connect sales needs to marketing instruments towardssales goals. I have gathered experience in brand awareness and demand generation, marketing operations andcommunications goals for EMEA, APAC and Brazil territories. My previous and current roles include managing a team withstrategic thinking to deliver go-to-market programmes that affect the sales pipeline and revenue growth, using instrumentssuch as PR, events, email marketing, telemarketing, content creation and advertising. Currently creating best practices in a3500+ employee’s bank, supporting successful delivery of key organisational change programmes through changemanagement support, communications strategy and other activities.

11:20-11:45

11:45-12:10

12:10-12:35

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HALL 1Building Your Community – Inspiring a Disparate Workforce toKeep in TouchDan Coles, Global Head of Internal Communications, Travelex

For colleagues in disparate, widely spread workforces, coming into work can be a solitary experience which, leftuntreated, leads to disengagement and the real risk of impact on commercial performance. Dan shares howTravelex approach the challenge of reaching their mix of corporate, remote and independent colleagues acrosstheir business – taking us through a whistle-stop tour of their engagement turnaround story. From the tools andmethods, to the successes and learnings in their work to bring together their global community, Dan’s session willcover the role technology has played, and touch on a few of today’s new risks and challenges that threaten some ofour most habitual behaviours – as communicators, and as audiences.

Dan is the Global Head of Internal Communications for leading international financial services provider, Travelex. His roleis to help join the dots and deliver a cohesive, purpose-driving narrative within the business – to engage them in their rolesregardless of level to contribute to the business’s work to being fit for future.

Having Commercial front-line experience from his early career, Dan’s carried his first-hand experience of being ‘in theaudience’ with him through his last eight years in Internal Communications – exploring the fun side of bringing the rightmessages for the right people to life, through various operational and strategic roles in the Financial Services andNutritional industries.

Dan leads a team that helps colleagues find their voice through their award-winning channels suite, with a passion andexcitement for the growing role technology plays in driving smoother, more engaging communication and insight.

The Future Of Work Is Now. Your Employees Are Ready – Are YourCommunications Tools?Robert Porter, Head of Customer Success in EMEA, Workplace by Facebook

Organisations looking to succeed in the future of work face new challenges brought on by global teams, millennialworkers and mind boggling technology – and their ability to address these challenges will be the differencebetween success and failure. We explore key trends driving a shift to the new world of work and how technology,like Workplace can equip organisations for this new reality and importantly, drive meaningful change andengagement in their organisations.

As Head of Customer Success in EMEA, Robert Porter leads the Strategic Partner Management team in charge of drivingbusiness value for large enterprises using Workplace by Facebook. Robert’s team is in charge of driving growth and adoptionfor customers using Workplace by delivering ROI on their implementations through strategy, change and projectmanagement. As an early member of the Workplace team globally, Robert has worked with Workplace’s largest and moststrategic accounts (RBS, A1 Telekom Austria, DFS, Deliveroo, Landmark Group, Securitas among others). Prior toWorkplace, Robert worked at LinkedIn as a Relationship Manager helping global enterprises in their Talent Transformationjourney. Before that, he worked in various consultancy firms in Business Development and Lead Analyst roles. Robertgraduated from the University of Birmingham and lives in London.

Lunch And Networking

HALL

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13:25-14:25

13:00-13:25

12:35-13:00

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HALL 1

COMMUNICATING TO A CHANGING/GLOBAL WORKFORCE

Tate & Lyle PLC Case Study: Building Engagement Through ‘Brand Love’ –Helping Every Employee Connect to The Brand and Help to Bring it to LifeAlissa Clarke, Senior Manager, Brand and Communications, Tate & Lyle PLC

Building a brand starts with your people. Moreover, building pride in your people starts with your brand. At Tate &Lyle, we recognise the two cannot exist without each other – our people are our brand and only they can bring it tolife – and to ‘live and breathe’ our brand our people need to truly feel part of it and understand it. This starts withknowing the value of a brand, what your brand stands for, and what experience it creates each time someoneinteracts with it. I will share some insights from our brand engagement journey, how we worked to build our brandfrom the inside out, and still work today to build engagement through ‘brand love’. I will share what I see as the keyelements for success in brand engagement, from true senior leadership buy-in, to building and empowering a teamof almost 50 brand ambassadors who help us connect with 4,500 people across 60 locations and 27 countries.

For more than 10 years I have been helping to bring brands to life using my varied experience across brand management,internal communications, change management, PR, media, digital and stakeholder engagement. My broad experiencemeans I can take the best practices from all communications disciplines to build great experiences that drive engagement inmy current role.

I am the Senior Brand and Communications Manager at Tate & Lyle PLC, a global provider of solutions and ingredients forfood, beverage and industrial markets, and for the past 6 years, I have been responsible for the corporate brand, globalinternal communications programme and external corporate digital communications. I am in an opportunistic position asowner of the brand and internal communications to bring the two together to really drive brand love and engagement withcolleagues.

My aim is to help every colleague love the company they are part of building and to help them become a true brandambassador. I work in a small communications team of just nine people who manage the global PR, media, brand, internalcommunications and digital communications for our global business, and our internal challenge is finding new andinteresting ways to connect 4500 people across 60 locations and 27 countries around a single idea – that together wemake food extraordinary!

ING Case Study: Communicating to a Changing WorkforceMartha Mckenzie-Minifie, Head of Corporate Communications, ING

Communicators are facing big industry challenges. Not only is today’s workforce evolving, but technology ischanging the way employees and customers prefer to get their information. Mobile communication has made iteasier for organisations to reach employees and helped to build brand advocates.

The financial industry has an added challenge of navigating strict regulatory requirements. Martha McKenzie-Minifie has worked in the financial industry for the last nine years and will give insight into how communication haschanged, communicating on mobile, and the evolution of brand advocates at ING.

Martha is head of corporate communications for the UK, Ireland and Middle East for global bank ING. She is passionateabout storytelling, strategy and social media and manages the team responsible for external and internal communications,and UK marketing such as marketing communications, events and sponsorships. Her experience in marketing andcommunications includes almost 10 years as a journalist on daily, weekly and Sunday newspapers and magazines beforejoining ING in 2009. Martha was previously a spokesperson on consumer economics and appeared on BBC News, SkyNews and CNBC during that time.

14:50-15:15

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HALL 1KP Snacks Case Study: Valuing Our People and Achieving Together:The KP Snacks Internal Comms JourneyKeren McCarron, Head of Corporate Affairs & Communications, KP Snacks & Alan Oram,Creative Director, Alive With Ideas

We will be sharing how KP Snacks and Alive With Ideas have worked together on the KP Snacks internal commsjourney. At KP Snacks we know our people are our greatest asset and so we have made sure they’re at the heart ofour comms and engagement process. We’ll talk through how we’ve transformed relatively low engagement levels,how we’ve built strong internal communications foundations, how we’re empowering others, building sustainablecomms capabilities across the organisation and creating comms that are fun, inspiring and full of KP personality.We’ll also share insight into the importance of how nurturing good relationships internally and externally can makegreat things happen.

Experienced comms practitioner Keren McCarron has worked in communications roles for 15 years. Her passion,enthusiasm and love for her work are always evident. Keren has managed across all areas of the comms mix, includingcorporate and brand PR, internal and change comms, employee engagement, media relations, crisis and reputationmanagement and stakeholder engagement. She’s also been known to fulfil the important role of chief snacks provider,fuelling folk at many a lively party or event thanks to her snacktastic position.

For over 20 years Alan has been creatively harnessing unique ideas and turning them into powerful campaigns,communicating stories inside and out, for organisations of all shapes and sizes. Thinking deeply, shocking occasionally,laughing frequently and delighting consistently.

Coffee & Networking Break

360 DEGREE COMMS IN A FRAGMENTING WORKPLACE

Barts Health NHS Trust Case Study:Started From The Bottom, Now We’re Here Alenka Daniel, Internal Comms Manager & Megan Skinner, Deputy Director ofCommunications, Barts Health NHS Trust

Picture this – a damning inspection from our regulator, staff morale at an all-time low and a culture that was fuellingfeuds rather than building bridges. Barts Health was an unwanted and unloved organisation that needed reuniting.

We’ll be sharing how we managed to bring a workforce the size of small town back together through transformingour communications. By giving staff a voice, our broken #TeamBartsHealth now drives change, celebrates successand has regained pride.

Since I started my career in the NHS, I have been driven to make work fun. By pushing boundaries and bringing energy andcreativity to internal communications, I’ve helped people find their voice at work and empowered them to create aworkplace they love.

Working for two of the biggest hospital trusts in London and one of the largest charities in the UK, I have led award-winningteams to deliver integrated, inspired and impactful communications. I love a challenge, and bringing employees togetheracross large cultural and geographical areas to love their job is why I get out of bed in the morning. I am humbled to haveworked with talented and compassionate doctors, nurses and social workers and if I can help them deliver better care to thepeople who need it most, I know I have succeeded.

16:10-16:35

HALL 1

15:40-16:10

15:15-15:40

The Challenge of Internal Communication For Multi-Location BusinessesTomás Maunier, Sales and Marketing Director, City District Ltd

Tomas will be speaking about challenges of internal communications in conventional businesses and steps to betaken to overcome those. He will be talking about how they implemented an internal communications platformusing Zoho Connect and giving us some insights about its advantages.

• Brazilian born, Argentine descent, born in 1979.• Lawyer by degree, turned into marketing buy trade, ended up as restaurateur by choice.• Worked in the legal industry between 1997 and 2005 before moving to the marketing industry in 2005 in Buenos Aires, Argentina.• Moved to Leeds, UK, in 2007 and worked in marketing and account management for companies like Williams Lea Ltd until 2010.• In 2010 established Fazenda restaurant in Leeds with Robert Melman and subsequently Bossa and Picanha and Tast Catala.• Today City District Ltd is business of over 400 employees, with 7 different locations. Tomas is responsible for the overall running of the company in charge of the Accounts, HR, Marketing and Operations teams. Reporting to Robert Melman and the board of City District Ltd.• Winner of 42 under 42 awards for Insider Yorkshire 2016.• NRB Top 50 operator 3 years running.

11FS Case Study: How Can Fast Growing Companies Fix InternalCommunication Before it Breaks?Sophie Theen, Head of HR and Talent, 11FS

As a company goes through fast scaling, a broken internal communication is often the reason things suddenly gottoo big, people didn’t know what was going on, and ultimately, your products suffered. Take a look at the techindustry, it is littered with countless examples of communication breakdowns that stunted promising starts. Oftencompany leaders and HR completes a post-survey focus groups that was unanimous: please improve internalcommunications.

Today, we look at recognising your company’s main stakeholders, and what their responsibilities are beforeincluding them in every IC strategy plan as they are the most crucial, but easiest to fit around any type oforganisation. The plan is expected to be designed to help your company become better as it continues to scale.HR and Internal Communications are not so different as every leader is responsible for IC, HR streamlines it toachieve transparency.

I am a HR Leader who enjoys setting HR & Talent practices up from scratch be it for a project or a startup. My passion lies inhelping companies understand the importance of People, Culture and Talent as a key in success at the same timechampioning in Diversity & Inclusion.

Chair’s Closing RemarksJennifer Sproul, Chief Executive, Institute of Internal Communications

Drinks & Networking Party

17:00-17:25

17:25-17:30

17:30

16:35-17:00

CONFERENCEPROGRAMME

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HALL 1HA

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SPONSORS

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GOLD

Dynamic Signal, the Employee Communication and EngagementPlatform, connects organizations with their most valued asset –their employees. Hundreds of enterprise organizations, includingmore than 20 percent of the Fortune 100, trust Dynamic Signal tomodernize, streamline, and measure their communication andengagement with one platform to reach all employees, whereverthey work. The Dynamic Signal ECE Platform integrates withintranets like SharePoint, human resource systems includingWorkday, and centralized directories such as Active Directory.Dynamic Signal aligns organizations and increases productivity bydelivering timely, relevant information to millions of employeesaround the world.

Contact: Ariane GaetaniT: 0777 0357105E: [email protected]: www.dynamicsignal.com

Interact is a global enterprise software company that servesintranet software to over one million users across more than 800organisations. Our mission is to inform and connect everyorganisation’s greatest asset: its people. We specialise in solvinginternal communication and employee engagement challenges bycombining our sophisticated intranet software with outstandingprofessional services, focusing on developing long-term strategicpartnerships with our customers.

Contact: Emma Bramwell, Marketing ManagerT: 0161 927 3222E: [email protected]: www.dynamicsignal.com

We believe in one fundamental truth. That people powerperformance. That’s why we provide businesses with the criticalinsights into their people, the strategy to engage and empowertheir people and the action to enhance their people’s performance.We are a full-service agency providing the employee insight toinform the right engagement strategy and action. Working aspartners, we help shape the right solutions which align to a client’sbusiness strategy and priorities.

Contact: Ian BarrowT: 01904 238215 / 07957 829823E: [email protected]: www.karianandbox.com

Like all the best Silicon Valley success stories, Oak Intranet(formerly known as Orchid) started from humble beginnings, with asimple idea, in a small garage in a quiet residential street. In themiddle of Newcastle.

Ok, we know that’s not quite Silicon Valley, but you get the picture.

Our company started in 1993 with a DOS-based (ask your parents)document management system. Two years later, we became thefirst out-of-the-box intranet provider in the UK with Orchidnet. Weevolved our intranet solution over the next fifteen years andpowered some of the world’s leading organisations’ intranetsacross over fifty industry sectors. Working with our incrediblecustomers, we listened a lot and that formed the core principles ofOak’s development and philosophy.

Contact: Nick DaggettT: 07989 563 472E: [email protected]: www.oak.com

SPONSORS

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Poppulo is an internal communications platform built specificallyfor employee communications and bespoke consultancy solutions.Our core purpose is to help companies ensure their employeesreach their top potential by releasing the power of their people. Weare the only company in the world that develops software solutionsdedicated to internal communications; to enable easymeasurement and analytics of the impact of communicationsacross multiple digital channels – email, intranet, video andenterprise social networks, through branded templates, relevantand targeted content, social features and embedded media.

Contact: Janis CroninT: +353 (0) 21 242 7277E: [email protected]: www.poppulo.com

Workplace by Facebook is a collaboration platform designed toconnect entire organisations. It offers familiar tools like groups,messaging and video calling. Workplace helps anyone develop teamprojects, run meetings, share news and even collaborate securelywith other companies.

Our desktop and mobile apps give people from all kinds ofbusinesses a place to share their voice. Our free Standard plangives teams a suite of collaboration features. The Premium planoffers the additional admin and integration features needed in alarger company.

Through Workplace, we want to help teams of any size to movefaster and achieve more together.

Contact: Cyrus AkramiT: ??????????E: [email protected]: www.facebook.com/workplace

Tusker provide Car Benefit Schemes to employees of public andprivate sector businesses throughout the UK. Utilising salarysacrifice, employees exchange part of their salary for a brand newcar. This enables many more people to afford a new car, than wouldhave been able to otherwise. The scheme comes complete withinsurance, road tax, breakdown assistance, servicing and tyres,offering a truly hassle-free solution to drivers. With a 97%customer satisfaction rating, Tusker continue to demonstrate theircommitment to meeting customer requirements, while also beingrecognised as one of the top 150 companies to work for in the UKby The Sunday Times.

Contact: Alison ArgallT: 0333 400 8451E: [email protected]: www.tuskerdirect.com

Software is our craft and our passion. At Zoho, we create beautifulsoftware to solve business problems. We believe that software isthe ultimate product of the mind and the hands, so our productsare forged by craftsmen, rather than churned out by machines.

But as much as we love building beautiful software, we think ourpeople and company culture are our most important assets. Ourengineers spend years mastering their craft, bringing togetherdecades of engineering expertise to produce a real work of art.When you choose Zoho, you get more than just a single product ora tightly integrated suite. You get our commitment to continuousrefinement and to improving your experience. And you get ourrelentless devotion to your satisfaction.

Contact:T: ??????????E: ?????????W: www.zoho.com

GOLD

SPONSORS

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Greenlight is a digital innovation agency that is challenging thestatus quo in pursuit of increased work efficiency and improveduser experience. We use technology for the benefit of people andcompanies. For more information visit green-light.com

Quest is a tool created to allow you to stay on top of your precioushuman capital and to make your internal marketplace finally workfor you. Discover the true potential of your people and find thehidden talent. For more information visit quest.gl

Vibe is a tool that solves your communication needs: simplicity,beauty, and clarity have rarely been synonymous with internalcomms – until now. Engage with your audience using bite-sizedinformation, notify the right crowd, and see actual engagement. Formore information visit vibe.gl

Contact: Michal TerechT: +42 060 7040552E: [email protected]: www.green-light.com

Sociabble helps companies turn their employees into a well-informed, engaged, and influential workforce.Sociabble’s unique employee communications and advocacyplatform makes communications and sharing easy, quick, and engaging.

Launched in 2014 by a team of experienced entrepreneurs indigital asset management technology, social media and contentmarketing, Sociabble is currently used in over 80 countries.

Our technology platform is supported and developed by technicalteams with over 20 years of experience in software applicationdevelopment.Headquartered in Paris France, Sociabble has operations in NewYork City, London, Lyon, and Mumbai.

Contact: Jon CooperT: 07490471276 E: [email protected]: www.sociabble.com

BRONZE

SnapComms is a market-leading provider of digital communicationtools used by over 1.5 million employees worldwide. Dynamic andhighly visual, our tools bypass email to truly get employeeattention, wherever they are, whatever device they’re on. Whetheryou’re seeking to build employee awareness or effect behaviouralchange, SnapComms helps internal communications professionalslike you to get your message across.

Fresh, engaging formats include:

• Alerts for urgent or important HR or IT communications• Scrolling messages (tickers) including links to further

information• Digital newsletters for curating content into high quality,

beautifully branded formats• Interactive digital signage delivered to screensavers• Quiz and Survey tools for employee gamification and feedback• Panic Button notifications for emergencies

Employee engagement has evolved – email is now an overused andincreasingly ineffective channel. Our vibrant, unmissable toolsbypass email to cut through the clutter and get employee attentionwhen you need it. SnapComms is the award-winning solution toyour internal communication challenges – trusted by businesses in75 countries worldwide.

Contact: Kristofer Whittle, Business Development ManagerT: 07752 195699E: [email protected]: www.snapcomms.com

Brand engagement is all about a positive and seamless customerexperience with your brand at every touchpoint.

Our inside out approach starts on the inside with inspiring andmotivating employee internal communications that turn yourpeople into brand ambassadors.

Once we’re under the skin of your brand, we then plan, design andproduce brilliant creative marketing campaigns that really get yourcustomers talking, fully supported and embraced by your people.

It’s a win win situation – customers have a consistent, fantasticbrand experience delivered by informed and motivated employees.

Contact:T: Bristol +44 (0)117 962 1534 London +44 (0)20 3828 7600E: [email protected]: www.synergycreative.co.uk

EMPLOYEEENGAGEMENTSUMMIT 2019FRIDAY 10 MAY, 2019VICTORIA PARK PLAZA, LONDON

2018 SPONSORS AND EXHIBITORS

The Summit is the premier event of its kind in Europe and is back and bigger thanever for 2019, being held on 10th May in Central London.

With research showing that organisations are facing a radically shifting context forthe workforce, the workplace, and the world of work, the employee engagementteam are faced with a number of converging issues that are driving the need to‘rewrite the rules’ of engagement. For this reason, we’ve collated the best of the bestwithin the industry to share their stories with you as to how they’ve successfully ledtheir organisation through disruptive times.

EUROPE'SBIGGEST EMPLOYEEENGAGEMENT EVENT

2018 SPONSORS AND EXHIBITORS

EmployeeEngagementSummit.com@EngageEmployee #EngageSummits

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