the future of performance support
TRANSCRIPT
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THE FUTURE OF PERFORMANCE SUPPORTIN-APPLICATION GUIDANCE & BEYOND
Brendan Scullion – UK Sales DirectorBen Galloni – UK Pre Sales Manager
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Agenda
What is EPSS and why would you Implement One
10 biggest EPSS pitfalls
Demonstrate Vimago EPSS from Assima
EPSS and Beyond - Automated Business Improvement
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What is an EPSS system?
a computer based system whichis designed to support the end-users in
their use of Information SystemsDay 1 performance
Help at the point of NeedIn application help/guidance as a
service
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Why implement an ePSS?
Reduce or cancel training costs whilst creating a high level of end-
user efficiency
Creating Experts from Novices
Achieve User Adoption
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• Pushing the wrong content
learning vs performance support
• Not providing answers to problems
bad context, bad content, too vague
• Slow to deploy
no automated indexation, requires constant adaptation
10 biggest ePSS pitfalls (content and infrastructure – 1/3)
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10 biggest EPSS pitfalls (content and infrastructure – 2/3)
• Requires technology experts
to define contexts, to create/publish content
• Not knowing who is logged in
no user specificities, no social abilities, etc…
• Content accessed via ePSS not traceable
lack of a backend solution
• Duplication of content
maintainability and tracking consolidation issues
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10 biggest ePSS pitfalls (content and infrastructure – 3/3)
• Isolated ePSS repository
muddies global usage information collected
• Are you Pushing Information
How do you deliver change,
• No performance monitoring ability
how do you measure the success?
Not all solutions are created equal – Beware the pitfalls some ePSS cannot bypass
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The Assima View
The Assima View
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Questions
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