the house that service built
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Abt Electronics“The House That Service Built”
About Me
• Eldest Of The Brothers• All Share President Title• Biology Degree• Medical School
1970 – David AbtHoliday Season
2012 – Mike Abt4th of July
The Abt Family
David & Jewel Abt Mike, Billy, Bob, Ricky & Jon Abt
Locations
19362835 N. Milwaukee, Chicago
20021200 N. Milwaukee, Glenview
19909000 N. Waukegan, Morton Grove
19717315 W. Dempster, Niles
19552858 N. Milwaukee, Chicago
What Makes Abt Unique
• Family Owned• Single Store• Motto• Employees• Supplier Relationships• Store Attractions• Green Initiatives• Give Back To
Community
What Makes Abt Unique:Family Owned
What Makes Abt Unique:Single Store – One Stop Destination
What Makes Abt Unique:Motto
What Makes Abt Unique:Employees
• Our “Extended” Family• Over 1,100 Employees• From IL, WI, MI and IN• 21 Languages
What Makes Abt Unique:Supplier Relationships
What Makes Abt Unique:Store Attractions
What Makes Abt Unique:Green Initiatives
Cardboard Crusher Recycling Center Natural Gas Generator
Natural Gas Truck Large Warehouse Fans Solar Panels & Windmills
GO TO 2040 Video
What Makes Abt Unique:Give Back To Community
Growth
• 12% Per Year Until 2007• Growing Steadily Since• Less Than 1% Of
Revenue Spent On Advertising
• Word Of Mouth
Best Practices:Companies We Admire
Best Practices:Be Different
Best Practices:Be Fair
Best Practices:The Walk
Best Practices:Bonus Everything
• Incentivize People, But Not Too Much
• Secret Shoppers• Driver Letters• Monitor Calls
Best Practices:Do It Yourself
Best Practices:Technology
• GPS Truck Locator• Paperless Delivery
System• In House IT Department
Corporate Culture
• One Leader & Everyone Has An Opinion
• Open Office Policy
Lessons Learned
Success Learned:The Internet
1997 2012
Success Learned:Be Green
We Recycle 94% Of Our Trash!
Success Learned:Expand Categories
Advice
• Adapt To Change• Be Your Own Boss• Squeaky Wheel Gets
The Oil• The Answer Is Yes
• Join A Group• Fear Failure• Be Different• Have Fun
