The Importance of Verbal & Non Verbal Communication

Ns. Amalia Senja.,M.Kep

History

• Scientific research on nonverbal communication and behavior began with the 1872 publication of Charles Darwin's The Expression of the Emotions in Man and Animals.

Definition

• Verbal communication : Communication involving words, spoken, written or signed

• Non verbal communication : body language, facial expressions and intonations

• Have you ever been in the situation when you really didn't believe what someone was

saying? Did you have a sense that something didn't ring true or a gut feeling that all was

not right? Perhaps they were saying "Yes" yet their heads were shaking "No"?

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• The difference between the words people speak and our understanding of what they are saying comes from non-verbal communication, otherwise known as "body language." By developing your awareness of the signs and signals of body language, you can more easily understand other people, and more effectively communicate with them.

Non Verbal

Non Verbal Communication 1. Facial Expressions2. Gestures3. Paralinguistics4. Body Language and Posture5. Proxemics6. Eye Gaze7. Haptics8. Appearance9. Artifacts

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• While nonverbal communication and behavior can vary dramatically between cultures, the facial expressions for happiness, sadness, anger, and fear are similar throughout the world.

• Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are arbitrary and related to culture.

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• Paralinguistics refers to vocal communication that is separate from actual language. This includes factors such as tone of voice, loudness, inflection and pitch. Consider the powerful effect that tone of voice can have on the meaning of a sentence. When said in a strong tone of voice, listeners might interpret approval and enthusiasm.

• Focused on the over-interpretation of defensive postures, arm-crossing, and leg-crossing, especially after publishing Julius Fast's book Body Language.

• We need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, cultural expectations, situational factors, personality characteristics, and level of familiarity. For example, the amount of personal space needed when having a casual conversation with another person usually varies between 18 inches to four feet.

• The eyes play an important role such things as looking, staring and blinking are important nonverbal behaviors

• Touch can be used to communicate affection, familiarity, sympathy, and other emotions. Men, on the other hand, are more likely to use touch to assert power or control over others.

Next .. • Appearance can also alter physiological

reactions, judgments, and interpretations. • Artifacts -> Uniforms, for example, can be used

to transmit a tremendous amount of information about a person. A soldier will don fatigues, a police offers will wear a uniform, and a doctor will wear a white lab coat. At a mere glance, these outfits tell people what a person does for a living.

• Posture – standing tall with shoulders back.• Eye contact – solid with a "smiling" face.• Gestures with hands and arms – purposeful and deliberate.

• Speech – slow and clear.• Tone of voice – moderate to low.

LyingSome of the typical signs and signals that a person is lying include:• Eyes  maintain  little  or  no  eye  contact,  or  there 

may  be  rapid  eye  movements,  with  pupils constricted.

• Hand or  fingers  are  in  front  of his  or  her mouth when speaking.

• His  or  her  body  is  physically  turned  away  from you,  or  there  are  unusual/un-natural  body gestures.

• His or her breathing rate increases.• Complexion changes such as  in color;  red  in  face 

or neck area.• Perspiration increases.• Voice  changes  such  as  change  in  pitch, 

stammering, throat clearing.

Interviews and Negotiations, and Reflection

• Eyes look away and return to engage contact only when answering.

• Finger stroking on chin.• Hand to cheek.• Head tilted with eyes looking up.

Finally …

• What a person actually says along with his or her expressions, appearance, and tone of voice might 

tell you a great deal about what that person is really trying to say.

• THANK YOU