The Inevitable Revolution

4IR Definition

Impacts On Business

Business Benefits

Powering TNB’s Digital Journey 4IR & You

Key Takeaways

4IR | The Definition

ExO |

Leverage On Digital Business Opportunities

Industry 3.0 vs Industry 4.0 |

“The Generation Gap”

Technology Changed Our Lives

The way we shop…

The way we socialize… no matter who we are

The way we

verify ourselves…

The way we discuss…

…meetings…

…and think.

4IR | “The Screenagers”

Advancement Of Technology

New Economies (Social Network & Peer-To-Peer Economy)

Digital Literacy

Security Capital Employment Privacy

Optimization Of

Resources Customization Pushing Research

(Partnership

Between Producers

& Consumers)

(Development of

New skills &

Technologies)

4IR | Are We Ready?

Customer Expectations Innovation & Collaboration Change Of Business

Strategy & Business

Model

• For me • When I want • Where I want it • At lowest price

4IR| The Business Benefits

Digitalization World 4IR

Digital

Enterprise

Digital

Product

Digital

Customer

(UI/UX)

Increase

Cost

Efficiency

Drive

Revenue

Growth

Enhance

Customer

Experience

Empower

Workforce

Increase

Asset

Utilization

The Future:

Digital Utility

Generation Transmission Distribution Retail Corporate

Eg:

o Data-driven

supply/demand

matching, enabling

distributed energy

resources (DER)

o Optimizing grid planning

o Fault and status detection

using sensor and high-

frequency data

o Predictive asset

maintenance based asset

condition and criticality

o Field-force enablement and

optimization

o Optimizing emergency

response to outages

o Improving customer

interactions through

insight, customer journey,

segmentation and

personalized

communications

o People-analytics: Data-

driven decision making on

hiring, training,

performance management

and retention

o Healthcare & safety

analytics

Value Chain of Electric Utility

Eg: Eg: Eg: Eg:

Technologies

Block chain Augmented / Virtual /

Mixed Reality

Robotics /

Automation Cognitive (AI/

Machine Learning)

Cyber Security Mobility Internet of Things Advanced

Analytics

Cloud

Computing

Application

Programming

Interface (API)

Reimagining TNB | By Powering TNB’s Digital Journey

Use Case:

4IR | Adoption of Digital

Technologies in TNB

Drone Technology

(Unmanned Aerial

Services) Mobility

Robotic Process

Automation (RPA)

Unified

Communication

Internet Of Things

(IOT)

Augmented Reality Blockchain Clouds Advanced Analytics Optical Character

Recognition (OCR)

• Fault monitoring, rentice/tower inspection & maintenance of 33kV

lines

• MFFA implementation to improve SAIDI by utilizing mobile devices &

GPS

• RPA implementation in Procurement, Customer Service and

Finance to free up FTEs from high

volume of manual activities that are

repetitive and time-consuming

• Immersive communication deployment across TNB. TNB staff

will experience seamless video

conference, telephony, instant

messages & collaboration (Webex

Teams).

• The implementation of Advanced Meter Infrastructure (AMI),

Distribution Automation (DA),

Remote Meter Reading (RMR) &

others

• On-site learning experience for TNB field workers

• TNB Renewable Energy Certificate program (REC)

• P2P energy trading platform

• TNB myCloud as an official cloud storage & sharing for any TNB

private documents/ files

• People-Matters Better Brighter

• Network capacity planning • Non-Technical Losses (NTL)

• Increase staff productivity by reducing time taken for meter

reader

Manage the NOW Connect With the World Create Our Own Growth

Focus on what matters Innovative & Creative Transformative