the intersection between team collaboration and transformation · the intersection between team...
TRANSCRIPT
The Intersection BetweenTeam Collaboration and Transformation
Bill Haskins
Sr. Analyst & Partner
May 16 2019
©Wainhouse Research (WR)
© 2019 Wainhouse Research. All rights reserved. 2
Agenda:
Discussion segmented into 4 primary
topics relevant to the shifting UC
market:
1. Team Collaboration – Terms defined, confusion unconfused
2. Barriers to Adoption – Mo’ features, mo’ problems
3. User Adoption Best Practices – As seen on TV (if you’re
watching the IT channel)
4. Use Cases Galore – Live reporting from the field
© 2019 Wainhouse Research. All rights reserved.
It is not the
strongest of the
species that
survives, nor the
most intelligent. It is
the one most
adaptable to
change.
- Charles Darwin
© 2019 Wainhouse Research. All rights reserved.
What are we talking about?
4
TEAM COLLABORATION
© 2019 Wainhouse Research. All rights reserved.
What are we talking about?
5
TEAM COLLABORATION
© 2019 Wainhouse Research. All rights reserved.
What are we talking about?
6
TEAM COLLABORATION
© 2019 Wainhouse Research. All rights reserved.
What are we talking about?
7
TEAM COLLABORATION
© 2019 Wainhouse Research. All rights reserved.
What are we talking about?
8
TEAM COLLABORATION
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
Messaging
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
Messaging
Audio/Video
Meetings
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
Messaging
Audio/Video
Meetings
Team Management
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
Messaging
Audio/Video
Meetings
Team Management
Persistence
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
Messaging
Audio/Video
Meetings
Team Management
Persistence
Integrations
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
Messaging
Audio/Video
Meetings
Team Management
Persistence
Integrations
Cloud 2.0
TCUC
© 2019 Wainhouse Research. All rights reserved.
Team Collaboration – Defining Stuff
9
Apps
Directory
Presence
Messaging
Audio/Video
Meetings
Team Management
Persistence
Integrations
Cloud 2.0
Hub
TCUC
© 2019 Wainhouse Research. All rights reserved.© 2019 Wainhouse Research, Inc. All rights reserved. 21
© 2019 Wainhouse Research. All rights reserved. 22
Primary Barriers to TC Adoption
Enterprise Trust
ScopeMo’ mentum
Value Prop
Religion
© 2019 Wainhouse Research. All rights reserved.
Best Practices
Executive Alignment1
Business Vision2
Business Outcomes3
Partner Engagement4
Technology Roadmap6
Assessment7
Build It – Bottoms Up8
User Engagement5
© 2019 Wainhouse Research. All rights reserved. 24
Best Best Practices
Deploy a Standard
User CasesRelevant Training
Automation Firm Dates (Starts and
Stops)
© 2019 Wainhouse Research. All rights reserved. 25
Use Case 1 – Email: Support DL
IT Consulting – 3K users
500 Sales Engineers
Support Distribution List
200 Daily Emails
Scan inbox, review, respond, repeat – Time Suck
Created support team
+Technology Track sub-teams
Engineers monitor specific tech
tracks and @mentions
Email flow reduced from 200 a
day to 20. A month.
© 2019 Wainhouse Research. All rights reserved. 26
Use Case 2 – Transformed Meetings
Media Distribution, 8.5K Users
In-room meeting culture,
room sprinting common
Average mtg start time: 11amAverage mtg delay: 15 min
Team Collaboration as a
meeting platform
Focus on personal meetings –
Ad-hoc & scheduled
Average mtg start time: 9am
No delays
Conferencing minutes: -70%
Fragmented Platforms –
7 IM, 3 VC, 1 Events
© 2019 Wainhouse Research. All rights reserved. 27
Use Case 3 – Transformed Customer Engagement
Automotive, 130,000 Users
Pivot fatigue, slow delivery, security risk
Team Collaboration as a
workflow “bus”
Integrated everything – TC
platform central to internal,
partner, and customer comms
Improved time-to-deliver,
quote-to-cash, 67% VoIP
Bottom Line: $5B over 5 Yrs
Complex system islands –
mainframe, CRM, audio conferencing, email…
Ecosystem of internal and
external users deliver product
© 2019 Wainhouse Research. All rights reserved.
It is not the
strongest of the
species that
survives, nor the
most intelligent. It is
the one most
adaptable to
change.
- Charles Darwin
© 2019 Wainhouse Research. All rights reserved.
The quicker you let go
of old cheese, the
sooner you find new
cheese.
- Spencer Johnson
© 2019 Wainhouse Research. All rights reserved.
Dude, where’s my car?
- Ashton Kutcher
© 2019 Wainhouse Research. All rights reserved.
I like big ____ and I cannot lie…
- Sir Mixalot
© 2019 Wainhouse Research. All rights reserved.
I like big data and I cannot lie…
- Bill Haskins
Thank You!