THE MADAJIMOPublished for Mille Lacs Corporate Ventures Associates

Grand Casino Mille Lacs Edition

May 20, 2016

In This Issue...

Associate Interest 2

Events & Promotions 3

Associate News 4

Service Recognition 6

Learning & Development 7

Important Benefits Reminders

The first half of the WHIP program ends on May 31, 2016. All information must be turned into Human Resources by 4 pm.

You must have 300 points and four company choices completed to receive the $120 payout. You may call the HR Receptionist at your location with questions after you check the posted list. Your company choice information is located in the Communication Center.

There are several opportunities to complete your company choices before May 31. No late submissions will be accepted.

Helpful Tips - Did you know…• You can complete your 500 points on the Medica website at any time and then

you will have your online portion complete for the 2016 year.• You may stop in or call and make an appointment if you have questions

regarding the on-line portion of the WHIP Program.

Leadership S.E.R.V.E. Awards

We are excited to announce The S.E.R.V.E. Award!

This award was created to recognize leaders who, over the past year, have demonstrated and lead using The MLCV Way. They have lead with the leadership philosophy that a leader’s role is to serve and develop Associates by building relationships.

28 Leaders were nominated. Leaders were nominated by other leaders within the" organization for the S.E.R.V.E. Award. Nominated Leaders: Al Rosekrans, Ann Krueger, Bryan Engen, Carrie Dembouski, Daniel Wicklund, Dave Garvey, Dustin Goslin, James Miskowic, Nicole Peine, Sarah Barten, JoAnn Larson, Nancy Ferry, Jodi Hyatt, Julie Habeck, Angelina Jackson, Tony Sandford, Bridget Henningsen, Deb Borg, Ronda Weizenegger, Jennifer Peterson, Beth Gruber, Sara Bayliss, Loxie Thompson, Michael Engel, Kim Mortenson, Rob Johnson, LeRoy Day, and Dean Ganglehoff.

S.E.R.V.E. Award Winners were recognized and honored at the 2016 Leadership Conference. S.E.R.V.E. Winners are: • Al Rosekrans, Food & Beverage • Ann Krueger, Slots • Bryan Engen, Slots • Carrie Dembouski, Marketing• Daniel Wicklund, Table Games• Dave Garvey, Food & Beverage• Dustin Goslin, Hotel • James Miskowic, Food & Beverage • Nicole Peine, Human Resources • Sarah Barten, Marketing

Congratulations to our winners as well as our nominees.

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ASSOCIATE INTEREST

Welcome New AssociatesTyler Anderson Security OfficerJames Beck Eddy's Boat PilotBrittani Benjamin Bingo AttendantDesiree Benjamin Grand Rewards RepLorelei Benjamin Market CashierAmanda Brown Hotel Room AttendantAdrian Bugg Slot Service VerifierBernadine Dahlstrom Cage CashierJames Fanning Hotel Guest Service RepChristopher Hofstedt Eddy's Marina Dock UtilityJamie Johnson Bingo AttendantSamantha Johnson Buffet Line CookWesly Johnson Buffet Line CookChristine Larsen Coffee Shop AssociateKyle Loisel Security OfficerJoseph Nickaboine Hotel Room AttendantRochelle Olivarez Hotel Room AttendantJonathan Sam Table Games Dealer

Jeremy Schaefer Security Officer

Susan Smith Subway Sandwich Artist

Blaze Wakefield Security OfficerMichael Wall Security OfficerDebra Weyaus Hotel Guest Service Rep

Cassandra Wolf Hotel Room Attendant

A Friendly ReminderThe Plums' restaurant soda fountains are to only be utilized by paying Guests. We offer free soda in the Jukebox and that’s where Associates should go to get that product. The same goes for any beverage stations on the gaming floor as those are meant to service our Guests. Thank you.

The getFIT Initiative Health topics for the month of May: Asthma & Allergies

• Week of the 23rd Drawing winner announced.

Brat and Hot Dog Sale for MS Thursday, May 26 from 11 am - 2 pm

Employee Pavilion (Right outside the Associate Entrance.)

Brat or Hot Dog, Chips, and Soda $4 Come help us raise money for a great cause and enjoy the outdoors. Plus a bake sale. Bring your sweet tooth!

Optum Informational Fair: Making Happiness a Habit

Friday, May 27 11 am - 6 pm

JukeboxWhat is happiness? Some say it’s the ability to enjoy where and who you are right now, even as you strive for something better. We spend our lives pursuing goals; it’s easy to base our happiness on whether or not we reach those goals. We often say, “I’ll be happy when I get that promotion” or “I’ll be happy when I have more money.” The trick is to keep your eye on the destination, while not forgetting to enjoy the trip. This information fair offers ways to increase your happiness by:

• Journaling and blogging• Increasing your creativity• Putting more laughter in your life• Reframing negative thoughts• Tapping into mood lifters

MEDICA®WHIP

This Counts as (1) Company Choice.

5K at Eddy's ResortTuesday, May 24

10 am - Shuttle Services starting at 9:15 am from the Associate entrance2 pm - Shuttle Services starting at 1:15 pm from the Associate entrance There will be shuttles departing every 15 minutes and returning immediately after the 5K. We urge Associates to take shuttles due to a limited parking area.

MEDICA®This Counts as (1) Company Choice

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EVENTS & PROMOTIONS

Upcoming ConcertsDate & Time Performer Ticket Prices

Friday, June 3 - 7 pm 90's Revolution: Blind Melon, Vertical Horizon, & Tonic $35, $45

Saturday, July 2 - 3 pm A Tribute to Merle Haggard $40

Friday, July 22 - 7 pm Air Supply $40, $50

Showtimes for May 20 - 26

Captain America: Civil War – Rated PG 13● 146 mins Weekdays: 6:15 / 9:00Saturday – Sunday: 1:00 / 3:35 / 6:15 / 9:00

The Jungle Book– Rated PG ● 105 minutes Weekdays: 5:00 (3D) / 7:00 / 9:00Saturday – Sunday: 1:00 / 3:00 / 5:00 (3D) / 7:00 / 9:00

Angry Birds – Rated PG ● 112 minutesWeekdays: 5:05 (3D) / 7:05 / 9:05 Saturday – Sunday: 1:05 / 3:05 / 5:05 (3D) / 7:05 / 9:05

Neighbors 2– Rated R ● 92 minutes Weekdays: 5:15 / 7:15 / 9:15Saturday- Sunday: 1:15 / 3:15 / 5:15 / 7:15 / 9:15 Ticket Prices $8.50 Adults $6.50 Children under 12 (Under 2 Free)$6.50 Matinee (shows starting before 6:00 pm) $6.50 Senior Citizens (55 and over) $2.50 Surcharge for all 3D movie showings $5.00 Tuesdays

Movie Hotline: 320-532-3923www.GrandMakwaCinema.com

Upcoming PromotionsFri, May 20 Sat, May 21 Sun, May 22 Mon, May 23 Tues, May 24 Wed, May 25 Thurs, May 26

Oster Cutlery Set Giveaway

(40 points)

Bonus Cash/Grand Play

(kiosk)

25th Anniversary Drawing

Mystery Prize Player's Choice

Birthday Dice Roll

Hidden Treasures

(kiosk)

Senior Tuesdays

Bonus Grand Play

(kiosk)

Mystery Money(kiosk)

Founders Brewing Co. Pairing DinnerWednesday, May 25 at 6:30 pm

$40 per person5 Courses - 5 Beers - 1 Price

Join the Launch Bar & Grill as our Chef teams with Founders Brewing Company® (from Grand Rapids, Michigan) to host a five course beer pairing dinner. Space is limited. Make reservations by calling 800-657-4704.

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ASSOCIATE NEWS

Construction Update Start of the New Burger Bar

On Monday the Buffet was closed in order to construct a new entrance. This entrance is needed the construction wall went up around the outside of Woodlands. Demo has started in Woodlands. Weekly, something new will be happening, so look for updates every week, and please share with the Guests the exciting changes that will be coming their way!

Congratulations C.A.R.E. (Controlling Alcohol Risks Effectively) Graduates!

Pictured Left to Right: Dan Wise, Beverage; Merri Scheeler, GNG; Joe Larson, Beverage; Leesa Williams, Plums; Sam Johnson, Eddy’s; Ed Searle, Buffet; Marian Northway, Plums; Judy Havisto, GNG; Ken Jewett, Buffet; Jeanne Payer, L&D NGO’s; Kelly Bartels, GNG; and Cathy Bisch, L&D F&B.

Construction Update MLCV Parking Lot

The MLCV parking lot was closed down starting Wednesday evening to allow for a construction fence to be installed Thursday and Friday of this week. This construction fence will stay up for approximately two years.

PTO Policy ReminderPart-time associates start to accrue PTO when they have been here for two years.

Full time Associates start to accrue when they have been here 60 days.

This change became effective 2/8/16.

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ASSOCIATE NEWS

Mindful Eating PresentationsMonday, May 23

9 am, 11 am, and 1 pm ML Convention Center

First Light will be on property, Monday May 23, 2016.

MEDICA®This Counts as (1) Company Choice.

Overcoming Summertime Childcare ChallengesSummertime is especially problematic for parents who typically rely on school and after-school programs to keep their children safe while they’re at work. So, how do busy parents find summer childcare that is affordable, safe, and fun for their children?

Quality summer programs fill up fast, so start early! Look for options that fit your budget and enroll your child as soon as appliations are being accepted. The longer you wait, the more limited your choices. Some summer childcare options include:

• Tradtional Summer Camps: Look for camps that offer scholarships, as well as meet your child’s interests and needs.

• Daycare Centers: Most local daycare centers offer summer programs that cater to the needs of the five to 11 year old age group. These are generally less expensive summer camp programs.

• Family Home Providers: Look for a provider who has children the same age as your child. The provider should plan a variety of age appropriate activities including games, projects, crafts, and field trips.

• Sitters: Ask friends if they know any student, call local youth groups in your community or church, or check out the job boards of local schools. College students or local teens often offer their babysitting services for the summer as a way to earn extra money.

There are also many summer programs offered by community organizations. To find out more about these programs check your local newspaper to see if they list summer programs in your area, or call the organizations individually to ask to be sent their summer brochure. You might contact:

• School Districts: Contact your child’s school to see if your district offers a low-cost summer program.• Parks and Recreation Programs: Contact your local Parks and Recreation District for information on day camps which

typically include arts and crafts, games, sports, movies, and field trips to museums, parks and local sporting events. Scholarships are often available to those who live within the district’s service area and meet financial eligibility criteria.

• Local Church Programs: Quite often, church groups offer highly discounted summer camp options. You can send your child to camp for much less than daycare or a babysitter would cost.

How to Play:Fill the grid so that every row, column and 3×3 box contains the digits 1 through 9, without repeating. A answer key will be posted on Sharepoint.

Sudoku

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SERVICE RECOGNITION

GuestNet Shout - Outs Beverage Service: Bonnie was the server and she was so pleasant.

Central Reservations: They are very efficient and great to work with.

Grand Buffet: We went last week, wow! The staff hustled and were happy. Variety and food quality was excellent. The buffet was overall a first class experience.

Grand Rewards:The cheerfulness and positive attitude of the staff behind the counter was contagious. Even though I didn't win, I enjoyed myself and will make it a point to return to the station by the event center. I left literally laughing out loud!

Grand Rewards: The players club attendants were the friendliest, fastest and most helpful staff of all the interactions I had.

Hotel Front Desk: Gena was very efficient and friendly. Good service!

Hotel Front Desk: Kimberly checked us in for our stay, she was very polite kind and friendly, she treated me like a person and I feel she deserves to be acknowleged and praised.

Hotel Front Desk: Carissa was very pleasant and made us feel happy to be there.

Guests Celebrate Their 50th Wedding Anniversary at Our VIP 25th Anniversary Dinner

I just wanted to write and say, 'Thank you for including me in your 25th Anniversary Dinner celebration. The food was scrumptious and the wait staff was friendly, cheerful, and efficient. The decorations were beautiful! The band was great and brought back many memories. The gift is lovely.

My husband and I were celebrating our 50th wedding anniversary that weekend. As with all our special events in our lives, we treat each other to a Grand Casino overnight. That whole stay over and celebration made our anniversary extra special and I wanted to thank you all.

We had so much fun and enjoyed ourselves so much. We have been coming to Grand Casino since you opened and we always enjoy ourselves. We have taken so many relatives and friends to Grand Casino to show off the best casino in the state! Grand Casino is the very best! We have visited many casinos in our travels but none come even close to Grand Casino.

I want to thank you for all the wonderful gifts you give to us. We use everything and really appreciate them. It is like Christmas all year round.

I feel at home at Grand Casino. I always feel comfortable and safe.

I would like to praise Grand Casino for all the new features you have initiated. For example, the paper vouchers, the security check before entering the room corridors, the computerized wrist band attendants wear so that they come right away when needed. And you have the best food ever! Your rum cherry ice cream is to die for.

I would like to personally name and praise the following staff members for their service above and beyond. These staff members are courteous, friendly, caring, helpful, sincere, efficient, knowledgeable, and do the best job ever.

They are: • Pam at the Hotel Front Desk for Check Out• Sandy at the Hotel Front Desk for Check In• Judy who cleaned our room• Suzanne (Suzy), our waitress, at the Grand Northern Grill• Stephanie at the Grand Cup & Cone• Debra the Cashier Please give them commendations in their personnel file and let them know they were mentioned and praised for a really good job done. Great staff make us feel wanted and we enjoy our stay so much more. I like how friendly all the staff are and I like the way they sincerely wish us good luck. That means a lot.

Thank you for a wonderful time and we will be back many more times because Grand Casino is the best casino ever!!! Keep up the good work. You all are doing a fantastic job!

Sincerely, A Guest

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No Such Thing as FailureThere is no such thing as failure. Really! You see, most people have been programmed to be afraid of failure. But "failure," more than anything else, is an attitude. All of us can remember times when we didn't get the results we wanted. We flunked a test, or put together a business plan that didn't work, or got involved in a romance that turned sour. However, successful people don't think in terms of failure. They think in terms of results they can learn from. If they try something and it doesn't work out, they figure they have had a helpful learning experience, and they take new actions to get new results. Think about it. What is the one asset, the one benefit you have today that you didn't have in the past? Experience. It is the one thing you have today, that you didn't have yesterday. Whether you see the experience as positive or negative is all in how you look at it. Maybe you are afraid of failure, but how do you feel about learning? Fear of failure can stop you before you start. It can stop you from taking the risks you need to take in order to grow. If you redefine failure as learning, as important feedback, there is no longer anything to fear. There was an article in the Saturday edition of the Wall Street

Journal some time ago that suggested that by demanding students be "perfect" by getting top grades, and punishing wrong answers with failing grades, we are robbing students of valuable learning experiences. Most people will admit that they learn more from failures than they do from "challenge-free" success. They also remember more. As a familiar example, Edison tried thousands of different materials before he found the right filament for the electric light bulb. When asked why he didn't quit, he said, "Why should I? I now know 2,000 things that don't work!" If you look at your experiences the way Edison did, you are much more likely to achieve success.

LEARNING & DEVELOPMENT

Upcoming in

Learning & DevelopmentAll MLCV Associates Are Welcome

Excel (2 Part Series)

Tuesday, June 7 Tuesday, June 14

12 pm - 3 pm 12 pm - 3 pm

This class is an introduction to Excel 10. Participants will learn the basics on of the ribbon, quick access tool bar and mini tool bar. They will also learn to create basic formulas with a spreadsheet, how to set up the spreadsheet and adjust rows and columns, and how to add headers and footers. In session two, participants will learn more about working with spreadsheets including autofill, freezing worksheet column and row titles, hiding columns or rows, protecting a worksheet and how to create a chart from the spreadsheet.

Learning to Lead Wednesday, June 8 12 pm - 4 pm

Participants gain an understanding of the differences between leading and supervising. Participants also learn the four leadership concepts of being an effective leader.

Stellar Service Friday, June 10 12 pm - 4 pm

Participants develop effective listening strategies by identifying preferred listening approaches, recognizing and appreciating other listeners’ approaches and by understanding the focus, motivation, and behavioral indicators of the five different listening approaches. Each participant will leave with a personal development plan to improve their overall listening communication skills.

Click here, or contact your supervisor or Tina Bartheidel (extension 4808) to register!(Personal and Career Development Classes count as one WHIP choice)

L&D On-line ResourcesVisit us on Sharepoint!

For more articles from the Pacific Institute follow this link: http://www.thepacificinstitute.com/articles

For more information, or to submit articles for the newsletter, email The Madajimo, or utilize The Madajimo drop box near the Associate entrance by Tuesday of the week you would like the item included.

JUKEBOX MENU

Daily Specials for May 20 - 27 Friday, May 20Mushroom Pork Chop, Red Potatoes, Veggie, Roll Saturday, May 21 Popcorn Chicken Bowl with Dinner Roll

Sunday, May 22BBQ Brat, Mac and Cheese, Ice Cream Cone, Vertical Bar

Monday, May 23 Popcorn Shrimp, Fries, Coleslaw

Tuesday, May 24Cold Plate

Wednesday, May 25Chicken Strips, Mashed Potatoes, Veggie, Dinner Roll

Thursday, May 26 Italian Salad Get Fit $1.75

Friday, May 27Tator Tot Hot Dish, Grapes, Dinner Roll

Burger of the Week: Rodeo BurgerBreakfast Night: Tuesday, 4 pm - 9 pm

BirthdaysMay 20

Nancy Helmin

May 21Jacob Boyd Judy Havisto

May 22Donna HyattKelly Kragness Tami Pendegayosh

May 23Bailey Banek Debra Coons Trenton Galarneault Phillip Harrington Sr. Susan Heckart Garrett Sutton

May 24Crystal Beatty Anthony Cooper Jeanette Gerth Todd Nouis Douglas Renstrom

May 25Joseph Evenson Carolle Oldenburg Vanessa Scheeler Chad Sundberg

May 26Nathan Kobes Cindi Peterson

AnniversariesMay 20

Linda Dunkley Venessa Kemp

14 years 3 years

May 21Tina Bartheidel James Renz Dawn Leyk

23 years 15 years 9 years

May 22Roszell Horner Kristen Lindberg

16 years 10 years

May 23Dustin Held Paulette Wieling

15 years 11 years

May 24Tami Brooks Robert Hanson Kathaleen Kulp Chris Nylund

12 years 12 years 12 years 12 years

May 25

May 26Ronald Schreck Deborah Smude Chris Huffman Roxanne Rothmeyer

18 years 18 years 1 year 1 year

Ojibwe Word of the Week

wii jii wishin =

go with me

Sharing Our Solutions...

There is a Sharing our Solutions drop box with blank forms downstairs near the Associate entrance, and a link has also been added to the intranet (SharePoint). Please utilize this tool to bring your ideas forward.

Remember to put your name on the form if you’d like to be recognized for your contribution!