the magazine for customers of dec 2015 jardine schindler group vertical world · 2020-01-29 · we...

Dec 2015The magazine for customers of Jardine Schindler Group

Vertical WorldThe unsung heroes who move our cities

“The Internet of Things, sometimes referred to as the Internet of Objects, will change everything – including ourselves,” stated Dave Evans, Cisco’s chief futurist.

Such a bold statement offers plenty of food for thought.

As new technologies permeate our daily lives andtransform the way business is conducted, we might well be forgetful at times of all that is required in the background to keep our increasingly sophisticated environment running.

Bringing to the market the latest technological advances is of course, one critical component.

Resolute to embrace what has been dubbed Industry 4.0, Schindler has made great strides in developing systems and applications that make full use of the new tools available, creating value for our customers while making our technicians’ life easier.

But equally important is the people who make it all happen, and without whose constant efforts and dedication the most cutting-edge equipment or machinery would only work for so long.

In this issue, we honor Schindler’s unsung heroes. Rarely in the public eye, they have throughout the years helped build and run the most complex buildings in our cities. This issue gives insight into their daily jobs, their challenges and their achievements.

I hope you will enjoy this reading and wish you awonderful 2016.

Helping shape the future

About Jardine Schindler Group (JSG)Jardine Schindler Group (JSG) is a Joint Venture between Jardine Matheson in Hong Kong and Schindler Group of Switzerland, who between them bring over 300 years of experience in business management, regional specialization and engineering excellence.

JSG is headquartered in Hong Kong and designs, engineers, installs, maintains and modernizes elevators, escalators and moving walks in Brunei, Cambodia, Hong Kong, Macau, Malaysia, Myanmar, Indonesia, the Philippines, Singapore, Thailand, Taiwan and Vietnam.

Content

Jujudhan JenaChief ExecutiveJardine Schindler Group

4We move cities

Vertical World introduces the people responsible for moving our cities.

An insight into what it takes to elevate a mega project.

An insight into Vietnam’s economic boom and JSG’s continuous success in the country over the past 20 years.

Vertical World is published by Jardine Schindler Group (JSG)Correspondence:29/F Devon House, Taikoo Place, Quarry Bay, Hong KongTel: +852 2516 8168 Email: [email protected]

22 FieldLinkSchindler’s innovative application transforms technicians’ job from reactive to predictive.

24 myPORTConnecting smartphones with a building’s security and transportation systems.

Visions 2050: Lifestyle and the city

Schindler shares new architectural designs at the 2015 Bi-city Biennale of Urbanism\Architecture in Hong Kong.

Features new mega projects in the region.

Mega builds 2015

8Project management

Vietnam – Asia’s next tiger economy

16Escalator safety

Escalator incidents have sparked public concerns about escalators safety. Vertical World looks at how safe an escalator is.

12

Embracing Industry 4.0

A look at how new information and communication technologies have revolutionized industry.

20

26

28

2 Vertical World 2015 3Vertical World 2015

We move cities

Somehow cities are so deeply rooted in Asia’s history and our day-to-day realities that we never get around to asking how they were built and how they are run. Behind each building lies thousands of man-hours of hard work by different groups of professionals and trades such as developers, architects, planners, project managers, engineers and construction workers – who have all contributed and left their footprints.

One group that is even more rarely brought to the spotlight are the people who mobilize these cities; the people who plan, manage, install, operate and maintain the elevators and escalators that transport millions of passengers every day. Over the past decades, a large number of employees from the Jardine Schindler Group have been responsible for the smooth operation of numerous prestigious building projects in Bangkok, Hanoi, Hong Kong, Jakarta, Kuala Lumpur, Macau, Singapore, Taipei and many other cities in the region.

A high-rise building cannot be completed without thousands of man -hours of hard work carried out by different groups of people. In this issue,Vertical World introduces the people responsible for moving our cities.

Photo credit: Jean-Baptiste Beaufort

The team that builds it

Daniel W F Chan, Projects Director, Hong Kong

Daniel has spent 19 years in the elevator and escalator industry and more than 10 years at Schindler’s projects department. He was born in Hong Kong, has an educational background in mechanical engineering and is a Registered Lift and Escalator Engineer (RLE/REE).

Designing, constructing and operating a building is the ultimate collaborative art form. Like pieces of a puzzle, it combines a multitude of personalities, disciplines, and talents to create one grand masterpiece. Those pieces don’t just fall together, of course.

Daniel Chan, Schindler Hong Kong Projects Director, explains “Hours of labor each day, combined with meticulous planning, are put into installing each and every elevator and escalator component that goes into a building. Without the loyalty and dedication of project managers, project engineers, site supervisors, safety inspectors, testers & commissioners, contracted workers and other team members, these high-rise residential buildings or gleaming office skyscrapers that adorn our cities’ skylines would never have materialized.”

Chan has been involved in a large number of new developments, such as One Island East and the AIA Central in Hong Kong, the Grand Lisboa Macau, the Venetian Macao and the City of Dreams hotel and casino on Macau’s Cotai Strip.

“Typically an elevator and escalator project may involve between 30 and 50 people, depending on the size of the project. The project team’s responsibility is to ensure installation is carried out as smoothly as possible, what we refer to internally as Fulfilment Excellence. We take care of every stage of installation, so it is safe and efficient, delivered on time, and without causing disturbance to other building trades,” says Chan.

On average, an elevator and escalator project in Hong Kong lasts for about two years, with the first 6 to 9 months involving continuous discussion with the customer on the final design and work method. Some projects can take up to five years from when the contract has been awarded until final delivery and handover to the customer.

Whenever I look at Hong Kong’s skyline and recall the number of hours that we have dedicated to mobilizing these buildings, I feel a deep sense of pride for what we have achieved as a team. Ultimately, success depends on the people who make things happen,” says Chan.


Phuong Tran, Key Account Service Manager, Hong Kong

Phuong has worked 21 years at Schindler. A Vietnamese national, he started his Schindler career in Ho Chi Minh City, first as a project manager, then technical manager and sales manager. He moved to Hong Kong in 2007. Tran and his team are currently maintaining some of the most complex and high-traffic buildings in Hong Kong, including the city’s tallest International Commerce Centre.

The team that keeps it runningIn many Asian cities, and particularly in dense urban environments such as Hong Kong and Singapore where at least 20 million elevator and escalator passenger trips are made every day, urban mobility is second nature to city dwellers.

It has been Schindler’s mission, for over four decades now in Asia, to provide services in such intense, high-traffic environments. “Delivering service means working around the clock to keep the city running 24 hours a day, 365 days a year. Any noticeable downtime is out of question,” says Phuong Tran, Key Account Service Manager at Schindler Hong Kong.

Faceless heroesThe core philosophy of the service team is to provide safe and reliable transportation at all times – in other words passengers should barely notice the infrastructure transporting them.

Ensuring that our cities’ elevators and escalators are always available means thousands of Schindler employees in the region, from service technicians to call centers operators, work irregular hours to accommodate the operating hours and requirements of different buildings. “While the cities are asleep, our technicians are out there working to ensure the next day will be another day of efficient and safe travel,” Tran says.

In for the long haulWhen elevators or escalators are handed over and go into operation, the service team steps in to ensure that the equipment is well-maintained through every stage of its life cycle.

“Our commitment to service extends beyond merely answering service calls. Our goal is to ensure our customer sees us as a long-term partner and for that to happen, we provide value-added technical support, innovative repair and upgrades solution – in a way that makes the building managers’ life easy,” says Tran.

“What motivates us most are happy customers, because at the end of the day, a happy customer makes all our hard work worthwhile which ultimately contributes to our own happiness as well,” added Tran.

Developing the next generation

To support its growth ambitions, Jardine Schindler Group (JSG) is continuously working on various fronts and strategies to attract, develop and retain young talents. The company is investing in building or expanding state-of-the-art training centers in Southeast Asia to further harness the competence of its employees. At the same time, JSG is strengthening its talent pipeline through apprenticeship programs that were developed and implemented in collaboration with technical colleges around the region.

A regional training facility was opened in the Philippines in June 2015, which will be followed by Malaysia, Vietnam and Indonesia in 2016. These training centers are equipped with the latest training modules, elevator shafts, simulator facilities and digitized tools, to train engineers and field technicians on the latest installation methods, maintenance processes and safety standards. Developing a highly competent labor force is in line with Schindler’s strategy to position itself as a premium supplier of mobility solutions.


Heroes behind the scenesBuilding mobility in Kuala LumpurMohd Zuraidy Bin Asari, New Installation Supervisor, Malaysia

“My goal is to ensure all installations are carried out to Schindler’s standards, and to hand over the equipment to our customers on time.”

“I am a hands-on person and like to learn new things, and I therefore truly appreciate the coaching and training culture in this company and the support I received from other colleagues.”

“There are lots of challenges in a new installation job site and the installation time is usually rather tight, however all these can be overcome with good coordination with the main contractors and other special trades on site.”

Riding out the storm in TaipeiMorris Wang, Maintenance Supervisor, Taiwan

“Ever since I started working with Schindler Taiwan 23 years ago, I never looked back. It is an industry that fits my personal interests as I love mechanical and electrical systems. Therefore I feel a great sense of achievement whenever I successfully solve a technical issue and overcome a challenge.”

“Several months ago, Taipei was hit by a powerful typhoon and the ensuing flood badly damaged around 40 elevators in 5 office buildings under my care. At such times, our team usually has to drop everything and get on a taxi in the midst of the typhoon, to support our customers. Due to the large quantity of elevators affected, my team and I worked 16 hours a day for 2 consecutive weeks to repair those elevators.”

“We realized it was also a challenging period for our customer. From the close partnership and understanding, we managed to get all equipment running smoothly.”

Revitalizing buildingsin SingaporeKo Ko, Modernization Site Coordinator, Singapore

“When modernizing existing buildings, there are many sets of additional considerations to ensure all works are carried out with minimum disturbance to the tenants, notably most of the noisy work can only be done during late nights and weekends.”

“To ensure our modernization projects run smoothly, I communicate and coordinate the work schedule, processes and on-site manpower very closely with our customer.”

“I enjoy modernization work, it is indeed very challenging and the hours are not what you would call the typical 9 to 5. However I enjoy the fact that I am constantly making decisions to help our customers solve problems.”

We own the night Muhtasor, Sales & Repair Technician, Indonesia

“I have been with Schindler for 22 years and enjoy my job in keeping elevators running smoothly in offices and hotels in Jakarta.”

“My happiest moment at work is when I successfully provide our customers with solutions to the problems they face, especially when they require extremely quick resolution. I recall the evening when a trolley badly damaged an elevator landing door in a prestigious hotel in Jakarta. It was very challenging given the late hours and the work required, however, after 14 hours of continuous work, we managed to fix the door and resume the elevator service. Our team was awarded with a very happy customer and to be honest, that was in itself enough for us.”

“I am very lucky as my family is very understanding and supportive, even though I have to frequently work late in the evenings and during the weekends. I spend as much quality time with them as I can and I am very proud to show my three sons the buildings that I look after.”


“What motivates me most is the friendships that are built from working closely with different people in the project,” says Paul Easton.

Project management Elevating mega projects – What does it takeAn interview with Paul Easton

In your view, what makes a good project manager? There are many behavioral characteristics that define a good project manager (PM). In my opinion, a good PM needs to have a good understanding of the product and the project needs. You need to be a good planner, be disciplined and at the same time maintain some flexibility, as there are often many changes as a project progresses. You need to have the ability to work effectively with third-party contractors, which involves open and honest communication and coordination. You need to show leadership by being able to motivate, lead and support the team, listen to people’s opinions and be able to make decisions and take responsibility.

What are the most important factors in ensuring the successful execution of a large project? There are some key principles to ensure the successful execution of projects of any size, namely effective project planning, controlling and monitoring should be established to manage performance throughout the project life cycle. Every high-rise project has a set of truly unique characteristics, needs and challenges. Therefore, the key to success is to clearly understand the design, specifications and installation process, which usually vary vastly from one large building to another.

Can you name some challenges that you have faced managing mega projects in this region? One unprecedented challenge I faced was the phased-completion of the ICC project. As the upper floors of the building were being constructed, the lower floors were already occupied – some of these tenants were international banks, with employees working at night as they need to monitor stock markets in different time zones.

From a project management point of view, the planning and coordination work had to be precise to ensure the lower zones of the building could be fully operational before the entire building structure was completed. At the same time all the noisy construction work at the upper floors had to be done within the limited allocated time slot to minimize disturbance to the tenants at the lower floors. Apart from the logistics and installation, bringing together all the latest technologies in engineering and controls into the ICC was exciting and at the same time challenging – for example we needed to design and install a building network of around 400 computers and many kilometers of cables to effectively operate the elevator systems.

What motivates you in your work?I enjoy the unique challenges associated with each and every project, the learning gained from them, the pride and sense

of accomplishment that we achieved as a team upon the successful completion of a project and of course the customer’s satisfaction.

What motivates me most of all is the friendship built from working closely with different people. One moment that meant a lot to me was during my time at ICC when our customer’s representative Mr W.K. Pau once introduced Schindler Project Director Alan Campbell as “people he had met through work but now regarded as close friends”. It is statements like this that make a difference and give you the motivation to work through the challenges faced on such mega projects.

Escalators are hoisted into place 400 meters above ground. The highest escalators in Hong Kong – four of them – connecting floors 102 and 103. Hoisting a 10-ton elevator machine through the shaft.

Paul Easton,Mega Projects Director at Jardine Schindler Group

Paul has a long experience installing mega projects in Hong Kong, Indonesia, Macau, the Philippines, Singapore and, currently, Vietnam, where he is the Project Director of Schindler’s elevator and escalator project at the VietinBank Business Centre in Hanoi.

Paul has notably been involved in the 118-storey International Commerce Centre (ICC), the 75-storey Highcliff skyscraper, Three Pacific Place in Hong Kong, and the Studio City entertainment center in Macau.


Vietnam – Asia’s next tiger economyIn less than three decades, Vietnam has transformed itself from one of the world’s poorest countries to one of Southeast Asia’s fastest-growing economies.

As Schindler celebrates its 20th anniversary in Vietnam, we look at the developments that took place over that period.

In 2015, Vietnam celebrated the 40th anniversary of the country’s unification. Following two decades of conflict, it took some time for the young nation to find its path to success.

After trying, without much success, to organize its agricultural economy along strict collectivist lines in 1975, Vietnam introduced its doi moi – “renovation” or “reform” – policy in the mid 1980s, aimed at opening up the economy to foreign investment and creating competitive, export-driven industries.

The policy modernized the country’s economic structure and has led to rapid economic growth. A stock exchange opened in 2000 and, in 2007, Vietnam joined the World Trade Organisation (WTO) after 12 years of negotiations.

The reforms have transformed Vietnam from one of the world’s poorest countries to a lower middle-income country. Poverty levels have fallen to around 10 percent by 2010 from 58 percent in the early 1990s, according to the World Bank.

Today, Vietnam is one of Southeast Asia’s fastest-growing economies, with a real gross domestic product (GDP) growth projected to reach 6.5 percent in 2016. It has set its sights on becoming a developed nation by 2020, and analysts are foreseeing it could become Asia’s next tigereconomy.

According to PricewaterhouseCoopers (PwC), the country has the potential to become one of the world’s fastest-growing economies between now and 2050.

Asia’s next manufacturing hubMany foreign companies have relocated their production from China to Vietnam amidst general increases in Chinese wages while lured by attractive tax incentives. From Samsung to LG, Intel and Panasonic, tech giants have expanded manufacturing operations in Vietnam over the years. The country has become a major manufacturing center and is now the world’s second largest exporter of garments to the United States. Electronics have been Vietnam’s largest export item since 2013.

Construction has also been a key driver The country’s construction spending has grown at a faster pace than the overall economy. With improved access to credit facilities for the middle- and low-income population, the residential construction segment is expected to drive the construction market in Vietnam over the coming years.

In the Asia Construction Outlook survey conducted in 2014 by Aecom, a global provider of professional technical and management support services, respondents forecast construction spending in Vietnam to grow at 6.8 percent per year over the next five years, a rate comparable with those of China and India.

Vietnam at a glanceCapital: HanoiCurrency: DongLife expectancy: 73 years (men), 77 years (women)Area: 329,247 sq km 2015 1995Population: 90.6 million 72 millionGDP per capita: USD2,120 USD288 Mobile subscribers: 136 million 30,000

*Sources: UN, World Bank, BBC

13Vertical World 201512 Vertical World 2015

This phenomenon’s most striking example is probably that of Vietnam’s largest city, Ho Chi Minh City, which was listed in a report in July 2015 as one of the 10 fastest-growing cities in the world. The report, produced by Jones Lang LaSalle, one of the world’s largest real estate services firms specializing in commercial property management,stated that the city had developed considerably over the last two years, thanks to improved economic conditions.

Schindler in VietnamSchindler started operations in Vietnam in 1996 as one of the first foreign-owned elevator companies in the country. The company established a joint venture together with Saigon Engineering, calledSGE-Schindler Ltd.

In 1998, Schindler set up its own factory in Vietnam, producing brackets, beams and builders’ elevators for both the domestic market and for export.

By that time, the Asian financial crisis had struck, raising fears of a worldwide economic meltdown. A number of foreign elevator companies decided to leave Vietnam. Instead, Schindler decided to honor its commitment to the country by staying on and providing continuous elevator and escalator services. The reward was long-term market leadership when the crisis passed and Vietnam’s economy took off.

“Over the past 20 years, Schindler has gained strong support and trust from Vietnamese authorities and customers. We are proud to have maintained continued operations in Vietnam, andstayed with our customers through difficult times,” says Ashok Ramachandran, Managing Director ofSchindler Vietnam Ltd. “I strongly believe that the partnerships we have built with our customers over the years will deepen further as our business continues to grow along with Vietnam’s economicdevelopment,” he says.

Tapping local talentTo ensure that Schindler is well prepared to meet the demands of the construction growth in Vietnam, and to further enhance service levels, Schindler Vietnam puts a strong focus on its human capital and aims to develop talents from within the country.

This vision is well supported by Vietnam’s workforce demographics, which is made up of a relatively young, dynamic and well-educated population. In 2014, Schindler Vietnam signed a partnership agreement with the Cao Thang Technical College to begin an apprenticeship program that trains potential employees. The agreement is the company’s first step in collaboration with local educational facilities to develop a highly-qualified, sustainable workforce for consistent development. 20 candidates were selected to join the first batch of a three-year course consisting of two years of practical work and classes, and one year of intensive training and this has now grown to 40 apprentices with the second intake.

“In the past, we had many difficulties recruiting technicians since most graduates were not equipped with soft skills and did not meet Schindler’s global standards,” says Ramachandran. “The program aims to build a foundation for the company to reach its goals from a both a customer and company future growth perspective. Along with this, a steady pipeline of local talents have been groomed for front line and senior management positions.”

2013-20142014: Schindler secures the VietinBank Business Centre project in Hanoi which consists of two towers that will be completed in 2017. The developer, VietinBank, is one of Vietnam’s largest banking groups. Schindler will supply 75 elevators and 46 escalators, including 6 highest speed double-deck elevators (traveling at speed of 10 m/s) in Vietnam.

2013: Schindler won the Thang Long Number One project, a 18-storey high residential complex in Hanoi, developed by Viglacera JSC.

2012Schindler wins the Lotte Center Hanoi project, a 65-storey skyscraper in Hanoi developed by the South Korean Lotte Group. The building comprises both residential and commercial space as well as a five-star hotel and a shopping center. It is the third tallest building in Vietnam.

2009Schindler secures Saigon M&C Tower, a 185-meter technologically advanced landmark building in Ho Chi Minh City, developed by the M&C Corporation for both residential and commercial use.

2004-20062006: Schindler secures major project Saigon Pearl, a residential complex in Ho Chi Minh City, with a shopping center and an international school, developed by Vietnam Land.

2004: Danang branch office was set up, and expanded in 2015.

1996-19981998: Schindler started its own factory in Vietnam, which produces brackets, beams and builders’ elevators for local and export purposes.

1997: Hanoi branch office was set up to provide local services.

1996: Jardine Schindler joint venture company established in Vietnam. Schindler was one of the first foreign-owned elevator companies to start operation in Vietnam. Office located in Ho Chi Minh.

Jardine Schindler launches apprentice program in Ho Chi Minh, Vietnam on 15th June 2014.


How safe is an escalator?

Escalators have become part of our urban landscape. Every day, escalators help move billions of people around the world at airports, metros, shopping malls, convention centers, and so on. In fact, escalators and moving walks are the most frequently used mode of transportation worldwide.

However, several serious accidents in Asia, have recently sparked safety concerns about escalators among the public. In July 2015, a woman died in the Chinese province of Hubei after falling through a gap that suddenly opened at the top of an escalator at a shopping center. In October 2015, an unattended four-year-old boy died after being caught in an escalator in Chongqing in Southwest China.

Japan has also witnessed an increasing number of escalator accidents, which have prompted the Japan Elevator Association, together with railway companies and airport operators, to implement new rules, asking people not to walk on escalators at all and simply to stand on the step, hold the handrail and leave a gap of one step with the next person.

How safe then is an escalator?Generally speaking, escalators are safe if they are used properly and well maintained. There are multiple safety devices installed on escalators to ensure the safety of passengers and they are designed according to national and international norms. As an example, a Schindler escalator is equipped with over 35 mechanical and electrical safety features.

“Riding a well-designed and well-maintained escalator is as safe as taking an elevator, using the stairs, or even hiding indoors from any risk of outside injury,” says Franco Ho, Head of Group Quality and Product Safety at Jardine Schindler Group.

So if escalators are safe, what actually causes escalator accidents?

Passenger behaviorPassenger behavior seems to be the most common cause. Recent studies indicate that 86 percent of all escalator incidents are falls attributed to passenger behavior. The main causes include: distraction, multi-tasking, loss of balance (especially among senior citizens and children), visual impairment and other types of disabilities.

In Singapore, Malaysia and other countries across the region, accidents involving children are unfortunately still common. Over the past few years, newspapers have reported numerousincidents. Passengers wearing long skirts, slippers and rubber shoes have also been involved in accidents when their clothes or footwear get caught and entangled within the escalatormechanisms. Children appear to be somewhat more susceptible, perhaps because of their smaller size, the kind of footwear they sport or the lack of proper adult supervision while on the escalator.

Mechanical faults and poor maintenanceThe recent number of escalator accidents in China have led to heightened concerns about escalator safety, and many have been found to be not up to acceptable safety standards.

A report by the country’s Administration of Quality Supervision, Inspection and Quarantine (AQSIQ), cited by

the Xinhua news agency, found that more than 110,000 escalators have potential safety issues and more than 26,000 have not yet been repaired. The AQSIQ reported that in 2014, 49 escalator accidents claimed 37 lives. The accidents were generally caused by poor design, the use ofsubstandard materials, installation and maintenance neglect.

3%

6%

86%

Passenger behavior Entrapment Device malfunction


“Regular and professional escalator maintenance is critical to ensure that all components are in good condition so that they do what they are supposed to in the event of a malfunction. If, for example, an escalator’s over speed governor is not maintained or tested properly, this can lead to escalators moving faster than they should, resulting in possible falls and injuries, regardless of the escalator’s design orpassenger behavior,” says Ho.

“The law stipulates that the owners of elevators and escalators arrange qualified parties to conduct periodic maintenance and examination of their elevators and escalators to maintain operations and safety,” he adds.

Old escalators that are non-compliant with the latest safety standardsOld escalators that are no longer in compliance with the latest safety standards can also cause accidents. According to the State Council Information Office – figures from the China Elevator Association show that more than half of all accidents involving elevators and escalators are connected to maintenance and repair neglect.

“Just like any machinery, escalators eventually need modernizing to make sure they comply with the latest standards and are as safe and reliable as possible. Mechanical components such as steps, balustrades, chains, tracks and lighting suffer from wear and tear and will eventually become outdated,” says Ho.

Did you know?– Escalators are power-driven, continuous, inclined stairways capable of moving up to

9,000 people per hour.

– A Schindler escalator is designed to meet the highest standards in the industry. Every escalator is equipped with over 35 mechanical and electrical safety features.

– Schindler set the highest standards in the industry in producing the strongest escalator steps – its aluminum steps could withstand 100 percent more center break load than the market average.

– Skirt brush, yellow demarcation and handrail entry brush are vital to prevent entrapment between the steps and also help to prevent injury, especially important for children’s small feet and for passengers wearing rubber soles and flip flops.

– Serious escalator accidents involve over-speed, reverse direction or sudden handrail stops. Schindler prevents these risks through the intelligent design of its safety solutions, such as speed monitor, handrail monitor, electric anti-reversing devices. Such devices electronically monitor the motor for overspeed, unintentional reverse and braking deceleration. See 1 2 3

Schindler delivers the highest standard of maintenance services in the industry. The company has the best trained professional service team, the most comprehensive stock of spare parts, a systematic maintenance procedure, round-the-clock service and the FieldLink app to ensure a more efficient maintenance service. Its local performance is backed by the strength of a global organization.

Skirt brush Yellow demarcation

Service brake

Schindler’s unique (direction-dependent braking torque) brake system minimizes the risk of falling in emergency stop situations.

Handrail entry brush

2 Step monitor

3 Handrail monitor

Electric anti-reversing device and phase monitoring to prevent inadvertent

direction changes.

Speed monitor1


Taking the lead inembracing Industry 4.0

Traditional manufacturing is undergoing a digital transformation dubbed Industry 4.0 or the fourth industrial revolution. Schindler has been recognized in a recent report as a pioneer in Industry 4.0 and has also won a prestigious award from the Massachusetts Institute of Technology (MIT).

Traditional manufacturing is undergoing a digital transformation accelerated by new and fast-growing technologies. Think of, for example, intelligent robots, autonomous drones, cloud computing, 3D printers and driverless cars. Observers call this revolution Industry 4.0 or the fourth industrial revolution.

The concept of Industry 4.0 goes well beyond the implementation of electronics and IT on the manufacturing floor, which is referred to as the third industrial revolution. In the fourth industrial revolution, physical goods are seamlessly integrated into the information network. The Internet, intelligent machines, production systems and processes now form a sophisticated network. Industry 4.0 emphasizes consistent digitization and linking of all productive units in an economy making the real world a huge information system. A part of Industry 4.0 is a networking concept called the Internet of Things (IoT), which describes a future where everyday physical objects will be connected to the Internet and be able to identify themselves to other devices. It is a network of physical objects or “things” embedded with electronics, software, sensors, and network connectivity, which enables these objects to collect and exchange data. Experts project that the IoT will consist of almost 50 billion objects by 2020.

Companies need to adapt their industrial processes to such rapid changes if they are to stay competitive. The spread of information and communications technology is paving the way for disruptive approaches to development, production and the entire value chain.

An Industry 4.0 pioneerSchindler was recognized as a pioneer in Industry 4.0 in a recent report by the consulting firm Roland Berger on Switzerland’s role within the European manufacturing revolution, and the company has also won multiple awards for its innovative digital business solutions.

Schindler has successfully harmonized its IT systems and business processes, integrating its elevators and escalators over the Internet of Things. Processed and analyzed elevator and escalator data are delivered in a closed-loop process to customer call centers and field technicians’ iPhones. Customers have constantaccess to relevant data through a customer portal and/or a smartphone application called mySchindler app.

In May 2015, Schindler won the prestigious MIT Sloan CIO Leadership Award 2015, for its innovative digital business solutions. The award is presented to organizations that make innovative use of digital technologies in exceptional ways to deliver substantial business value. Michael Nilles, Schindler’s CIO, said, “This award is an outstanding recognition of our entire team, which is taking digitization to the next level with great dedication and vigorous innovation for both our customers and our employees.”

Did you know?The four Industrial Revolutions are referring to ……

1780sIntroduction of water and steam-powered mechanical manufacturing facilities

1870sIntroduction of electrically-powered mass production based on division of labor

1970sIntroduction of electronics and IT to achieve further automation of manufacturing

TODAYBased on cyber-physical systems, merger or real and virtual worlds

1st revolution Water / Steam

2nd revolutionElectricity

3rd revolutionAutomation

4th revolutionCyberphysical systems


The Internet of Things (IoT) makes it possible for a product to collect, analyze and exchange data with its manufacturer, operator and other devices.

This feat is highly relevant to the elevator industry. Today, elevators and escalators in operation are fully integrated into Schindler’s value chain through the IoT. Modern elevator systems anticipates traffic and respond intelligently, talk to service teams and allow users to summon their elevator via a mobile application.

Schindler’s “Digital Toolcase”FieldLink is one example of how Schindler has embraced the next wave of digital transformation to deliver exceptional value. Schindler has developed FieldLink, a “digital toolcase” for its field service technicians. Consisting of an IOS-based device and application, it allows technicians to receive feedback about defect analysis and spare parts availability in real-time.

More than 20,000 Schindler frontline employees worldwide use

FieldLink every day alongside traditional maintenance, installation and modernization tools.

FieldLink optimizes a technician’s day by designing the most efficient route based on the location of assigned jobs, adjusted in real-time. If an elevator needs urgent repair or maintenance, the service supervisor will assign the repair task to a nearbytechnician via FieldLink immediately.

The application enhances maintenance efficiency and accuracy by providing details to let technicians know what to expect and what tools to bring. The technicians can also search an inventory of over 40,000 parts and order them without leaving the job site.

Furthermore, FieldLink provides a communication platform for technicians to take and send photos to their supervisors for help when they have problems on site.

“Nowadays, the most common repair tools I use are a wrench, a screwdriver, a multimeter, a door stop, an iPhone, and the

FieldLink app. I’m really happy because FieldLink has made my workday more efficient,” says Taylor Yu, Service Technician, Schindler Hong Kong.

“Wherever we go, customers expect us to be safe, efficient, and reliable. With FieldLink we are able to enhance customer service and provide clients with real-time details on operations,” adds Yu.

Predictive workflow via remote monitoringWith increased insight and control – enabled by connected sensors – iOS devices and FieldLink have transformed Schindler’s workflow from reactive to predictive.

By using Schindler Remote Monitoring (SRM), Schindler’s technicians can proactively monitor and identify potential issues and resolve them before they occur.

Processed and analyzed data are provided in a closed-loop process to customer call centers and field service technicians through iPhone-based apps.

Did you know….…… that the state-of-the-art Schindler FieldLink application has caught Apple’s attention? Schindler has worked with Apple to showcase FieldLink and create short videos featuring how field technicians use the application on a daily basis, transforming the service and maintenance of Schindler’s elevators and escalators to be more efficient.

The videos can be accessed on www.apple.com/business/schindler

Schindler ‘Digital Toolcase’ is an all-in-one field tool that helps service technicians work more efficiently and productively. From ordering spare parts, accessing technical data of elevators, receiving service notifications to watching video tutorials, Schindler’s workforce has unprecedented access to information when they need it.

Real-time serviceon an iPhone


Living and working wirelessly

Photo above: Movement in the office is extremely simple using myPORT, an elevator will be assigned and flagged on the user’s smartphone once he presents his smartphone to the PORT terminal.

E-banking securitymyPORT uses a combination of timing, building topology and multiple data channels to perform a 4-step security verification.

Step 1:As soon as the user with this myPORT application walks into the lobby, they are detected by the PORT system which communicates with the remote server

Step 2:Which then send a code to their phone number, this causes a message to be displayed on their phone

Step 3:And once the phone has been unlocked by Touch ID or PIN code

Step 4:It can be used to gain entry to the building

The Internet of Things (IoT) allows devices, known by a unique identifier, to communicate and/or be controlled remotely over the Internet, creating a link between the physical world and computer-based systems. By adding wireless connectivity to such devices, higher efficiency, accuracy and economic benefits can be achieved. By 2020, the IoT concept is expected to be widely used in smart homes and transportation.

Schindler’s myPORT mobile application is a great real-life example of the IoT where users can connect via their smartphones to a building‘s security access and transportation systems. myPORT is an extended feature of the PORT Technology, Schindler’s third generation Destination Control System, and provides a whole new experience for people to transit throughout residential and office buildings, with much more security, convenience andfreedom.

The myPORT application is wirelessly connected to the elevator system via Bluetooth 4.0 and the building internet infrastructure. As soon as a user enters a myPORT-enabled office building, his smart phone is detected as part of a multilevel security check processed in the background. The user can then gain entry to the building by simply presenting his smartphone to a PORT terminal. An elevator will be assigned and flagged on the user’s smartphone.

Once access to the building is granted, there is a very high degree of confidence that the owner of the smartphone has the right to be there. From that moment, doors can be automatically opened, pre-programmed elevators assignedand life in general made much more convenient, all without taking the smartphone from one’s pocket.

myPORT in residential buildingsClearance and entry are processed in the same way as at the office. An elevator is assigned to the user’s apartment floor and the apartment door itself can be programmed to unlock automatically as the tenant approaches.

Furthermore, myPORT allows easy visitor management. It can be used in conjunction with the PORT Technology visitor station to establish a video call with the myPORT-equipped smartphone of the resident, regardless of where they are. For instance, if a resident agrees to grant a visitor admission, pressing a simple button allows the gate to be opened, an elevator pre-programmed to the correct floor to be assigned and, if required, the apartment door to be unlocked.

Call an elevator inside homeThere is nothing more convenient than having the elevator standby before stepping out of your home.

For residents with a myPORT equipped smartphone, doors can be opened automatically when approached, without further need to remove the smartphone from their pocket.

Photo on left:With the aim of providing residents withmodern luxury living, PORT Technology hasbeen fully integrated into Park Tower inZug, Switzerland, from the elevator system,the visitor management system, theapartment doors and the car park entranceto the post box system. The myPORTapplication successfully enables tenants tobe interconnected with the whole systemarchitecture and allows them to movethrough the building seamlessly.

Photo on right:Pressing a simple button in myPORT grantsvisitor entry to the building.


Visions 2050: Lifestyle and the cityInitiated by Shenzhen in 2005 and joined by neighboring Hong Kong in 2007, the 2015 Bi-city Biennale of Urbanism\Architecture (UABB) will be the fifth biennale organized by the Hong Kong Institute of Architects Biennale Foundation. Aimed at promoting education and public discussion around a dynamic program of architecture, urbanism, design and culture, the UABB is currently the only biennial exhibition in the world to be based exclusively on the themes of urbanism and urbanization.

Co-organized by the two closely interacting cities of Shenzhen and Hong Kong, UABB situates itself within the regional context of the rapidly urbanizing Pearl River Delta, concerns itself with globally common urban issues, and extensively communicates and interacts with the wider public.

Titled “Visions 2050: Lifestyle and the city”, the 2015 Biennale invites Hongkongers to explore the future development of their city and bring together the public and the creative industries to examine the enrichment of Hong Kong’s living culture. It will in particular engage local and international experts in an open dialogue about their vision for the future of the city.

Hong Kong is currently one of the most densely populated cities in the world. It is also a microcosm of a fast paced emerging multicultural community, already demonstrating how unlikely patterns of function can co-exist. This raises

crucial questions such as “how does the city shape our lifestyle and how will our lifestyle shape the future city”.

The 2015 Biennale encourages us to take stock of the challenges faced by our cities and communities, and look ahead to 2050 and consider how we want, and need, our urban environment to evolve over the next 35 years. It also highlights the importance of embracing modern technologies while retaining unique values and traditions.

The future requires vision and to develop a vision takes creativity, freedom of thought and vivid presentation. Schindler

Top: Schindler and Hong Kong Science and Technology Parks’ Smart City Pavilion in the 2015 Bi-city Biennale in Kowloon Park, which showcases our vision of how smart cities could look like in 2050.

Bottom (from left): Mr. Vincent Ng, President of Hong Kong Institute of Architects; Mrs. Carrie Lam Cheng Yuet-ngor, GBS, JP, Chief Secretary for Administration; Mr. Andrew Young, Chief Commercial Officer of Hong Kong Science and Technology Parks; Dr. Paul Friedli, Head of Advanced Research, Schindler Group at the opening ceremony of the Bi-city Biennale on 11th December 2015.

Top: Hong Kong tall buildings are structurally characterized as ‘slender’ i.e. buildings with a minimum of 1:10 to 1:12 building base-width to height ratio, as the city has more pencil thin towers than any place in the world.

Bottom:Public space of Hong Kong is highly limited by the hundreds of ‘slender’ apartment towers.

Photo credits: Schindler Transit Management Group, and Studio Schwitalla

The layered flexibility of the Urban Shelf is a new concept for adaptive urbanism, that is able to react to different challenges and problems of global urbanization by generating a new level of sustainability and social interaction. This image illustrates how the urban shelf being fit into the urban space in Hong Kong.

About the 2015 Biennale11th December 2015 ~ 28th February 2016

With over 60 exhibitors, the 2015 Biennale in Hong Kong showcases inspirational works from local and international creators. The contributors range from academia and business sectors to the collective community, including architects, planners, ecologists, fashion and product designers, filmmakers, photographers and students. The exhibits will be located across the sprawling Kowloon Park in Tsim Sha Tsui, and will be anchored by a central pavilion at the Hong Kong Heritage Discovery Centre. For more information visit www.uabbhk.org.

The Schindler Dome theatre presents at the Smart City Pavilion inside the Kowloon Park.

is pleased to participate in this Biennale to introduce to members of the architectural community the many fascinating ideas that await them.

Schindler will present these ideas using its award-winning immersive dome theatre. The dome theatre is a unique environment that was designed by Schindler’s Transit Management Group specifically for this task. The concept is to allow the audience to get a dramatic visual experience of what life in future cities could be like by immersing them in a number of distinct approaches to future construction based on a rethink of urban mobility.

“Today, with inventions such as Schindler’s PORT Technology, there are many more options for vertical transportation meaning many new opportunities to structure future cities. We are delighted to participate in this event to share these revolutionary visions with members of the architectural community,” says Dr. Paul Friedli, Schindler’s Head of Advanced Research.


Menara Astra, Indonesia 30 elevators, 8 escalators

To be completed in 2017Developer: PT. Astra International Tbk

Menara Astra will be a grade A+ commercial tower standing 270 meters in height, located at central Jakarta. The development will accommodate modern office and executive office spaces over 51-storeys and will provide state-of-the-art facilities including basement car parking, retail spaces, food court, museum, lounges, cafe, conference hall, lobbies as well as a rooftop helipad.

Schindler will supply 8 Schindler 5500 elevators, 22 Schindler 7000 elevators and 8 Schindler 9300AE escalators for this project.

Mega builds 2015 The Mall Group projects, Thailand 60 elevators, 212 escalators and 6 moving walks

To be completed in 2016 to 2017Developer: The Mall Group

Schindler was awarded a contract pertaining to five projects, namely, the development of The EmSphere, BLÚ PORT, BLÚ Pearl and Bangkok Mall, as well as the revamping of the Mall Korat.

Southwoods mixed development, Philippines 25 elevators and 20 escalators

To be completed in 2017Developer: Megaworld Corporation

Schindler will supply 25 Schindler 5500 elevators and 20 Schindler 9300AE escalators to Southwoods City, a fully integrated township with a golf course in south of Manila. The equipment will serve East Tower One, West Tower Two, a mall, retail stores and offices.

28 Vertical World 2015

KL Eco City, Malaysia 128 elevators and 50 escalators

To be completed in 2020 in phasesDeveloper: S P Setia Berhad Group / Dewan Bandaraya Kuala Lumpur (DBKL)

KL Eco City is aimed at becoming the first integrated green development to earn the Gold certification under the Malaysian Green Building Index, as a US-based LEED (Leadership in Energy and Environmental) certification. The mixed-use landmark development consists of prime commercial offices, high-end retail outlets, world-class serviced apartments and luxury residential towers.

Schindler was awarded the mobility contract to install 128 elevators and 50 escalators, including 63 Schindler 5500 and 65 Schindler 7000 elevators.

Vinhomes Central Park – The Central, Vietnam 42 elevators

To be completed in 2018Developer: Vingroup

The Central Apartment is part of the Vinhomes Central Park Residences project, which is a mega complex that comprises high end apartments, luxury villas, a mixed-use 81-floor skyscraper that houses hotel, serviced residential apartment and retail, a luxury cruiser harbor, medical and educational facilities.

The Central will be equipped with 20 Schindler 5500 elevators and 22 Schindler 7000 high-rise elevators.

Times City, Myanmar 79 elevators and 24 escalators

To be completed in 2017Developer: Crown Advance Construction Co. Ltd

Times City is a mixed-use development that comprises premium office towers, modern residential towers, a luxury 5-star hotel tower and retail shop houses.

Schindler will deliver a total of 79 elevators and 24 escalators including 41 Schindler 3300AP and 38 Schindler 5500 elevators. Schindler’s Lobby Vision, a building management tool that allows single-point supervision of multiple active systems will monitor elevators and escalators in the office towers and hotel tower.

30 Vertical World 2015

Great Eagle Centre Hong KongElevator World – 2016 Project of the year winner

Jardine Schindler Group29/F Devon House, Taikoo PlaceQuarry Bay, Hong KongTel: +852 2516 8168 Fax: +852 2516 6026email: [email protected]

For further information, including the location of the distributor nearest you, please visit: www.jardineschindler.com

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