the magic moment: how to support first-time managers when it matters most
TRANSCRIPT
The Magic Moment: How To Support First-Time Managers When It Matters MostJanuary 24, 2017
How do you turn anew managerinto agreat manager?
Management mattersThe best managers make everything better
MoreProfit
GreaterProductivity
BetterRetention
HigherEngagement
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The workforce is changing
10,000Baby boomers
retire every single day
50%Of the workforce will
be millennials by 2020
9 / 10Companies struggling to find and develop
leaders
How can we prepare the next generation to lead?
What percentage of new managers do you think are unprepared when they assume their new role?
44% of managers are unpreparedMiddle managers believe more than 2 out of 5 of their company’s
managers were unprepared for management when they assumed their role
The good news…99% of companies do offer management training
...But it doesn’t come soon enough87% of managers wish they had
received more training when they first took the role
What is the magic moment?
Get ready for the point of needMotivation is highest and training time available
is lowest approaching the point of need.
Point of
Need
Time
Amount of
training needed
Motivation to learn
Point of
Need
Time
Amount of
training needed
Sweet Spot
Motivation to learn
Get ready for the point of needMotivation is highest and training time available
is lowest approaching the point of need.
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How can we make the most of themagic moment?
A simple 4-step framework1. Set expectations
2. Surround the moment3. Make learning stick4. Create feedback loops
Step #1Set expectationsWhat are your management standards?
Define management standards for your organization
Step #2Surround the momentCreate fanfare. Get everyone on board.
Promote, promote, promote...
Step #3 Make learning stickLearning is transformation, not information transfer.
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What elements of the lesson you just saw would help to make
learning stick?
Step #4 Create feedback loops.Highlight new areas for improvement.
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Set up informal channels for managers to report
back
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Build evaluation into your training
Conduct low-stakes feedback surveys
Let’s recap1. Set expectations2. Surround the moment3. Make learning stick4. Create feedback loops
Let’s make great managers togetherDownload a full copy of “Good Manager,
Bad Manager” research guide at www.grovo.com/management-matters
Alex KhurginDirector, Learning
E: [email protected]: 929.270.0059M: 646.665.4781
Questions?
212- 924-2579
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