the mh-copes framework the mh-copes framework has been developed, tested and refined by the nsw...
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The MH-CoPES Framework
The MH-CoPES Framework has been developed, tested and
refined by the NSW Consumer Advisory Group – Mental Health Inc. in partnership with the Mental Health and Drug
and Alcohol Office, NSW Department of Health
A presentation for mental health services
[ INSERT Area / Local Health District logo / name here ]
The MH-CoPES Framework
Mental Health - Consumer Perceptions and Experiences of Services
Presentation outline
The whole MH-CoPES Framework The MH-CoPES Questionnaires The 4 steps of the MH-CoPES Framework The Benefits of MH-CoPES MH-CoPES Resources [INSERT Local Health District return rates] [INSERT Local Health District summary of implementation plan]
The MH-CoPES Framework
The Framework in practice
An MH-CoPES Questionnaires is offered: To every consumer using public adult mental health services in NSW Face to Face At least every discharge / transfer (& annually for long stay consumers) Consumers can be supported to complete the Questionnaire by staff, Consumer Workers, family and friends
The Framework in practice
The Questionnaires are opened & scanned into a computer by an external agency InforMH analyses the quantitative data Trained consumers*analyse the qualitative data (written answers) This data is used to produce MH-CoPES Reports * Employed by NSW CAG
NSW (All Areas) : Inpatient (Jan - Jul 09)
12%
14%
12%
17%
10%
26%
16%
26%
18%
56%
52%
65%
49%
42%
25%
0% 20% 40% 60% 80% 100%
Treatment and Care
Information
Privacy
Choice of Treatment
Discharge
Percent of respondents
Major improvt Some Improvt No Improvt No Answer Invalid
`
MH-CoPES Domain responses
The Framework in practice
An MH-CoPES Report is produced for: NSW Health Each Area / Local Health Network Each community & inpatient service Using their report each of the above: Identify ‘3 strengths’ & ‘3 areas for improvement’ Advertise to current consumers & staff:
The ’3 strengths’ & ‘3 areas for improvement’ Ways to get involved in the Step 4 Action and Change
The Framework in practice
NSW Health, each Area Health Service & each Community & Inpatient Service: Develop with current consumers & staff a minimum of 1 strategy for each of the 3 ‘areas for improvement’
Strategies are: Advertised to current consumers and staff Reviewed with each new MH-CoPES Report
Examples of Action and Change which consumers and staff have developed together
1. MH-CoPES Report revealed ‘Improvement needed to information provided’
2. MH-CoPES Report revealed ‘Improvement needed to rights and responsibilities information’
ACTION: Move the information stand to a more accessible location for all consumers
ACTION: A working party of staff and consumers developed ‘What Now?’ booklet; provided on admission at all inpatient and community services
Example without a final conclusion1. MH-CoPES Report revealed ‘There are not enough
doctors’
What to do when a solution cannot be found Communicate to consumers
What cannot be changed & WHY That something may take a long time & ask for patience The things you are changing & what improvements to
look out for That it is important they continue to evaluate their
service
ACTION: Staff and consumers worked together to write a letter to NSW Health around their shared concerns
The Benefits of MH-CoPES
‘Consumer participation’
The Benefits of MH-CoPES
‘Consumers evaluate their own services’
The Benefits of MH-CoPES
‘Consumers and staff
decide service
improvements
together’
The Benefits of MH-CoPES
‘Closer working relationships between staff and consumers’
The Benefits of MH-CoPES
‘Transparent and accountable services’
The Benefits of MH-CoPES
‘Achieving performance indicators’
National Health Performance Framework Increasing ‘responsiveness’ of services to consumers‘involving consumers in decision making’
EQuIP 1.6: committed to consumer participation 1.6.1: input is sought from consumers.. in the planning, delivery and evaluation of services 2.1.1: Quality improvement system demonstrates commitment to improving outcomes of care and service delivery
The Benefits of MH-CoPES
‘Better services
Better outcomes ’
MH-CoPES Resources Poster Consumer sheet
MH-CoPES Newsletter
MH-CoPES Resources Promotion Posters Feedback poster templates Manual of guidelines DVD Training materials
• Presentations (with guidance notes) • What is Action & change?• How to do Action & Change?
Download MH-CoPES Resources
www.nswcag.org.au
Click on the MH-CoPES button
On the MH-CoPES Resources page, click on the resources to download them
www.nswcag.org.au/page/mh_copes_resources.html
[ INSERT Area / Local Health District logo / name here ]
CONTACT [ INSERT
MH-CoPES service / unit champion
Name
Phone]