The Office of Audit and Performance

Manuel MendezDirector

Lean Six Sigma

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• Mayor Ballard had a vision to bring in Lean Six Sigma to the Consolidated City of Indianapolis & Marion County as a way to:– Provide new tools to our subject matter experts – Allow our current processes to run more efficiently and

effectively– Provide our citizens with best in class services– Empower our employees to effect change within their

processes

Process Improvement• Sigma components and supporting tools that

improve business processes include: – IndyStat: Selected measures that depict key

outcomes critical to the City– Lean/Six Sigma: A process improvement

methodology used to transform complex processes to deliver customer value faster, improve work flow and eliminate waste

– Kaizen Events: Low cost, low tech improvements that include everyone, both managers and workers

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IndyStat provides an opportunity for our business partners to show how they are performing and areas they may need support

Sigma Structure

Executive

Sigma Leader

Champion

Black Belt

Green Belt

Yellow Belt

White Belt6σ

Provides Vision

Training and Deployment

Projects & Support

Project Management & Mentorship

Project Management

Project Support

Foundation for LEAN Growth

The Lean Six Sigma Program offers training to all levels of the enterprise

DMAIC Model

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Develop Charter

Create Team

Identify Stakeholders

Determine voice of customer

SIPOC

Lean Training

Waste Identification

Cause and Effect

FMEA (Start)

Communication plan

Verify data (Understanding the data)

Establish timeline

Identify resources

MSA (Gage R&R)

CTQ Worksheet

XY Matrix

Charts

Define

Measure

Improve

Analyze

Control

Yellow Belt: Training designed to introduce Lean mythology, basic Sigma skills, and activities to gather ideas for improvement

Mapping – Breakdown each process to identify NVA and waste in process.

Measuring – Each process will have CTQ measurable activities.

Analyzing – Introduction to analyzing data to support the identification of processes out of control.

Green Belt: Advanced Sigma tools to provide analytics leading to Root Cause identification

Analyzing – Develop association between the Y and key Xs

Capability – Evaluate the true opportunity of the process

Change Management – Strategies and process of implementing improvements

Action Plan

Control Charts

Hypothesis Testing

FMEA (Complete)

Change Control

Process Capability

Best solution selection

Risk assessment

Cost analysis (COPQ)

Lean Six Sigma tools support the process improvement effort

Some of the Tools

SIPOC Process Map

Cause and Effect Control Charts

Program Highlights

• Training– White Belts: Hundreds and hundreds – Yellow Belts: 256– Green Belts: 57– Black Belts: 10

• Savings, Revenue and Cost Avoidance– $16 million

• Process time returned – Hundreds of days removed from processes

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Q&A