Change Management &Adoption Strategy

Change Management

Values• Inclusiveness• Confidence• Openness

Guiding principles• Betterment• Efficacy• Innovation

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Principles

• Facilitating Change• Planning change, not

reacting to change• Be a Change Agent• Make change an

opportunity for improvement not distraction

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Goals

• Full Engagement

• Awareness

• Communication

• Collaboration

• Process Improvement

Create a culture of collaboration and opportunity.

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Goals

Kaizen = Change for betterContinuous Improvement methodology

”Big results come from many small changes accumulated over time”

• Everyone involved in making changes• Stay true to the original objectives when

implementing change.• Reach at state of “Kaizen” where change is

embraced within the organization.• By Everybody! Everyday! Everywhere!

Source: https://www.kaizen.com/about-us/definition-of-kaizen.html

The Beliefs

• People change, organizations by themselves do not.

• People want to change if they see the benefits.• Change needs to speak to our emotional mind

because it’s more powerful than our rational side.

 • The desire to change is tied to how individuals understand the change.

• Change is a daily process, not an event.

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Change Management Process

Enable

• Create the climate for change• Requirements gathering, audience definition, process planning,

communications planning

Engage

• Trigger the change• Launch migration, communication and onboarding processes,

launch training

Sustain

• Maintain the change• Develop communities of practice, maintain communications,

develop best practice support and sharing channels

Enablement

Create a sense of urgencyUnderstand the current conditionsAlign the reason (the why) for the changeClarify the visionCommunicate one message (marketing plan)

Representative involvementMotivate the people, rally the troops

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Engagement

Identify value-add features and functionalityRemove barriersCelebrate and share quick winsAlign ability, training & professional learningShowcase champions

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Engagement: Success Story

La Cite : The journey to 100% adoption• Positioned Brightspace at the

center of their learning community.• Focused on creating unique

workflows through Brightspace for faculty (class list, final grades, course syllabus, etc.)

• Faculty use Brightspace for daily tasks thus adoption rate is 100%.

• Purchased consulting for important project in regards to retention.

• Built a tool to gather faculty's observation on student engagement within the platform.

Sustainability

Develop faculty support modelContinue to view change as an opportunityPromote a culture of changeBuild good habitsEncourage change from within

Image Source: http://www.thepillars.ca/images/Change_Management_Consulting.jpg

Sustainability: Success Story

University of Central Oklahoma : Transformational Learning

• Aligned Brigthspace with important institutional project.(STLR)

• Purchased consulting at beginning of project to build a solid foundation to get them started.

• Faculty training is focused on the pedagogy of how to use Brightspace and not only on the tools.

• Purchased a Creative Services engagement to create a personalized Dashboard for students.

• Have presented a couple of webinars and FUSION sessions.

ACS Website

http://www.brightspace.com/services/advisory-consulting/

Services Brochure

ACS Brochure