the secret to winning the retention and redeployment battle€¦ · the secret to winning the...
TRANSCRIPT
The Secret to Winning the Retention and Redeployment Battle
▪ Rick Bowman, CEO, Shiftgig▪ Kyle Decker, Owner & CEO, The Job Center▪ Adrianne Nelson, Senior Director, CCWP, SIA
Speakers:
Sponsored and presented by
August 27, 2019
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Staffing Industry Analysts Product Overview
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Our speakers today:
▪ Kyle Decker, Owner & CEO, The Job Center
Moderator: ▪ Adrianne Nelson,
Senior Director, CCWP, SIA
▪ Rick Bowman, CEO, Shiftgig
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AGENDA● SIA Research● Top Challenges Facing Staffing Agencies Today ● How Marketplace Technology is Transforming The Job
Center● What’s Next for The Job Center? ● Q&A
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▪ From Clients – being treated with same
respect/friendliness as regular employees
– quality of job orientation– clarity of responsibilities
& goals
What do temps want?
Source 2018 SIA Temporary Worker Survey
▪ From Staffing Firms– trustworthiness of the
agency– relationship with recruiter– responsiveness– quality of assignments
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Why do temps quit?▪ Felt ostracized, no one paid much attention to me▪ Not the job I was told it would be▪ Lack of training, just thrown into it▪ Pay/benefits not delivered as promised▪ Commute longer/more difficult than expected▪ Another employer offered me a better job▪ Unpleasant work environment/didn’t like manager or
coworkersSource: 2018 SIA Temporary Worker Survey
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Coaching is key…
Source: 2018 SIA Temporary Worker Survey
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▪ Act more in the interest of recruits▪ Do a better job preparing recruits for
interview/assignment▪ Find better work/more perm
opportunities▪ Improve communication▪ Be more honest/transparent
5 Ways Recruiters Can Better Serve Workers
Source 2019 SIA Temporary Worker Survey
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Talent Acquisition Technology Solutions
Applicant Tracking Systems (ATS)Vendor Management Systems (VMS)Software IntegratorsWorkforce Analytics
Psychometric AssessmentsSkills TestsInterviewing Platforms
Online Job Advertising
Job boardsJob aggregatorsSocial media job sitesCommunity sitesOnline classifiedsProgrammatic job ads/job distributorsJob post optimizers
Human CloudOnline staffingCrowdsourcingOnline work services
Sourcing Automation Resume Parsing/Search-Match ToolsPeople aggregatorsSourcing process automation platformsIntelligent sourcing management systems
Employee ReferralsRecruitment Aggregators
Texting/Email TechnologyRecruitment ChatbotsEngagement Platforms
Background Check VerificationSocial Media Screening
Source: Staffing Industry Analysts
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Human Cloud/Online Staffing AwarenessAware of but not pursuing,
48%
Considering building,
aquiring or partnering in 2
years, 30%
Current partners with,
14%
Own or invested in,
5%
Not aware of, 9%
Source: 2017 SIA Staffing Firm Survey
Work Sucks...
Workers don’t feel connected to their
employer.
Workers churn and “ghost”
Workers lack a voice.
Jobs are stagnant.
How Marketplace Technology is Helping TJC
Three interconnected applications power our Deploy marketplace.
Operations ManagerWeb-based dashboard
How Marketplace Technology is Helping TJC
BusinessWeb and mobile for
client/field
Operations ManagerWeb-based dashboard
Three interconnected applications power our Deploy marketplace.
How Marketplace Technology is Helping TJC
BusinessWeb and mobile for
client/field
Operations ManagerWeb-based dashboard
WorkerNative mobile self-service
Three interconnected applications power our Deploy marketplace.
Feedback Loop
Feedback is valuable and can make a huge impact on worker satisfaction.
Conversely, feedback can be dangerous if not acted on.
Summary
Feedback is a critical engagement tool.
Empower your workforce with choice and flexibility.
Digital transformation will allow you to attract new talent.
Enable opportunities for growth and development.
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Keys to Retention & Redeployment
§ Know what sets you apart§ Elevate the candidate
experience§ Hire faster§ Upgrade referral programs§ Ongoing internal
education
§ Community based skills focus
§ Online/inhouse training & incentives
§ Know & leverage technology
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§ Temporary Worker Survey 2019: Full Report§ North America Staffing Company Survey 2018: Full Report§ Talent Acquisition Technology Ecosystem§ Introduction to Sourcing Automation Technologies
SIA Resources for Corporate Members
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▪ A replay of the webinar will be available for Corporate Members at www.staffingindustry.com.
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Founded in 1989, SIA is the global advisor on staffing and workforce solutions. Our proprietary research covers all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA’s independent and objective analysis provides insights into the services and suppliers operating in the workforce solutions ecosystem including staffing firms, managed service providers, recruitment process outsourcers, payrolling/compliance firms and talent acquisition technology specialists such as vendor management systems, online staffing platforms, crowdsourcing and online work services. We also provide training and accreditation with our unique Certified Contingent Workforce Professional (CCWP) program.
Known for our award-winning content, data, support tools, publications, executive conferences and events, we help both suppliersand buyers of workforce solutions make better-informed decisions that improve business results and minimize risk.As a division of the international business media company, Crain Communications Inc., SIA is headquartered in Mountain View, California, with offices in London, England.
For more information: www.staffingindustry.com
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PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
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