The State of Enterprise Asset Management for SAP Customers:

A Recap of our Research

Jeff Smith, Fairfax WaterCarolyn Szczurek, Research Manager, ASUG

February 22, 2021

2 © 2021 ASUG

About ASUG Research

The ASUG research team uses quantitative and qualitative research methods to capture a unique view of what the largest group of SAP users in North America is thinking, doing, and planning for their road maps.

emerging technologies

industry tech trends

SAP S/4HANAmyths and ROI

cloud strategies

Examples of Topics We Cover

3 © 2021 ASUG

Enterprise Asset Management (EAM) Insights for 2021

Key Trends and Pressures for SAP EAM Customers

The Secrets Behind Satisfaction for SAP EAM Customers

1

2

What Does it All Mean?3

4 © 2021 ASUG

Key Trends and Pressures for SAP EAM Customers

5 © 2021 ASUG

What’s on the Minds of SAP EAM Customers

Source: ASUG State of the Industry research (June 2020; n=54)Size of icon indicates amount trend was noted by respondents

Customer Trends

Transitioning to predictive

maintenance

Innovating via the Internet of Things (IoT)

and integration

Expanding efficiencies and reach through

mobility

Data and analytics/reporting

6 © 2021 ASUG

Data Management Is a Critical Factor and Expected to Affect Daily Work

Source: ASUG State of the Industry research (June 2020; n=54)

48%of participants predict data analytics/dashboards will

significantly affect their work within the next 12 months

49%of participants note master data management/governance/data

integrity as a critical factor relating to their job

7 © 2021 ASUG

Pain Points for SAP EAM Customers

Source: ASUG State of the Industry research (June 2020; n=54)Size of icon indicates amount trend was noted by respondents

Pressures They’re Feeling

The rapid pace oftechnology changes

Resource, risk, andcost management

The change management required

for SAP S/4HANA migrations

8 © 2021 ASUG

Responsibility for Purchasing and Implementing EAM Technology

Source: ASUG State of the Industry research (June 2020; n=54)

9 © 2021 ASUG

Key Products Used by SAP EAM Customers

Source: ASUG State of the Industry research (June 2020; n=54)

+24% +4%+7%

10 © 2021 ASUG

SAP S/4HANA Is On Their Road Map

Source: ASUG State of the Industry research (June 2020; n=54)

Top Benefits of Adopting SAP S/4HANA

79%Improved performance

66%Faster access to analytics

66%Optimization of existing

business processes

11 © 2020 ASUG Confidential

Cloud Strategy Developments

Source: ASUG State of the Industry research (June 2020; n=54)

We have a cloud strategy in place.

We have a cloud strategy in place, but we are in

the early stages.

We do not have a cloud strategy in place yet but are

exploring it.

We do not have a cloud strategy in place and are

not exploring it.

31%33% 13%22%

12 © 2021 ASUG

Where EAM Customers Need the Most Help

Source: ASUG State of the Industry research (June 2020; n=54)

13 © 2021 ASUG

The Secrets Behind Satisfaction for SAP EAM Customers

14 © 2021 ASUG

What’s Top-of-Mind and What Drives Satisfaction Behind the Scenes

Source: ASUG State of the Industry research (June 2020; n=54)

Hidden MotivatorsCritical Factor

Master data management/governance/data integrity

Field operations/use of mobile technology in the field

Predictive analytics/maintenance

Data transparency/making data available to more users or stakeholders

Minimum Expectations

Change management/getting users comfortable with new technology

Using planning/scheduling tools to improve efficiency or reduce downtime

Effective communication between IT and Line-of-Business (LoB) users at your organization

15 © 2021 ASUG

A Breakdown of Industries That Participated

Source: ASUG State of the Industry research (June 2020; n=54)

16 © 2021 ASUG

What Does it All Mean?

17 © 2021 ASUG

What Does it All Mean?

Source: ASUG State of the Industry research (June 2020; n=54)

Transition maintenance processes from reactive to predictive

Innovate using IoT, integration, and mobile technologies

Solve challenges like the fast pace of technology changes, cost management, and resources needed to move to SAP S/4HANA

Collaborate across LoB and IT teams to purchase and implement EAM-related technologies

Questions?

18 © 2021 ASUG

19 © 2021 ASUG

A Copy of the Full Report

20 © 2021 ASUG Confidential

Top things to do next:

• Create or update your ASUG member profile • Browse our library of upcoming and on-demand webcasts on ASUG.com• Register for ASUG Best Practices: SAP S/4HANA Virtual Conference in March• Sign up for the ASUG First Five• Join an ASUG Think Tank• Contact an ASUG Customer Success Manager for more specialized assistance

Don’t miss these upcoming ASUG events:• ASUG Best Practices: SAP S/4HANA Virtual Experience – March 2021• ASUG Best Practices: SAP for EAM Virtual Conference – April 13-14, 2021• ASUG Best Practices: SAP for Supply Chain Virtual Conference – May 11-12, 2021

20 © 2021 ASUG

21 © 2021 ASUG Confidential

Where to Find ASUG Research

Visit asug.com/insights/research

Thank you.

22 © 2021 ASUG

Stay connected. Share your SAP experiences anytime, anywhere. Join the ASUG conversation on social media: @ASUG365 #ASUG