Call 01283 494496 www.burton-college.ac.uk

Lichfield Street, Burton upon Trent, Staffordshire, DE14 3RL.

SECRETARIAL SUPPORT

The Team Secretary

Overcome the unique difficulties that supporting a team canpresent on a day to day basis.

Benefits

On completing the course, candidates will be able to:

• Understand their role and the attributes of a good teamplayer, identify a strategy for agreeing the boundaries oftheir role.

• Assess their priorities to improve productivity.

• Handle conflicts through negotiation.

• Keep track of tasks and manage their daily workload toensure deadlines are met.

Who Should Attend?

It is suitable for both experienced secretaries andadministrators whose role has changed and those who arenew to the role of acting as a secretary to a team.

Course Details

• The role of the team secretary.

• Handling conflict.

• Managing time - setting priorities.

• Systems and procedures - managing paperwork (storage andretrieval), keeping track of tasks and outstanding actions,using technology to help.

Entry Requirements

None.

Course Length

One day.

Price

£99.

The Executive PA

Attain the self management and team management skills towork effectively in the management team.

Benefits

On completing the course, candidates will be able to:

• Achieve organisational objectives by providing excellentadministrative and secretarial support.

• Build a successful partnership with their manager by sharinggoals and ideas.

• Free time for the most important tasks through effectivetime management.

• Become a more effective contributor to the team by utilisingtheir decision making skills.

Who Should Attend?

Secretaries and PAs to directors and senior managers.

Course Details

• Expectations - the role of an Executive PA.

• What is management?

• Personal effectiveness - what is communication and whydoes it fail, the power of behaviour (verbal and non verbal),listening and questioning skills, achieving win-win solutions.

• Time management.

• Self development.

Entry Requirements

None.

Course Length

One day.

Price

£99.

SHORT AND ONE DAY COURSES

Employer Training Course Guide2006-2007