the total nemt software solution for brokers · workflow follows multiple funding source rules ......

THE TOTAL NEMT SOFTWARE SOLUTION FOR BROKERS

Where can you take your Brokerage with an integrated, efficient, 360-degree NEMT software solution?

1 – Provide Better Service Clients, providers and brokers can act and react in real-time

2 – Save Time Managing and Selecting Providers Self-service features ensure data is accurate and captured once

3 – Reduce Staff Time and Call Volume Online tools for clients and agencies provide relief to the call center

©2016 TripSpark Technologies. All rights reserved. www.tripspark.com 2

The Total NEMT Software Solution for Brokers

Your Business Success Begins HereCoordination and exchange of information are key to an efficient NEMT broker model. This can include the exchange of

data between broker and provider, broker and client, provider and client, and broker and funding agency. It can include the

communication of client information, eligibility, proof of on-time service, and even the verification of driver licenses. A total view

of contract and provider information, with the ability to drill down to detailed data sets can enable your operation to gain key

insight into metrics, report on quality service, and at the same time deliver a higher quality of service. These tools enable your

organization to make operational improvements and boost your bottom line.

We provide a 360-degree solution that integrates the needs of complex and demanding stakeholders: from state agencies, to

managed care organizations, through your brokerage, to the provider and to the client at the service delivery level. Our tools

connect your entire NEMT ecosystem. They allow you to manage both the granular issues that can affect service at the client-

level, while also managing the larger agency concerns regarding operational audits, compliance and changes in state legislation.

Q:

A:



Broker

Provider

State Agency

Managed Care Organizations

Client

Reliable Reporting to Agencies

Rules can vary from state-to-state and change over time. TripSpark’s NEMT broker solutions are flexible and can adjust to

accommodate unique implementations in order to function within your unique agency model. Agencies can even have secure,

remote access to key pieces of data without the need to call in directly to your office. Top features include:

Proof of eligibility (clients, drivers and vehicles)

Compliance with agency rules and regulations

Accommodate state rules and changing legislation

Accommodate multiple fare structures

Unique and standard reporting requirements are met

Ability to provide proof of service delivery

Relevant data is available for audits

Better Management of Providers

Managing multiple providers (capacity, overflow, modes, volunteers, dedicated vehicles) and dealing with multiple funding

sources can be complex. When you extend your technology to your providers, all mission critical data is shared and accessible.

You have complete insight into their operation, their trips, their clients and quality of service. Providers get a speedy and

dependable billing and reimbursement process. Technology enables better coordination of trips, optimized routes and increased

capacity. Top features include:

Automated data collection and sharing

Monitor on-time performance

Manage vehicles and drivers (authorized, capacity,

overflow, volunteer)

Select appropriate provider (cost, location, mode, availability)

Workflow follows multiple funding source rules

Total provider analysis and monitoring

Support for mileage reimbursements

Improved Service to Clients

TripSpark customer tools help to reduce wait times, onboard times, call return uncertainty and more. This means you can

provide better service while reducing the incidence of no-shows and managing operating costs. Clients have more control over

their trips resulting in a dependable, reliable experience. Automated notification systems and self-service trip management

portals now exist to give clients 24/7 access to their trips and personal information. Brokers can monitor and benefit from the

information and updates provided by their clients. Top features include:

Tools to provide self-service reduce call volume

Verify where vehicle is and when it will arrive

Simplified call return process

Better customer service with fewer resources



The TripSpark AdvantageWhat makes TripSpark the right solution for you operation? With over 20 years developing unique technology solutions for

NEMT we have a proven track record as experts in people transportation software. Not every vendor’s solutions can work as

easily, or integrate throughout the entire NEMT ecosystem. Here’s what makes us different.

Full Integration With Less CustomizationWe work to eliminate the hassle and expense

of software customization. Our products are

designed to provide robust functionality from the

moment they’re turned on. Full integration means

that individuals and institutions can schedule

their own trips, all without having to deal with

paperwork. All stakeholders can have secure

access to data, making exchange far easier

without the need to re-key data.

Depth Of AutomationOur systems provide tools that automate many

of the tedious tasks normally associated with

manual work. If you upload a signature or dis-

patch log, it is securely stored and automatically

available for on-demand access. Your contract

management can integrate with scheduling. This

means that you can tell immediately if vehicles

and drivers are authorized for each trip assign-

ment. Online systems such as a web portal can

allow you to update or upload billing information.

Agencies can directly access and verify the accu-

racy of your data.



Our Solutions Are Built For NEMTTripSpark’s NEMT solutions span all areas of

the NEMT ecosystem that are essential to

operational and financial success: billing, rate

structures, eligibility requirements, shared ride

cost allocation, provider contract management.

Through development and innovation, TripSpark

can provide a complete end-to-end solution,

built specifically for the NEMT market, its unique

workflow needs and capabilities.

Continuing to Work Towards a Better ProductWith a proven legacy in the mobility management

market, our industry expert team is continually

working on new features, as well as enhancing

existing solutions. Rather than working on

customizations from site to site, we endeavor to

simply make our core offering better. One of the

ways this is done is through consultations with

our clients at regular customer advisory group

meetings.

Why Providers Love This SystemBecause of improved data exchange with their

brokers, providers can get paid faster, which in

turn means that they are more satisfied with

their broker partners. And because providers

are directly connected to your software system,

you have incredible insight into operational data,

which saves you time managing and selecting

providers.

the total nemt software solution for brokers · workflow follows multiple funding source rules ......

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