the usq student learning journey
DESCRIPTION
The USQ Student learning Journey. Dr Michael Sankey Program Manager: Learning Technologies & Environments USQ. Teacher support. Establish a context The SLJ F2F strategies Online strategies Some examples Now its over to you. University of Southern Queensland. Founded in 1967 - PowerPoint PPT PresentationTRANSCRIPT
The USQ Student learning Journey
Dr Michael SankeyProgram Manager: Learning Technologies & EnvironmentsUSQ
Teacher support
Establish a contextThe SLJF2F strategiesOnline strategiesSome examplesNow its over to you
• Founded in 1967• A distance ed provider since 1977• Fully online programs since 1997• 5 Faculties: Arts, Business & Law, Education, Sciences,
Engineering & Surveying
• All faculties have external programs• More than 200 under-grad and
post-grad award programs
University of Southern Queensland
Enrolled students USQ
• All students 26,000• On-campus 6,000• External/online 20,000 (77%)• International 7,400 (2,300
ONC)
The vast majority of USQ students access information services online
Most Students and Staff know what they’re getting themselves in for when they come to USQ
Some current strategies
Every student has a named person to contact Every course has an online presence Minimum standards for all courses Threshold standards – based in a eLearning framework Learning Innovation & Teaching Enhancement (LITE)
teams Significant media enhancement available Strong focus on the Student Learning Journey (SLJ) and
personal learning environment (PLE)
Some current trends Print – Progressively reducing but still wanted by some
- but will be gone within 18 months
Digital content – Increasingly more accessible & able to be used on mobile devices
CDs – popular for many years but will also be gone within 18 months
Physical spaces – Comfortable places to meet, study, eat, talk and recharge.
BYOD – Closed two computer labs
Discernable periods in SLJ
Student Learning Journey
Decision to enrol
Application & offer
Enrol
The early weeks
Experience of first semester
Continuing study
Unforseen events
Completing study
Graduation
Alumni
The SLJ is a series of interactions between students & the Uni. Identified 9 student groups with some 150 individual points of interaction.
Accessing the Student Voice
Professor Geoff Scott in his report Accessing the Student Voice (2005) concluded that ‘it is the whole experience that matters to students. Students are not concerned about whether or not a particular interaction is academic or administrative, but they are concerned about the quality of the interaction. In this context, the quality of interactions in the pre-enrolment phase is just as important as the quality of face-to-face and/or virtual interactions in academic study or in completing study (including graduation ceremony and membership of the Alumni Network)’.
Key interaction points
Decision to enrol Application and offer process Enrolment process The early weeks (orientation & first classes) The experience of study in the 1st Semester Preparing for the next semester Continuing study the following years When things don't go as planned Completing study
• Learning Centre
• Student Services
• Library• Careers &
employment
SLJ Online ServicesENGAGE
Now
ENROL
Now
Coming
ORIENT &
TRANSITION
Now
LEARNING
SUPPORT
Now
Coming
PROGRESS
Now
Coming
GRADUATE
Now
Coming
• Send/Update Profile form• Alpha list of Alumni Profiles• Chapter listings• Chapter tool-kit• New Chapter EOI form
• e-Newsletter• Alumnus of the Year Awards• Personal, Professions and bus.dev. opportunity listings•CareerHub Mentoring
ALUMNI
Some key things
Student relationship officers Academic learning support Peer assisted learning USQ Retention strategy Communities of Practice (CoPs) Graduate skills and capabilities ePortfolios Closing the loop Alumni
Your SRO
Student Relationship Officer (SRO) Network
STUDENT MANAGEMENT DIVISION Recruitment & Admissions – prospective and new students USQ International – prospective and new students Student Support & Retention – current and continuing students
FACULTIES Student Support staff in each Faculty based at Toowoomba
campus
CAMPUSES Discipline based SROs based at Springfield & Fraser Coast
campuses
Current Discipline Allocation for SRO’s within Student Support
Student Support CoordinatorShannon Svensen(Raeleen Cahill)
•Student Relationship Officers•Sciences•Roxanne Parker Lorraine Juliana
•Business & Law•Deb Busiko Emma Goltz
Clinton Bell
Student Support CoordinatorDeborah Sutton(Clinton Bell)
•Arts•Dana Eggleston Shani McCormack
•Education•Maureen Crosisca•Jason Steinhardt Mary Reyes
•Engineering & Surveying•Marg Kenny Damien Zekants•
Manager, Enrolments & Student Support
Janelle Hartwig
Individual or specific support (individual students)
Specific or targeted support (specific students)
Must have (all students)
ADVICE
Available and common to specific student cohorts and/or individuals
Course and program advice, retention etc
EXPERTISE
Specific, individual advice and support
Individual academic advice, career or
personal counselling etc
SUPPORT
Available and common to all students and / or cohorts
Student support, recruitment and
retention etc
RELATIONSHIP FRAMEWORK
Proactive support Retention Management
Introduction Week 4 Week 6 Week 10 Week 15 Week18
Study Desk Inactivity
Pilot Projects - Assignment Non-Submission - Missed Exams
Dana
Shani
Damien
Academic learning support
Online and face-to-face sessions for communication skills and maths:
Individual or small group consultations face to face phone email online chat.
Workshops Meet - Up Course-based assistance
Current home page
The Learning Centre
Also do:• lectures on common problem areas• embedded workshops in lectures in collaboration with
academic staff• and we have an online learning centre
Meet-Up 54 Meet-Up groups meeting Sessions are different from tutorials as they are:
led by students who have previously done the course responsive to your needs as a student interactive, informal and fun they encourage discussion
and develop understanding of course content
concerned with how to learn as well as what to learn
supervised by qualified academic staff
Preemptive
New current students site
ASK USQ – Right Now
Social networking
Peer assisted learning
We’re good at doingit for students Meet-Up student
leaders Online student
mentors For staff
Learning Technologists in centralised units Faculty technology mentors
The role of the teacher
They are our interface
In most cases they want to
But are not confident
And not overly aware of what others are doing
Encourage staff Exemplars of good
Practice Identify and promote
Scaffold up to awards& promotion Faculty – USQ – OLT
Evidence Work with them on SoTL
Keep the communication common place Road shows – teaching tips – drip feed info
Academic PD framework
Example short course
A Key: Get the staff using the same tools as the students (if it’s good for the students it’s good for us)
Image accessed 24 February 2012 from: http://www.fusionhq.com/package/templates/0/eatingdogfood.jpg
Personal learning environment
View 1For course assessments
View 2For potential employers
View 3For parents or friends
Outside environments
Flickr
YouTube
Artefact 1
Artefact 2
Artefact 6
Artefact 8
Skill 1
Artefact 5
Skill 2
Artefact 3
Group 1
Group 2
Individual 1
Individual 2
ePortfolios
11,000 Portfolios – 24,000 pages Between Mar – Nov 2011
7,061 people established an ePortfolio 12,091 pages were established
Some basic stats
Staff portfolio
Professional portfolio
Evidence forpromotion
Teaching tool Interest group
interaction Linked with the LMS
Supporting the staff
Communicating the message in as many ways as possible.
Communities of Practice
Groups of people who share a passion for something that they know how to do and who interact regularly to learn how to do it better. CoPs provide an opportunity to create a learning community around an area of interest or practice, to share and develop practice and build personal and professional knowledge and expertise.
21 + CoPs – e.g. CoP for Faculty technology mentors
PLE
LMS
Management or Facilitation
Traditional LMS
Activity1
Activity2
Activity3
Activity4
EdC
om/O
ER
etc.
What we have had What is emerging
Activity4
Activity2Activity3
Activity1
This is currently emerging
MaharaRepository
(PLE)
Moodle 2(LMS)
Media repository&
USQOpen(OERs)
The walled garden The big bad world
iTunesU
MITOCC
&OERU
Stuff
Stuff
Defined minimum standards
1. An introductory message, posted before the start of semester, which: welcomes students to the course; introduces the teaching team for the course; describes how the StudyDesk space will be used throughout the semester;
and explains how students may obtain support by appropriately directing
academic or technical. enquiries.2. Checking of discussions and other student access areas on at least
three [3] working days per week in order to: monitor and moderate comments and discussion by students; manage course operation by responding to student enquiries and learning
activities.3. Student requests for clarification or assistance should be responded
to as soon as possible, but certainly within 48 hours during the working week.
Staff regularly use:
• Moodle LMS• Mahara ePortfolio• Equella repository• Camtasia Relay/Studio• Virtual Classroom• Voice tools• TurnItIn• Remote Access Labs• Video conferencing• Discovery layer• Cloud services (Skype, 2nd Life, etc.)
Tools Matrix
Moving to mobile
Mobile theme
The ACODE Benchmarks
Currently 81. Institution policy and governance for technology supported
learning and teaching2. Planning for, and quality improvement of the integration of
technologies for learning and teaching3. Information technology infrastructure to support learning and
teaching4. Pedagogical application of information and communication
technology5. Professional/staff development for the effective use of
technologies for learning and teaching6. Staff support for the use of technologies for learning and
teaching7. Student training for the effective use of technologies for learning8. Student support for the use of technologies for learning
Don’t forget!!!
http://moodlemoot.org.au/