NEW BOOKS FROM CHARTRIDGE BOOKS OXFORD

Thoughts with Impact Series

Chartridge Books Oxford is proud to announce publication of this new book Series,Thoughts with Impact, covering government practice in a number of key areas.

The books in this Series are unique in that they are written from the perspectiveof an author from a member state of the Gulf Cooperation Council (GCC) and coverhighly topical subjects which all member states of the GCC are activelyinvestigating.

The Series, and the books within the Series, are written by Dr Ali M. Al-Khouri, whois a distinguished academic researcher and practitioner. Dr Al-Khouri has publishedmore than 50 research articles in various areas of applications in the past tenyears. Dr Al-Khouri is the Director General (Under Secretary) of the EmiratesIdentity Authority in Abu Dhabi.

Foreword by:

His Highness Sheikh Saif Bin ZayedThe Minister of Interior and Deputy Prime Minister of UAE

“ I commend Dr Ali M. Al-Khouri for his comprehensive, detailed and sagacious analysis. These four books provide

an invaluable contribution to research in the field.”

Number 1 in the Series: Thoughts With Impact

page 2

About the Author

Dr Al-Khouri is the Director General (Under Secretary) of the Emirates Identity Authority: a federal government organisationestablished in 2004 to rollout and manage the national identity management infrastructure program in the United Arab Emirates. Hehas been involved in the UAE national identity card program since its early conceptual phases during his work with the Ministry ofInterior. He has also been involved in many other strategic government initiatives in the past 22 years of his experience in thegovernment sector.

He holds an engineering doctorate degree in strategic and large scale program management fromWarwick University, UK; Masters Degree (M.Sc.) in Information Management from LancasterUniversity, UK; and a Bachelors Degree (B.Sc., Hons.) from Manchester University, UK. He is also amember of several academic and professional institutions. He is an active researcher in the field ofadvanced technology implementation in the government sector, and the approaches to reinventinggovernments and revolutionising public sector services and electronic business. He has publishedmore than 50 research articles in various areas of applications in the past 10 years.

Readership of these books – Scholars, practitioners, business executives and government/economicpolicy makers worldwide, and especially those with an interest in the Middle East.

www.chartridgebooksoxford.com

Summary

Critical Insights From Government Projects examines theimplementation of major projects in the governmental field,and more specifically those in the Gulf Cooperation Council(GCC) countries.

The book is divided into four research categories: projectmanagement, project evaluation, electronic services, andtechnology implementation. The chapters cover the theoryand practice of the implementation, in the public sector, ofadvanced technologies in a governmental setting.

The research in this book was conducted and written by senior government officials andpractitioners. The chapters include key critical insights from several strategicgovernment initiatives, general management frameworks, reflections and a review offundamental lessons learned.

Key Features

• Includes a rare insight into major government projects in the Middle Eastern region. • Examines implementation of major projects from a practical perspective.• The review of the various projects is set against a broader framework, making the

analysis of the implementation far more rigorous and relevant.• Written by leading players in the area.• Critical Insights From Government Projects is easy to read and is highly practical.

Contents

Project management: project management in reality;lessons from government IT projects; an innovativeproject management methodology. Projectsevaluation: UAE National ID Programme case study;using quality models to evaluate large IT systems.Electronic services: electronic government in the GCCcountries. Technology implementations: digitalidentities and the promise of the ‘technology trio’ PKI,smart cards, and biometrics IRIS; recognition and thechallenge of homeland and border control security inUAE.

Critical Insights From Government ProjectsDr Ali M. Al-KhouriDirector General (Under Secretary), the Emirates Identity Authority

CRITICAL INSIGHTS F R O M G O V E R N M E N T P R O J E C T S

THOUGHTS WITH IMPACT SERIES | VOLUME 1

DR ALI M. AL-KHOURI

Publication: June 2013Pages: c180Size: 234 x 156mmHardback: ISBN 978-1-909287-51-8Price: £39.95 / US $62.00 / €47.00 /

Australian $59.00 / Canadian $62.00

www.chartridgebooksoxford.com page 3

Summary

Critical Thoughts From A Government Perspective illustrates a broad picture that isgrounded in the realities of day-to-day issues faced by public sector managers in the GulfCooperation Council (GCC) countries. The chapters in the book examine the main areasof importance for public sector leaders; they have been grouped into four distinctcategories: strategic management, organisational performance, e-government andnational identity.

The objectives of Critical Thoughts From A Government Perspective are to: help augmentrecent public sector development efforts in the GCC; contribute to the advancement ofresearch on the GCC; and serve as knowledge building tools for those interested inlearning about public sector management practices in GCC countries.

Key Features

• Many books about the GCC governmental sector are typically written from either apurely academic perspective or present a small subset of available research, therebyfailing to capture critical management issues and considerations. Therefore, CriticalThoughts From A Government Perspective not only embodies insights based onextensive research but also the collective insights of numerous senior governmentpractitioners.

• Critical Thoughts From A Government Perspective has been written from aphilosophical ‘mind-set’ in the sense that if we need to improve our organisations andthereafter our nations, we need to be transparent when we share knowledge andpractices.

• Critical Thoughts From A Government Perspective is easy to read and highly practical.

Number 2 in the Series: Thoughts With Impact

Critical Thoughts From A Government PerspectiveDr Ali M. Al-KhouriDirector General (Under Secretary), the Emirates Identity Authority

Publication: June 2013Pages: c180Size: 234 x 156mmHardback: ISBN 978-1-909287-55-6Price: £39.95 / US $62.00 / €47.00 /

Australian $59.00 / Canadian $62.00

CRITICAL THOUGHTS FROM A GOVERNMENT PERSPECTIVE

THOUGHTS WITH IMPACT SERIES | VOLUME 2

DR ALI M. AL-KHOURI

Contents

Strategic management: Public value and ROI in thegovernment sector; Strategy development at EmiratesIdentity Authority; Targeting results – lessons learned fromthe UAE National ID Program; Re-thinking enrolment inidentity card schemes. Organisational performance:Improving organisational performance throughunderstanding human motivation; Succeeding withtransformational initiatives. E-government: Supporting e-government progress in the UAE. National identity:Population growth and governments’ modernisationefforts – the case of GCC countries.

Summary

Chapters in Critical Insights From A Practitioner Mindset have been grouped into fourcategories: (1) the new digital economy; (2) e-government practices; (3) identity andaccess management; and (4) identity systems implementation. These areas areconsidered to be crucial subsets that will shape the upcoming future and influencesuccessful governance models.

Critical Insights From A Practitioner Mindset is eminently readable and coversmanagement practices in the government field and the efforts of the Gulf CooperationCouncil (GCC) countries and the United Arab Emirates government. The book is keyreading for both practitioners and decision-making authorities.

Contents

The new digital economy: Emerging markets and digital economy – building trust in thevirtual world; Biometrics technology and the new economy – a review of the field and the caseof the United Arab Emirates. E-government practices: PKI in government digital identitymanagement systems; An innovative approach for e-government transformation; PKI ingovernment identity management systems; PKI technology: a government experience; Therole of digital certificates in contemporary government systems. Identity and accessmanagement: Optimizing identity and access management (IAM) frameworks; Towardsfederated identity management across GCC – a solution's framework. Contemporary identitysystems implementation: Re-thinking enrolment in identity schemes; Targeting results –lessons learned from UAE National ID Program.

Number 3 in the Series: Thoughts With Impact

Critical Insights From A Practitioner MindsetDr Ali M. Al-KhouriDirector General (Under Secretary), the Emirates Identity Authority

Publication: June 2013Pages: c250Size: 234 x 156mmHardback: ISBN 978-1-909287-59-4Price: £55.00 / US $85.00 / €65.00 /

Australian $82.00 / Canadian $87.00

Key Features

• Is highly practical and easy to read.• Comprehensive, detailed and thorough

theoretical and practical analysis.• Covers issues, and sources rarely accessed,

on books on this topic.

CRITICAL INSIGHTS FROM A PRACTIT IONER MINDSET

THOUGHTS WITH IMPACT SERIES | VOLUME 3

DR ALI M. AL-KHOURI

ORDER FORM

Title ISBN Quantity Price

You can order Chartridge Books Oxford’s books from your usual wholesaler, bookseller or library supplier or bookshop (online or high street) or from our distributors (details below), using this Order Form

ORDERS SHOULD BE SENT TO OUR DISTRIBUTORS:

Chartridge Books Oxford c/o Turpin Distribution Services Limited | Pegasus Drive | Stratton Business Park | Biggleswade | Bedfordshire SG18 8TQ | United Kingdom

Tel: +44 (0) 1767 604951 | Fax: +44 (0) 1767 601640 | Email: custserv@turpin-distribution.com

Our distributors will charge customers the appropriate postage and packaging when they receive an order.

Sub Total

Postage

TOTAL

www.chartridgebooksoxford.comMay 2013

Summary

The chapters in Critical Thoughts From A Government Mindset have been grouped intothree categories: (1) strategic management; (2) e-government development andpractices; and (3) identity management. In the first section, the book covers ‘CorporateGovernment Strategy Development’, and ‘Customer Relationship Management’.

In the second section, the topics covered are: ‘e-government strategies in UAE’, ‘e-government strategies in Arab countries’, and, finally, ‘e-voting in UAE FNC Elections’,a case study of the e-voting systems deployed in the Federal National Council electionsin the United Arab Emirates (UAE).

The third section examines: identity and mobility in a digital world; data ownership; andtriggering smart identity card readers’ supply chain. This explores card reader adoptionopportunities in both public and private sectors and attempts to outline the plans of thegovernment of the United Arab Emirates to disseminate card readers and promote theiradoption in the government and various industries in the country.

Contents

Strategic management: Corporate government strategy development – a case study;Customer relationship management – proposed framework from a government perspective.E-government: E-government strategies – the case of UAE; E-government in Arab countries –a 6-staged roadmap to develop the public sector; E-voting in UAE FNC elections – a case study.Identity management: Identity and mobility in a digital world; Data ownership – who ownsmy data?; Triggering the smart card readers’ supply chain.

Number 4 in the Series: Thoughts With Impact

Critical Thoughts From A Government MindsetDr Ali M. Al-KhouriDirector General (Under Secretary), the Emirates Identity Authority

CRITICAL THOUGHTS FROM A GOVERNMENT M INDSET

THOUGHTS WITH IMPACT SERIES | VOLUME 4

DR ALI M. AL-KHOURI

Key Features

• Is highly topical – examines subjects that are of great current interest to governments andpractitioners worldwide.

• Comprehensive, detailed and thoroughtheoretical and practical analysis.

• Covers issues, and sources rarely accessed, on books on this topic.

Publication: June 2013Pages: c250Size: 234 x 156mmHardback: ISBN 978-1-909287-63-1Price: £55.00 / US $85.00 / €65.00 /

Australian $82.00 / Canadian $87.00