thursday, september 26, 2019...governance & internal services and public works 26 september 2019...

Thursday, September 26, 2019

5:30 p.m. – Special Meeting

Closed Session (See Item 13) – Following Regular Business (Under Section 239 of the Municipal Act, SO, 2001)

Council Chambers – 4th Floor – City Hall

Members: Mayor P. Brown (Chair) Regional Councillor P. Vicente – Wards 1 and 5 (Vice-Chair) Regional Councillor R. Santos – Wards 1 and 5 Regional Councillor M. Palleschi – Wards 2 and 6 Regional Councillor M. Medeiros – Wards 3 and 4 Regional Councillor P. Fortini – Wards 7 and 8 Regional Councillor G. Dhillon – Wards 9 and 10 City Councillor D. Whillans – Wards 2 and 6 City Councillor J. Bowman – Wards 3 and 4 City Councillor C. Williams – Wards 7 and 8 City Councillor H. Singh – Wards 9 and 10

For inquiries about this agenda, or to make arrangements for accessibility accommodations for persons attending (some advance notice may be required), please contact:

Sonya Pacheco, Legislative Coordinator, Telephone 905.874.2178, TTY 905.874.2130 [email protected]

Note: Meeting information is also available in alternate formats upon request.

Agenda

Budget Committee Committee of the Council of

The Corporation of the City of Brampton

mailto:[email protected]

Agenda Budget Committee

2019 09 26 of 3

1. Approval of Agenda

2. Declarations of Interest Under the Municipal Conflict of Interest Act

3. Consent The following items listed with an asterisk (*) are considered to be routine and non-controversial by the Committee and will be approved at this time. There will be no separate discussion of any of these items unless a Committee Member requests it, in which case the item will not be consented to and will be considered in the normal sequence of the agenda.

(nil)

4. Presentations

4.1. Presentation from EY Advisory Services, re: Operational Service Reviews:

Governance and Internal Services Public Works and Engineering Fire and Emergency Services Brampton Library

Note: The presentation will be distributed at the meeting.

4.2. Presentation from Blackline Consulting, re: Operational Service Reviews: Community Services Note: The presentation will be distributed at the meeting.

4.3. Presentation from Optimus SBR re: Operational Service Reviews:

Economic Development and Culture Brampton Transit

Note: The presentation will be distributed at the meeting.

5. Delegations

Agenda Budget Committee

2019 09 26 of 3

6. Local Board and Other Presentations

7. Reports

8. Referred Matters

9. Correspondence

10. Other/New Business

11. Council Question Period

12. Public Question Period

15 Minute Limit (regarding any decision made at this meeting)

13. Closed Session

Note: A separate package regarding these agenda items are distributed to Members of Council and senior staff only.

13.1 Labour relations and employee negotiations and a position, plan, procedure, criteria or instruction to be applied to any negotiations carried on or to be carried on by or on behalf of the municipality or local board.

14. Adjournment

The better the question. The better the answer.

The better the world works.

City of Brampton – Service Efficiency Review Studies

(Categories 1, 3, 5 and 7)

September 26 2019

4.1-1

Agenda

1 Introductions & Team Structure

2 Project Scope and Approach

3 Proposed Workplan & Timeline

6 Discussion

4 Project Deliverables

5 Governance

26 September 2019

4.1-2

1. How our EY team will collaborate with the City of Brampton

We will work collaboratively with your project team to engage key stakeholders from the City of Brampton to identify, investigate, and quantify

opportunities to improve service efficiency and delivery.

QA Partner

Mark MacDonald

Government and Public Sector

Subject Matter Advisors

Edward Ng – Alternative Service Delivery

Josh Colle – Municipal Governance

Steven Maynard – Governance & Internal

Services

Jeff Wood – Real Estate

Michael Hainey – Library Facilities Support Team

Alternative Service Delivery Lead

Scott Pegg

Government Advisory

Project Manager

David Bryden

Government Advisory

Engagement Partner

Mohamed Bhamani

Government and Public Sector

City of Brampton Service Efficiency Review – Project Initiation

Jeff Dennler

People Advisory

Organizational Design Lead

Romain Ahrweiller

Financial Accounting Advisory

Financial Analysis Lead

Ruby Dhillon

Infrastructure Advisory

Reema Bazzi

Government Advisory

Abby Millward

Modelling and Economics

Advisory

Naeem Farooqi

WSP Advisory Services

Aman Makroo

WSP Advisory Services

Dave Partington

WSP Fleet and Facilities

Nicholas Roberts

WSP Asset Management

Eden Ip

Government Advisory

Navneet Vallat

Government Advisory

Rahul Purohit

IT Advisory

26 September 2019

4.1-3

2. Project Scope – Governance & Internal Services(Category 1)

The following are the key services and activities which are in scope for this review:


► Strategy peer review to validate the City’s

strategic priorities, service delivery models

and implementation plan

► Organizational structure review including

compliment analysis

► Review and validate the VoIP technology

recommendation and implementation

roadmap

Digital Innovation & IT

► Organizational structure review

► Process improvement opportunities

including automation

► Alternative service delivery review

including DI&IT and by-law services

► Revenue generation

City Clerk’s Office


► Alternative service delivery review for

Animal Services

► Review of the one-window approach to

Licence and Permit Applications

Enforcement and By-Law Services

► Disability management program

evaluation

► Talent acquisition program evaluation

Human Resources



including streamlining and automation


including amount of services outsourced

vs insourced

Legal Services

► Organizational structure review of finance

service delivery


related to AP/AR

► Alternative service delivery review of

payroll services

Finance



including cross-departmental

communications and media engagement


including graphic design and other

functions

Strategic Communications

26 September 2019

4.1-4

2. Project Scope – Public Works & Engineering(Category 3)



► Light Duty Vehicle Fleet Utilization Study

and Strategy

► Focus to include GHG emissions,

benchmarking against comparable

municipalities

► Recommendations to include

considerations around purchasing /

procurement, operations and

maintenance, asset lifecycle

management, fuel efficiency, fuel costs,

and GHG emissions (as applicable and

appropriate)

Light Duty Vehicle Fleet Review

► Alternate service delivery model analysis

for winter operations delivery including

outsourcing vs insourcing

► Implications of increasing service level

minimum thresholds (plowing and

sidewalk clearance)

► Alternative removal and mitigation

methods, considering cost-effectiveness,

efficiency, and environmental impacts

► Public Communications considerations

► Opportunities to cross-deploy resources

more effectively

Winter Maintenance Program Review

► Alternative service delivery model and

service level reviews for:

o Grass Cutting

o Sports Field Services

o Naturalize Parks and Open Spaces

o Horticultural Services

o Forestry Services

► Opportunities to cross-deploy resources

more effectively with other Public Works

program areas

Parks Maintenance & Forestry Reviews

► Review the structure of the Transportation

Services group with a focus on optimal

alignment for service delivery and process

efficiency

► Business process review for Transportation

Services to optimize process efficiency

Transportation Services Review

26 September 2019

4.1-5

2. Project Scope – Fire & Emergency Services(Category 5)



► Evaluate fiscal effectiveness of emergency

response capabilities and identify

opportunities for improvement while

maintaining service levels

► Examine alternative service delivery

models including non-fire comparators

► Evaluate priority dispatch model

Assess Fiscal Effectiveness

► Evaluate the adequacy of wellness

services with an aim to minimizing short

and long-term physical and mental

impacts and costs

Wellness Services

► Propose organizational structure options

that optimize efficiency while ensuring

service effectiveness

Organizational Review

► Evaluate roles and responsibilities of the

Emergency Management Office including:

► Legislated vs non-legislated and time

commitments

► Operational efficiency opportunities

including process handoffs with other

City departments

Roles & Responsibilities

► Capacity of current resources

► Apparatus life cycle review with a focus on

lessons to be learned from other industries

that may be applicable to Emergency

Services Assets

► Operational efficiency opportunities

Apparatus & Maintenance Efficiency

26 September 2019

4.1-6

2. Project Scope – Brampton Library(Category 7)

The following are the key activities to be completed for the Brampton Library:

26 September 2019 City of Brampton Service Efficiency Review – Project Initiation

► Review and validate organizational structure for

relevance and operational efficiency

Organizational Structure Review

► Conduct a benchmarking analysis and jurisdictional

scan of comparable jurisdictions which will consider:

o Cost effective service delivery methods to support

growth and a diverse population

o Types of facility models including the ratio of

facilities/population and types of facilities to

support a growing and diverse population

o Types of programming and value add services

o Budget allocations

o Resourcing

o Cost per capita

o Leading practices

Benchmarking analysis

► Review current processes and service level agreements

to identify opportunities for streamlining and automation

and / or to strengthen efficiency

Process Improvement Opportunities

4.1-7

2. Project Methodology and Approach

• Review documentation and

information

• Develop stakeholder approach

and conduct consultations

across in-scope divisions

• Review relevant programs,

activities and processes

• Review organizational structure,

controls and governance as

required

• Conduct benchmarking and

leading practice review

• Assess accountability controls

and performance management

measures

• Undertake technical

assessments (e.g., fleet)

• Develop a “Current State

Assessment Report”

• Identify delivery model options

• Analyze fleet alternatives and

opportunities

• Formulate recommendations

• Develop interim report including

business cases for near-term

opportunities

• Develop final report and

implementation plan

• Develop final presentation and

project hand-off/knowledge

transfer

Key

Act

ivit

ies

& D

eliv

era

ble

s

Current State

Assessment

Future State Options

Analysis

Interim Report/Final

Report and

Implementation Plan

Project InitiationInformation

Gathering

• Conduct project kick-off:

Confirm work plan, progress

reporting, quality monitoring

and project governance, data

requests

• Develop and confirm

jurisdictional scan approach

• Develop stakeholder

engagement plan

• Deliver final work plan

Project Management


1. Work plan

2. Stakeholder engagement plan

3. Weekly status report tracker

1. Draft of final report

2. Final report and final

presentation

1. Future state options and

recommendations

1. Draft opportunities, findings

and current state assessment

report

1. Stakeholder interview guides

4.1-8

3. Proposed Workplan and TimelineGovernance & Internal Services and Public Works


16-Sep 23-Sep 30-Sep 07-Oct 14-Oct 21-Oct 28-Oct 04-Nov 11-Nov 18-Nov 25-Nov 02-Dec 09-Dec 16-Dec

1 Phase 1: Project Initiation

1.1 Project initiation meeting, data requests

Work plan, stakeholder engagement plan,

weekly status report tracker

1.2 Finalize Project Work Plan

1.3 Develop stakeholder engagement plan

2 Phase 2: Information Gathering

2.1 Review documentation and information

2.2 Develop stakeholder guides and conduct consultations Stakeholder interview guides

2.3 Review programs, activities and processes

2.4 Review organizational structure, controls, and governance

3 Phase 3: Current State Assessment

3.1 Benchmarking and leading practice review

3.2 Identify initial opportunities and recommendations

*Draft opportunities and findings and

current state assessment

4 Phase 4: Future State Options and Analysis

4.1

Additional opportunity identification, detailed analysis of

options

4.2

Engage Senior Leadership Team, evaluate options, develop

short list

4.3 Refine future state recommendations

5

Phase 5: Interim Report/ Final Report and Implementation

Plan

5.1

Develop Draft Final Report and business cases for near-term

opportunitiesDraft of Final report

5.2 Develop final report and implementation plan

5.3 Review and finalize final report and conduct final presentationFinal Report and Final presentation

WeekSl

NoActivity Deliverables

4.1-9

3. Proposed Workplan and TimelineBrampton Library and Fire & Emergency Services


23-Sep 30-Sep 07-Oct 14-Oct 21-Oct 28-Oct 04-Nov 11-Nov 18-Nov 25-Nov

1 Phase 1: Project Initiation

1.1 Project initiation meeting, data requests

Work plan, stakeholder engagement plan,

weekly status report tracker

1.2 Finalize Project Work Plan

1.3 Develop stakeholder engagement plan

2 Phase 2: Information Gathering

2.1 Review documentation and information

2.2 Develop stakeholder guides and conduct consultations Stakeholder interview guides2.3 Review programs, activities and processes

2.4 Review organizational structure, controls, and governance

3 Phase 3: Current State Assessment

3.1 Benchmarking and leading practice review

3.2 Identify initial opportunities and recommendations

*Draft opportunities and findings and current

state assessment4 Phase 4: Future State Options and Analysis

4.1

Additional opportunity identification, detailed analysis of

options

4.2

Engage Senior Leadership Team, evaluate options, develop

short list

4.3 Refine future state recommendations

5

Phase 5: Interim Report/ Final Report and Implementation

Plan

5.1

Develop Draft Final Report and business cases for near-term

opportunitiesDraft of Final report

5.2 Develop final report and implementation plan

5.3 Review and finalize final report and conduct final presentationFinal Report and Final presentation

WeekSl

NoActivity Deliverables

4.1-10

4. Project Deliverables

1. Project Scope and Framework and Stakeholder Engagement Plan –September 23

2. Draft Opportunities and Current State Findings (Fire & Emergency Services, Brampton Library) – October 18

3. Draft Opportunities and Current State Findings (Governance & Internal Services, Public Works & Engineering) – November 8

4. Draft of Final Report (Fire & Emergency Services, Brampton Library) – November 18

5. Final Report & Implementation Plan (Fire & Emergency Services, Brampton Library) – November 29

6. Draft of Final Report (Governance & Internal Services, Public Works & Engineering) – December 6

7. Final Report & Implementation Plan (Governance & Internal Services, Public Works & Engineering) – December 20

26 September 2019

4.1-11

5. Project Governance

► Steering Committee: Budget Committee is the project steering committee for each of the Service Reviews being

conducted

► Project Sponsors: Service area Commissioners are the project sponsors and will work closely with the EY

Engagement Partner to provide strategic direction and inputs

► Project Management: Each service area has assigned a project manager who will work closely with the EY Project

Manager to maintain the project schedule, manage and mitigate risk, and ensure project delivery on time and on

budget

City of Brampton Service Efficiency Review – Project Initiation26 September 2019

4.1-12

13 PFM Blockchain

Questions and Discussion

4.1-13

EY | Assurance | Tax | Transactions | Advisory

About EY

EY is a global leader in assurance, tax, transaction and

advisory services. The insights and quality services we deliver

help build trust and confidence in the capital markets and in

economies the world over. We develop outstanding leaders

who team to deliver on our promises to all of our stakeholders.

In so doing, we play a critical role in building a better working

world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or

more, of the member firms of Ernst & Young Global Limited,

each of which is a separate legal entity. Ernst & Young Global

Limited, a UK company limited by guarantee, does not provide

services to clients. For more information about our

organization, please visit ey.com.

© 2019 EYGM Limited.

All Rights Reserved.

1801-2543904

ED None

This material has been prepared for general informational purposes only and is not

intended to be relied upon as accounting, tax or other professional advice. Please

refer to your advisors for specific advice.

ey.com

4.1-14

Private and Confidential

B L A C K L I N E

C O N S U L T I N G

A Higher Standard

Community Services Efficiency Review

City of Brampton

Council Introduction

26th September 2019

4.2-1

Agenda

/ Scope

/ Approach

/ Team

/ Workplan

4.2-2

Scope

Recreation

• Delivering recreation

activities that

positively contribute

to communities and

lifestyles, including:

• Recreation

Planning

• Strategic

Community

Development and

Partnerships

• Community Centre

Programming and

Operations

• Special Projects

and Administration

Facilities Maintenance

• Proactive

maintenance of City

owned buildings,

including:

• Facilities

Maintenance

• Facilities Services

& Operations

• Asset

Management &

Capital Planning

• Security Services

Animal Services

• Helping ensure

responsible pet

ownership and

cohabitation with

wildlife, through

community outreach

and enforcement,

including:

• Animal Shelter

• Animal Control

Service Brampton

• First point of contact

for the City’s multi-

channel, multi-

location customer

service, including:

• Contact Centre

• 311

• Cashiers

• Service Brampton

Centre

3

4.2-3

Approach

4

4.2-4

Opportunities

► Business process

and work methods

► Organizational

structure

► Governance model

► Alternate service

delivery approach

► Automation

► Shared services

► Service innovation

► Service adjustments

► Synergies across

services/departments

► Workload reductions

► Collaboration

5

KPI and Financial

Analysis Cost Savings

Cost

Avoidance

Input from Stakeholders

Comparator Analysis

Opportunity

Index

Service Profile Analysis

Service

Efficiency

Process and

Technology Analysis

Organizational Analysis

4.2-5

Our Team

6

Clarity | Insight | Professionalism

Workstream A

Recreation and Service

Brampton

Workstream B

Facilities Operations and

Animal Services

John Naas

Partner and Lead

Ian Shelley

Partner and Lead

Sami Issa

Senior Consultant

Hannah Murphy

Senior Consultant

Fara Ogunsanya

Associate Consultant (Shared Resource)

4.2-6

Workplan

7

Month

Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

1. Project Kick-off

♦

2. Identify Opportunities

♦

3. Design Solutions

♦

4. Report Recommendations

♦

Co

nti

ng

en

cy P

eri

od

Develop implementation plan

Develop final report

Executive briefing

Design opportunities with staff

Consolidate recommendations

Kick-off meeting

Document opportunities

NovemberSeptember October December

Gather documentation

Stakeholder consultation

On-site visits

Document baseline service metrics

Conduct benchmarking analysis

Analyze service and service levels

Prioritize opportunities

Working session to confirm focus areas

4.2-7

B L A C K L I N E C O N S U L T I N G

4.2-8

Sep 26, 2019

Service Efficiency Study:

• Economic Development

and Culture

• Transit

Budget Committee

Presentation

4.3-1

Who We Are

1

Budget Committee Presentation

Strategy and

Operations

Governance

& Leadership

Customer

Experience

Project

Management

Process

Improvement

Learning &

Enablement

Robotics Process

Automation

Risk

Management

Research

& Analytics

Change

Management

Optimus SBR is an independently owned management consulting firm that works

with organizations across North America.

Consultation/

Facilitation

Practice Areas

Government & Health Care • Energy & Transportation • Travel & Private Sector

Financial Services

4.3-2

Economic

Development and

Culture

01

2

4.3-3

Contents

Budget Committee

Presentation

Sep 26, 2019

1. Project Team

2. Project Mission and Success

3. Work Streams and Study Focus

4. Project Approach

5. Timelines

3

Economic Development

and Culture

4.3-4

Team Organizational Structure

4


Mary Tate

Executive Oversight

Vivian Tan

Project Manager

Rohit Hora

Consultant

Michael Bugeja

Consultant

Bill Allen

SME

4.3-5

Project Mission & Success

o To identify and recommend opportunities that will provide maximum serviceefficiency savings in the short and long term, focusing on three (3) identifiedfocus areas - Economic Development and Culture Department (EDCD),Performing Arts Section, and Festivals and Special Events Office.


Project Mission

Project Success o Identification of changes to work methods, processes, responsibilities, andother factors that will result in the most cost savings and the greatestimprovement in service delivery both in short term (1-2 year) and long term.

o Opportunities of alignment within and across departments from a structuraland service delivery perspective.

o Identification of opportunities for introducing more cost-effective and efficientprogram delivery applications.

o Identification of interdependencies with other departments.

o A clear understanding of cost requirement and savings resulting from therecommended changes.

o Clear implementation guidelines.

o Buy-in from all key partners and stakeholders.

5

4.3-6

Work Streams and Study Focus

6


Economic Development and Culture Department (EDCD)

Performing Arts Section –Cultural Services Division

Festivals and Special Events Office – Cultural Services

Division

Areas of Review

• Process Improvement

• Benchmarking/

Jurisdictional Scan

• Organizational

Structure Review

• Alternative Service

Delivery Model

• Process Improvement

• Benchmarking

• Benchmarking

• Alternative Service

Delivery Model

4.3-7

Project Approach


Project Launch & Discovery1.

o Setup and Planning

o Kick-Off Meeting

o Discovery

o Project Plan

o Knowledge Transfer and Project Closeout

o Evaluation Framework

o Study Focus Confirmation

o Stakeholder Engagement Planning

o Final Report Development and Review

o Final Presentation

o Data and Document Review

o Stakeholder Engagement

o Jurisdictional Research and Environmental Scan

o Assessment of In-Scope Areas

o Current State Summary

o Recommendation

Development

o Impact Analysis of Recommendations

o Preliminary Recommendations

Review

Knowledge Transfer and Project Closeout6.

Evaluation Framework and Study Focus Confirmation2.

Current State Assessment of Study Focus Areas3.

Recommendation Development and Impact Analysis4.

Report and Documentation Development5.

o Current State Summary (including Issues and Gaps Analysis Roster)

o Evaluation Framework

o Confirmed Study Focus Areas and Methodology

o Final Report of Recommendations

Key Deliverables

o Draft Report of Recommendations

o Project closeout

4.3-8

Sep Oct Nov

Sep 16 Sep 23 Sep 30 Oct 7 Oct 14 Oct 21 Oct 28 Nov 4 Nov 11 Nov 18 Nov 25

Timelines


Kick-Off Meeting

Preliminary recommendations and impact analysis report

Project Plan

8

Current State Summary Report

Evaluation Framework and Study Focus Confirmation

Recommendation Development

Estimated 2.5-3 months engagement

Key Deliverables

Week

Current State Assessment of Study Focus

Areas

Project Launch & Discovery

Report and Documentation Development

Final Report

Project Close-Out

Planning CloseoutProject Management, Monitoring, and Control

Draft service efficiency evaluation framework;

Research and Engagement Plan

4.3-9

Transit

02

9

4.3-10

Contents

Transit

Budget Committee

Presentation

Sep 26, 2019

1. Project Team

2. Project Mission and Success

3. Work Streams and Study Focus

4. Project Approach

5. Timelines

10

4.3-11

Team Organizational Structure

11


Arminda Dumpierrez

Executive Oversight

On-demand Transit Assessment

Study #1

Bus LifecycleAnalysis

Study #2

Snow Removal for Transit Facilities

Study #3

Service Reliability

Study #4

Yuval Grinspun

Project Manager

Daniel Berkovitz

SME

Cathal O’Gorman

SME

Matthew Lattavo

Consultant

John Ford

Project Manager

JananyRagunathan

Consultant

Rosalyn Chiu

Project Manager

Lindsay Martin

Consultant

David McPhee

Project Manager

Rohit Hora

Consultant

4.3-12

Project Mission & Success

o To identify and recommend opportunities that will provide maximum service efficiency savings in the shortest period of time for the four (4) identified focus areas – On-demand transit, Bus Lifecycle, Snow Removal for Transit Facilities and Service Reliability


Project Mission

Project Success o Identification of changes to work methods, processes, responsibilities, and other factors that will result in the most cost savings and the greatest improvement in service delivery both in short term (1-2 year) and long term.

o Opportunities of alignment within and across departments from a structural and service delivery perspective.

o Identification of opportunities for introducing more cost-effective and efficient program delivery applications.

o A clear understanding of cost requirement and savings resulting from the recommended changes.

o Clear implementation guidelines with the identification of any risks and implications.

o Buy-in from all key partners and stakeholders.

12

4.3-13

Work Streams and Study Focus

13


Study #1On-Demand Transit

Assessment

Study#2Bus Lifecycle Analysis

Study #3Snow Removal for Transit Facilities

Areas of Review

• Analysis of

current service

delivery model

• Opportunities to

use on demand

at a lower cost

• Conditions for

successful

implementation

• Optimum bus

retention years

by fleet type

• Optimum

maintenance

program

• Review service

level

requirements

• Develop cost

efficient service

model

Study #4Service Reliability

• Analyse costs of

long-term

absenteeism

• Assess potential

cost savings by

assigning

contingent

resources

4.3-14

Project Approach


Study Planning and Kickoff Meeting1.

o Study Planning and Kickoff Meeting

Deliverables

o Bus Retention and Maintenance Policy

o Bus Maintenance Program

o Bus Replacement Schedule

o Current state data collection

o Analysis of findings

o Current state summary

o #1 - Service Concept Design

o #2- Bus Retention and Maintenance Policy Development

o #3 - Service Level Analysis

o #4 - Benchmarking and Best Practice Review

o #1 - Strategy Development

o #2 - Schedule and Maintenance Program Development

o #3 - Cost and Benefit Analysis

o #4 - Options Development and Model Setup

o Draft Final Report

o Review and Validation

o Update and Submit Final Report

Current State Data Collection and Review2. Study Specific3. Study Specific4.

Report Development5.

o Service Concepts

o Service Communication Strategy

o On-Demand Transit Strategy

o Recommendations Report o Costing Model

o Final Report

Study #1 Study #2 Study #3 Study #4

4.3-15

Sep Oct Nov Dec

Sep 23 Sep 30 Oct 7 Oct 14 Oct 21 Oct 28 Nov 4 Nov 11 Nov 18 Nov 25 Dec 2 Dec 9

Timelines


Kick-off Meeting 15

Estimated 2.5-3 months engagement

Key Deliverables

Week

Planning Closeout

#1 Service Concepts

#1 Service Communication Strategy

#1 On-Demand Transit Strategy

#1 #2 #3 #4 Study Planning and Kickoff Meeting

#2 Bus Retention and Maintenance Policy

#1 #2#3 #4 Final Report

#4 Costing Model

#4 Benchmarking and Best Practice Review

#3 Service Level Analysis

#2 Bus Retention and Maintenance Policy Development

#1 Service Concept Design

#1 #2 #3 #4 Report Development

#1 #2 #3 #4 Current State Data Collection and Review

#2 Schedule and Maintenance Program

Development

#1 Strategy Development

#3 Cost and Benefit Analysis

#4 Options Development and Model Setup

#2 Bus Maintenance Program; Bus Replacement Schedule

Project Management, Monitoring, and Control

4.3-16

4.3-17

thursday, september 26, 2019...governance & internal services and public works 26 september 2019...

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