Tips and Tricks for New System Managers

Tiffany Schroeder, RN, BSNCPN Nurse System Manager

Kimberly SmithCPN Data Tech

Hanover HospitalHanover, PA

Luann Ramsey, RNClinical Applications Specialist,

GE Healthcare

Disclaimer

©2015 General Electric Company – all rights reserved.

GE reserves the right to make changes in specifications and features shown herein, or discontinue the product described at any time without notice or obligation. This does not constitute a representation or warranty or documentation regarding the product or service featured.

Centricity Perinatal does not replace clinical observation and evaluation of the patient at regular intervals, by a qualified care provider, who will make diagnoses and decide on treatments or interventions. Features of the Centricity Perinatal system are intended to support clinical decision making and should be used in combination with other clinical inputs, such as real time patient observation and information contained within other systems or recording tools. Not intended to be used as a primary monitoring device.

Google is a registered trademark of Google Inc.

GE, the GE Monogram, Centricity, and imagination at work are trademarks of General Electric Company.

GE Healthcare, a division of General Electric Company.

Conflict of Interest Disclosure

The faculty and planning committee have declared no conflict of interest.

Objectives

Discuss the importance of the informatics nurse

Identify major responsibilities of the system manager

Recognize the importance of hospital policies in relation to managing a documentation system

Identify multiple organizational tools to assist with daily maintenance issues

Name resources available for help as a new system manager

Define the purpose of the CPNUG and how it can assist in building skills essential to being a great system manager

Criteria for successful completion include attending the entire session and turning in an evaluation form.

Introductions…

Tiffany• Watchchild system was being replaced with CPN in August

2011

• CPN Superuser for night shift Part-time CPN Nurse System Manager

Kim• Unit Secretary=Knows all about everything

• Should probably know all about CPN too!

Nursing Informatics

Roles and Responsibility

System Implementation

System Development

Quality Initiative

Liaison

Strategic Planning

Informatics Education

Vendor Communication

Nursing Education

CPN System Manager

Roles and Responsibility

Maintaining the birthlog

User access

Daily maintenance

Implementing and maintaining interfaces

User Training

Configuration

Learn the Rules

Does anyone know where we keep the unwritten rules?

Hospital Policies/Procedures

Become familiar with your hospital policies and procedures• Access requests

– Both activating new users and deactivating old accounts

• Passwords

• Change control – very important to understand this for making configuration changes to your system– At my facility, I have to submit a form with my changes

summarized and I include a copy of the screen shot, configuration report, and printed version (as applicable)

– Then I have to attend our EDC (Electronic Documentation Committee) meeting to present my changes

• Plan for Comments/Concerns

Concerns/Comments/Requests

Create a way for staff to reach you for issues/concerns or requests• Email

• Paper forms

• Electronic forms

Google™ Docs/Drive• Very useful to create forms for users to submit info

• Email alert when something has been submitted

I have two forms set up in Google™ Drive that are linked via URL from our home

page in CPN.

Keep Track of Requests

Organize your configuration requests and other projects to keep track of everything you’re working on in one place• Description of Request/Project

• Other people involved

• Steps/Process

• Estimated time to complete

• Status

Project Spreadsheet

Here are some tricks we’ve created…

System Manager Home Page

Create a home page that works for you

If there are things you need to check each day or information you look for frequently, create a home page with that information so it’s right there!!

Create a list of things you need to check on a daily basis and make a spreadsheet/checklist for easy reference each day

Have drop downs that you add new nurses/providers/ others to? Keep a list of all the items you need to add to each type of user.

Be creative!! Any process you don’t do very often that has a lot of steps, map it out so it’s easier each time you do it!!

What GE Healthcare Can Offer You

The CPN Community

https://engage.gehealthcare.com/welcome

Website has lots of information and resources for you to access-• Upgrade community

• Service Portal

• Class Schedules

• Webinars

• Release Notes, Infobytes, Service Manuals

Make your SSA work for you!

Upgrades

Webinars/Webexes

Contact GE Tech Support • If you have an SSA, TAKE ADVANTAGE OF IT!!

• 1-800-433-2009

• OR use the Service Portal https://engage.gehealthcare.com/welcome– ***You must request access to use eservice

How CPNUG Can Help

CPNUG ListservEmail forum for CPN users to exchange ideas, network, and share resources

Users range in knowledge from beginners to experts!

Search the archives for past topics/discussions

Sign up for the daily digest or individual emails

Get Active• ASK QUESTIONS

• Share your ideas

• Support each other

CPNUG Files

Uploaded files include:• Past conference presentations

• Past webinar presentations

• Infobytes and Release Notes

• Various How To and Show-and-Tell examples from users on lots of listserv hot topics

Other Website Features

Polls and Surveys– Create polls and surveys for other CPNUG users to

participate in if you are looking for lots of feedback

Developmental Requests• Have a system request for GE Healthcare? Submit your

idea here! The CPNUG board will review and submit to GE Healthcare

CPNUG Education Offerings

Conference!!!!

Webinars• “Show and Tell” webinars presented by other CPNUG

users on various hot topics

• Watch your listserv email and check the website for upcoming events!

Questions???