Internet and Home Phone

Tips & TricksA handy User Guide for setup and support

Table of contents Important Information ..........................................................2-3

Mobile Apps ..................................................................................... 4-5

Internet: Email & Wi-Fi ............................................................6-7

Phone: Managing Features & Voicemail ..............8-9

Phone: Accessing Voicemail .........................................10-11

Resources & SolutionsGetting set upConfigure your email, troubleshoot and resolve service issues, set up Wi-Fi, and more.

Go to ufix.att.com or att.com/smarthomemanager

Manage your accountFor 24/7 access to your account information download the myAT&T app at att.com/myattapp1

Keep your email address and contact numbers updated in the Profile section.

Sign up for Paperless Billing and Auto Pay in the Billing & Payments section.

User guides/Guías rápidas In English visit att.com/userguides (includes tagged PDF for accessibility).

En Español visita att.com/guias

Alternate formats of this guide are available in large print or braille. Call 800.288.2020

to request your User Guide (inventory code ATT112200800-11) in an alternate format.

1myAT&T app: Compatible device & online account req’d. Data charges may apply for app download & usage.

Record your important account information here for easy reference.With all your key information in one place, it’s a snap to manage your account and get support when you need it.

My important infoGeneral information

Account Number

4-Digit Passcode

AT&T User ID

AT&T User ID Password

Wi-Fi® information

Wi-Fi Network Name (SSID)

Wi-Fi Password (Wireless Network Key)

Your AT&T User ID allows you to manage your account online. You can view and pay your bill, enroll in Paperless Billing, sign up for updates regarding your AT&T service, and much more.

SupportmyAT&T app on your mobile device

att.com/support for online troubleshooting

800.288.2020 and ask for “technical support”

att.com/wifisupport for Wi-Fi SupportOr contact AT&T ConnecTech® at 800.270.5103 for help

with installation, setup, and tech support for your Wi-Fi

network, regardless of service provider or manufacturer.

Accessibility Support

Telephone equipment for vision and/or hearing impaired Phone: 800.772.3140 TTY/TDD: 800.651.5111

Mobile apps myATT app

Smart Home Manager app

Voicemail Viewer app

myAT&T app1

Take charge of your account with the free myAT&T mobile app

anytime, virtually anywhere.

Billing & paymentsPay your bill, manage payment options, view payment history, and more.

Your services, your way!Manage your plans and services.

Download Go to your device’s app store or att.com/myattapp on your device.

OR

Text “easy” to 556699 from your mobile device.

Sign in using your AT&T User ID and password. (If you don’t have an

AT&T User ID, choose “Create one now.”)Only available on iOS devices 5s and above.

1myAT&T app: Compatible device & online account req’d. Data charges may apply for app download & usage.

Smart Home Manager AppAT&T Smart Home Manager makes managing your home network and all your connected devices super easy!

View or personalize your Wi-Fi name or password.

Keep track of connected devices.

Invite friends to your Wi-Fi network.

Customize your device names.

Check your signal strength and manage your network performance.

Download Download the Smart Home Manager

app through your device's app store, or go

to att.com/smarthomemanager

Sign in with your AT&T User ID and

password to get started.

Data rates may apply to app download and usage. AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Features may depend upon Gateway models.

Voicemail Viewer appVoicemail Viewer and Voicemail-to-TextListen to and/or read your voicemail messages on your qualifying

iOS or Android™ device via the Voicemail Viewer app. Download the

app to your smartphone from Google Play or the App Store.

For even more convenience, you can also combine your AT&T Wireless

and digital home voicemail into a single voicemail box and add up to

two wireless numbers.

Unread Private/ Urgent Message

Wireless Number Called

Wireline Number Called

Internet

Get connected

Set up & access email

Get smart about Wi-Fi

Get support

Get connected Go Wi-Fi® Find your Wi-Fi network name and password on the yellow sticker on

the side of your Wi-Fi Gateway, or use the Smart Home Manager app.

Go to your wireless network settings on your device

and refresh the network list.

Select your Wi-Fi network name. Enter the Wi-Fi password.

Wired ConnectionConnect an Ethernet cable from your computer, notebook, or printer

to an open yellow Ethernet port on the Wi-Fi Gateway.

Set up & access emailSet up your AT&T email during the registration process. Then access

your email from your home or mobile device anytime, anywhere:

Go to att.net

In the upper right side, select SIGN IN.AT&T Email provides access to a personalized inbox, up to 21 email

addresses, virtually unlimited storage, and the latest spam technology.

Enjoy the att.net entertainment homepage with news, sports,

celebrities, and more.

Need help? Go to att.com/emailsupport

Get Smart About Wi-FiAT&T Smart Home Manager app2

Monitor your home Wi-Fi network from anywhere, on any device.

Personalize your Wi-Fi name and password.

Manage all connected devices from one spot.

Invite friends to connect to your network—without sharing your password.

Manage network performance and signal strength.

Download the Smart Home Manager app through your device’s app store,

or go to att.com/smarthomemanager

AT&T Smart Wi-Fi Extenders3

Get expanded Wi-Fi coverage for a seamless and reliable connection.

Best available connection—Mesh technology automatically selects it.

Easy setup—just a few minutes to get connected.

More freedom—stream, play, and work in more places at home.

Go to att.com/betterwifi

Your GatewayInternet speed can vary based on many factors.

Go to att.com/optimizeyourconnection for hints to help you get the

most out of your internet connection.

Get SupportPC ToolboxFor better performance, keep your PC in shape by doing periodic scans to identify and help correct performance issues—at no charge.

AT&T ConnecTech® specialists are also available, for a fee, to fix computer and home network issues.

Go to https://pctoolbox.att.com

2AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Limited to home Wi-Fi network. Access to AT&T SmartHome Manager available anywhere on any device. Data charges may apply. 3AT&T Smart Wi-Fi Extender is a Wi-Fi signal extender designed for use with a 5268AC, BGW210, or NVG599 Wi-Fi Gateway. Requires AT&T Internet service and Smart Wi-Fi subscription.

AT&T Phone

Managing your calling features & voicemail

Accessing voicemail

Calling FeaturesYour digital phone service comes with great calling features and convenient voicemail access to help you manage your reachability and protect your privacy.

Here are just a few of the features you can use: Call Blocking Features allow you to block or screen calls the way you want to.

Block certain numbers—including the last incoming number. Or allow only

certain calls to ring through while blocking others.

Call Protect helps reduce unwanted calls from scammers and robocallers,

displaying them on your caller ID.

Call Forwarding Features let you be reachable when you want. Forward all

your calls or select just one—all the time or just when you don’t answer.

Go to att.com/uvfeatures for a full list of calling features and instructions.

Managing your calling features and voicemail

On your device or laptop

Open the myAT&T app on your device or go to att.com/myatt and sign in.

Expand My digital phone by clicking the + in that box.

Select Check or manage voicemail & features in the My Voicemail & Phone Features box.

Select the tab for what you want to do:

Manage calling features Phone features tab

Access voicemail Voicemail messages tab

Manage voicemail settings Voicemail settings tab

Change PIN Voicemail settings tab

On your phone

Once activated online, you can control these features from your phone:

Call blocking—press *60 and then follow the prompts.

To turn off, press *80# Call protect—dial *61 to add the number to your digital phone call block list.

All call forwarding—press *72 and then follow the prompts.

To turn off, press *73# No-answer call forwarding—press *92 and then follow the prompts.

To turn off, press *93#

Accessing your voicemail

On your phone Home Phone: Dial *98 (or dial your home

phone number).

Any Phone: Dial your home phone number.

When you hear the greeting, press *. Enter your PIN and follow the prompts.

Forgot your PIN?Attempt to enter a PIN and press #. If you incorrectly

enter your PIN, you’ll be prompted to press 1 and

then enter the Authentication Code you chose when

you first set up your mailbox. Once entered, follow

the prompts to create a new PIN.

Changing your PINDial your home telephone number. When you hear

your greeting press * Enter your PIN and press # Press 4 for mailbox settings.

Press 2 for administrative options.

Press 1 for security.

Press 1 to change PIN.

Read your voicemail messagesDownload the Voicemail Viewer app to your qualifying iOS

or Android™ device or forward your voicemail messages

to your email to access and read your messages on your

smartphone, tablet or computer. Go to att.com/vmviewer

or your device’s app store.

Integrated voicemailCombine your AT&T Wireless and home voicemail into a single

voicemail box for maximum convenience! The default is your

home phone voicemail greeting. To use a different greeting for

your wireless phone number:

Press and Hold 1 on your wireless phone to access your mailbox.

Press 4 for Mailbox Settings.

Press 3 for Greetings and follow the prompts.

We’re always here to helpGet answers 24/7

Go to att.com/support Go to the myAT&T app

on your mobile device.

Call 800.288.2020Please have your 4-digit

passcode available when calling.

Go to forums.att.comEngage with other customers

through our forums.

©2019 AT&T Intellectual Property. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. ATT112200800-11 (05/19)

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