Welcome

Older People’s Assembly

27 June 2017

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Agenda

• 1:30pm: Registration and refreshments

• 2:00pm: Welcome

• 2:05pm: Update from the Older People’s

Champion

• 2:20pm: Presentations: “Transport Services”

• 3:10pm: Q&A and Discussions

• 3:25pm: Feedback and Close

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Reporting issues and service requests

•Council Main Switchboard and out-of-hours

service: 01895 250111

•Key Contact Numbers - inside back cover of

Hillingdon People

•Do it online 24/7 at www.hillingdon.gov.uk

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Cllr Ray Puddifoot

Older People’s Champion

Transport Services

• Safer Transport Team – PC Simon Robson

• London Buses – Sophie Achillini

• Dial-a-Ride – David Page and Daisy Williams

• Hillingdon Hospital Transport- Chris Pollard

• LBH, Transport and Aviation – Alan Tilly

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“Safer Transport Team”

PC Simon Robson

PCSO Wayne Lemard

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SAFER TRANSPORT

The Roads and Transport Policing Command (RTPC) work in partnership with

Transport for London (TfL) to Keep London moving safely by policing across

London's transport network.

We work towards continually improving safety on the transport network

and around transport hubs by reducing crime and ASB and increasing

confidence.

We do so by working in partnership, being a visible presence on buses and

at transport hubs and using a problem solving approach.

SAFER TRANSPORT

Our remit

The RTPC has a number of specialised units that deal with a

variety of issues on London's Transport Network, including:

• Safer Transport teams

• Roads Policing (Traffic)

• Cycle / Motorcycle safety teams

• Commercial vehicle unit, Collision investigation

• Cabs, CCTV investigation

• Proactive / Reactive crime investigations

SAFER TRANSPORT TEAM

HILLINGDON

Work in partnership to ensure the transport

network is safe for all to use without fear of crime.

Hillingdon STT provides cover between

07:00 – 22:00 Mon to Thursday

07:00 – 00:00 Friday

14:00 – 00:00 Saturday

SAFER TRANSPORT TEAM

HILLINGDON

ON THE BUS

• School bus patrols - before and after school

at key locations.

• High visibility patrols - reassurance on the

bus network and transport hubs.

• High visibility patrols –ZWS – Zip card

withdrawal scheme.

SAFER TRANSPORT TEAM

HILLINGDON

BUS CCTV

•Average of 16 cameras on each bus!

•Both inside and outside.

• Can provide evidence for a crime or

expose the truth…

The camera never lies….

Ouch!

SAFER TRANSPORT TEAM

HILLINGDON

MINICABS

• Licensing / touting offences.

• Cab office visits.

• WORK WITH TfL

• Joint Revenue Protection Inspection with

TfL

SAFER TRANSPORT TEAM

HILLINGDON

• Total number of offences is down by 12, 17%

reduction.

• Violence against the person is down by

15 crimes, a 36% reduction.

• Sexual offences are up by 3 offences to 6, a

100% increase, however……

SAFER TRANSPORT TEAM

HILLINGDON

RECENT SUCCESS:

• Male had committed several indecent assaults

on young females. CCTV image enabled

operation in area to apprehend offender.

• Oyster evidence – movement matched the

location of offending.

SAFER TRANSPORT TEAM - HILLINGDON

Engagement:

• Bus garage surgeries with drivers

• Talks with vulnerable transport user groups

• Bus stop street surgeries

• Safe travel at night – plan your journey home.

• School presentations

• Free bike marking

• Safe / independent travel training in conjunction

with Ealing MENCAP.

http://www.met.police.uk/teams/transportnw/hillingdon/index.php

SAFER TRANSPORT TEAM

HILLINGDON

Questions?

Accessibility at Transport for London

Sophie Achillini – Communications and Engagement Manager

Organisations we work with

What we do

Step-free access & avoiding stairs

• Platform humps

• Boarding ramps

• Level infrastructure

• Lifts

• Low-floored trains

• Kneeling buses

Bus accessibility • A fully accessible network

• All buses are fitted with

wheelchair ramps, and can

kneel

• Around 93 per cent of bus

stops are accessible, with

plans for 95 per cent of bus

stops accessible soon

• We have had iBus on buses

for more than 10 years

• There are more and more

buses fitted with induction

loops

Staff training

• All our station staff and bus

drivers undergo disability

equality training, designed

and delivered by disabled

people

• All Tube station staff

recently underwent an

extensive week-long

customer service training

course, with focus on

assisting disabled customers

Staff training

• We have now started Hello

London!, a customer

service course for all

24,700 London bus drivers

• The programme will

address the aspects of our

customers’ journeys that

research shows could be

improved, including more

real time information and

bus drivers not stopping or

opening the doors.

Wheelchair priority space

• Drivers must make

every effort to give

wheelchair users access

to the wheelchair

priority area, even if it

is occupied by buggies

and other customers.

• Buggy users won’t be

forced to leave the bus.

Please offer me a seat

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• Use Journey Planner

• Use maps, apps and

guides

• Speak to someone in

our call centre

• Use a Help point

• Speak to staff

Information and

journey planning

Contact us

Write to: TfL Customer

Services, 4th Floor, 14 Pier

Walk, London, SE10 0ES

Call: 0343 222 1234

Follow us on Twitter:

@TfLAccess

Email:

TfLAccessibility@tfl.gov.uk

David Page

Passenger Services

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Hillingdon Hospital Transport

Chris Pollard Patient Transport and

Waste Monitoring Officer

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Facilities

Non-

Emergency

Patient

Transport

Healthcare Transport

Facilities Manages the Non-Emergency Patient

Transport Service contract in Hillingdon Borough for

both Hillingdon Hospital and Hillingdon Clinical

Commissioning Group.

Providing Patient Transport to and from Health Care

Facilities (this does not include GP appointments).

Transport is provided due to medical need at the time

of the appointment.

Eligibility Criteria

Patients have to meet an eligibility criteria to access

this service which is set by the Department of Health.

The assessment would be undertaken by your GP, or

Clinic you are attending (in the community or the

Hospital).

Once agreed that the Patient requires Transport, the

clinical team would book transport for the Patient.

Patient Transport Supplier

Transport is supplied by a private ambulance

company who has a range of different types of

vehicles to meet our patient needs.

Providing cars or ambulances for walking patients,

wheelchair and stretcher accessible ambulances

Transport Advisory Group

• NW London NHS Commissioners have a Patient

Transport Service Managers Group that meets

monthly, which includes Hillingdon.

• They are standardising eligibility, mobility categories

and standards in the NW London area for all

patients.

• This will allow the same quality standards across

NW London NHS.

NHS NW London Area

Healthcare Transport

• Healthcare transport is there to help all

groups, ages and types of patients attend

appointments, be discharged to their

residence or transferred between hospitals.

• It is designed for Healthcare needs and is in

high demand.

Hillingdon’s Facilities Team

Thank you for your time

Dr Alan Tilly

Transport and Aviation Manager

‘Walking in Hillingdon’

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8832

5628 5509

3514

579 3000

2000

4000

6000

8000

10000

Road user type

Car Occupant MotorcyclistsPedestrian Pedal CyclistsGoods Vehicle Occupant Bus or Coach occupant

Walking safely .

Who’s involved in accidents?

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Walking safely .

Age of pedestrians killed

Walking safely

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Why pedestrian accidents happen Number Percent

Pedestrian failed to look properly 10,139 59

Pedestrian careless, reckless or in a hurry 4,884 28

Pedestrian failed to judge vehicle’s path or speed 3,221 19

Crossing road masked by stationary or parked vehicle 2,472 14

Pedestrian impaired by alcohol 1,751 10

Pedestrian wrong use of pedestrian crossing facility 1,108 6

Dangerous action in carriageway (eg. playing) 1,075 6

Pedestrian wearing dark clothing at night 816 5

Pedestrian disability or illness, mental or physical 484 3

Pedestrian impaired by drugs (illicit or medicinal) 187 1

Total number of accidents 17,147 100

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Roads that are

easy to cross

Shade and Shelter

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Places to stop and rest

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Not too noisy

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People choose to walk

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People feel safe

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Finding your way around

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People feel relaxed

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Clean Air

Thank you

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Questions, Answers and

Discussions.

Next Assembly

Tuesday 26 September 2017

Registration and refreshments

from 1:30 to 2:00pm

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Thank you

for attending today

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