tobiano homeowner's information guide 111709

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Tobiano Communications Inc.Fibre-to-the-Home Network

Homeowners Information Guide

145 Holloway Drive Tobiano, BC V1S 0B311/17/09

Phone: 250 434-5858 Fax: 250 434-5859 Technical Support: 250 434-7220 support@tobianocommunications.ca

Welcome to Tobiano & Welcome to Tobiano Communications Inc!

Now that you have chosen to make your home within this very special community, Tobiano Communications Inc. can keep you connected to the rest of the world with the most advanced communications experience yet developed Tobianos Fibre-to-theHome (FTTH) Network. The Network makes it possible to deliver communications services, at the speed of light, to each and every home at Tobiano. High-Definition Digital Television, High Speed Internet and Digital Telephone are all offered through Tobianos Fibre-to-the-Home Network. The most advanced communications technologies yet developed, are all available at Tobiano today! Equally important, Tobianos communications capabilities and services can grow with future technologies as they are developed, unconstrained by bandwidth capacity issues that pose limitations on conventional telecommunications services. Let us show you how Tobianos Fibre-to-the-Home Network can keep you connected today and tomorrow!

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Tobiano Communications Inc.

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Questions about the Network

What is the Fibre-to-the Home (FTTH) Network?Tobiano Communication Incs Fibre-to the-Home Network delivers telecommunication signals through bundled glass fibre strands rather than conventional copper and coaxial cable. These fibre optic cables are located in underground conduits distributed throughout Tobianos roads, avoiding unsightly overhead wiring in our resort community. The Tobiano FTTH Network extends fibre technology along the last mile, the final leg of connectivity from the communications service provider to each individual Tobiano home.

Why was the network built?With the advent of internet and digital television, consumers are now using telecommunications services that require data transfer at rates and volumes significantly higher than conventional distribution systems were designed to accommodate. Further, rural areas are often the last to experience extension of new telecommunications services. Tobianos high capacity FTTH Network is capable of delivering enough bandwidth for the technologies of today and tomorrow. Future technologies such as videophones and 3D television will require more data transfer capabilities. Today, Tobiano Communications Inc. can deliver telephone, digital television and high-speed internet to your Tobiano home, at a performance standard currently unavailable in most urban centres.

Who are the telephone, internet and digital television service providers?Tobiano Communications Inc. has agreements with Mascon Cable Systems and Titan Communications Inc. to provide Tobiano residents with HD television programming and digital telephone service across TCIs Fibre-to-the-Home Network. Tobiano Communications Inc. has also entered into agreements with several communications companies to connect Tobianos FTTH Network to major fibre-optic trunkmains throughout British Columbia and the world. As digital technologies advance, additional services and service providers will inevitably be offered through Tobianos FTTH Network.

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Telecommunication Services

Digital Telephone, Internet, and Digital Television services are currently offered through TCIs FTTH Network.

Tobiano homeowners can enjoy a complete triple play service package starting at $149.80 per month, including the following services:

Network Access: ($59.95 per month) The backbone across which the following digital signals are transmitted: Telephone Services: (starting at $26.95 per month) Internet Services: (26.95 per month) Digital Television Services: (starting at $35.95 per month)

Details of these services and options are provided on the following pages.

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Telephone ServicesProvided by Titan Communications Inc.(for Tobiano Communications Inc.)

All of our Packages Include: Local Phone Number Voicemail Unlimited Local Calling Caller ID Call Blocking Call Waiting Online Portal

Calling Plans Basic Plan - $28.95 - $26.95 (Bundled with Television and Internet)Includes:

500 Minutes of Long Distance in Canada/US Enhanced Plan - $39.95 - $37.95 (Bundled with Television and Internet)Includes:

Virtually Unlimited Long Distance in Canada/US (capped at 2000 minutes)

Additional Services

Titan Communications Sales: 1.877.61.TITAN (84286) Titan Communications Support: 1.877.843.32126

Please call our sales department for any of the following services:

Virtual Numbers Fax Line Conference Bridge Mobile Dial Around

Internet ServicesProvided by Tobiano Communications Inc.

The network is capable of carrying information at gigabit speeds and is expandable to meet the increasing needs of homeowners in the future. A 5 Mbps bi-directional Internet connection is not usually available in a residential service, and where available, typically costs hundreds of dollars per month. The Tobiano Fibre-to-the-Home network makes this possible at a fraction of these costs!

Residential Plan - $29.95/mo - $26.95/mo (Bundled with Television and Telephone)

Plan includes the following:o o o o o 5 Mbps burstable download speed 5 Mbps burstable upload speed An Always-On internet connection 5 personal email addresses 60 Gb monthly data transfer; additional data transfer at $1.50 per Gb, per month.

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Television ServicesProvided by Mascon Cable Systems(for Tobiano Communications Inc.)

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Residential Plan - Basic Digital Package - $35.95/moAdditional programming can be selected from the packages below. Please call Mascon at

1-866-832-6020, or visit www.masconcable.ca for programming or service needs.

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Choose from Digital Tuners and RemotesA digital tuner is required for each TV. Existing tuners may be compatible and may be reprogrammed.

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DCT1800 Digital/Analog Tuner Includes a Universal Remote and cables With the DCT1800 Digital/Analog cable settop, you're able to receive today's widest range of cable television offerings - at an affordable priceQuickTime see this TIFF needed to and a decompressor are (Uncompressed) picture.

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DCT6412 HD with Dual Tuner PVR Includes a Universal Remote and Component cables DCT6412 HDTV decoder provides crystal clear picture and sound quality (all digital) Integrated 120 GB hard drive Dolby Digital audio for theatre-like sound Outputs 1080i & 720P HD formats Watch a live program while recording anotherQuickTime see this TIFF needed to and a decompressor are (Uncompressed) picture. QuickTime see this TIFF needed to and a decompressor are (Uncompressed) picture. QuickTime and a TIFF (Uncompressed) decompressor are needed to see this picture.

DCT6416 HD with Dual Tuner PVR Includes a Universal Remote and Component cables DCT6416 HDTV decoder provides crystal clear picture and sound quality Integrated 160 GB hard drive Dolby Digital audio for theatre-like sound Outputs 1080i & 720P HD formats Watch a live program while recording another

or $9.95/month rental

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DCT6208HD with Single Tuner PVR Includes a Universal Remote and Component cables DCT6208 HDTV decoder provides crystal clear picture and sound quality Integrated 80 GB hard drive Dolby Digital audio for theatre-like sound Outputs 1080i & 720P HD formats Refurbished - while supplies last*QuickTime see this TIFF needed to and a decompressor are (Uncompressed) picture.

DCT3416 HD with Dual Tuner PVR Includes a Universal Remote and Component cables DCT3416 HDTV decoder provides crystal clear picture and sound quality (all digital) Integrated 160 GB hard drive Dolby Digital audio for theatre-like sound Outputs 1080i & 720P HD formats Watch a live program while recording anotherQuickTime see this TIFF needed to and a decompressor are (Uncompressed) picture.

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ATLAS DVR/PVR5Device Remote Control The ATLAS DVR/PVR5Device Remote Control is designed to operate Motorola set tops and the majority of TV, VCR, DVD and AUDIO equipment on the market.

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One remote is included FREE with the purchase or rental of any digital tuner.

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for replacement or additional remotes

*Refurbished equipment is warranted as long as you are a customer of Mascon Cable Systems

Initial Home Installation & Network AccessThe Tobiano Fibre-to-the-Home Network has been distributed throughout the resort and the fibre optic cabling is ready to be connected to your home. Connection to the Network will give you access to all the telecommunication services offered across the Network. STEP 1: Determine when you will be ready to have the services connected. STEP 2: Call 250-434-7220 for TCI Support to schedule installation.

Initial Home Installation & Activation Fee -$389.00 plus taxes (due before installation) Tobiano Communications Inc. will: Supply the Uninterrupted Power Supply (UPS 3 hour backup) The UPS unit becomes the property of the homeowner. Supply the Optical Network Terminal (ONT) Note: