tobtab guidelines

(MINISTRY OF TOURISM, MALAYSIA)

GUIDELINES ON APPLICATION FOR NEW TOUR OPERATING/TRAVEL AGENCY BUSINESS LICENCE

1. Applicants must be private limited companies incorporated under the Companies

Act 1965.

2. Applicants must submit two (2) copies of Form 1 (Regulation 3) to the Licensing Division through the appropriate Regional Licensing Offices. All application forms must be signed by the director and bear the company’s stamp.

3. Application must provide supporting documents as required. 4. A processing fee of RM100.00 (non refundable) is required for each application in

the form of draft/money order/postal order payable to Pesuruhjaya Pelancongan (Commissioner of Tourism).

5. Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed.

If qualified or approved, the Ministry will issue a temporary granted in-principle letter valid for two (2) months to enable the preparation of the operating premises, which include:

- Office rental agreements - Floor plans - Photograph of the premise - Certificate of Membership with a recognised travel agent association.

6. The licence and sticker will only be issued when: - the requirements of the premises have been fulfilled - the necessary documents are provided - the licensing fee has been settled - The company must be a member of a recognised travel agent association.

INFORMATION ON SETTING UP A TOUR OPERATING/TRAVEL AGENCY BUSINESS 1. The name of the company must signify a tour operating company or travel agency.

Examples: Asia Travel, Asia Tours, Asia Travel & Tours, Asia Holidays, Asia Leisure, Asia Vacation, Asia Adventure, Asia Kembara

2. Types of businesses licensed:

• Tour operating business i) Inbound tourism ii) Outbound tourism

• Travel agency business (ticketing)

3. Applicant must provide a working paper which include: - Objectives of setting up the company - business target groups - marketing methods - background information on board of directors (with supporting documents) - tour packages offered - networking/business contact letters with foreign travel agencies (if applicable).

4. Total of paid-up capital held • Malaysians • Foreign equity (individuals/companies) is limited to a maximum of 30% (Non

ASEAN countries) or 49% (ASEAN countries). • However foreign companies (not individuals) are allowed to hold 100% equity for

inbound license only. • A company with shareholders and members of the board holding foreign equity

are not eligible for outbound tourism business.

5. Paid-Up Capital Requirements: • In major towns (Kuala Lumpur, Petaling Jaya, Putrajaya, Shah Alam, Johor

Bahru, Ipoh, Penang, Kota Kinabalu, Kuala Terengganu and Kuching) – RM200,000.00 for one or combination of any two or three different businesses

• Outside major towns - RM200,000.00 for a combination of three tourism businesses (inbound,

outbound & ticketing) and outbound only - RM150,000.00 for a combination of tourism businesses (inbound &

ticketing) - RM100,000.00 for travel agency (ticketing) - RM50,000.00 for inbound tourism business

• For inbound license (diving) RM50,000.00 paid-up capital is required for all locations

• Companies with foreign equity ownership are required to provide a minimum

paid-up capital of RM250,000.00.

Required Documents

iv. Copy of Companies Act 1965 which has been certified by the Registrar of Companies

v. Copy of Memorandum and Articles of Association vi. Copy of Form 9 (Certificate of Incorporation of Private Company) vii. Copy of Form 13 (Certificate of Incorporation on Change of Name of

Company) viii. Copy of Form 24 (Return of Allotment of Shares) ix. Copy of Form 25 (Statement Containing Particulars of Shares Allotted

Otherwise than for Cash) x. Copy of Form 32A - Form of Transfer of Securities xi. Copy of Form 49 (Return Giving Particulars in Register of Directors,

Managers and Change of Particulars)

xii. Copy of Shareholder’s Certificate for each paid-up capital shareholder xiii. Two recent passport-sized photographs of each member of Board of

Directors and paid-up capital shareholders. xiv. Copies of academic certificates of Board of Directors/shareholders/staff xv. Letter certifying experience of Board of Directors /shareholders or staff in

the field of tourism xvi. Networking/business contact letters with foreign travel agencies (if

applicable) xvii. Outbound packages offered, if applicable xviii. Supporting letters from related parties (if any)

SUBMISSION OF APPLICATION FORMS

• Applications from the Federal Territories of Kuala Lumpur and Putrajaya, Selangor, Negeri Sembilan, parts of Pahang (Temerloh, Jerantut, Bera, Raub, Bentong, Kuala Lipis and Cameron Highlands) and parts of Perak (Ipoh City,Tanjung Malim District, Tapah, Teluk Intan, Lumut, Pulau Pangkor, Sitiawan and Batu Gajah)

Central Region Licensing Office Ministry of Tourism Malaysia 33rd Floor, Menara Dato’ Onn PWTC, 45 Jalan Tun Ismail 50694 KUALA LUMPUR

• Applications from Kedah, Langkawi, Penang, Perlis and north Perak encompassing towns north of Ipoh (Taiping District, Grik, Lenggong, Sg Siput, Kampar, Kuala Kangsar and Krian)

Northern Region Licensing Office Ministry of Tourism, Malaysia Kedah State Tourism Complex Section 20, Jalan Raja 05000 Alor Setar, KEDAH

• Applications from Kelantan, Terengganu and parts of Pahang (Kuantan town, Pekan District and Maran)

Eastern Region Licensing Office Ministry of Tourism, Malaysia No 5C & 5D, Wisma MPKT, Jalan Hiliran 20300 Kuala Terengganu TERENGGANU

• Applications from Johor, Melaka and parts of Pahang (Rompin District and Pulau Tioman)

Southern Region Licensing Office Ministry of Tourism, Malaysia Level 5-02, 5th Floor, JOTIC Building No 2, Jalan Air Molek 80000 Johor Baharu JOHOR DARUL TAKZIM

• Applications from Sabah and Federal Territory of Labuan

Sabah Region Licensing Office Ministry of Tourism, Malaysia Lot D6, 5B, 6th Floor, Block D PO Box No 6, EPF Building 49 Jalan Keramunsing 88100 Kota Kinabalu SABAH

• Applications from Sarawak

Sarawak Region Licensing Office Ministry of Tourism, Malaysia 5th Floor, Sultan Iskandar Building Jalan Simpang Tiga 93300 Kuching SARAWAK

GUIDELINES ON APPLICATION FOR ADDITIONAL SCOPE OF TOUR OPERATING/TRAVEL AGENCY BUSINESS

1. Application must use Form 1 (Regulation 3). Application must include objectives and the necessity for additional scope.

2. A processing fee of RM100.00 (non refundable) is required for each application in


3. Application for licence for additional scope is allowed after a company has been in

active operation for more than 1 year. 4. Current license must be valid before applying for additional scope license. 5. Applicants must have satisfactory annual business turnover. For this purpose, an

audited financial statement is required. 6. Application for additional outbound scope is not allowed to companies with

foreigners as members of their Board of Directors or shareholders. 7. The company is required to increase paid-up capital to fulfil paid-up capital

requirement for companies holding multiple licenses. 8. Applicants must not have any outstanding offer of compounds under AIP 1992 and

APKP 1999 before any application could be processed 9. A licence fee will be charged upon issuance of new license. Original license must be

returned to be replaced with a new license.

SUPPORTING DOCUMENTS

i. Application for outbound scope – Networking/business contact letters with foreign agencies must be attached

ii. Letters certifying outbound and inbound tourism experience of members of Board of

Directors/shareholders or staff of the company iii. Packages (inbound/outbound) offered (if applicable)

FEES FOR ADDITIONAL SCOPE LICENSE i. Inbound tour operating business – Headquarters: RM250.00

- Branch : RM150.00 per branch ii. Outbound tour operating business – Headquarters :RM500.00

- Branch – RM350.00

iii. Travel agency business - RM200.00/branch - RM100.00 iv. Inbound and outbound tour operating business - RM750.00/branch – RM500.00 v. Inbound tour operating business and travel agency – RM450.00/ branch -RM250.00 vi. Outbound tour operating business and travel agency - RM700.00/branch –

RM450.00 vii. Inbound and outbound tour operating business and travel agency –

RM950.00/branch – RM600.00

GUIDELINES ON APPLICATION FOR ADDITIONAL BRANCH IN TOURISM OPERATING/TRAVEL AGENCY BUSINESS

1. Application must use Form 3 (Regulation 7). Application must include objectives

and the necessity for additional branch. 2. A processing fee of RM50.00 must be submitted for every application in the form of

bank draft/money order/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism).

3. Application for licence for additional branch is allowed after a company has been in

active operation for more than 1 year. 4. Current license must be valid before applying for additional branch license. 5. Applicants must have satisfactory annual business turnover. For this purpose, an

audited financial statement is required. 6. Licence for additional branch will be considered based on the needs in the areas

concern.

7. Branch office(s) is not allowed to move outside operating area without the consent of the Commissioner of Tourism.

8. The company is required to increase paid-up capital to fulfil paid-up capital

requirement for companies holding multiple licenses. 9. Applicants must not have any outstanding offer of compounds under AIP 1992 and

APKP 1999 before any application could be processed. 10. If approved, the ministry will issue a conditional approval letter valid for two (2)

months to enable the preparation of the operating premises so that business can be carried out after office rental agreements, floor plans and operating premises have been prepared.

11. A licence fee will be charged upon issuance of new license. Original license must be

returned to be replaced with a new license.

GUIDELINES ON APPLICATION TO APPEAL FOR TOUR OPERATING/TRAVEL AGENCY BUSINESS LICENCE

1. Applications for appeal must be made within 14 days from the date of the rejection

letter/notification to the applicant. 2. Applicants must provide relevant documents based on reasons for rejection. 3. Applicants must not have any outstanding offer of compounds under AIP 1992 and

APKP 1999 before any application could be processed. 4. If approved, the ministry will issue a conditional approval letter valid for two (2)

months to enable the preparation of the operating premises so that business can be carried out after office rental agreements, floor plans and operating premises have been prepared.

5. A licence fee will be charged upon issuance of new license. Original license must be

returned to be replaced with a new license. 6. The decision of the minister is final and conclusive.

GUIDELINES ON APPLICATION FOR TOUR OPERATING/TRAVEL AGENCY BUSINESS LICENCE RENEWAL

1. Application must use Form 5 (Regulation 9) for main office or Form 6 (Regulation

9) for branch licence renewal. 2. All completed applications must reach the Licensing Division through the appropriate

Regional Licensing Offices within 30 days the expiry date of current license. All application forms must be signed by the director and bear the company’s stamp.

3. A processing fee of RM20.00 must be attached for every application in the form of


4. Applicants must not have any outstanding offer of compounds under AIP 1992 and

APKP 1999 before any application could be processed. CONDITIONS ON APPROVAL FOR RENEWAL OF LICENCE. Licence is valid between 1 to 3 years. The number of years for licence approval will be considered as follows: i) 3 years :

• Current annual audit report has been submitted • Company has settled all penalties (if any) • Company has recorded a profit • Submit current membership certificate of a recognised travel agency association. • Company has complied with all other requirements for renewal.

ii) 2 years : • Annual audit report has been submitted. • Company has incurred a loss but does not exceed paid-up capital or 50% of

turnover/revenue. • Submit current membership certificate of a recognised travel agency association. • Company has complied with all other requirements for renewal.

iii) 1 year :

• Company did not submit annual audit report (however, the company must submit a verification letter from an appointed accredited auditor)

• Company has incurred a loss but does not exceed paid-up capital or 50% of turnover/revenue.

• Submit current membership certificate of a recognised travel agency association.

• Company has complied with all other requirements for renewal.

FEES FOR LICENCE RENEWAL Type of Business Validity Period

of Licence

Fee (Main Office)

Fee (Branch Office)

Inbound tourism 1 year

2 years

3 years

RM125.00

RM250.00

RM375.00

RM75.00

RM150.00

RM225.00 Outbound tourism 1 year

2 years

3 years

RM500.00

RM1000.00

RM1500.00

RM350.0

RM700.00

RM1050.00 Travel agency 1 year

2 years

3 years

RM100.00

RM200.00

RM300.00

RM50.00

RM100.00

RM150.00 Inbound & outbound tourism

1 year

2 years

3 years

RM625.00

RM1250.00

RM1875.00

RM425.00

RM850.00

RM1275.00 Inbound tourism & travel agency

1 year

2 years

3 years

RM225.00

RM450.00

RM675.00

RM125.00

RM250.00

RM375.00 Outbound tourism & travel agency

1 year

2 years

3 years

RM600.00

RM1200.00

RM1800.00

RM400.00

RM800.00

RM1200.00 Inbound and outbound tourism & travel agency

1 year

2 years

3 years

RM725.00

RM1450.00

RM2175.00

RM475.00

RM950.00

RM1425.00

GUIDELINES ON APPLICATION FOR CHANGE OF STATUS (MEMBERS OF BOARD OF DIRECTORS / SHAREHOLDERS)

1. Application for licence for change of members of Board of Directors/shareholders is

allowed after a company has been in active operation for more than 2 years. 2. Applicants must submit a letter providing the followings;

• Justification for change of members of Board of Directors/shareholders • Details of the new members of the Board of Directors/shareholders (e.g.

names, citizenship, working experience) 3. Changes without the approval of the Commissioner of Tourism will be imposed a

penalty according to the Tourism Industry Act 1992. 4. Applicants must not have any outstanding offer of compounds under AIP 1992 and

APKP 1999 before any application could be processed. 5. Companies with outbound licences are not allowed to have foreigners as

shareholders and members of the Board of Directors. 6. Companies with inbound and ticketing licences must not allow more than 30%

foreign equity. 7. Application for change of status which reduces the percentage of bumiputera shares

and number of bumiputera members of Board of Directors are not allowed. 8. Members of Board of Directors/shareholders must not own shares in other tour

operating / travel agent businesses in the country. 9. Completed, signed and dated application forms must be submitted to the Licensing

Division through the appropriate Regional Licensing Offices.

GUIDELINE ON APPLICATION FOR CHANGE OF PAID-UP CAPITAL

1. Applicants must submit a letter stating purpose of change of paid-up capital in the

company. 2. Any change without the approval of the Commissioner of Tourism will be imposed a

penalty according to the Tourism Industry Act 1992. 3. Applicants must settle the penalty (if any) as required by the Tourism Industry Act

1992 before the applications can be processed. 4. Application for change of paid-up capital which reduces the percentage of

bumiputera shares is not allowed. 5. All applications must be submitted to the Regional Licensing Office.

GUIDELINES ON APPLICATION FOR CHANGE OF BUSINESS PREMISES

LOCATION 1. Applicants must submit a letter justifying change of business premise location and

provide new address. 2. Any change without the approval of the Commissioner of Tourism will be imposed a

penalty according to the Tourism Industry Act 1992. 3. Applicants must settle the penalty (if any) as required by the Tourism Industry Act

1992 before the applications can be processed. 4. Change of business premises location outside operating area without the consent of

the Commissioner of Tourism is not allowed. (To prevent a situation where a branch operates in a main town whereas the main office operates in small town. This situation must be controlled as the paid-up capitals for main towns and other towns differ.)

5. All completed applications must be submitted to the Regional Licensing Office.

GUIDELINES ON NEW APPLICATION FOR MALAYSIA MY SECOND HOME (MM2H)

BUSINESS LICENCE 1. Applicants must be private limited companies which have been incorporated under

the Companies Act 1965. 7. Applicants must submit two (2) copies of Form 1 (Regulation 3) to the Licensing

Division through the appropriate Regional Licensing Offices. All application forms must be signed by the director and bear the company’s stamp.

8. Application must provide supporting documents as required. 9. A processing fee of RM100.00 (non refundable) is required for each application in


10. Applicants must not have any outstanding offer of compounds under AIP 1992 and APKP 1999 before any application could be processed.

If qualified or approved, the Ministry will issue a temporary granted in-principle letter valid for two (2) months to enable the preparation of the operating premises, which include:

- Office rental agreements - Floor plans - Photograph of the premise - Certificate of Membership with a recognised travel agent association.

11. The licence and sticker will only be issued when: - the requirements of the premises have been fulfilled - the necessary documents are provided - the licensing fee has been settled

INFORMATION ON ESTABLISHMENT OF MALAYSIA MY SECOND HOME (MM2H)

BUSINESS COMPANY 1. The name of the company must be appropriate and use the word (MM2H).

Example: Asia (MM2H) 2. Applicant must provide a working paper which include:

- Objectives of setting up the company - business target groups - marketing methods - background information on board of directors (with supporting documents)

3. Amount of paid-up share capital

• Malaysians : RM50,000.00 (Nationwide) • Foreign equity (individual/company, limited to a maximum 30%): RM250,000.00.

DOCUMENTS REQUIRED DURING SUBMISSION OF APPLICATION i. Copy of Companies Act 1965 which has been certified true by the Registrar of

Companies ii. Copy of the company’s Memorandum and Articles of Association iii. Copy of Form 9 (Certificate of Incorporation of Private Company) iv. Copy of Form 13 (Certificate of Incorporation on Change of Name of Company) v. Copy of Form 24 (Return of Allotment of Shares) vi. Copy of Form 25 (Statement Containing Particulars of Shares Allocated Otherwise

than for Cash) vii. Copy of Form 32A - (Form of Transfer of Securities) viii. Copy of Form 49 (Return Giving Particulars in Register of Directors, Managers and

Change of Particulars) ix. Copy of Shareholder’s Certificate of each paid-up capital shareholder x. Two (2) copies of the most recent colour passport-sized photograph of each member

of the Board of Directors and paid-up capital shareholder. xi. Copies of academic certificates of Board of Directors/shareholders/staff in the field of

tourism xii. Networking/business contact letters with foreign agencies related to the MM2H

programme xiii. Supporting letters from related parties (if any)

GUIDELINES ON TOUR OPERATING LICENCE RENEWAL – MALAYSIA MY SECOND HOME (MM2H)

1. Applications for renewal of main office licence is to be made using Form 5

(Regulation 9) (MM2H). 2. Renewals must be submitted to the Regional Licensing Office within 30 days from

the expiry of the licence. 3. The completed form must be submitted to the Regional Licensing Office together

with the necessary documents. 4. A processing fee of RM20.00 must be attached for every application in the form of


5. Applicants must settle the penalty (if any) as required by the Tourism Industry Act

1992 before the applications can be processed. 6. Approval for renewal of MM2H licence is for 1 year only. CONDITIONS OF APPROVAL FOR MM2H LICENCE RENEWAL Licence is valid for 1 year. Renewal will be considered as follows :

a. Current annual audit report/letter of preparation of financial report from authorised auditors has been submitted

b. Company has settled all penalties (if any) c. Company has registered a profit d. Company must have at least 5 participants in the MM2H programme • If the company does not fulfil the condition of 5 participants in the MM2H

programme, renewal for 1 year can be considered. If the company still fails to meet this requirement after the second year, licence will be revoked.

GUIDELINES ON FAST TRACK ISSUANCE OF TOUR OPERATING/TRAVEL AGENCY BUSINESS/MM2H LICENCE

Documents required : 1. Office rental/purchase agreement letter 2. Photographs of office (exterior and interior) 3. Floor plan (office area 400-plus sq ft) 4. sijil persatuan The licence will only be issued if documents submitted are complete and information provided are true. Issued licence will be revoked, if during inspection of the premise, the information provided are false.

GUIDELINES ON NEW TOBTAB/MM2H INSPECTION 1. The company must provide a suitable premise within 2 months from issuance of the

granted-in principle letter. 2. Within 2 months, the company must submit the following documents:

i. 2 copies of the office rental agreement ii. 2 copies of the floor plan iii. 2 copies of photographs of the exterior and interior of the office

3. Licence can be issued immediately even before inspection of the premises is

conducted, provided that complete documents have been received and company fulfils all the necessary requirements.

4. Checklist on premises inspection:

i. Check the company information before the inspection is conducted. ii. Ensure that the company has a representative present during the inspection. iii. Take photographs of the premise (interior & exterior). Ensure that the

photographs submitted display the true physical condition of the premises. iv. Obtain the company stamp and signature of the representative after the

inspection is completed. v. Prepare a report of the premises after the inspection is completed. GUIDELINES ON RE-/FOLLOW-UP INSPECTION OF TOBTAB/MM2H PREMISES

1. Checklist of requirements for inspection of new premises:

vi. Check the company information before the inspection is conducted. Ensure that comments made on the earlier inspection have been rectified.

vii. Take photographs of the premise (interior & exterior). Ensure that the photographs submitted display the true physical condition of the premises.

viii. Ensure that the company has a representative present during the inspection. ix. Obtain the company stamp and signature of the representative after the

inspection is completed. x. Prepare a report of the premises after the inspection is completed.

GUIDELINES ON APPLICATION FOR LETTER OF SUPPORT OF NEW/EXTENSION OF EXPATRIATE

1. Tour operating companies must submit letter requesting for new/extension of

expatriates and justify the need for their services. (Applications for new expatriates must be made through tour operating companies. Personal applications will not be processed.)

2. Profiles of the tour operating companies must be attached with the applications.

3. Application must provide the followings:

i. Biodata of the expatriates ii. Photographs and passports of the expatriates iii. Profiles of the expatriates iv. Employment offer letters to the expatriates from the tour operating companies.

4. Application can only be considered for positions where local expertise unavailable.

(NEW TOBTAB)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED WITH APPLICATION FOR A NEW LICENCE FOR TOUR OPERATING AND TRAVEL

AGENCY BUSINESSES Ticked by For office

Please submit 1 copy applicant ( ) use ( ) 1. Completed Form 1 (Regulation 3)

(Form signed by director/company secretary and bearing company stamp)

2. Recent passport-sized photo of each member of Board of Directors and shareholder 3. Complete working paper according to guideline

Documents to be submitted with working paper: (i) Academic/professional certificates of Board of Directors & shareholders (ii) Work experience of Board of Directors, shareholders, management and staff (iii) Tour packages offered

Networking/business contact letter with foreign agencies (outbound only) 4. Memorandum and Articles of Association

(to include the words “carry on business in travel agency”)

5. *Form 9 – Certificate of Incorporation Form 13 – Change of Name of Company

6. *Form 24 – Return of Allotment of Shares 7. *Form 32A – Transfer of Securities 8. *Form 49 – Return Giving Particulars in Register of Directors, Managers and

Secretaries and Changes in Particulars 9. *Share certificate for paid-up capital shareholders

* Must be certified by Registrar of Companies 10. Processing fee of RM100.00 in the form of bank draft/postal order made payable to

Pesuruhjaya Pelancongan (Commissioner of Tourism) For office use: Penalty owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

(TOBTAB)

GUIDELINE ON PREPARATION OF WORKING PAPER FOR NEW APPLICATION OF TOUR OPERATING AND/OR TRAVEL AGENCY BUSINESS LICENCE

A. INTRODUCTION/BACKGROUND OF COMPANY

1. When established 2. Who the directors are 3. Who the shareholders are 4. Registered address (of the company) 5. Proposed operating office 6. Company objectives 7. Total number and categories of staff employed and to be employed

B. FINANCIAL STATUS

1. Authorised capital 2. Paid-up capital 3. List of assets (if any) 4. Other financial facilities, if any (e.g. overdraft)

C. EXPERIENCE OF DIRECTORS/SHAREHOLDERS/MANAGEMENT

1. Professional qualifications 2. Courses attended 3. Posts held 4. Other experience 5. Supporting documents must be submitted (example: EPF form, employment offer

letter, form 24/49 if shareholders/board of directors are in other companies)

D. MARKETING STRATEGY AND PLANS 1. Objectives 2. Inbound tourism 3. Outbound tourism 4. Travel agency 5. Marketing (target group) 6. Please submit evidence such as list of inbound/outbound tour packages

E. BUSINESS CONTACTS

1. Business contacts/networking with domestic tour agencies (State name of agency, if any) 2. Business contacts/networking with foreign tour agencies

(State name of agency, if any) 3. Attach supporting letters from agencies

F. CONCLUSION

1. State other matters that can support your application. ADDRESSES OF REGIONAL LICENSING OFFICES All applications must be submitted to the nearest Regional Licensing Office as follows:

Applications from the Federal Territories of Kuala Lumpur and Putrajaya, Selangor, Negeri Sembilan, parts of Pahang (Temerloh, Jerantut, Raub, Bentong, Kuala Lipis, Mentakab, Fraser’s Hill, Genting Highlands and Cameron Highlands) and parts of Perak (Ipoh City,Tanjung Malim, Tapah, Teluk Intan, Lumut, Pulau Pangkor, Sitiawan, Slim River and Batu Gajah)

Central Region Licensing Office Ministry of Tourism, Malaysia 33rd Floor, Menara Dato’ Onn PWTC, 45 Jalan Tun Ismail 50694 Kuala Lumpur

Applications from Kelantan, Terengganu and parts of Pahang (Kuantan town, Pekan District and Maran)

Eastern Region Licensing Office Ministry of Tourism, Malaysia No 5C & 5D, Wisma MPKT, Jalan Hiliran 20300 Kuala Terengganu Terengganu Darul Iman

Applications from Kedah, Penang, Perlis and north Perak (Taiping District, Grik, Lenggong, Sg Siput, Kampar, Kuala Kangsar and Krian)

Northern Region Licensing Office Ministry of Tourism, Malaysia Kedah State Tourism Complex Section 20, Jalan Raja 05000 Alor Setar Kedah Darul Aman

Applications from Johor, Melaka and parts of Pahang (Kuala Rompin and Pulau Tioman)

Southern Region Licensing Office Ministry of Tourism, Malaysia Level 5-02, 5th Floor, JOTIC Building No 2, Jalan Air Molek 80000 Johor Baharu Johor Darul Takzim

Applications from Sabah and Federal Territory of Labuan

Sabah Region Licensing Office Ministry of Tourism, Malaysia Lot D6, 5B, 6th Floor, Block D PO Box No 6, EPF Building 49 Jalan Keramunsing 88100 Kota Kinabalu Sabah

Applications from Sarawak

Sarawak Region Licensing Office Ministry of Tourism, Malaysia 5th Floor, Sultan Iskandar Building Jalan Simpang Tiga 93300 Kuching Sarawak

(TOBTAB ADDITION OF SCOPE)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR ADDITIONAL SCOPE IN TOUR OEPRATING AND TRAVEL

AGENCY BUSINESSES

Ticked by For office Please submit 2 copies applicant ( ) use ( ) 1. Form 1 (Regulation 3)

(Form signed by director/company secretary and bearing the company stamp) 2. Complete working paper according to guideline

Documents to be submitted with working paper: (i) Academic/professional certificates of Board of Directors & shareholders (ii) Work experience of Board of Directors, shareholders, management and staff (iii) Tour packages offered and examples of packages (iv) Supporting letters of networking/business contact with foreign agencies

(outbound only)

3. Submit the relevant forms/documents: (If there are any changes) *Form 9 – Certificate of Incorporation Form 13 – Change of Name of Company *Form 24 – Return of Allotment of Shares *Form 32A – Transfer of Securities *Form 49 – Return Giving Particulars in Register of Directors, Managers and Secretaries and Changes in Particulars

4. Current audited annual financial statement of company’s main office

* Must be certified by Registrar of Companies

5. Processing fee of RM100.00 in the form of bank draft/postal order made payable to Pesuruhjaya Pelancongan (Commission of Tourism)

For office use: Penalty owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

TOBTAB (ADDITIONAL BRANCH)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR LICENCE FOR ADDITIONAL BRANCH OFFICE OF TOUR

OPERATING AND TRAVEL AGENCY BUSINESSES

Ticked by For office Please submit 2 copies applicant ( ) use ( ) 1. Form 3 (Regulation 7)

(Form signed by director/company secretary and bearing the company stamp) 2. Complete working paper according to guideline 3. Documents to be submitted with working paper:

(If there are any changes) Form 13 – Change of Name of Company *Form 24 – Return of Allotment of Shares *Form 32A – Transfer of Securities *Form 49 – Return Giving Particulars in Register of Directors, Managers and Secretaries and Changes in Particulars

4. Current audited annual financial statement of company’s main office 5. Examples of tour packages offered (if different from main office)


6. Processing fee of RM50.00 (separate form and processing fee for each branch) in the form of bank draft/postal order made payable to Pesuruhjaya Pelancongan (Commissioner of Tourism)

For office use: Penalty owing Yes RECEIVED No DATE OF HANDING OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no +603-2696 3 Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

TOBTAB (RENEWAL)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR TOUR OPERATING AND TRAVEL AGENCY BUSINESS

LICENCE RENEWAL

Ticked by For office Please submit 1 copy applicant ( ) use ( ) 1. a) Main office Form 5 (Regulation 9)

b) Branch Form 6 (Regulation 9) (if any branches) (Form signed by director and bearing the company stamp)

2. Submit the relevant forms/documents:

(If there are any changes) *(i) Resolution of Company Director *(ii) Form 24 – Return of Allotment of Shares *(iii) Form 49 – Return Giving Particulars in Register of Directors, Managers and

Secretaries and Changes in Particulars *(iv) Form 44 – Notice of Situation of Registered Office & Office Hours

3. Current audited annual financial statement 4. Valid MATTA Membership Certificate


5. Processing fee of RM20.00 (separate form and processing fee for each branch) For office use: Penalty owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

(APPLICATION FOR CHANGE OF ADDRESS)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR CHANGE OF ADDRESS OF MAIN OFFICE/BRANCH OF TOUR

OPERATING, TRAVEL AGENCY AND MM2H BUSINESSES

Ticked by For office applicant ( ) use ( ) 1. 1 copy of application letter from company for change of address Details of contents of letter:

a) Company’s old address

b) Company’s new address

c) Reasons for applying for change of address NOTES:

For office use: Penalties owing Yes RECEIVED No DATE OF HANDING OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

(APPLICATION FOR CHANGE OF STATUS)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR CHANGE OF STATUS/CHANGE OF BOARD OF DIRECTORS

AND SHAREHOLDERS OF TOUR OPERATING, TRAVEL AGENCY AND MM2H BUSINESSES

Ticked by For office

applicant ( ) use ( ) 1. 1 copy of application letter from company for change of status/change of members of

Board of Directors and shareholders Details of contents of letter:

a) Names of former members of Board of Directors or former shareholders

b) Names of new members of Board of Directors or new shareholders

c) Reasons for applying for change of members of Board of Directors or shareholders

d) Proposed change in authorised/paid-up capital For office use: Penalties owing Yes RECEIVED No DATE OF HANDING OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

(NEW MM2H)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR NEW (MM2H) LICENCE FOR TOUR OPERATING AND TRAVEL

AGENCY BUSINESSES

Ticked by For office Please submit 1 copy applicant ( ) use ( ) 1. Completed Form 1 (Regulation 3)

(form signed by director/company secretary and bearing the company stamp) 2. Current passport-sized photo of each member of Board of Directors and shareholder 3. Complete working paper according to guideline

Documents to be submitted with working paper: (i) Academic/professional certificates of Board of Directors, shareholders,

management and staff (ii) Work experience of Board of Directors & shareholders (iii) Types of services offered (iv) Supporting letters of networking/business contact with domestic & foreign

agencies 4. Memorandum and Articles of Association

(to include the words “carry on related business in MM2H Programme”) 5. *Form 9 – Certificate of Incorporation

Form 13 – Change of Name of Company 6. *Form 24 – Return of Allotment of Shares 7. *Form 32A – Transfer of Securities 8. *Form 49 – Return Giving Particulars in Register of Directors, Managers and

Secretaries and Changes in Particulars 9. *Share certificate for paid-up capital shareholders

* Must be certified by Registrar of Companies 10. Processing fee of RM100.00 in the form of bank draft/postal order made payable to

Pesuruhjaya Pelancongan (Commissioner of Tourism) For office use: Penalties owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

MM2H

GUIDELINE ON PREPARING WORKING PAPER FOR APPLICATION FOR TOUR OPERATING BUSINESS LICENCE

(MALAYSIA MY SECOND HOME PROGRAMME) A. INTRODUCTION/BACKGROUND OF COMPANY

1. When established 2. Who the directors are 3. Who the shareholders are 4. Registered address (of the company) 5. Proposed operating office 6. Company objectives 7. Total number and categories of staff employed and to be employed

B. FINANCIAL STATUS

1. Authorised capital 2. Paid-up capital 3. List of assets (if any) 4. Other financial facilities, if any (e.g. overdraft)

C. EXPERIENCE OF DIRECTORS/SHAREHOLDERS/MANAGEMENT

1. Professional qualifications 2. Courses attended 3. Work experience and posts held 4. Other experience

• Attach biodatas of shareholders/Board of Directors and top management • Attach testimonials from respective parties

D. MARKETING STRATEGY AND PLANS

1. Objectives 2. Marketing (target groups) 3. State marketing experience in Malaysia My Second Home Programme, including

achievements in the past three years, if any 4. State types of services and schedule of fees for foreigners who wish to

participate in the Malaysia My Second Home Programme 5. Other related matters

E. BUSINESS CONTACTS/NETWORKING

1. Business contacts/networking with domestic tour agencies/agents (State name of agency/agent, if any)

2. Business contacts/networking with foreign tour agencies/agents (State name of agency/agent, if any) • Attach supporting/certification letters from relevant parties

F. CONCLUSION

1. State other matters that can support your application.

MM2H (Renewal)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR APPLICATION FOR (MM2H) LICENCE RENEWAL OF TOUR OPERATING AND

TRAVEL AGENCY BUSINESSES

Ticked by For office Please submit 1 copy applicant ( ) use ( ) 1. a) Main office Form 5 (Regulation 9)

(Form signed by director and bearing the company stamp) 2. Processing fee of RM20.00

3. Submit the relevant forms/documents:

(If there are any changes) *(i) Form 24 – Return of Allotment of Shares *(ii) Form 49 – Return Giving Particulars in Register of Directors, Managers and

Secretaries and Changes in Particulars (iii) Form 44

4. Current audited annual financial statement

* Must be certified by Registrar of Companies For office use: Penalties owing Yes RECEIVED No DATE READY Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR ISSUE OF FAST-TRACK LICENCE OF TOUR OPERATING, TRAVEL AGENCY AND MM2H

BUSINESSES

Ticked by For office Please submit 2 copies applicant ( ) use ( ) 1. Office rental/purchase agreement letter 2. Photographs of office (exterior and interior) 3. Floor plan (office area 400-plus sq ft) 4. MATTA letter/licence (for TOBTAB only) NOTE: The licence will be issued after the documents are found to be correct and accurate. If the documents are found suspect or incorrect during inspection of the premises, the issued licence will be revoked. For office use: Penalties owing Yes RECEIVED No DATE OF HANDING-OVER Complete Incomplete PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR NEW APPLICATION FOR/EXTENSION OF EXPATRIATE

NAME OF COMPANY: ____________________ LICENCE NO : ____________________

Ticked by For office applicant ( ) use ( ) 1. Application letter from company on the application of the expatriate with complete

working paper and reasons why the services of the expatriate are needed

2. Application form

3. Profile of expatriate complete with information *copy of passport *academic certificates *work experience

4. Employment offer letter from company to expatriate

5. Letter of certification of application from Immigration Department

6. 1 photo

For office use: Complete RECEIVED Incomplete DATE READY PLEASE CONTACT Name of officer Tel no Remarks:______________________________________________________________ Checked by :_____________________ Certified by :_______________________ Signature :_____________________ Signature :_______________________ Date :_____________________ Date :_______________________

Form KPL/LN 6 TOBTAB/MM2H LICENCE RENEWAL

Date of receipt Duration of licence 3 years of application 4 October 2007 applied for (2007-2010) Licence fee RM125.00 x 3 years Expiry date of licence 31 December 2007

1. Name of Company : CROCKER RANGE RENT A CAR SDN BHD 2. Operating Address : Lot No 19, 1st Floor, Towering Industrial Centre,

4th Mile, Jalan Penampang, 88300 Penampang, SABAH

Tel : 088-268040 Fax : 088-262040 3. Paid-up Capital : RM100,000.00 Status: Changed/Unchanged 4. Main Office Licence No : 3010 Date Approved : 11 January 1996 5. *Branch Office Licence No: - Date Approved : - 6. Number of days late and total penalty imposed (if any): Less than 10 days’ delay Less than 20 days’ delay

- RM100.00 - RM150.00 Less than 30 days’ delay Delay exceeding licence validity - RM200.00 period – RM300.00 or cancellation 7. Application for

Main office * Branch 8. Type of Business Licensed

Inbound Outbound Ticketing Inbound MM2H

IO IT OT IOT 9. Examples of Packages Submitted Not Submitted

Eco Health Education Nature & Adventure

Agro Sport & Honeymoon City & Island ___________ Diving Tour 10. *Market

Chinese Arabian Japanese Korean European Indian Local _________ 11. Change in Company Status without Approval - YES Share Capital Shareholder Location/Premises Member of Board of Directors Name of company 12. Audit Report – 31 December 2006 Turnover/Revenue RM – Profit after tax RM Loss after tax RM 1,390.00 13. Approved Change in Company Status - YES Shareholders on 28 March 2000 Member of Board of Directors on 28 Mar 2000

Operating Office on Equity on Name of Company on

14. Percentage of Ownership of Company’s Paid-up Capital Bumiputera – 100% Non-Bumiputera Foreign nationals Company 15. Total number of tourists for MM2H and types of services in current year: No of Tourists Real estate/housing/Vehicle No of Tourists Consultants No of Tourists ______________________ Comments KPPT: PPT: Application for Licence Renewal for:- 3 years 2 years 1 year Documents:- Audited Financial Report Annual Revenue RM354,667.25

31 December 2006 Profit RM Loss RM1,390.00

*MATTA – copy of letter *Packages submitted Offences Penalty Recommendation: 3 years 2 years 1 year Not approved Penalty must be settled before licence is handed over Others. Company has made changes in structure of members of Board of Directors and shareholders and increased paid-up capital without approval of the ministry. Renewal is supported for 3 years from 2005 – 2007. Date: 02 August 2007 …………………………….. Signature *For TOBTAB only Decision KPSU/ PSU Regional Office: Head of Regional Office Approved 3 years 2 years 1 year Not Approved Penalty Settled Note: Licence is to be handed over after fee and penalty have been settled Date ……………………………. Signature

Form KPL/PLN 4 EVALUATION FORM FOR APPLICATION FOR CHANGE IN STATUS OF COMPANY,

SECTION 17, TOURISM INDUSTRY ACT 1992 AND TOURISM INDUSTRY REGULATIONS 1992

1. CHANGE IN STATUS OF COMPANY Share Capital Change in Shareholders Board of Directors Change in Name of Company Premises Location 2.

Licence No KKKP/PL3010 Type of Licence Inbound Date of Approval 11.01.1996 Paid-up Capital RM50,000.00

3. CHANGE OF NAME OF COMPANY (a) Original Name of Company New Name of Company (b) Justification for Change of Name of Company 4. CHANGE OF COMPANY ADDRESS (a) Old Address New Address Lot No 19, 1st Floor Lot FG 13, Block F, Ground Floor Towering Industrial Centre Tanjung Aru Plaza, Jln Mat Salleh 4th Mile, Jalan Penampang 88100 Tanjung Aru, Kota Kinabalu 88300 Penampang, Sabah (b) Justification for Change of Company’s Operating Office: To generate the business after a long period of inactivity 5. CHANGE IN COMPANY PAID-UP CAPITAL (a) Previous Company Paid-up Capital New Company Paid-up Capital Authorised : RM100,000.00 Authorised : RM100,000.00 Paid-up : RM50,000.00 Paid-up : RM100,000.00 (b) Justification for Necessity of Change in Capital: To generate the business after a long period of inactivity

6. CHANGE IN COMPANY SHAREHOLDERS (a) Former shareholders

Name/IC No No of Shares (%)

Nationality

Ellen Binti Sikodol 660614-12-5144

10,000.00 20%

Malaysian (Bumiputera /Kadazan)

Fiona Andrew 690524-12-5092

20,000.00 40%


Finella Siambun 720817-12-5410

20,000.00 40%


New shareholders

Name/IC No No of Shares (%)

Nationality

Ellen Binti Sikodol 660614-12-5144

30,000.00 30%


Leonie Lawrence 880603-12-574

35,000.00 35%


Annie Binti Lai Kui 62022-12-5708

35,000.00 35%


(b) Justification for necessity of change in share Change in share is necessary following the resignation of Fiona Andrew and Finella Siambun. 7. CHANGE OF MEMBERS OF COMPANY’S BOARD OF DIRECTORS

(a) Former Board of Directors

Name/IC No Nationality Fiona Andrew 690524-12-5092

Malaysian (Bumiputera)

Finella Siambun 720817-12-5410


New Board of Directors

Name/IC No Nationality Ellen Binti Sikodol 660614-12-5144


Leonie Lawrence 880603-12-574


Annie Binti Lai Kui 62022-12-5708


(b) Justification for Change of Members of Board of Directors Change of directors is necessary following the resignation of Fiona Andrew and Finella Siambun. 8) Comments: KPPT PPT

1) Operating period of more than 2 years 2) Violation of Tourism Industry Act 1992

3) Change without approval

4) Penalty imposed

Note: Application for the company’s change of status involves an increase of paid-up capital from RM50,000.00 to RM100,000.00, change of shareholders, members of Board of Directors without approval and change of location from Penampang to Kota Kinabalu. A change of location was not considered as the minimum paid-up capital for Kota Kinabalu is RM200,000.00. The company is requested to increase paid-up capital before an application for change of location can be considered. Recommendation: Considered Not Considered Note: A change of location was not considered as the minimum paid-up capital for Kota Kinabalu is RM200,000.00. Date: ______________________ PPT (PLN) 2 9) Recommendation KPSU PSU Penalty must be settled before the licence is handed over. Note: Recommended Not Recommended Date: ___________________________ (KPSU/PSU)

10) Decision: SUB Penalty must be settled before the licence is handed over. Approved Not Approved For: Members of Board of Directors Members of Board of Directors Shareholders Shareholders Paid-up Capital Paid-up Capital Name of Company Name of Company Location Location Note: Date: __________________________ (Kudratullah Fatimy B Afandi) SUB (PLN)

CERTIFICATION FOR ISSUE OF LICENCE Licensing Division, Ministry of Tourism

To: KPPT (PLN) 1

TOBTAB Unit, Licensing Division File Reference Name of Company/ Address Telephone No

Field (Mark )

Inbound Outbound Ticketing

Status of premises (Mark )

New New (branch) Relocation of premises

It is certified that the fast-track issue of new licence is based on the complete documents submitted to Licensing Division of the Ministry of Tourism (mark ):

1. Office rental/purchase agreement letter 2. Photographs of office ( exterior and interior)

3. Floor plan (office area of 400-plus sq ft)

4. MATTA letter/licence (for TOBTAB only)

Certified by: Checked by: (NORALIAH ABD RAHMAN) (WAN NOR ASMAHANI W SALAM) Date: Date: Recommendation above is APPROVED/NOT APPROVED PSU (PLN) 1

MINISTRY OF TOURISM, MALAYSIA (Licensing Division)

REPORT ON PREMISES INSPECTION

(TOUR AND TRAVEL AGENCIES) Please mark ( ) in relevant box A – PURPOSE OF INSPECTION New Premises Relocation of Premises Follow-up No…… Complaint Fast Track Fast Track Rental Agreement Photographs of Office Interior/Exterior Floor Plan B – NAME OF INSPECTING OFFICER i) Date : ii) Time : C – DETAILS OF COMPANY 1.Name and Address (a) Main Office KPL Licence No Date of Licence Field : Inbound Outbound Ticketing Tel No: Inbound MM2H Fax No: E-mail: (b) Branch KPL Licence No Date of Licence Field : Inbound Outbound Ticketing Tel No: Fax No: E-mail: 2. Report on Physical Inspection of Premises (a) Position of Premises (b) Area sq ft (c) Rental Rate RM………. per month (d) Sufficiency of Office Equipment Sufficient Insufficient

(e) Sign Board Yes No (f) KPL Licence Displayed Not Displayed (g) Account Statement Yes No (For branch only) (h) Board of Directors/ Changed Unchanged Shareholders 3. Details of Staff (a) No of Staff Malaysians Foreigners (b) EPF Contribution Yes No (c) Company Status Private Limited Co-operative Others D – DECLARATION OF COMPANY I confirm that the details given above are true. Name Identity Card No Position Signature/Official Company Stamp E – COMMENTS/RECOMMENDATION OF INSPECTING OFFICER Premises Suitable Premises Unsuitable Re-inspection Comments Signature of Officer Signature of Officer F – DECISION OF PSU Approved Not Approved Re-Inspection Comments Date Signature of Officer

Task List of Head of Tour Operating Business and Travel Agency Business Unit (TOBTAB) - PSU (PLN) 1

• To head and administer Tour Operating Business & Travel Agency Business (TOBTAB) Unit

• To assist the KPSU (PLN) 1 in formulating licensing policies on TOBTAB

• To manage and process new applications, appeals, renewal of TOBTAB

business licences

• To coordinate and process applications for additional branches, change in company information, change of TOBTAB company structure

• To organise and attend discussions and meetings with non-governmental

organisations (NGOs) from time to time on matters related to TOBTAB

• To prepare employment permit of expatriates and representative offices

• To handle cancellation letters of tourism enterprises

• To study and improve the standard of TOBTAB services

• To carry out other tasks as directed from time to time

TOBTAB UNIT

RESTRUCTURING OF TASK LIST

Responsible Officer

Task Region Responsible Officer

PSU (PLN) 1

1. To receive, check, process and prepare projection papers for all TOBTAB appeals to be tabled at meeting of Licence Evaluation Committee

2. To prepare projection paper for

approval of KSU and the minister 3. To issue and post temporary

approval/rejection letters for TOBTAB 4. To issue and post temporary

approval/rejection letters for MM2H 5. To receive, check, process and

recommend change of status of TOBTAB & MM2H for approval of SUB

6. To receive and process application for

extension of time for preparation of TOBTAB premises

7. To issue cancellation letters of

temporary approval letters 8. To receive and process appeals for

change of status, appeals against penalty and appeals for inspection of TOBTAB and MM2H premises

9. To issue cancellation notice 8(1) & 2 to

TOBTAB and MM2H companies 10. To prepare cancellation notice 8(3) for

approval of KSU and cancellation letter to companies

11. To receive, check and process

applications for expatriates 12. To receive, check and process

applications for representative offices 13. Other tasks as directed from time to

time

All regions All regions All regions All regions All regions All regions All regions All regions All regions All regions

All regions All regions All regions

KPPT 1 KPPT 1 KPPT 1 KPPT 1 KPPT 1, PPT 1 2 KPPT 1 KPPT 1 KPPT 1, PPT 1 & 2 PPT 1 & 2 PPT 1 & 2 KPPT 1, PPT 1 PPT 1

Responsible Officer

Task Region Responsible PT

KPPT (PLN) 1 1. To check and update projection papers of new applications, additional scope and additional branches for TOBTAB

2. Secretariat to prepare meeting papers

of Evaluation Committee 3. To issue and post temporary

approval/rejection letters for TOBTAB 4. To issue and post temporary

approval/rejection letters for MM2H 5. To receive, check and process change

of status and issue TOBTAB licence 6. To receive and process application for

extension of time for preparation of TOBTAB premises

7. To issue cancellation letters of

temporary approval letters 8. To receive and process appeals for

change of status, appeals against penalty and appeals for inspection of TOBTAB and MM2H premises

9. Other tasks as directed from time to

time

Northern All regions All regions All regions i. Northern (issue licence) All regions All regions Northern

PT 3 PT 1 PT 2 PT 3 PT 3 PT 1 PT 3 PT 2 PT 3 PT 3 PT 3

Responsible Officer


PPT (PLN) 1 1. To receive, check and process new applications, addition of scope and addition of branch for TOBTAB

2. To receive, check and process new MM2H applications

3. To receive, check and process change of status and issue TOBTAB licence

4. To receive, check and process change of status and issue MM2H licence

5. To receive, check and process applications for expatriates

6. To receive, check and process applications for representative offices

7. To issue cancellation notice 8(1) & 2 to TOBTAB and MM2H companies

8. To prepare cancellation notice 8(3) for approval of KSU and cancellation letter to companies

9. Other tasks as directed from time to time

Southern and Eastern i. Southern ii. Northern iii. Eastern i. Southern ii. Eastern i. Southern ii. Northern iii. Eastern All regions All regions Sabah Central Sarawak Sabah Central Sarawak

PT 3 PT 3 PT 1 PT 2 PT 1 PT 1 & 2 PT 1 & 2

Responsible Officer


PPT (PLN) 2

1. To receive, check and process new applications, addition of scope and addition of branch for TOBTAB

2. To receive, check and process new MM2H applications

3. To receive, check and process change of

status and issue TOBTAB licence

4. To receive, check and process change of status and issue MM2H licence

5. To issue cancellation notice 8(1) & 2 to TOBTAB and MM2H companies

6. To prepare cancellation notice 8(3) for approval of KSU and letter of cancellation to companies

7. Other tasks as directed from time to time

Sabah and Sarawak Sabah and Sarawak i. Sarawak ii. Sabah i. Sarawak ii. Sabah Northern, Southern & Central Eastern Northern, Southern & Central Eastern

PT 2 PT 1 PT 2 PT 1 PT 1 PT 2 PT 1 PT 2 PT 3 PT 1 & 2 PT 3 PT 1 & 2

1. To prepare TOBTAB and MM2H monthly statistics

2. To process applications for Muassasah agreement

3. To update TOBTAB files and data from time to time

PT 2 PT 1 PT 2 PT 2

Task List for Administrative Assistant N17 No Task List 1. To receive/check/process new application forms/branches/prepare licences and

stickers/change of company structure for TOBTAB Unit forwarded by regional offices and counters

2. To receive/check/process new application forms/prepare licences and stickers/change in company structure in tour agencies and MM2H forwarded by regional offices and counters

3. To prepare monthly statistical reports for TOBTAB and MM2H at all regional offices

4. To prepare letters recommending Muassasah agreements if companies submit application directly to HQ

5. To update TOBTAB and MM2H registration information in data/record/system from time to time

6. To perform counter duties according to schedule prepared by Senior Administrative Officer

7. To issue penalty letters for the Central Region before handing over to the respective regions

8. Other tasks as directed by superior from time to time

WORK PROCESS MANUAL

Task 1 (i): Application Process for New TOBTAB and MM2H Licences

NO WORK PROCESS APPROVING OFFICER

LAW/REGULATION

1. To receive application letters/forms KPL/LN/1 and check documents. If complete, hand over the documents to Administrative Assistant for Licensing to receive processing fee/issue receipt/ file register and open temporary file

Tourism Industry Act 1992 and regulations made thereunder

2. To process applications/files according to guideline and conditions as well as policy set

3. To prepare projection paper/evaluation and give comments and recommendations on the application

4. To hand over the projection paper/completed evaluation to Secretariat of Committee for Evaluation and Certification of Application and Appeal of Licence (JKPPRL) for approval

Committee for Evaluation and Certification of Application and Appeal of Licence

5. To set date for meeting and table all projection papers at the meeting

KSU

6. To prepare minutes and comments on decisions made at the meeting for signature

KSU

7. If application is approved, send decision letter to applicant to fulfil conditions for approval

8. If rejected, send decision letter to applicant

WORK PROCESS

TASK 1 (ii): Application Process for Additional TOBTAB Licence/Branch


LAW/REGULATION

1. To receive application letters/forms KPL/LN/2 and check documents. If complete, hand over the documents to Administrative Assistant for Licensing to receive processing fee/issue receipt and (direct settlement at head office). If received from branch/region, request for file from head office.


2. To process applications/files based on guideline and conditions as well as policy set


4. To hand over the projection paper/ completed evaluation to the Secretariat of Committee for Evaluation and Certification of Application and Appeal of Licence (JKPPRL) for approval


5. To set date of meeting and table all projection papers at the meeting

6. To prepare minutes and comments on decisions made at meeting for signature

KSU


8. If not approved, send decision letter to applicant

WORK PROCESS

TASK 1 (iii): Application Process for Additional TOBTAB Scope Licence


LAW/REGULATION

1. To receive application letters/forms KPL//LN/5 and check documents. If complete, hand over the documents to Administrative Assistant for Licensing to receive processing fee/issue receipt and (direct settlement to head office). If received from branch/region, request for file from head office.




4. To hand over the projection paper/ completed evaluation to the Secretariat of Committee for Evaluation and Certification of Application and Appeal of Licence (JKPPRL) for approval


5. To set date of meeting and table all projection papers at the meeting

KSU

6. To prepare minutes and comments on decisions made at meeting for signature

KSU



WORK PROCESS

TASK 1 (iv): Application Process for TOBTAB Licence Renewal


LAW/REGULATION

1. To receive application letters/forms KPL//LN/6 and check documents. If complete, hand over the documents to Administrative Assistant for Licensing to receive processing fee/issue receipt and (direct settlement to head office).



3. To prepare evaluation and give comments and recommendations on the application

4. To hand over file together with application form/ completed evaluation to PSU for approval

5. If application is approved, hand over file to Administrative Assistant for Licensing to issue licence, letter and send to company


WORK PROCESS

TASK 2 (i): Application Process for Change of TOBTAB Shareholders/Board of Directors

NO WORK PROCESS APPROVING

OFFICER LAW/REGULATION

1. To receive application letters/forms KPL/LN/4 from PSU(PLN) 1 for checking/processing of documents


2. To request file from Administrative Assistant

3. To check and scrutinise application based on old information and changes to be processed

4. If reasons for change are reasonable and not questionable according to conditions and policy, send evaluation file to KPSU(PLN)/PSU(PLN) for support

KPSU(PLN)/ PSU(PLN)

5. After the support of KPSU(PLN)1/ PSU(PLN)1, forward file to SUB(PLN) for approval

SUB(PLN)

6. If application is approved, send letter to notify company of decision and ask for Forms 24 & 49 certified by Registrar of Companies for amendment of record


WORK PROCESS

TASK 2 (ii): Application Process for Change of Location of Business Premises


LAW/REGULATION

1. To receive application letters/forms KPL/LN/4 from KPSU(PLN) 1 and PSU(PLN)1 for checking/processing of documents


2. To request file from Administrative Assistant

3. To check and scrutinise applications based on old information and changes to be made

4. If reasons for change are reasonable and not questionable according to conditions and policy, send file and evaluation paper to KPSU(LN)1 for support

KPSU(LN)1

5. After the support of KPSU(LN)1, forward file to SUB(PLN) for approval/rejection

SUB(PLN)

6. If application is approved, send letter to notify company of decision and request company to prepare new office within two (2) months from date of approval. When ready, submit office floor plan, copy of building rental agreement and photographs for inspection of new office.

7. After inspection is made and premises are found suitable, submit report to PSU(PLN) 1 for approval. If not approved, send letter to notify company of decision and request that the company make changes according to conditions of approval within 14 days of date of letter.

8. After approval, request the company to return original licence for amendment of address and issue replacement licence. When ready and signed by the Commissioner of Tourism, the licence is sent to the company by the Administrative Assistant.

Commissioner of Tourism

WORK PROCESS

TASK 3: Inspection Process of Tour Agency Premises



1. To receive directive from KPSU(PLN)1 and PSU(PLN)1 on inspection of tour agency company

KPSU(PLN)1 PSU(PLN)1


2. To make appointment with the tour agency

3. To conduct inspection on the company’s premises according to conditions set

4. To prepare inspection report on the company premises

5. To submit inspection report to PSU(LN)1 for approval

PSU(PLN)1

6. Once approved, Administrative Assistant for Licensing must:- i. issue licence for new premises ii. request company to return original licence for amendment of address and issue a replacement licence. All licences must be signed by the Commissioner of Tourism.

Commissioner of Tourism

WORK PROCESS

TASK 4 (i): Application Process for New/Extension of Expatriates


LAW/REGULATION

1. To receive application letters/forms and check documents. If complete, hand over the documents to Administrative Assistant for Licensing to receive processing fee/issue receipt/register file and open temporary file



3. To ensure approval of work permit is obtained from Immigration Department before projection paper is tabled at the meeting

4. To prepare evaluation paper and give comments and recommendations on the application

5. If application is approved, send letter notifying decision to applicant to fulfil conditions for approval

SUB (PLN) /KSU

6. If not approved, send notification letter to applicant

WORK PROCESS

TASK 4 (ii): Application Process for New/Extension of Representative Office


LAW/REGULATION

1. To receive letters/application forms and check documents. If complete, hand over documents to Administrative Assistant for Licensing to receive processing fee/issue receipt/register file and open temporary file


2. To process application/file based on guideline and conditions as well as policy set

3. To prepare evaluation paper and give comments and recommendations on the application

SUB (PLN)/KSU

4. If application is approved, send letter notifying decision to applicant to fulfil conditions for approval

If not approved, send notification letter to applicant

WORK PROCESS FOR TOBTAB UNIT APPEAL

TASK 5 (i): Application Process for New Licence/Additional Scope/Additional Branch



1. To receive letters from companies appealing for new licence/additional scope/additional branch of TOBTAB and MM2H


2. To obtain relevant file from Administrative Assistant

3. To check and scrutinise applications based on original applications (the first) and reasons for rejection

4. If rejection was owing to insufficient information and failure to comply with conditions and policy, request applicant to submit necessary information

5. If conditions set for supporting documents have been fulfilled and are not inconsistent with existing policy, prepare projection/evaluation paper (KPL/LN/3) and make recommendation

6. To check evaluation paper to ensure that it is correct

7. To hand over completed/correct projection/evaluation paper to Secretariat of Committee for Evaluation and Certification of Application and Appeal of Licence (JKPPRL) for approval

Secretariat of Committee for Evaluation and Certification of Application and Appeal of Licence

8. To prepare projection paper and decision for KSU & minister for approval

KSU/minister

9. If application is approved, send temporary approval letter to applicant to fulfil set conditions

10. If not approved, send decision rejection letter to applicant

TASK 5 (ii): Appeal for Inspection of TOBTAB/MM2H Premises


LAW/REGULATION

1. To receive appeal letters for inspection of premises from companies/regional offices

PSU Tourism Industry Act 1992 and regulations made thereunder

2. To study reasons for rejection based on set guideline

3. To hand over results of study to approving officer for re-inspection if premises are found suitable

PSU / KPPT / PPT

4. To prepare inspection report on premises to PSU for approval

PPT / PT

5. To issue either licence following decision by PSU if premises are found suitable according to set conditions or rejection letter to company

PT

TASK 5 (iii): Appeal on Change of Status NO WORK PROCESS APPROVING


1. To receive appeals for change of status (name of company, location of company, members of Board of Directors, shareholders) from companies/regional offices


2. To study reasons for rejection based on set guideline

3. To forward results of study, whether recommendation/rejection, to undersecretary for approval

SUB

4. To issue decision letter to company PPT / PT

TASK 5 (iv): Appeal against Penalty NO WORK PROCESS APPROVING


1. To receive appeals against penalty from companies/regional offices for cases of reduction/exemption/cancellation of penalty


2. To study reasons for appeal based on justification forwarded by company

3. To forward results of study, whether recommendation/rejection, to undersecretary for approval

SUB

4. To prepare decision of appeal for companies

PPT / PT

TASK 5 (v): Appeal against Cancellation of Company Licence


LAW/REGULATION

1. To receive appeals against penalty from companies/regional offices for cases of cancellation of company licence

KPSU Tourism Industry Act 1992 and regulations made thereunder

2. To study reasons for appeal based on justification forwarded by company

3. To prepare projection paper on result of study for KSU & minister for approval

KSU/minister

4. To prepare decision of appeal for companies

PPT/PT

Justification for Appeal against Cancellation of Licences

1) Expiry of licence exceeds 5 years – REJECT 2) Expiry of licence less than 5 years – prepare working paper 3) Cancellation notice 8(2) within 14 days – submit certification/recommendation

for licence cancellation to KSU 4) Appeal against cancelled licence – submit appeal paper for decision of minister