tools & techniques tools & techniques ian govier (facilitator) nlpnlpnlpnlp an introduction...
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Tools & Tools & TechniquesTechniques
Ian Govier Ian Govier (Facilitator)(Facilitator)
NNLLPPAn introduction to
opportunitynowhereopportunitynowhere
Workshop Workshop Outline Outline
Examining basic NLP operating principles
Establishing
&
maintaining
rapport
Influencing through appropriate language
Exploring
pre-
suppositions
& changing
belief systems
Creating effective resource states
Perceptual positioning
Overcoming
barriers &
creating
well-formed
outcomes
Getting to Getting to know each other know each other
(a little better)(a little better)
So what is So what is NNLLPP??
• Neuro – Neuro – your thinking processes, the way you use your your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to senses of sight, hearing, feeling, taste and smell to understand what is happening around you;understand what is happening around you;
• Linguistic – Linguistic – your words, the way you use language and your words, the way you use language and how it influences you and those around you;how it influences you and those around you;
• Programming – Programming – your behaviour and the way you your behaviour and the way you organise your ideas and actions, which produces expected organise your ideas and actions, which produces expected and unexpected results.and unexpected results.
At the heart of NLP is a wide range of methods and models that offer an understanding of how people
think, behave and change.
It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to
an ever-shifting world.
NNLLPP Key Principles Key PrinciplesKnow what outcome you want to achieve.
Have a resourceful state and sufficient sensory acuity (awareness) to know if you are
moving towards or away from your outcome
Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome.
Take action now!
Three Key SkillsThree Key Skills
Outcome Knowing what you want
Acuity Notice what you are getting
Flexibility Keep changing what you are thinking & doing
Grp Ex
What do I want to ACHIEVE or CHANGE
as a result of this workshop?
The map is not the
territory
There is no failure, only feedback
If you always do what you’ve always done,
you’ll always get what you’ve always got
You already have all of the
resources
Some Some NNLLPP Operating Operating PrinciplesPrinciples
It’s not what happens to you, but what you do with it that determines your experience
We are where we are as a result of the
choices we make
Behind every action is a positive
intention
If someone else can do it, you can learn to do it
too
If you don’t know, who would know
Some more Some more NNLLPP
Operating Operating PrinciplesPrinciples
The meaning of a communication is the response you
get
NNLLPP & the Structure of Experience
What would I What would I
I do differentlyI do differently
next time?next time?
I experience a situation
My physical senses
Previous experiences (learnings)
Beliefs and Values
The meaning I attach
How I react
Filters of Perception
(or what do I pay attention to)
Representation Systems Representation Systems (The Languages of the Mind)(The Languages of the Mind)
SeeSee VisualVisual
HearHear AuditoryAuditory
FeelFeel KinaestheticKinaesthetic
VAK LS & Exs
Between what happens to Between what happens to us and our us and our response to itresponse to it…
……..is our freedom to ..is our freedom to choose our responsechoose our response
We can’t choose the We can’t choose the other person’s response. other person’s response.
What we can do is…What we can do is…
INFLUENCE INFLUENCE their response their response
The door to The door to
INFLUENCEINFLUENCE
opens opens from the from the
insideinside
Communication InfluenceCommunication Influence
38% 38% Tone of Tone of voicevoice
7% 7% Spoken Spoken WordsWords
55%55% Body Body
Language Language
Rapport SkillsRapport Skills
Matching Body LanguageMatching Body Language
Matching VoiceMatching Voice
Matching WordsMatching Words
Rapport SkillsRapport Skills
Matching Matching Body Body Language Language
Matching Body LanguageMatching Body Language
• Body attitudeBody attitude
• Body postureBody posture
• GesturesGestures
• Speed of movementSpeed of movement
• Facial expressionFacial expression
• Eye contactEye contact
Body Body Language Language
Quiz Quiz
Sensory Sensory Acuity Acuity & Micro & Micro
SignalsSignals
Eye Accessing CuesEye Accessing Cues
2 Truths 2 Truths & a Lie!& a Lie!
UsingUsing RapportRapport to to
Improve Working RelationsImprove Working Relations
Matching Matching Voice Voice
Matching VoiceMatching Voice
• VolumeVolume
• SpeedSpeed
• PitchPitch
• ToneTone
UsingUsing RapportRapport to to
Improve Working RelationsImprove Working Relations
Matching Matching Words Words
Matching WordsMatching Words
If a person calls If a person calls it a ‘spade’, it a ‘spade’, you call it a spade you call it a spade
and not a shovel!and not a shovel!
Lunch Lunch TimeTime
Let’s Let’s Take a Further Take a Further Look at Look at Language Language
•DeletionsDeletions
•DistortionsDistortions
•GeneralisationsGeneralisations
DeletionsDeletions
DistortionsDistortions
GeneralisationsGeneralisations
Let’s Let’s listen to listen to
each othereach other
When people who When people who are not used to are not used to
speaking are speaking are heard by people heard by people
who are not used to who are not used to listening, then real listening, then real
change occurs.change occurs.
Believing Believing
our our ThoughtsThoughts
Whether you think you can….
Or whether you think you can’t….
You’re probably
right!
Creating Creating a Simple a Simple
Belief Belief Change Change
Perceptual PositioningPerceptual Positioning
1st1st
2nd2nd
3rd3rd
= ME= ME
How do I see the situation?How do I see the situation?
How do I see the other person?How do I see the other person?
How do I feel?How do I feel?
What’s going on in my opinion?What’s going on in my opinion?= THE OTHER PERSON= THE OTHER PERSON
How do I see the situation?How do I see the situation?
How do I see the How do I see the otherother person? person?
How do I feel?How do I feel?
What’s going on in my opinion?What’s going on in my opinion?
= OBSERVER= OBSERVER
How do I see the situation?How do I see the situation?
How do I see these 2 people?How do I see these 2 people?
What do I think is going on?What do I think is going on?
What might 1What might 1stst position do to change things? position do to change things?
The The PPOOWWEERR to change! to change!
Helping clients create ‘well-formed
outcomes’
POWERPOWER Outcomes Outcomes
PPositiveositive
OOwn partwn part
RRealeal
WWhat specificallyhat specifically
EEcologycology
Ask:Ask:
What would you rather have?
Is this within your own control?
What specifically do you want? With whom? By when?
If you could have that tomorrow, would you take it? If you get hesitation Ask: “what
stops you?”Can you imagine how it will be when you have achieved your goal? See, hear, feel..
Recipe for Fielding ChallengesRecipe for Fielding Challenges
AcknowledgeAcknowledge
ClarifyClarify
AnswerAnswer
CheckCheck
When things go off track!When things go off track!
SummariseSummarise
Final Final ThoughtsThoughts
……what am Iwhat am Igoing to going to
do do differently differently
after today?after today?
If we always do what If we always do what we’ve always done…we’ve always done…
……we’ll always get what we’ll always get what we’ve always got! we’ve always got!
…I’ll probably
do nothing
about it!
If I do nothing about it in 24 hours…
The The ‘Star Fish’ ‘Star Fish’ PrinciplePrinciple
ThanThank k
YouYou
Tools & Tools & TechniquesTechniques
Ian Govier Ian Govier (Facilitator)(Facilitator)
NNLLPPAn introduction to