top 10 tips to improve social intranet adoption

Download Top 10 Tips to Improve Social Intranet Adoption

Post on 12-Apr-2017

260 views

Category:

Software

1 download

Embed Size (px)

TRANSCRIPT

PowerPoint Presentation

[Webinar]Top 10 Tips to Improve Social Intranet Adoption

1

Narasu RebbapragadaDirector of Strategic Content, San Francisco

Narasu works in marketing services for CMSWire.com and has experience both in technology journalism and consumer marketing. Her areas of expertise are digital/content strategy, content management and mobile marketing.

Moderator

@narasunarasu@simplermedia.com

2

Founded in 2003400+ editorial contributorsKey Services:200+ articles per monthMonthly editorial themes Monthly tweet jams, hangouts, webinarsThree Primary Topic Areas:Customer Experience, Digital MarketingSocial Business, Enterprise CollaborationEnterprise Information Management

About CMSWire

3

Sponsored by

IntrosIncentive is based on the belief that internal workplace communication should be a social and collaborative experience. After several iterations, Incentive became the socially powered enterprise collaboration platform it is today, helping teams achieve improved profitability, increased efficiency and accelerated business results.

Learn more at www.incentive-inc.com

4

Alan Pelz-SharpeDirector at 451 Research

Intros

Alan Pelz-SharpeResearch Director, Social BusinessAlan Pelz-Sharpe is the Research Director for Social Business at 451 Research. Alan has overall responsibility for the coverage of Social Business technology and trends, including social/collaboration, compliance and legal, marketing and sales automation and integration. Alan's own primary area of focus is on the emergence of next generation collaborative business applications that leverage the power of the crowd and cloud.Alan has over 25 years of experience in the IT industry, working with a wide variety of end-user organisations and suppliers around the world. Alan was formerly a Partner at The Real Story Group, ECM Consulting Director at Indian Services firm Wipro, and VP for North America at industry analyst firm Ovum. He is regularly quoted in the press including the Wall Street Journal and The Guardian and has appeared on the BBC, CNBC, ABC as an expert guest.alan.pelzsharpe@451research.comTwitter: @socialbizalan

5

Rickard HanssonFounder and CEO of Incentive Inc.

Intros

Rickard Hansson is the founder and chief executive officer of Incentive. With more than 15 years of experience in the IT industry, Rickard is a serial entrepreneur and self-taught programmer who created Incentive in 2008 based on his belief that internal workplace communication should be a social and collaborative experience.Prior to founding Incentive, Rickard started Mindroute Software in 2002, where he developed Lemoon, a user-friendly content management system (CMS). Within three years, Mindroute became the second largest CMS firm in Sweden, boasting 100 to 150 new clients per year.After the launch of Incentive in 2008, the platform was nominated for Best Software of the Year in Sweden. In 2013, Rickard sold Lemoon to focus exclusively on Incentive and has since moved Incentives headquarters toSouthern Californias up-and-coming tech hub, Silicon Beach. Since the founding, Incentive has helped thousands of companies from more than 100 countries accelerate positive business outcomes through improved collaboration and communication.From 1996 to 2002, Rickard worked as a product manager at Syntagma, a Swedish CRM company. During his time there, he led a team in the development of a proprietary programming language and enterprise content management platform that boasted large global clients such as Nestle.In addition to his software companies, Rickard has started various technology consulting and investing firms. He is an angel investor and a frequent lecturer on entrepreneurship, social collaboration and the future of workplace communication.

Follow along on Twitter @RickardHanssonhttps://twitter.com/rickardhansson

6

Top 10 Tips to Improve Social Intranet AdoptionAlan Pelz-Sharpe

Incentive 2015

451 Research is an information technology research & advisory company8Founded in 2000350+ employees, including over 100 analysts1,000+ clients: Technology & Service providers, corporate advisory, finance, professional services, and IT decision makers25,000+ senior IT professionals in our research communityOver 52 million data points each quarter4,500+ reports published each year covering 2,000+ innovative technology & service providersHeadquartered in New York City with offices in London, Boston, San Francisco, and Washington D.C. 451 Research and its sister company Uptime Institute comprise the two divisions of The 451 Group

Research & DataAdvisory ServicesEvents

Incentive 2015451 Research analyzes the technologies, services and companies that disrupt and evolve information technology. Utilizing a proven research methodology and a team of 100+ analysts, we create actionable data and insight to help you implement, invent and invest in digital infrastructure - from edge to core. Our online Research Dashboard is organized into fourteen research channels that align to the prevailing issues driving IT innovation.8

Alan Pelz-SharpeResearch Director Social Business Applications

Incentive 2015Alan Pelz-SharpeResearch Director, Social BusinessAlan Pelz-Sharpe is the Research Director for Social Business at 451 Research. Alan has overall responsibility for the coverage of Social Business technology and trends, including social/collaboration, compliance and legal, marketing and sales automation and integration. Alan's own primary area of focus is on the emergence of next generation collaborative business applications that leverage the power of the crowd and cloud.Alan has over 25 years of experience in the IT industry, working with a wide variety of end-user organisations and suppliers around the world. Alan was formerly a Partner at The Real Story Group, ECM Consulting Director at Indian Services firm Wipro, and VP for North America at industry analyst firm Ovum. He is regularly quoted in the press including the Wall Street Journal and The Guardian and has appeared on the BBC, CNBC, ABC as an expert guest.alan.pelzsharpe@451research.comTwitter: @socialbizalan

9

Incentive 2015Challenges & Opportunities of Social Business11

Incentive 2015

11

Tip Number One

Identify key stakeholders from the get-go. Their input is central to design.

Incentive 20151. Determine your key stakeholders at the start.Incorporate their input into design and implementation, and use them as champions to encourage others.12

Tip Number Two

Monitor activity and regularly identify hot and cold spots.

Incentive 20152.Monitor activity regularly and identify hot and cold spots.Quickly spot whats working and what isnt. Identify areas that need bolstering so you can improve use and adoption of the tool and applaud areas where employees are doing well.

13

Tip Number Three

Always manage and have a process for change. Negative feedback is often the most constructive feedback

Incentive 20153.Always manage and have a process for change.Listen to those using the platform most even if its bad news and make sure youre receptive and agile enough to make necessary adjustments. Negative feedback is often the most constructive feedback.14

Tip Number Four

Tie wherever you can to measurable business processes give them a reason and purpose to use the system.

Incentive 20154.Relate your social intranet to measurable business processes.Whenever possible, give employees a reason and purpose to use the system, whether its more efficient collaboration or being more organized.15

Tip Number Five

Ensure that the intranet is genuinely social a place to hang out, not a place to go and read the notice board.

Incentive 20155.Ensure that the intranet is genuinely social. A lot of social intranets fail because they dont deliver on their namesake and keep employeesengaged. People are soused to operating off a social interface(think Facebook, Instagram and Twitter), not just reading a message board.16

Tip Number Six

Plan, budget and staff for an extended roll out don't just go live and go home. If possible roll out incrementally, creating win-win situations.

Incentive 20156.Plan, budget and staff for an extended roll out.You cant just implement a social intranet and turn your back on it. Plan to invest time and training in the new tool, and, if possible, roll out incrementally creating win-win situations.

17

Tip Number Seven

Be clear on the purpose of your Social Intranet its goals should be defined. Its not just the "Miscellaneous File. Recognize its purpose and what its not there to do it can't be everything to everyone.

Incentive 20157.Be clear on your purpose and goals.As with any new investment you make, your goals and mission should be clearly defined and made public. Help your employees recognize its purpose and what its capable of achieving and what its limitations are so your employees don't feel like they're stuck in thisDilbert comic.18

Tip Number Eight

Capture and promote winning situations. Ask what is in it for me/you - Define success from the start.

Incentive 20158.Capture and promote win-win situations.Define what success if from the start and how everyone can benefit from this new way of working whether theyre a client, colleague or vendor.19

Tip Number Nine

Accept that not everything will work. There will be unexpected surprises (both good and bad) in the process. But don't be afraid to enforce on occasion.

Incentive 20159.Accept that not everything will be a smashing success.There will be une