Top 10 Tips to Improve Social Intranet Adoption

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[Webinar]Top 10 Tips to Improve Social Intranet Adoption

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Narasu RebbapragadaDirector of Strategic Content, San Francisco

Narasu works in marketing services for CMSWire.com and has experience both in technology journalism and consumer marketing. Her areas of expertise are digital/content strategy, content management and mobile marketing.

Moderator

@narasunarasu@simplermedia.com

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Founded in 2003400+ editorial contributorsKey Services:200+ articles per monthMonthly editorial themes Monthly tweet jams, hangouts, webinarsThree Primary Topic Areas:Customer Experience, Digital MarketingSocial Business, Enterprise CollaborationEnterprise Information Management

About CMSWire

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Sponsored by

IntrosIncentive is based on the belief that internal workplace communication should be a social and collaborative experience. After several iterations, Incentive became the socially powered enterprise collaboration platform it is today, helping teams achieve improved profitability, increased efficiency and accelerated business results.

Learn more at www.incentive-inc.com

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Alan Pelz-SharpeDirector at 451 Research

Intros

Alan Pelz-SharpeResearch Director, Social BusinessAlan Pelz-Sharpe is the Research Director for Social Business at 451 Research. Alan has overall responsibility for the coverage of Social Business technology and trends, including social/collaboration, compliance and legal, marketing and sales automation and integration. Alan's own primary area of focus is on the emergence of next generation collaborative business applications that leverage the power of the crowd and cloud.Alan has over 25 years of experience in the IT industry, working with a wide variety of end-user organisations and suppliers around the world. Alan was formerly a Partner at The Real Story Group, ECM Consulting Director at Indian Services firm Wipro, and VP for North America at industry analyst firm Ovum. He is regularly quoted in the press including the Wall Street Journal and The Guardian and has appeared on the BBC, CNBC, ABC as an expert guest.alan.pelzsharpe@451research.comTwitter: @socialbizalan

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Rickard HanssonFounder and CEO of Incentive Inc.

Intros

Rickard Hansson is the founder and chief executive officer of Incentive. With more than 15 years of experience in the IT industry, Rickard is a serial entrepreneur and self-taught programmer who created Incentive in 2008 based on his belief that internal workplace communication should be a social and collaborative experience.Prior to founding Incentive, Rickard started Mindroute Software in 2002, where he developed Lemoon, a user-friendly content management system (CMS). Within three years, Mindroute became the second largest CMS firm in Sweden, boasting 100 to 150 new clients per year.After the launch of Incentive in 2008, the platform was nominated for Best Software of the Year in Sweden. In 2013, Rickard sold Lemoon to focus exclusively on Incentive and has since moved Incentives headquarters toSouthern Californias up-and-coming tech hub, Silicon Beach. Since the founding, Incentive has helped thousands of companies from more than 100 countries accelerate positive business outcomes through improved collaboration and communication.From 1996 to 2002, Rickard worked as a product manager at Syntagma, a Swedish CRM company. During his time there, he led a team in the development of a proprietary programming language and enterprise content management platform that boasted large global clients such as Nestle.In addition to his software companies, Rickard has started various technology consulting and investing firms. He is an angel investor and a frequent lecturer on entrepreneurship, social collaboration and the future of workplace communication.

Follow along on Twitter @RickardHanssonhttps://twitter.com/rickardhansson

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Top 10 Tips to Improve Social Intranet AdoptionAlan Pelz-Sharpe

Incentive 2015

451 Research is an information technology research & advisory company8Founded in 2000350+ employees, including over 100 analysts1,000+ clients: Technology & Service providers, corporate advisory, finance, professional services, and IT decision makers25,000+ senior IT professionals in our research communityOver 52 million data points each quarter4,500+ reports published each year covering 2,000+ innovative technology & service providersHeadquartered in New York City with offices in London, Boston, San Francisco, and Washington D.C. 451 Research and its sister company Uptime Institute comprise the two divisions of The 451 Group

Research & DataAdvisory ServicesEvents

Incentive 2015451 Research analyzes the technologies, services and companies that disrupt and evolve information technology. Utilizing a proven research methodology and a team of 100+ analysts, we create actionable data and insight to help you implement, invent and invest in digital infrastructure - from edge to core. Our online Research Dashboard is organized into fourteen research channels that align to the prevailing issues driving IT innovation.8

Alan Pelz-SharpeResearch Director Social Business Applications

Incentive 2015Alan Pelz-SharpeResearch Director, Social BusinessAlan Pelz-Sharpe is the Research Director for Social Business at 451 Research. Alan has overall responsibility for the coverage of Social Business technology and trends, including social/collaboration, compliance and legal, marketing and sales automation and integration. Alan's own primary area of focus is on the emergence of next generation collaborative business applications that leverage the power of the crowd and cloud.Alan has over 25 years of experience in the IT industry, working with a wide variety of end-user organisations and suppliers around the world. Alan was formerly a Partner at The Real Story Group, ECM Consulting Director at Indian Services firm Wipro, and VP for North America at industry analyst firm Ovum. He is regularly quoted in the press including the Wall Street Journal and The Guardian and has appeared on the BBC, CNBC, ABC as an expert guest.alan.pelzsharpe@451research.comTwitter: @socialbizalan

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Incentive 2015Challenges & Opportunities of Social Business11

Incentive 2015

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Tip Number One

Identify key stakeholders from the get-go. Their input is central to design.

Incentive 20151. Determine your key stakeholders at the start.Incorporate their input into design and implementation, and use them as champions to encourage others.12

Tip Number Two

Monitor activity and regularly identify hot and cold spots.

Incentive 20152.Monitor activity regularly and identify hot and cold spots.Quickly spot whats working and what isnt. Identify areas that need bolstering so you can improve use and adoption of the tool and applaud areas where employees are doing well.

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Tip Number Three

Always manage and have a process for change. Negative feedback is often the most constructive feedback

Incentive 20153.Always manage and have a process for change.Listen to those using the platform most even if its bad news and make sure youre receptive and agile enough to make necessary adjustments. Negative feedback is often the most constructive feedback.14

Tip Number Four

Tie wherever you can to measurable business processes give them a reason and purpose to use the system.

Incentive 20154.Relate your social intranet to measurable business processes.Whenever possible, give employees a reason and purpose to use the system, whether its more efficient collaboration or being more organized.15

Tip Number Five

Ensure that the intranet is genuinely social a place to hang out, not a place to go and read the notice board.

Incentive 20155.Ensure that the intranet is genuinely social. A lot of social intranets fail because they dont deliver on their namesake and keep employeesengaged. People are soused to operating off a social interface(think Facebook, Instagram and Twitter), not just reading a message board.16

Tip Number Six

Plan, budget and staff for an extended roll out don't just go live and go home. If possible roll out incrementally, creating win-win situations.

Incentive 20156.Plan, budget and staff for an extended roll out.You cant just implement a social intranet and turn your back on it. Plan to invest time and training in the new tool, and, if possible, roll out incrementally creating win-win situations.

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Tip Number Seven

Be clear on the purpose of your Social Intranet its goals should be defined. Its not just the "Miscellaneous File. Recognize its purpose and what its not there to do it can't be everything to everyone.

Incentive 20157.Be clear on your purpose and goals.As with any new investment you make, your goals and mission should be clearly defined and made public. Help your employees recognize its purpose and what its capable of achieving and what its limitations are so your employees don't feel like they're stuck in thisDilbert comic.18

Tip Number Eight

Capture and promote winning situations. Ask what is in it for me/you - Define success from the start.

Incentive 20158.Capture and promote win-win situations.Define what success if from the start and how everyone can benefit from this new way of working whether theyre a client, colleague or vendor.19

Tip Number Nine

Accept that not everything will work. There will be unexpected surprises (both good and bad) in the process. But don't be afraid to enforce on occasion.

Incentive 20159.Accept that not everything will be a smashing success.There will be unexpected surprises along the way (both good and bad), so learn to discern what you need to press harder into (and enforce) and what you need to let go of.20

Tip Number Ten

Keep it organic.

Incentive 201510.Keep it organic. The bottom line is that you cantforcechange. Equip employees with the training and knowledge they need (see above tips) to use the new platform and create space for organic growth and adoption. Your results will be stronger and your employees happier.21

alan.pelzsharpe@451research.comTwitter: @socialbizalan

Incentive 2015alan.pelzsharpe@451research.comTwitter: @socialbizalan

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Social Intranet for Collaborative Teams

Incentive is a next-generation social intranet that combines all the features your team needs to be more efficient, capture team knowledge, have fun at work and instantly locate and act on everything you need toGet Stuff Done. Together.

Private and group chats. Enterprise File Sharing. Document Collaboration. Video Conferencing. Blogs. Wikis. Microblogging. Oh yeah, did we mention integrations, including SharePoint, Dropbox and more? Say goodbye to point solutions and adopt one searchable social intranet platform that combines, andsecures, everything you and your team need to get your jobs done. And, if youre not ready to say goodbye to your existing services, simply integrate with one click.

www.incentive-inc.com

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Todays reality when collaborating

No cross over search capability need to go to each service to search for files, conversations and resources.Isolated

Multiple services and apps required to achieve a complete collaboration experience.Spread out

Each service has its own user interface & sign in procedure resulting in major thresholds. No unity

Working across several services means duplicate work such as inviting users, setting up groups, permissions, following people, etc and requires repetitive maintenance.Out of syncData, information, conversations & knowledge scattered around in different services and standards. Compliance, backup and access difficulties as a result.Defragmented

Millennials will soon comprise most of the workforce, but, 41 percent of them say they prefer to communicate electronically rather than face-to-face or even over the telephone. Adopting enterprise social collaboration technology can help kill two birds with one stone satisfy the technology user experiences of the evolving workforce and provide the tools that can help eliminate the need for face-to-face meetings.

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All in One PlaceCollaboration done the Incentive wayPowerful SearchMicrobloggingInstant Messaging & VideoSecure File SharingDocument CollaborationSocial NetworkingWork SpacesWikis

Apps

We know youve probably already implemented and adopted certain technologies and platforms that you arent ready to give up. Maybe youve spent a great deal of money on SharePoint or another technology, trained all of your employees on the new interface or simply just cant part ways?Whatever platforms and tools youre currently using they can always be improved with a layer of social collaboration. Employees are increasingly expecting social and collaborative work environments and tools that dont deliver hinder employee productivity.

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All in One Place.

Accessible from anywhere and on any device

Almost everyone works remotely to some extent these days. If youre so mobile so should all your work be! With Incentive you can access all of your companys information, projects and braintrust anywhere and from any device. Incentive is accessible via any browser as well as a mobile and desktop app.

http://info.incentive-inc.com/apps26

On premisePrivate cloudIncentive Live

Multiple Delivery ModelIncentive can be accessed via the cloud in a few clicks, or you can download it and install on your own server behind your own firewall. The choice is yours.

You always have full control of your information.

At Incentive, our goal is to provide our customers with the most secure deployment of Incentive possible, and we offer several options to fit your specific needs. Incentive is deployed in the private, public or hybrid cloud powered by Microsoft's Azure, so you can rest assured your installment is reliable and secure.27

Thanks again to Alan Pelz-Sharpe of 451 Research and Rickard Hansson of Incentive Inc. for the thought-provoking ideas in this presentation.

Thank You

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