tos 3000 inbound call processing training module
DESCRIPTION
Presentation about setting up the TOS 3000 from ICON Voice Networks for inbound call processing.TRANSCRIPT
ICON Voice Networks 1
TOS 3000 Total Office Solution
Inbound Call Processing
Version 1.0
ICON Voice Networks 2
Building Trunk Groups Inbound Call Routing
• 4 trunk groups available
• Analog and SIP trunks may share a group
ICON Voice Networks 3
Inbound Call Routing Options
• Incoming calls can be routed to– Extension– Automated Attendant Menu 0-9– Operator – UCD Group
• Additional routing options available for DID calls
ICON Voice Networks 4
Inbound Call Processing
• Analog trunk call processing– This also applies to SIP trunks with no DID
• Day and night destinations are available
• Choose from Extension, Automated Attendant, Operator Or UCD group
ICON Voice Networks 5
DID Routing
• DID table used to program ringing destination for 100 DID numbers– Confirm DID number format with carrier prior to
programming
• DIDs can ring extension, automated attendant menu, UCD group, operator, networked extension or remote number
ICON Voice Networks 6
UCD Groups
• Four programmable UCD groups
• Can be programmed as incoming ringing destination for outside line or DID number
• Each UCD group can have up to 50 members– IP Phones– Analog phone
• The UCD group access code and configuration are programmed in Numbering Plan
ICON Voice Networks 7
UCD group programming
• UCD group numbering
ICON Voice Networks 8
UCD Group Configuration
• Group types– All ring– Linear– Distributed
ICON Voice Networks 9
UCD Group Reroute Destination and Timer
• You may also program a UCD group to reroute an unanswered call to:– Automated Attendant Menu– Voice Mailbox– Extension– Virtual Extension
ICON Voice Networks 10
Incoming Call Routing Day / Night Example
• You may program PSTN line or IP Trunk to route a call to a specific extension, automated attendant menu, UCD group or operator based on the current day/night mode:
• UCD group 1 set upto reroute to auto attendantmenu 1 after60 seconds.
ICON Voice Networks 11
Inbound Call Processing
This concludes the inbound call processing tutorial.For more information please reference the technical manual
Thank You