Download - Tos 3000 Inbound Call Processing Training Module

ICON Voice Networks 1

TOS 3000 Total Office Solution

Inbound Call Processing

Version 1.0


Building Trunk Groups Inbound Call Routing

• 4 trunk groups available

• Analog and SIP trunks may share a group


Inbound Call Routing Options

• Incoming calls can be routed to– Extension– Automated Attendant Menu 0-9– Operator – UCD Group

• Additional routing options available for DID calls



• Analog trunk call processing– This also applies to SIP trunks with no DID

• Day and night destinations are available

• Choose from Extension, Automated Attendant, Operator Or UCD group


DID Routing

• DID table used to program ringing destination for 100 DID numbers– Confirm DID number format with carrier prior to

programming

• DIDs can ring extension, automated attendant menu, UCD group, operator, networked extension or remote number


UCD Groups

• Four programmable UCD groups

• Can be programmed as incoming ringing destination for outside line or DID number

• Each UCD group can have up to 50 members– IP Phones– Analog phone

• The UCD group access code and configuration are programmed in Numbering Plan


UCD group programming

• UCD group numbering


UCD Group Configuration

• Group types– All ring– Linear– Distributed


UCD Group Reroute Destination and Timer

• You may also program a UCD group to reroute an unanswered call to:– Automated Attendant Menu– Voice Mailbox– Extension– Virtual Extension


Incoming Call Routing Day / Night Example

• You may program PSTN line or IP Trunk to route a call to a specific extension, automated attendant menu, UCD group or operator based on the current day/night mode:

• UCD group 1 set upto reroute to auto attendantmenu 1 after60 seconds.



This concludes the inbound call processing tutorial.For more information please reference the technical manual

Thank You

Download - Tos 3000 Inbound Call Processing Training Module

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