total quality management in higher education (tqm) dr. b. vanitha associate professor in economics...
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Total Quality Management In Higher Education (TQM)
Dr. B. VanithaAssociate Professor in Economics
Presented by
Every day, a small ant arrives at work very early
and starts work immediately.
She produces a lot and she was happy.
The Chief, a lion,
was surprised to see
that the ant was
working without
supervision.
He thought if the ant
can produce so much
without supervision,
wouldn’t she produce
even more if she had a
supervisor!
So he recruited a
cockroach
who had extensive
experience as
supervisor and who
was famous for
writing excellent
reports.
The cockroach’s first
decision was to set up
a clocking in
attendance system.
He also needed a
secretary to help him
write and type his
reports and …
... he recruited a spider,
who managed the
archives and monitored
all phone calls.
The lion was delighted
with the cockroach's
reports
and asked him to
produce graphs to
describe production
rates and to analyse
trends, so that he could
use them for
presentations at
Board‘s meetings.
So the cockroach had to buy a new computer
and a laser printer and ...
... recruited a fly
to manage the IT
department.
The ant, who had once been so productive and
relaxed, hated this new plethora of paperwork
and meetings which used up most of her time…!
The position was given to
the cicada, whose first
decision was to buy a carpet
and an ergonomic chair for
his office.
The new person in charge, the
cicada, also needed a computer
and a personal assistant ,who
he brought from his previous
department, to help him
prepare a Work and Budget
Control Strategic Optimisation
Plan …
The Department where the ant
works is now a sad place,
where nobody laughs anymore
and everybody has become
upset...
It was at that time
that the cicada
convinced the boss ,
the lion, of the
absolute necessity to
start a climatic study
of the environment .
Having reviewed
the charges for
running the ant’s
department , the
lion found out that
the production
was much less than
before.
So he recruited the
owl, a prestigious
and renowned
consultant to carry
out an audit and
suggest solutions.
The owl spent three
months in the
department and
came up with an
enormous report ,
in several volumes,
that concluded :
“ “ The department is The department is
overstaffed ...”overstaffed ...”
Guess who the lion fires first?
The ant , of course, because she “showed lack of motivation and had a negative
attitude".
Os personagens desta fábula são fictícios; qualquer semelhança com pessoas ou factos reais é pura coincidência.
NB:NB:
The characters in this fable are The characters in this fable are fictitious; any resemblance fictitious; any resemblance toreal people or facts within toreal people or facts within the the CorporationCorporation is pure is pure coincidencecoincidence……
Adapted from Portuguese by PR. Obrigado Mário.
Total Quality Management In Higher Education
Dr. B. VanithaReader In EconomicsBharathiar UniversityCoimbatore – 641 046
“In the rapidly changing world of today one thing is certain:
yesterday’s educational system will not meet today's and
even less the need of tomorrow”
Dr. D. S. Kothari
Higher Education Pendulum Swings
From TO
• Classified -- Commercial
• Liberal Education -- Vocational emphasis
• Academic independence -- Industrial relevance
• Personal development -- Manpower planning
• Research for knowledge -- Directive research
• Teacher centric -- Student centric
• Centers of teaching -- Centers of learning
• University campus -- Universal campus
Quality is Exceptional
Quality is Consistent
Quality is Fitness
Quality is Value for Money
Quality is Transformative
Total Quality Management (TQM)
Elements of TQM
1. Customer Focus
2. Employee Involvement
Elements of TQM
Elements of TQM
3. Continuous Improvement
Elements of TQM
4. Universal Responsibility
TQM – Not Through Inspectionbut through Inspiration
Elements of TQM5. A Sustained Commitment to Quality by Management
Elements of TQM
6. Addressing Deficiencies
An ounce of prevention is worth a pound of cure
Elements of TQM
7. Measurement of Quality
Elements of TQM
8. Bench marking
Elements of TQM
9. Value Improvement
Elements of TQM
10.Capacity Building
Elements of TQM
11. Team Work
Elements of TQM
12.Quality Circle
Failing to Plan isPlanning to Fail
14 Point Philosophy of Edward Deming
1. Clearly define the vision and mission and have
consistency in the follow up.
2. Adopt the philosophy of not accepting delays
mistakes & defects.
3. Inspect the product or process at every stage
instead of inspecting the end product.
4. Quality of the product is equally important like the price tag.
5. Improve the system constantly.
6. Train the manpower to improve quality.
7. Lead by example and not by quality.Cont…..
8. Drive out the fear in the organization so that
everybody will work with a sense of belonging.
9. Integrate the departments to break the barriers.
10. Do not ask for increased performance without providing
a better / right method to accomplish the task.
11. Do not have work standards that prescribe numerical quotas.
12. Remove appraisal system that encourages conflict among the staff.
13. Institute vigorous programmes of education & training.
14. Make everybody responsible to work for transformation.
Every one is interested inmaking life Successful
to 100 %
Knowledge = 11+14+15+22+12+5+4+7+5 = 95 %
Love = 12+15+22+5 = 54 %
Hardwork = 8+1+18+4+22+15+18+11 = 99 %
Attitude = 1+20+20+9+20+21+4+5 =100 %
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z IS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
What Makes life 100 % Successful ?
If
Nobody can go back to start a new beginningbut any body can start today
to make a new ending
