1) Executive summary

2) Project introduction

a) Project backgroundb) Project goals

3) Development

a) Teamwork

i) Philips Electronics’ approach to quality, though the application of the European Foundation for Quality Management (EFQM) Excellence Model under an internal process named ‘Reaching the BEST’ (Business Excellence through Speed and Teamwork)

(1) Philips Quality Network(2) Philips Quality Teams

ii) Business excellence and quality

(1) Philips Electronics’ BEST model(a) Cornerstone quality principles(b) European Foundation for Quality Management (EFQM) Excellence Model as framework

(2) Evaluation of Philips Electronics’ BEST model against Dotun Adebanjo’s proposition(a) Relationship between Philips Electronics’ BEST model core components and that of

business excellence

iii) Application of Philips Electronics’ BEST model tools and competencies in a different organization

(1) Brief introduction to Arvato(2) Brief introduction to the outsourcing services industry(3) Arvato’s current approach to quality(4) Potential integration of Philips Electronics’ BEST model to Arvato

4) Conclusion

Reference List

Adebanjo, D. (2001) ‘TQM and business excellence: is there really a conflict?’, Measuring Business Excellence, 5 (3), pp. 37-40, Emerald Insight [Online]. DOI: 10.1108/13683040110403961 (Accessed: 3 September 2013).

Calingo, L. M. R. (1996) ‘The Evolution of Strategic Quality Management’, International Journal of Quality & Reliability Management, 13 (9), pp.19–37, ProQuest [Online]. Available from: http://search.proquest.com/docview/197598775?accountid=12117 (Accessed: 9 August 2013).

European Foundation for Quality Management (2003) The Fundamental Concepts of Excellence [Online]. Available from: http://www.formativexperience.com/upload/EFQM.pdf (Accessed: 3 September 2013).

Oakland, J.S. (2011) ‘Leadership and policy deployment: the backbone of TQM’, Total Quality Management & Business Excellence, 22 (5), pp. 517-534, Business Source Complete [Online]. DOI: 10.1080/14783363.2011.579407 (Accessed: 13 August 2013).

Oakland, J. S. (2003) TQM: Text with Cases. 3rd ed. Oxford: Butterworth-Heinemann.

Oakland, J. S. & Tanner, S. (n.d.) Best Practice Benchmarking – A True Driver of Change [Online]. Available from: http://www.oaklandconsulting.com/component/attachments/download/24 (Accessed: 24 August 2013).

Packard, T. (1995) ‘TQM and Organizational Change and Development’. In: Gummer, B. & McCallion, P. (ed.). Total Quality Management in the Social Services: Theory and Practice. Albany, NY: Rockefeller College Press.

Yong, J. & Wilkinson, A. (2002) ‘The Long and Winding Road: The Evolution of Quality Management’, Total Quality Management, 13 (1), pp. 101-121, Academic Search Complete [Online]. DOI: 10.1080/09544120120098591 (Accessed: 2 August 2013).