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Total Quality Management

(TQM)

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TQM = Total Quality Management

T = Total

Q = Quality

M = Management

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TQM = Total Quality Management

:

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TQM

TQM

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(QUALITY)

5

(QT)

(SS)

(QC)

IS

O

TQM

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TQM

55

((PMQAPMQA))

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55

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5

1. SEIRI () =

2.SEITON () =

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5

3.SEISO() =

4.SEIKETSU() =

3

5.SHITSUKE() =

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TQM

(QT)

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TQM TQM. WORKSHOP /

QT.Clinic

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TQM

(QC)

QC

QT QT

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TQM

(SS)

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=

/

=

/

= = /

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TQM

ISO

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TQM

JIT (Just In Time) RE-ENGINEERING

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+

- /0

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- - -

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-- - - /- -

- -

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..........................................( )

..........................................( ) ....................................................(3-10)

.

.

()1.2.....3......

..........................................(

....................................(

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1 2 3 4 1 2 3 4 1 2 3 4

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4

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/

(Brainstorming)

5w + H

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(Input)

(Process)

(Output)

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-

-

- -

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TQM(TQMDiagnosis

)

TopManagement

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TQM Diagnosis1. Diagnosis

Diagnosis Team

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2.

3. Diagnosis

4.

TQM Diagnosis

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TQM

(QT)

//

PDCA

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TQM

(QT)

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/

1.

2. 3. ...............

4. ..................

5. ....................

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0

5

10

15

20

25

30

35

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................................................

................... -

1.

2. ..

.............

...................

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:

1. 2.

( ) /

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() /

/ ...................................1 ..30..

.....4... ..................... ...........................

/.. 50 6,600

50 7,000

50 7,200 50 7,500 28,300 /4

7,075

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(/

)

1,000

2,000

3,000

4,000

5,000

6,000

7,000 7,075

..50..50..50..50

*

** *

8,000

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1.

5,500 /

2. ........ 7

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/

1 2 3 4 5 6 7 8 9 10

(Plan)(Do)(Check)(Action)

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/

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/

/

//

1.

..... 1

..5030

..50

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(/

)

1,000

2,000

3,000

4,000

5,000

6,000

7,000

5,625

..50..50..50. 50

*

*

*

*

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/

1,000

2,000

3,000

4,000

5,000

6,000

7,000 7,075

..50..50..50..50

*

** *

8,000

5,625 *

*

* *

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..... ........1.

2. -

- 09.00 .- 12.00 - 13.00 . 16.00.-

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5,625 /

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/

/

7,075

5,625

6,600

975 / 1. 2.

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............................ ............................

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TQM

TQM

TQM 5

()

/

TQM (

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TQM ( )

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Leadership Information& Analysis

Strategy

DeploymentHR Focus

Process

Management

Customer &Market Focus

Business

Results

Enablers Achievement

Total Quality Management

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OrganizationalProfile:

Environment,Relationships,andChallenges

4

Information,Analysis,and KnowledgeManagement

1

Leadership

2

Strategic

Planning

3

Customer&

Market Focus

5

HumanResource

Focus

6Process

Management

7BusinessResults

BaldridgeCriteriaforPerformanceExcellent Framework

Source: http://www.quality.nist.gov/Business_Criteria.htm

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6.

5.

4.

3.

1.

2.

7.

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Q & A