TPLC Training Professionals Sdn Bhd, No.30, 1st Floor, Lorong Tiara 1B, Bandar Baru Klang, 41150 Klang. Tel: 603-33621616 Fax: 603-33621515 Email: ram@tplctraining.com.my

TPLC Training Professionals Sdn Bhd

Public Training Program

Good training needs analysis is essential if the organisation is to align the skills currently available with

those required to meet strategic objectives. If conducted properly, it will also help you to diagnose when

training will solve certain problems and issues and when alternative interventions might be needed.

This workshop gives you a faster needs analysis approach that is realistic in today's climate. It shows you

how to apply a highly effective procedure for determining whether or not training is the solution to a job

performance problem. Return to your job with the key skills and confidence to gain acceptance and

recognition for your recommendations to management.

Call us now to REGISTER at 03-33621616 or email: ram@tplctraining.com.my

TPLC Training Professionals Sdn Bhd, No.30, 1st Floor, Lorong Tiara 1B, Bandar Baru Klang, 41150 Klang. Tel: 603-33621616 Fax: 603-33621515 Email: ram@tplctraining.com.my

Introduction

“Effective training or development depends more on knowing what results are required – for the individual,

the department and the organisation as a whole. With limited budgets and the need for cost-effective

solutions, all organisations need to feel secure that the resources invested in training are targeted at areas

where training and development is needed and a positive return on investment is guaranteed. Analysing

what the training needs are is a vital prerequisite for any effective training programme or event. Simply

throwing training at individuals may miss the priority needs, and even cover areas that are not essential.”

Chartered Management Institute – TNA Training and Development Checklist

TNA is usually required when any of the external ‘driving’ factors e.g. political, economic, social, technological,

legal, environmental (PESTLE) causes change within the organisation, and in many ways, affect the behaviour

and performance ability of people in the organisation. By conducting TNA, it can be ascertained whether

the change will lead to training, or instead, other non-training activities like reviewing job descriptions or

preparing a new handbook.

Objectives

At the end of this course participants will be able to:

Describe and ascertain the factors that cause change in their organisation which ultimately cause

the need for TNA

Identify and explain the key processes in TNA

Link TNA to relevant training programmes to close performance gap

Identify other interventions, apart from training, to close performance gap

Describe the processes in training development, delivery and evaluation

Describe key elements in competency management

Some key questions:

What caused a need in the first place?

How was the need recognized?

What' is the business need?

What results are expected?

When are the results expected?

How will they be measured?

Has the target population been correctly identified?

Is there sufficient data for evaluation to take place?

Will it be possible to demonstrate a return on investment (ROI)?

What is the training need?

Methodology

Facilitator’s input

Group discussions and presentations

Individual exercises

Physical and/or mental challenges

Role-play

Who Should Attend

Personnel in HR function, i.e. Executives, Assistant Managers and new HR Managers.

This programme is also open for personnel in other functions

TPLC Training Professionals Sdn Bhd, No.30, 1st Floor, Lorong Tiara 1B, Bandar Baru Klang, 41150 Klang. Tel: 603-33621616 Fax: 603-33621515 Email: ram@tplctraining.com.my

Couse Modules

Day 1: Workshop Outline

Module 1: Business and Sustainability The purpose of business 21st century business – characteristics The case for business sustainability

Module 2: Business and People’s Competence Business resources: human resource – the business’ no. 1 asset What is competency? What indicates competence, or non-competence? Competency – what is the cost of not measuring competency gap?

Module 3: Change and Competence Challenges and change factors affecting business Change factors affecting business, and your human resource – but at what degree? Competency gap measurement – Required vs. Current competency

Module 4: TNA – Overview and Process What is TNA? The TNA process map – an overview TNA – the detail process: planning the TNA

Day 2: Workshop Outline

Module 5: TNA – Overview and Process TNA – the detail process: gathering data TNA – the detail process: turning data into useful information TNA – the detail process: presenting the report

Module 6: TNA – Interventions: Training-Based Training as a performance intervention: design – pilot – deliver Evaluation of training effectiveness Is there ROI from training?

Module 7: TNA – Interventions: Non-Training-Based The non-training interventions Implementing the interventions Monitoring the interventions’ effectiveness

Module 8: TNA – The TNA Consultant Attitude and values of the TNA Consultant Skills and knowledge required as a TNA Consultant TNA Sample Form – a discussion

TPLC Training Professionals Sdn Bhd, No.30, 1st Floor, Lorong Tiara 1B, Bandar Baru Klang, 41150 Klang. Tel: 603-33621616 Fax: 603-33621515 Email: ram@tplctraining.com.my

Facilitator: Puan Zalina Zainal Abidin

Zalina is a dedicated training specialist who has a strong belief in Organizational learning and employee towering strategies. She has more than 20 years of work experience in service operations, communications, Human Resource Management, Housekeeping, Occupational Safety & Health and Education Industries. She is an experienced Human Resource Management – Training & Consultancy, People Development Analyst and Training Module Designer. She has held managerial positions in diverse industries namely Service Industry, Integrated Facilities Management, vertical & horizontal transportation, manufacturing, construction and cleaning services. She is able to deliver more than 30 modules specifically in the area of people self-development and work process improvement. Zalina has trained both private and government sectors. Her areas of expertise are:

Training Needs Analysis (for Edu Ministry, Factory, AELB, MOSTI), Performance Management System (for SOGO KL), Creative Thinking & Decision Making (for Polis Di Raja Malaysia), Hazard Identification at Work Place (for Polytechnics, Hospitals, Jab Landskap Negara), OSHA 1994 (Polytechnic, Open Univ Msia, Jab Landskap Negara) Peningkatan Penyeliaan Tonggak Kecemerlangan, (for Proton, FELDA Agricultural, manufacturing

industries), 5S/7S (UTM, SPR, UPM), Pembangunan Perkeranian (DBKL, Unimap, PEPS-JV), Public Speaking (Jabatan Kerja Raya, DBP, Sykt Air Negeri Sembilan & Universiti Malaysia Perlis,

DRB-Hicom) Skil Kemahiran Komunikasi Berkesan (Kementerian Pengajian Tinggi, Pantai Medivest, Allianze

Bank) Telesales (Syabas, Vacation Club & Nation Wide), Entrepreneurship (MOA & KUAT), Effective Recruitment (Air Kelantan Berhad), Stress Management (Johor Corp, Ministry of Health, MARA) 10 Teknik menjadi Warga Kerja Efektif (UMP) Perkhidmatan Kaunter Berkualiti (Immigration Malaysia, SIRIM Malaysia)

Besides conducting programs for in-house requests, she is also actively been appointed to become facilitator for public programs. Program Schedule

8.30am Registration & Welcome Coffee & Tea

9.00am Program Starts

10.30am Tea/Coffee Break with cookies

10.45am Program Resumes

12.45pm Buffet Lunch

1.45pm Program Resumes

3.15pm Tea/Coffee Break with cookies

3.30pm Program Resumes

5.00pm Program Ends

TPLC Training Professionals Sdn Bhd, No.30, 1st Floor, Lorong Tiara 1B, Bandar Baru Klang, 41150 Klang. Tel: 603-33621616 Fax: 603-33621515 Email: ram@tplctraining.com.my

Certification

At the end of the 2-day workshop, each participant will receive a competency Certificate of Attendance from

TPLC Training Professionals Sdn Bhd.

Investment Fees

Normal Fee : RM1, 400 per pax

Early Bird Fee : RM1, 300 per pax. (Sign up before 20th October 2015)

Group Discount : RM1, 200 per pax (3 pax & above)

Fees includes course manuals, hand-outs, certificate and the trainer. The client is expected to provide 2 tea-

breaks and 1 buffet lunch for each day of training.

Registration

There are 2 methods to register for this training:

1. Kindly log into our website www.tplctraining.com.my to download Registration Form and fill up all

the particulars. Please fax back to 603-33621515.

2. Contact Ms.Pooja at 603-33621616 and request for Registration Form. We’ll send via email and fill

up all the particulars. Scan and email back to us at pooja@tplctraining.com.my

TPLC Training Professionals Sdn Bhd is PSMB approved training provider. Our entire program is claimable

under SBL Scheme. We also cater In-House HR program as well as other programs include Team Building. If

you need us to send the In-House proposal please do not hesitate to contact us via email or phone. We

designed the program based on your objectives. Log on to our website to get further detail at

http://.tplctraining.com.my

We Are an Approved Training Provider under SBL Scheme with Pembangunan Sumber Manusia Berhad (PSMB/HRDF)

Enquiries please contact: TPLC Training Professionals Sdn Bhd

No. 30, 1st Floor, Lorong Tiara 1B, Bandar Baru Klang, 41150 Klang

Tel: 603-33621616 Mobile: 010-3636421 Fax: 603-33621515

Contact: Mr. Ram (Training Manager)

Email: ram@tplctraining.com.my