tracie greer indiana university student technology consulting residential it services
TRANSCRIPT
Tracie GreerIndiana University
Student Technology ConsultingResidential IT Services
Evolution of the Student Employee
Human Resource Coordinator for Student Technology Consulting and Residential IT Services
3 Years In This Capacity7 Years With Indiana UniversityExtender of OpportunityA Success Story!
Who’s Tracie?
38,000 Students24/7 Staffing Remote LocationsTotal Labs: 74Total Computers: 2187 Student Technology Consulting
Consultants 130Supervisors (Support Staff) 20
Residential IT Services Consultants 50Supervisors (Leads) 6
Indiana University Student Com-puting Con-
sultants
STCRITS
HiringOrientationTrainingMentoringPerformance Record
It takes all of us working together to complete our mission!
How It’s Done
Meet With Mentees Often Encourage LearningNotify Admin If You Don’t See ThemTeach Them By ExampleOrchestrate Professional GrowthReinforce “WOW” Customer Service
Mentors
Real Time –Full Disclosure Gold Stars
Professional Development Issues
End of the Semester Evaluation
Performance Record
Birthday AnnouncementsGold Stars & AwardsYour Input: Updating Trainings & Software
TestingYearly Picnic & Events
You Matter!