Driving sustainable profit growth

..Supporting positive change in all aspects of retail operation

At Retail Remedy we think a little differently, probably because we only employ seasoned senior retailers – people who have been there, done it, succeeded and learnt the lessons.

We Know

Strategy is often spoken of, but little understood and seldom fully delivered. We help you frame your vision and get all stakeholders playing the same ‘video in their heads’ of what a great job looks like.

We Challenge

We concentrate on delivering integrated structures

and job profiles that work together not in silos. Our

emphasis on team building and positive culture building

is fundamental to a modern successful business.

We Build

We believe retailers need to deliver a clear and

consistent brand message across every channel, our

focus on retail execution makes this possible.

We Deliver

www.retailremedy.com

Retail Remedy

Learning and Development Workshops

Retail Remedy workshops promise to engage, stimulate and challenge.

We can provide a solution to your training needs either through the tailoring of a current workshop,

or through the production of a workshop created to reflect your business objectives.

We have outlined some of our training options in this brochure – to find out how we can

help you develop your business, simply contact us to arrange an initial discussion.

We concentrate on the challenges of leadership within retail and the opportunities that they bring. Using our own experience and expertise we help you recognise and construct the direction, the vision, the connection and the guidelines that deliver improved performance.

Seasoned Judgement 1 day for 10–20 candidates – for business owners/senior executives

� Defining when decisions need to be made. � Force Field Analysis of decisions. � Erasing errors through process decision

making.

� Timing and decisions. � Working with ambiguity. � Thinking fast and thinking slow. � Autopsy skills.

Leadership Key Skills 2 days for 10–25 candidates – for business owners/senior managers

� Mission, Vision, Values – what they are and how to create and implement them.

� Team designing.

� Goal setting. � Managing time and interactions. � Managing performance.

Leadership Skills

Strategy Planning 1 day for 10–15 candidates – for business owners and leaders

� Defining strategy. � Strategy as storytelling. � Strategy tools and models.

� Surfing chaos. � Strategic options. � Managing politics within strategy.

Retail Execution – Managing Performance 1 day for 10–20 candidates – for senior managers and multi-site managers

� Model the way. � Inspire and empower. � Challenge the process.

� Enable others to act. � Encourage the heart. � Key performance indicators.

Retail Execution – Driving Consistency 1 day for 10–25 candidates – for senior managers and multi-site managers

� Defining standards. � Roles and responsibilities. � Best practice processes.

� Customer journey visioning. � Creation of committed schedules. � Introduction to the Complete Manager model.

Customer Service Strategy 1 day for 10–20 candidates – for retail leaders/business owners

� Knowing your customer. � Understanding the customer path. � Creating a customer-focused culture.

� Adding value to the customer experience. � Implementing a service framework. � Engaging and motivating colleagues.

Having worked within the largest and most prestigious retail brands in the world, we know all there is to know about retail execution. From strategic visioning through to activity planning, communication, measurement and execution, we know what works and we deliver the framework to make it happen.

Retail Focus

web: www.retailremedy.com e-mail: paul@retailremedy.com phone: +44 (0) 161 408 3021 driving sustainable profit growth

Retail Project Management 1 day for 10–20 candidates – for project managers and business owners

� Initiating trials. � Managing expectations of trials. � Stakeholder engagement.

� Measuring and monitoring trials and projects. � Critical path management. � Successful project execution and completion.

Retail Marketing 1 day for 10–25 candidates – for new marketing teams

� Marketing streams and their impact. � Building an integrated programme. � Measuring marketing value. � Managing agencies.

� Event calendars and their use. � Promotional integration with buying teams. � Point of sale and execution.

Visual Merchandising 1 day for 10–20 candidates – for visual merchandising teams

� Role of visual merchandising. � Understanding Brand, Image and Identity. � Navigation of visual merchandising.

� Building product stories. � Excellent execution. � Communicating the message.

Buying and Merchandising

An Introduction to Buying 1 day for 10–25 candidates – for new buyers

� The definition of buying. � Understanding the customer. � Interpreting the competition. � Effective management of suppliers.

� Successful ranging and pricing decisions. � Open to buy calculations. � Merchandising with impact. � Profitable marketing and promotions.

Intermediate Buying 1 day for 10–20 candidates – for improving buyers

� The right buying strategy. � Customer and market insights. � Range and price management. � Inventory management.

� Space use and merchandising. � Marketing and promotional management. � Commercial management. � Successful negotiation.

Advanced Buying 2 days for 10–15 candidates – for advanced buyers

� Setting and evaluating the buying strategy. � Complete supplier engagement. � Commercial management.

� Managing execution, (activity planning). � Marketing strategies. � Joint business planning.

At Retail Remedy we believe that product is king and that the core of any retail business is getting the right product at the right price and at the right time. Our team will give your people the knowledge and skills to implement this consistently.

web: www.retailremedy.com e-mail: paul@retailremedy.com phone: +44 (0) 161 408 3021 driving sustainable profit growth

Brand and Marketing – Operational 1 day for 10–20 candidates – for marketing and marketing operations teams

� Brand evaluation. � Brand execution across the business. � Brand charters.

� Operational marketing toolkit. � Eventing and marketing calendars. � Colleagues as brand ambassadors.

Brand and Marketing – 2 days for 10–20 candidates – for business owners and senior managers

� Building brand values. � Brand and strategy integration. � Managing brand options. � Brand differentiation.

� Marketing the brand. � Bringing the brand to life. � Going to market.

We believe that what happens in your stores is potentially the most effective communication window you have with your customers. Recognising that it needs to be a significant part of the look and feel of your brand and integrating the other media messages into it is fundamental in maximising your return.

Marketing

Team Building Residential2 days for 10–25 candidates – for business owners/senior managers

� Appreciation of team strengths and blind spots.

� Understanding individual contribution. � Increasing your ability to manage remotely.

� Knowledge of the working rhythms. � Improved personal decision making. � Decreasing reactive decisions. � Improve team bonding.

Good retailers know that developing talent is important to long term success. Great retailers appreciate that leadership plays a crucial role in making this happen. We work with leaders and with the team to inspire the development of peak team performance.

Professional Development

MBTI Analysis1 day for 10–20 candidates – for individual/team development

� 2 hours pre-work required to complete the Myers-Briggs type indication questionnaire.

� Review and fit to type on the day.

� Evaluation of type differences and how to build a development plan on your type indication.

� Practical work to cement the learning and move forward.

Presentation Skills 1 days for 10–20 candidates – for business owners/senior managers

� High impact delivery. � Blockers and Barriers to presenting. � Understanding audiences. � Building key-note speeches.

� Presenting with power. � Busking. � Positive press contribution. � Negative press contribution.

web: www.retailremedy.com e-mail: paul@retailremedy.com phone: +44 (0) 161 408 3021 driving sustainable profit growth

In this brochure we have outlined just some of our workshops.

If you would like to discuss the detail of these workshops further, how we would tailor a workshop to meet your needs, or indeed how we can create a bespoke workshop for your business, please contact us.

www.retailremedy.com

web: www.RetailRemedy.com e-mail: paul@RetailRemedy.com phone: +44 (0) 161 408 3021 driving sustainable profit growth