training & development april newsletter · april 2016 training & development newsletter td...

T & D QUARTERLY A P R I L

2 0 1 6

T R A I N I N G &

D E V E L O P M E N T

N E W S L E T T E R

TD 6.2.0

The above data is based on known information at the time of reporting. 2016 data = YTD and 2015 data represents the full year.

TRAINING ACADEMY – QUARTERLY SNAPSHOT

To round out the first quarter of the calendar year, the T&D Team brings you its opening newsletter for the new year.

In this issue are the team’s key objectives for 2016, the new LMS modules, recent tender submissions, the success stories of Academy graduates and professional development opportunities, including the Security Expo in Melbourne.

Security training has created headlines in the Australian media lately and this is expected to continue. We encourage you to read our newsletter for details of recent events and what this means for the future of training in the security industry. Enjoy.

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MSS TRAINING & DEVELOPMENT LEARNING | ENGAGEMENT | SUCCESS

OBJECTIVES STATUS REPORT

2015 AVETMISS student data submitted to the RTO governing body for mandatory reporting purposes.

Various LMS modules released to support the business, including Infection Control for Security Personnel, Respond to a Security Risk Situation, Australian Grand Prix Corporation 2016, and Commonwealth Courts: Understanding the Court Environment

Studied ASQA’s recently released 173-page report about the security training industry and communicated key findings to the business.

Bi-annual MSS Training Academy Stakeholder Survey released to the business for dissemination to clients.

Quarterly MSS Training Academy Student Survey released to recent graduates.

Regular social media advertising submissions supplied to Bid Centre for posting to the Website, LinkedIn, Facebook, etc.

Continuous improvement opportunities continue to be identified by various sources and implemented into operational practices.

Annual Declaration of Compliance with the Standards for RTOs submitted to ASQA.

Monthly reports from trainers regularly received and reviewed. Statics compiled, PD items logged, etc.

Update of all 60 plus units of competency assessments and training material for continuous improvement.

IN PROGRESS

Further research and apply for Industry Skills Funding and Youth Training for Employment Scholarships

IN PROGRESS

Complete end-of-year reviews for T&D Team members and set plans for the new financial year.

IN PROGRESS

Further research and implementation of online training components for Certificate IV level qualifications.

IN PROGRESS

STRATEGIC PLAN – REPORT CARD

Below is a status report on the key objectives that the T&D Team completed in 2015 and are in progress of completing for 2016.

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UPCOMING COURSES

DATE STATE COURSES

18 to 28 April 16 to 25 May 14 to 23 June

Brisbane Certificate II in Security Operations

20 April 18 May 20 June

Brisbane Security Licence Revalidation Training


Brisbane Provide First Aid (2 day)


Adelaide Certificate II in Security Operations incl. Responsible Service of Alcohol


Adelaide Provide First Aid

26 April to 13 May 7 to 24 June Perth Certificate II in Security Operations

6 to 9 May 16 to 17 June Perth Provide First Aid

22 April 2 May, 27 May

24 June Brisbane Provide CPR

2 April 28 May 25 June

Brisbane Provide First Aid (1 day Saturday)

4 to 11 May Townsville Certificate II in Security Operations

$$$

Incentives are available for MSS

Security employees who refer a friend or family member to the

MSS Training

Academy.

Contact us to learn more!

IN THE NEWS – SECURITY TRAINING PROVIDERS RAIDED

Members of NSW Police’s Security Licensing Enforcement Directorate raided the offices of

Merc Security on 9 March 2016.

Merc Security’s offices in Western Sydney were raided in March following a tip alleging that the security provider was unlawfully conducting security training.

The company was permitted to conduct security work, but not training, because the company’s Managing Director had reportedly had his security trainer’s licence refused on the grounds of providing false and misleading evidence in his application.

A number of documents relating to security industry training were seized, including test and answer sheets allegedly being sold by Merc Security to other training providers and students.

One of the registered training organisations alleged to have been buying the pre-filled tests was Peacekeepers, a Gold Coast-based company already under suspicion for qualifying guards with little or no training.

The link between Merc Security and Peacekeepers was uncovered by police and it is alleged the two companies have been conspiring to exploit a widely abused loophole involving interstate mutual recognition laws.

Click the links below to read the full news reports:

http://www.abc.net.au/news/2016-03-09/test-and-answers-for-security-guard-licences-sold/7232240

http://www.abc.net.au/news/2016-03-10/merc-security-raided-after-allegedly-selling

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NEWS FROM THE REGULATOR

ASIAL STATE INDUSTRY BRIEFINGS

ASIAL is currently running industry briefings in all states of Australia, one of which was recently attended by a member of the T&D Team. The guest speakers and talking points of interest at this particular session included:

The Police/Security Relationship

Commissioner Ian Stewart - Queensland Police Service

The Commissioner discussed the greater opportunities for collaboration between police and private security in a changing security environment. He reaffirmed how important the relationship between the two is by highlighting the need for security personnel to be well-trained, effective communicators, and willing and able to assist police when it is needed the most.

Security Training Requirements

Chris Robinson - Chief Commissioner, ASQA

Chris focused on the recent strategic review of security industry training, which highlighted the need for a uniform and consistent national approach to security licensing and training.

Greater accountability of registered training organisations (RTOs) is also key to improving the reputation of security training in Australia and ensuring security personnel are adequately and

properly trained. As is evident from recent events, ASQA is making headway in eliminating unscrupulous RTOs that are damaging the industry by using shoddy training practices .

Chris explained that the next step to positive change will involve extensive industry consultation and support from key government ministers to create viable and sustainable solutions. This will need to be coupled with continued close regulation or elimination of sub-standard training providers.

The MSS Training Academy is in full support ASQA’s proposed changes to security training. We welcome a consistent national approach to training and licensing, which would benefit the industry by eliminating dodgy competitors providing counterfeit security training.

As more news and information becomes available on this topic, from ASQA, ASIAL or similar industry bodies you can trust that MSS Training Academy will stay abreast of developments and communicate them to its stakeholders accordingly.

Over the past 18 months, ASQA has enhanced the information and guidance it provides to training providers, to help them comply with the required national Standards and other legislative requirements. It has:

redeveloped the ASQA website to make it easier to use

published a User’s Guide to the Standards for Registered Training Organisations (RTOs) 2015 and established a dedicated website for information about the Standards

used feedback from its engagement with providers to boost the number of frequently asked questions (FAQs) available as a resource to assist in compliance

Continuing its commitment to providing enhanced information and guidance, ASQA recently launched another nation-wide series of training provider briefings which are running until early June. As well as being an opportunity for ASQA to provide important compliance-related information, these sessions are an opportunity for training providers to ask questions of ASQA’s officers.

The T&D Team will attend these briefings and looks forward to ASQA’s increased assistance.

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ENGAGING WITH INDUSTRY – GRADUATE INTERVIEW

To ensure the training we provide is valid, sufficient, current and a true reflection of what takes place in the industry, the National Training & Compliance Administrator regularly meets with various students of the Training Academy who work for MSS Security.

The Administrator meets employees in their work environment and ask a series of questions to identify what they enjoyed the most from their training with us, what areas could be improved and their opinion of our training being a true reflection of what takes place in the “real world” security environment. We also gain a basic understanding of their security duties, site requirements, what they enjoy about their role and some of the challenges they face on a day-to-day basis.

From this information we can analyse our current performance, ensure our training continues to be relevant and identify continuous improvement opportunities. We also use this time to help the employee determine what future training opportunities they might be interested in and how we can better assist them with their professional development.

Last month we interviewed long-term employee Dan Kabakoff, who currently works for QLD Defence. Over the past five years Dan has used the MSS Training Academy for his security licence revalidation training, and the first aid, security monitoring and bodyguard modules. Below is some of the insightful feedback Dan provided.

STUDENT FEEDBACK ABOUT OUR TRAINERS

Dani Pearsall — WA Trainer “Dani was very thorough. There is much more to the security industry than I first thought. The trainer was very professional and I learnt a lot.”

Ken Robertson — SA Trainer “The overall training method and resources were fantastic. Thank you for the training Ken. It was very enjoyable.”

Darryl Goodwin — QLD Trainer “Assessment feedback was good and helpful. Darryl expressed his years of knowledge and, in my opinion, he was very useful to clarify course content. The guest speaker from HR was good and outlined clearly what is expected for possible employment.”

David Steele — Aviation Trainer — Perth, WA “David was great, very clear and concise with his delivery. He is very passionate about what he teaches which kept me engaged.”

Leona Moore — Aviation Trainer — Roma, QLD “I enjoyed the training very much, especially the hands-on practices that Leona facilitated. The trainer was very knowledgeable, helpful and friendly.”

Most enjoyable aspect of the training?

“The trainers and their ability to convey a range of real-life experiences to back up the training content being taught.”

What improvements could be made to the training? (Content, Assessment, Trainer, Environment)

“None that I can think of, but I must say, having the training calendar, costs and enrolment form online is a great value add that was missing in the past. Before this it used to be difficult to enrol during the initial contact stage.”

What is your opinion of the training being a true reflection of what takes place in the industry today?

“I think the training is satisfactory. Irrespective of which training providers I have used in the past, I have found that there is too much repetition with security training and the same content is covered over and over again.”

What was your background in security prior to your current role?

“A variety of security roles including but not limited to patrols, security supervisor, business manager, service delivery co-ordinator.”

What have you most enjoyed about working at this site? “The environment and the people.”

What has been the biggest challenge?

“Operational and procedural changes, not having adequate training for new technology, and a lack of communication between personnel.”

Any future training you wish to undertake? “Security Licence Revalidation before September 2016.”

Q & A with DAN KABAKOFF

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PROFESSIONAL DEVELOPMENT

This professional development page identifies some courses and workshops available in the market that address professional development requirements

for our training staff. Below are some of the key workshops and events that the T&D team has selected as being beneficial to your business in 2016.

Trainers, please remember that you have a sibling account with VELG and can access its site at any time to take advantage of the reduced member prices. Once a Professional Development activity has been completed, please have it added to your Professional Development Log by contacting Emily Thomason.


Internal Review of a Qualification on your Scope of Registration

ONLINE 13 APR - $49 WEBINAR

This session will briefly look at ‘systematic’ validation of assessment products and judgements (Clauses 1.9 and 1.10). It will then explore how aspects of Standard 1 can be linked to a specific review process examining documentation such as the training and assessment strategy, staff profiles, assessment and industry feedback.

For more information, visit httwww.velgtraining.com/events-details?idevm=3474

For a full list of all VELG Professional Development opportunities go to www.velgtraining.com/events

Some of the VELG sessions online are free and can be undertaken as a lunch-time session.

Presentation Skills for the 21st Century Trainer - Marc Ratcliffe

BACK BY POPULAR DEMAND! PER 27 APR & ADL 29 APR - $359 WORKSHOP

This workshop aims to allow existing trainers to hone their skills in an ever-changing teaching and learning landscape. It highlights techniques and approaches that are supported by evidence-based research, and is delivered in a dynamic and engaging way to model the methods that work. It explores some of the traditional functions of presentations with fresh eyes (providing both tangible actions and food for thought) and tackles emerging topics such as the use of brain science and social media in learning and development. The workshop will share and model 57 tips, techniques, games and activities that can help the 21st Century trainer build engagement, promote retention and enhance knowledge transfer back to the job.

For more information, visit www.velgtraining.com/events-details?idevm=441

Mapping Assessments Through A Compliance Lens

ONLINE 22 APR - $75 WEBINAR

Mapping assessments matters because it provides assurance that our assessments cover all the skills and knowledge wrapped up in a unit of competency. Mapping is also shows us whether our assessment designs are thorough without straying into over-assessment.

For more information, visit www.cvent.com/events/webinar-mapping-assessments-through-a-compliance-lens/event-summary-645170be451d4b11a8e1864315853442.aspx

For more information about this event, visit www.securityexpo.com.au

The Security Exhibition & Conference connects a community of leaders and brings the most innovative solutions to the Australian market, to drive the future direction of the security industry.

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SERVICING OUR CLIENTS


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WESTERN AUSTRALIA

Certificate II training each month, including first aid

NATIONAL UPDATE

QUEENSLAND

Congratulations to Tyson Lennings who recently completed his Certificate III in Security Operations.

More places available for employees interested in this qualification.

Darryl delivered Security Licence Revalidation Training in Gladstone at the end of

SOUTH AUSTRALIA

Maybo Training

Conflict management training for Hungry Jacks employees

NSW Tender submitted

to Sydney Trains with a contribution from T&D

AVIATION Some recent

graduates of the QLD Cert II courses have been employed at Roma Airport in regional QLD

P A G E 9


Steady improvements and consistent results have been enjoyed nationally in relation to the LMS completion rates. Thank you to all who have continued to drive completion rates. Below is a snapshot of completion percentages per business unit for March 2016.

LEARNING MANAGEMENT SYSTEM

85%

88%

98%

95%

66%

LMS COMPLETION RATES ON COMPUSORY UNITS

An impressive suite of LMS modules was released in the first quarter on 2016 to support a range of specific business needs for MSS Security.

NEW RELEASE MODULES:

Commonwealth Courts Understanding the Court Environment

Maintaining & Maximising Energy as a Trainer

Time Management for Trainers

Respond to a Security Risk Situation

Infection Control for Security Personnel

Australian Grand Prix Corporation 2016

IN PROGRESS:

Driver Safety Awareness

SA Health: Confidentiality Training

National

89%

Aviation

95%

NEW LMS MODULES

91%

77% SM

93% 88%

The Training Academy can add significant value to any tender, and many RFTs include a specific training requirement section.

A tailored training component in tenders gives the business the opportunity to identify and address the unique needs of the particular service, and show that we understand their needs and will train our staff to deliver this. A response will include a training and development plan specific to the needs of the contract we are tendering for (and often the individual facilities or job roles contained within).

In the first quarter of 2016 we supplied a dedicated training component for these submissions:

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NEW LMS MODULE – RESPOND TO A SECURITY RISK SITUATION

TENDER SUBMISSIONS

This program has been developed with an understanding of the varied role that security officers carry out, and the wide range of risk situations to which they must respond.

Through this training module employees will develop their skills and knowledge in the seven areas:

identifying and assessing the risk

managing aggressive persons

fire and smoke

suspicious packages / bomb threats

persons with criminal intent

conflict situations and use of force

the importance of debrief and reporting

Learning about these topics will enable them to respond effectively to risk situations in line with legislation, their SOPs and MSS Security’s standards.

This module is available for both manual and self enrolment in the Learning Management Systems.

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TIPS AND REMINDERS

MARGARET STINSON 07 3722 4118 [email protected]

SARAH FRASER 08 8400 6817 [email protected]

EMILY THOMASON 07 3722 4134 [email protected]

Next T&D Quarterly

JUNE 2016

Do you have any news you want to share relating to Training & Development?

Would you like us to provide information on a specific topic in the next issue or do you have something to share? Send your request to [email protected]

HELPFUL CONTACT DETAILS

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