training media review best product winner! topic index sale_4_10.pdf · practical steps to...

Topic IndexAccountability......................................2Attitude................................................2Change Management .......................2-3Coaching..............................................3Communication ................................3-5Conflict Management ..........................5Creativity/Creative Thinking .................6Customer Service ..............................6-7Decision Making ..................................8Delegation ...........................................8Diversity............................................8-9Emotional Intelligence .........................9Ethics .................................................10Goal-Setting.......................................10Leadership ....................................10-11Management & Supervision..........11-12Meeting Management .......................12Mentoring ..........................................12Motivation ....................................12-13Organizational Effectiveness.........13-14Performance Management.................15Personal Development.......................15Sales Skills .........................................15Stress Management ...........................15Teamwork/Team Building...................16Telephone Skills .................................17Time Management .............................17Alphabetical Index........................17-18

Training Media Review Best Product Winner!The Clarity Imperative

What makes a team, department ororganization stand out? Typically, it’s thingslike clarity of purpose, a strong culture andalignment around where the group is headed.This program provides a simple but powerful methodology forgetting people “on the same page” so that this kind of clarityand cohesiveness can emerge.

As host and noted speaker John Jenson points out, it’s not about creating a missionstatement or slogan, it’s about getting real with who you are, identifying themeaning in what you do and ensuring that you can bring your strengths andvalues to bear in every situation.

This timely program gives help to those who have been searching for an effectiveway to align their organization around a clear message, despite ever changingconditions.

Key Learning Points:• Effective Talent Management • Productivity Improvement • Increased Employee Engagement • Improved Sales and Customer Loyalty

Program Contents:DVD, Leader’s Guide, Participant Worksheets, 10 Reminder Cards.20 MINUTES

DVD PURCHASE: $855 • DVD RENTAL: $275Visit www.owenstewart.com to read the TMR Review.

The following conditions apply: Offers cannot be combined with Market Segment Discounts. Discounts are applied tocurrent list price. The following titles are excluded from the sale: Covey Leadership Library, I Know Just What You Mean!, Leading ByExample, Mauritius: Celebrating Differences, Max and Max, Tearing Down Walls, Empathic Listening and Everest - CreatingGreatness.

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Accountability

Attitude

Attitude (Cont’d)

Change Management

Contact us at 1-800-263-3399 or [email protected]

Accountability That Works!What would your organization be likeif no one ever asked; “Whose fault isthis?” What if we could all let go ofthe ‘blame game’ and viewaccountability as a method forachieving increased personal and team

effectiveness? This film teaches that accountability ismuch more than a paper trail. The training program andworkshop allow viewers to observe these processes at amanufacturing plant, software design firm and medicalfacility.15 MINUTES

DVD PURCHASE: $1075 • DVD RENTAL: $275

The Attitude Virus: Curing Negativity In The Workplace

Cure bad attitudes for higherproductivity! Bad attitudes canthreaten the essential functions of yourorganization. Employees will learn totake responsibility for their ownattitudes and success, better attitudeswill positively impact team results and

underlying causes for unproductive attitudes will beresolved.20 MINUTES


The Attitude Virus: Curing Negativity In The Workplace - Government Version

In this government focussed version of the best seller The Attitude Virus:Curing Negativity in the Workplace,we see how quickly bad attitudes canspread and infect every aspect of agovernment department or agency.

Learn how to spot the symptoms and vaccinate yourgovernment organization.20 MINUTES


The Attitude Virus: Curing Negativity In The Workplace – Workforce Version

Attitude viruses may not be Level 4biohazards, but they can create anepidemic. This workforce edition of The Attitude Virus: CuringNegativity in the Workplace is set

entirely in a manufacturing environment. You’ll meet aquality technician, shop foreman, shipping clerk andforklift operator – all attitude virus carriers.20 MINUTES


Leadership And The New ScienceCreating resilient, adaptive, healthyorganizational systems is the challengeof today’s workplace. Dr. MargaretWheatley’s revolutionary managementconcepts illustrate the whys and howsin this compelling look beyond

environment, perceptions and expectations. Viewers willlearn about sharing information to empower people andorganize tasks, developing relationships to energizeteams and achieving peak performance.23 MINUTES


Lessons From The New WorkplaceThis is an engaging documentary onapplying Mother Nature’s lessons tothe workplace. It features case studiesfrom the U.S. Army, DuPontCorporation and a North Carolina

school system – each putting Dr. Margaret Wheatley’sNew Science into practice. In step by step detail, this exciting video shows how three vastly differentorganizations have successfully implemented Dr. Wheatley’s concepts within their teams. Viewers will find many practical applications on how to analyzetheir own work roles in new and more productive ways.21 MINUTES


Change Management (Cont’d)

Coaching

Communication

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Taking Charge of Change, RevisedChange is inevitable in all aspectsof life and work. The only thing wecan control is how we deal with it.When people recognize andaddress the internal transitions

associated with change, they are better able to managetheir responses. This program uses William Bridges’ 3-stage model and shows employees and teams how toaccept what’s happening and remain productivethroughout the change process.18 MINUTES

DVD PURCHASE: $1055 • DVD RENTAL: $275ORIGINAL VERSION AVAILABLE IN FRENCH: $995

Riding the Wave: Strategies for Change

In today’s ‘new’ world, people need toknow how to apply balancing strategieswhen change occurs. The workplacedramas in this program depict the

frustration of trying to control the uncontrollable andhow that can leaves us feeling powerless andoverwhelmed. It will help employees adjust theirattitude, relax, and open their minds to the endlesspossibilities that change can bring—to see problems notas threats but as growth opportunities. And, to regain asense of confidence in these trying times.18 MINUTES


Tearing Down WallsTearing Down Walls, one of five filmsin the Covey Leadership Library, usesthe metaphor of the Berlin Wall for thebarriers that exist between individuals,

teams, departments, or even between an organizationand its customers. This highly involving documentaryhelps people eliminate miscommunication, distrust, andstereotyping to improve performance and productivity.22 MINUTES

DVD PURCHASE: $755 • DVD RENTAL: $275SPECIAL OFFERS DO NOT APPLY TO THIS TITLE.

When The Coach is You!This video walks viewers through thepractical steps to increasing success for coaches and learners in anyorganization. This important training

tool explores the perspective of both coach and learner.You’ll visit an accounting office, a manufacturing factoryand a service center as workers resist and stumblethrough the coaching process, learning to create positiveoutcomes.18 MINUTES

DVD PURCHASE: $835 • DVD RENTAL: $275ALSO AVAILABLE IN A GOVERNMENT ($835) AND HEALTHCARE ($635) VERSION.

Communicating Non-Defensively, RevisedHave you ever expressed an opinion thatled others to become defensive or hostile– even if you didn’t mean it personally? In this film, viewers gain a clear

understanding of why all people are naturally defensive,as well as the symptoms and consequences ofinappropriate defensiveness. Learn the five essentialskills that will promote a productive work environmentand avoid the defensiveness chain.19 MINUTES


Jump! Meeting OpenerInspire people to take charge of their response to change with this mind-opening meeting opener. Considerthe following words: Adapt, Shift,Reorganize, Cancel, Transition, Change.

Do they inspire excitement or dread within yourorganization? This film asks you to consider viewingchange as a cycle you must work through, andultimately as an opportunity versus a threat.5 MINUTES

DVD PURCHASE: $325

I Know Just What You Mean!This workshop, one of five in the Covey Leadership Library, exploresthe difference between listening withintent to respond and listening with theintent to understand. It underscores thevital importance of diagnosing needs

before prescribing solutions and demonstrates whymuch-hyped “active listening techniques” may actuallycontribute to miscommunication. Participants will learnhow to improve communications by sharing principles,attitudes and skills for better understanding.20 MINUTES


Communication (Cont’d)

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Nobody’s ListeningListening with the intent to understand is crucial forcommunication between and amongemployees and supervisors. Thishumorous program shows whathappens when a busy boss doesn’t slow

down long enough to hear what his employees are tryingto tell him. We see first hand that effective listening is akey factor in building interpersonal, problem solvingand management skills.11 MINUTES


The Power of ListeningOf all the communication skills weemploy, listening is the most usedand the least appreciated.Listening is a fundamental sourceof information, as well as a key

element in interpersonal relations. This film teacheswhy most people are not good listeners, majorimpediments to effective listening, listening as an activeskill, why listening is a powerful tool, how listeningdiffers from reading, and techniques for sharpeninglistening skills.22 MINUTES


Communication: The Non-Verbal Agenda,2nd Edition

This provocative film examines therole that non-verbal messages play in our lives at work. We learn thatignoring non-verbal language can have costly consequences. As we

see in the film, it is especially troublesome when wesend or receive mixed messages—when the words sayone thing and the facial expressions, tone of voice, andbody language say something else.20 MINUTES

DVD PURCHASE: $850 • DVD RENTAL: $275AVAILABLE IN FRENCH: $825

The Communication ToolkitThis exciting resource isa library of 39 video clipson various aspects of communicationand a comprehensive guide for using

the clips in a number of innovative ways. Eachvignette/clip runs from 20 seconds to three minutes anddepicts a common workplace interaction. Suggestionsare provided for using the clips to draw out specificlessons/skills on communication.70 MINUTES

DVD PURCHASE: $850

Communication in HealthcareThis program can help your teamturn frustrating communicationsinto successful exchanges. Whenyour profession is caring for thehealth of others, words truly

become a lifeline. Combining humor and drama, thisteam-building video demonstrates dangers that arisewhen there is a discrepancy between what we mean tosay and what others hear and the importance of precisecommunication – especially in a health care setting.20 MINUTES


Visit www.owenstewart.com for a complete list of ON-LINE PREVIEWS.

FREE ON-LINE PREVIEWS

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Communication (Cont’d)

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Conflict Management

Verbal Communication: The Power of Words, 2e

Poor communication can create chaosin the workplace. That is clearlyillustrated as this award-winning videovisits a newsroom and a hospital where

miscommunication reigns. This film helps you teachpeople how to speak and listen responsibly for essentialresults: quality of product, more error-free efficiency,higher productivity and better human relationships.22 MINUTES


Dealing With ConflictConflict is inevitable, but it can be reduced and turned intosomething positive. Conflict shiftspeople’s focus away from work and thebasic goals of the team, department

and organization. This program offers a proven methodfor recognizing and resolving conflict. It demonstratesthe five positions people can take when conflict arisesand illustrates the effectiveness of each given style. 20 MINUTES

DVD PURCHASE: $925 • DVD RENTAL: $275AVAILABLE IN FRENCH: $925ALSO AVAILABLE IN A HEALTHCARE VERSION: $625

What to Do… When Conflict Happens

This program acknowledges that it’sdifficult to confront someone who – inour opinion – is behaving in a way that isdisruptive, unprofessional or self-serving.

It presents a simple 4-step approach that helpsindividuals collect their thoughts and initiate conflictresolution in the most productive way possible. Theprogram introduces the C.A.L.M model – Clarify theissue, Address the problem, Listen to the other side andManage your way to resolution. 22 MINUTES


The Power of Future ConversationConversation is a tool that gives leadersthe power to translate possibility intoaction. It’s the driving force behindpositive change and growth that moves

people and organizations into the future. Leaders who areaware of the power of conversation use it as a preciousasset, managing it to achieve unforeseen innovations andimprovements. After viewing the video and workingthrough the exercises and discussions, participants will beable to immediately apply these principles to all theirinteractions at work and in their personal lives.18 MINUTES

DVD PURCHASE: $755 • DVD RENTAL: $275AVAILABLE IN A GOVERNMENT VERSION: $755

The Power of Words, Meeting OpenerInspire people to use words of positivepower with this thought-provoking film.How about using words like “Great job!”or “You’re irreplaceable!”? And how

about making words like Hope, Love, Tolerance,Understanding, Empathy, Co-operation, Contributionand Responsibility an everyday part of the way youthink? This powerful video gets right to the heart ofcommunication that works, setting the stage for greatmeetings and training sessions in communication,diversity and teamwork.3 MINUTES

DVD PURCHASE: $325

Speaking Effectively: To One or One Thousand

This entertaining film gives viewers theskills so needed for confidentcommunication with audiences of one or1000. It proves that the ability to speak

effectively is one of the most powerful tools for personaland professional success. Participants will learn whatcauses their fear of public speaking and how to avoid it,the roles of appearance and body language, how to mosteffectively communicate your message, and much more.21 MINUTES


General HospitableMost patient complaints have nothingto do with medical issues. Rather, theyarise because patients feel they aren’tbeing listened to, or feel their questionsare being left unanswered.Through

dramatic, entertaining vignettes, General Hospitableshows each member of your staff how easy and satisfyingit can be to turn up their level of care. 36 MINUTES


Creativity/Creative Thinking Customer Service (Cont’d)

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The Customer Service ToolkitCustomize your training with 72situation-specific, high qualityvideo clips with enough variety tohelp you build customer servicetraining courses unique to everytype of trainee. Topic areas

include attitude, communication, problem solving,service recovery, supervision and internal customerservice. Each clip is between 20 seconds and twominutes in length. The accompanying Leader’s Guidegives context to each one, suggesting where and how touse them for maximum impact.75 MINUTES

DVD PURCHASE: $1055

Cliff’s Customer Service AdventureThis fun, zany video—designed foryoung trainees who are performing front-line customer service—features Cliff, ahip “20-something” in search of

excellent customer service. Cliff takes us through somepretty awful, but typical, customer service scenarios.Throughout these scenarios, Cliff maintains his sense ofhumor while giving us tips to transform service into amore positive experience for the provider and thecustomer.14 MINUTES


Team CreativityFrom the shop floor to the boardroom,creativity is a sure-fire job-performanceenhancer. But the voices within us cankill a new idea almost as quickly as it

dawns. These voices are usually prompted by additional“Creativity Killers” – rules, procedures and those whoreject our ideas. After watching Team Creativity,trainees will be determined to bring creativity out of thecloset, support every idea at any stage, play with thepossibilities freely, and make creativity an everyday wayof life.20 MINUTES


Journey to DiscoveryJourney to Discovery is an opportunity toidentify and overcome impasse-causingsituations from Dr. Stephen Covey, founderand chair of the Covey Leadership Centerand author of The 7 Habits of Highly

Effective People. It is the true story of a successfulauthor, Charles Dickens, grappling with writer’s blockand his very personal Journey to Discovery. It’s anexcellent example of how, when blocked, we tend tofocus on the impasse itself, which hampers our ability tomove forward. 14 MINUTES


An Invisible Man Meets The MummyPolicies and procedures—red tape. Theycan be useful for smooth operations, butwhen they alienate your customer andtheir needs, they’re counterproductive.

This program shows how customer satisfaction can beachieved without breaking the rules. An importanttraining tool for new hires and a valuable reminder forseasoned employees, this video program presents alighthearted look at the rights and wrongs of customerservice.19 MINUTES

DVD PURCHASE: $850 • DVD RENTAL: $275ALSO AVAILABLE IN A GOVERNMENT VERSION ($850)AND HEALTHCARE VERSION ($625).

Customer Service

Customer Service (Cont’d)

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Remember Me, 3eA hapless, harried customer. A personjust like you who turns to businesses likeyours and receives less-than-idealservice. One of the most popular

customer service training videos ever, this programreminds us that some customers don’t complain whenthey are treated badly, they just quietly take theirbusiness elsewhere—and share their negativeexperiences with friends and associates. Learn how toimprove customer retention and give them the servicethey deserve.16 MINUTES

DVD PURCHASE: $855 • DVD RENTAL: $275SECOND EDITION AVAILABLE IN FRENCH: $725ALSO AVAILABLE IN A HOSPITALITY VERSION ($855).

We’re on the Same Team, Remember?Known for its ability to spark livelydiscussion, this program shows how a well-meaning, hard-workingorganization loses a critical sale

due to a series of errors and miscommunications. Evenwhen the people who have direct contact with thecustomer think they’re doing the right thing, thecustomer comes away vastly dissatisfied. This is apowerful training tool for sessions on teamwork,customer service, and communication.20 MINUTES


WAYMISH - Why Are You Making It SoHard For Me to Give Me Your Money?

A customer approaches yourplace of business, fully intending tobuy something. Then, it happens…something frustrates the customer to

the point where she changes her mind and leaveswithout spending a dime. The “it” is a “WAYMISH” andit can result in the permanent loss of a customer. AWAYMISH represents all the slights and indifferencesmade by employees and organizations that leadcustomers to believe that you don’t really want theirbusiness. Eliminate WAYMISHes and keep customershappy with this superb customer service program. 28 MINUTES

DVD PURCHASE: $955 • DVD RENTAL: $275Visit www.owenstewart.com to read the TMR Review.

The Sound of ServiceBegin and end your next customer servicetraining session with inspiration andmotivate your frontline customer serviceproviders with the words customers love to

hear. In this two-part video, trainees are reminded whatit feels like to be on the receiving end of good and badservice. The closer segment also provides a greatsummary of service basics. 4 MINUTES

DVD PURCHASE: $325

The Other Side of the Window:Providing Exceptional Service in Government

Seeking help from public sectorcustomer service representatives is oftenno picnic. This important programillustrates how bureaucratic systems andprocedures, however necessary to

workflow, can get in the way of providing the level ofservice – and respect – the public requires. There’snothing quite so powerful as viewing circumstancesfrom the other person’s perspective. 13 MINUTES


It’s A Dog’s World, 2nd EditionThis updated version of a CRMfavorite shows that everyone employedin a medical office, hospital or cliniccan make a difference in improvingcustomer service. In just 14 minutes

you’ll never view patient interactions the same wayagain! This light-hearted look through the “patient’sperspective” engages the imagination as a typicalpatient’s journey is compared to his dog’s treatment atthe vet’s office.14 MINUTES


Decision Making Delegation (Cont’d)

Diversity


Abilene Paradox, 2eHas fear lead you to say “yes” to a proposed group endeavor when “no”was your true response? It’s a commondilemma and the reason many

organizational efforts fail. This all-time favorite depictsindividuals who support plans they really don’t believein—leading groups to meaningless, costly outcomes.Learn how to make it safe for people to speak up if theythink the team is headed in the wrong direction—andmake sure you’ve received everyone’s honest input onthe action you’re about to take.26 MINUTES


Groupthink, 2ePeople often seek unanimous agreement in spite of contrary factspointing to another conclusion. Thephenomenon is called groupthink.Participants will learn about the eightgroupthink symptoms and strategies for

avoiding it. They will learn to recognize whendisagreement is important for meeting objectives andvalue the freedom to make their own decisions.22 MINUTES


Delegation

Delegating For Diehards: WorkingTogether To Get Things Done

Getting it all done these days isn’tgetting any easier. Especially sinceeverything seems to be a top priority.Good delegators must know how to

trust their delegatees as well as provide enoughinformation and support so the project is completedsuccessfully. Viewers will learn the six steps todelegation success.20 MINUTES


A Leader’s Guide To DelegatingWhat’s the secret to every top manager’s success? In a word: delegate,delegate, delegate. But gettingwork done through others canoften be difficult because it

inevitably involves a loss of control. This programoutlines a solid process for delegating and gives valuableinsight to both new and experienced managers.22 MINUTES


Managing DiversityThe workplace is changing,reflecting the increasing diversityof our communities. With thesechanges come new challenges.This award-winning video takes ahard look at one of the most

important issues of our day. Managing diversity is morethan just “a sensitive issue”. It requires a leap to newlevels of awareness. The task is not merely to deal with adiverse workforce, but to capitalize on that diversity.22 MINUTES


Mauritius: Celebrating DifferencesWhat can organizations learn froma small island 1,200 miles off thecoast of Africa? Watch thisinspirational video and find out.

Mauritius is a nation with five distinct societies, fourmajor religions and nine spoken languages, yet it is amodel of cohesiveness. In documentary style, viewersare shown how the people of Mauritius learned toreplace “mine” with “ours” and change their mindsetfrom “now” to “the future” by recognizing the inherentpower of diversity.20 MINUTES



Patient Diversity: Beyond the Vital SignsIn this program, you’ll witness thevaliant yet often flawed attempts ofnurses, orderlies and doctors to find acourse of treatment for patients

whose cultural beliefs toward medicine they do notunderstand. Today’s healthcare worker frequentlyencounters patients with different cultural, religious,and language backgrounds. This program shows themhow to best handle these situations so that the patientfeels understood and respected.19 MINUTES


Diversity (Cont’d)

A Peacock In The Land of Penguins: Experience Version

This animated; award-winning video featuring Perry the Peacockand his exotic feathered friendsillustrates employee empowerment,effective communication and

team building skills within the context of diversity.Participants will learn about the creativity of diversity,making empowerment a reality, appreciating differencesand more.10 MINUTES


The Penguin Diversity Set SpecialThis two-video special set gives you a comprehensivefoundation for tackling diversity training in yourworkplace. A Peacock in the Land of Penguinsillustrates the need to appreciate differences and toharness the creativity of diversity. Pigeonholed in theLand of Penguins shows how easy, and damaging, it canbe to allow stereotyping to limit the way we viewourselves and others. By “pigeon-holing” peopleaccording to our stereotypes, we overlook uniqueabilities, talents and personalities. 20 MINUTES

DVD PURCHASE: $965

Pigeonholed In The Land Of PenguinsThis animated video tackles the touchysubject of stereotyping in a delightfulway. It makes us do some soul-searchingabout the casual way we limit ourselvesand others through stereotyping. We

“pigeon-hole” others and ourselves when we overlookunique abilities, talents, personalities and backgrounds.This film will help team members recognize pigeon-holing, understand its high cost and learn how tochange the pattern.10 MINUTES


Emotional Intelligence

Emotional IntelligenceStudies have revealed that leaders with high EI (oremotional intelligence) are typicallystar performers. This program shows

how individuals can develop strengths in five emotionalintelligence competencies. Viewers will come away withspecific areas of improvement to focus on, and astructured step-by-step approach to developing therequired emotional competencies to bring morecreativity, energy and intuition to their work.25 MINUTES

DVD PURCHASE: $1025 • DVD RENTAL: $275AVAILABLE IN A MANUFACTURING VERSION: $1025AVAILABLE IN FRENCH: $1025

TRAINER PACKS & TOOLKITS

Ideal for busy trainers and managers these packsprovide an invaluable collection of instructional

modules rich with development ideas andtechniques. Visit our website for a complete

listing and to download sample chapters.

Tried, Testedand Proven

to Work!

Ethics

Goal Setting


Ethics 4 EveryoneWith issues of corporate integrity and accountabilityin the news daily, perhaps it’s time fora refresher course in ethics. This film

covers it all—from taking home a few office supplies, toethnic jokes, to insider trading, and more. These lessonshave helped more than 84% of Fortune magazine’s“Most Admired Companies” turn values into value-added results. Ethics 4 Everyone beautifully illustratesthe cause-and-effect of corporate and individualresponsibility, offering doable solutions.25 MINUTES


DashboardWhat’s on your “dashboard”? Areyou measuring the right things?How do you know if yourorganization is making meaningfulimprovements? This program tells

the compelling story of one company’s unique approachto gathering and distributing information. Viewers willsee how they increased productivity and profits byfocusing all employees on the most important goals andmetrics.8 MINUTES


LeadershipA Grander Goal

Sometimes the lessons we most need tolearn are found half a world away, inlands far different from our own. Here’sa training program offering a profound

shift in our approach to leadership. It is a striking look atcharacter illustrated by one man’s unselfish desire to bea role model and provide direction for youngunemployed men in war-torn Uganda.11 MINUTES


Leadership (Cont’d)

Covey Leadership Library Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly EffectivePeople, is featured in this comprehensive

library of five videos that show leaders new ways ofinteracting with subordinates so that self-esteem,productivity, and performance are increased.SERIES LENGTH: 105 MINUTES

SERIES DVD PURCHASE: $3195 • SERIES DVD RENTAL: $975SPECIAL OFFERS DO NOT APPLY TO TITLES IN THIS SERIES.

I Know Just What You Mean! (20 MINUTES)DVD PURCHASE: $755 • DVD RENTAL: $225

Leading by Example (23 MINUTES)DVD PURCHASE: $755 • DVD RENTAL: $225

Mauritius: Celebrating Differences (20 MINUTES)DVD PURCHASE: $755 • DVD RENTAL: $225

Max and Max (20 MINUTES)DVD PURCHASE: $755 • DVD RENTAL: $225

Tearing Down Walls (22 MINUTES)DVD PURCHASE: $755 • DVD RENTAL: $225

The 5 Waves of TrustThe ability to build trust is a key competency for leaders today.Great leaders don’t dictate, theyinfluence. And influence comes from

a leader’s ability to engender credibility and inspirepeople to both believe them and believe in them. The 5Waves of Trust is a power-packed DVD containing eightseparate video segments. The series is based on thepremise that there are various layers of trust to whichtoday’s leaders must be attuned: Self Trust, RelationshipTrust, Organizational Trust, Market Trust and SocietalTrust.

KEY LEARNING POINTS:• Builds leaders’ credibility in ways that boost employee

engagement and productivity• Reduces cost of poor performance associated with a

climate of distrust• Improves profits and results by illustrating the link

between trust and customer loyalty43 MINUTES



Leadership (Cont’d)

5 Questions Every Leader Must AskToday’s leaders are undertremendous pressure to achievegoals, solve problems, managechange and improve productivity.Many struggle to find answers,

making their jobs increasingly stressful and unsatisfying.In this program, leaders learn that they don’t have tohave all the answers—they simply have to ask the rightpeople the right questions. From there, goals andobjectives are clarified, the benefits of achieving thegoals are established and action plans are put in place.27 MINUTES


Leaders Of Character: Leadership – The West Point Way

History shows us that graduates of West Point have become someof the world’s greatest leaders…both on the battlefield and in theboardroom. This film takes us

into some of North America’s foremost organizations,including Proctor & Gamble, the FBI, PenguinPublishing, and the People’s Health Center, where wesee West Point graduates putting their leadership skills tothe test.27 MINUTES


Max and MaxMax the human and Max the dog.They both want to do the best jobthey can, but they are both‘controlled’ by a manager who stiflestheir natural desires and abilities. Theresult—apathy on the part of man and

dog. This film is designed to increase leaders’ awarenessof the waste of human potential within organizations,and to help create a culture that fosters independentinitiative, creativity, and resourcefulness.20 MINUTES


Ordinary People, ExtraordinaryResults: True Stories Of Great Leadership

Leaders who understand how smallacts can lead to big results areinvaluable to an organization. This DVD helps build that

understanding. Containing four stand-alone programsplus two meeting openers, this set provides real-worldexamples of ‘average’ people who did small things to focus and motivate others toward significantaccomplishments. These stories will remind your teamthat they too can bring about real results.36 MINUTES


Management & Supervision

After All, You’re The Supervisor, 3e

Meet Alec, a top-notch CSR recentlypromoted to supervisor. Alec is excitedand a bit overwhelmed by his newresponsibilities—especially the

challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss whoguides him through the transition. This comprehensivetraining program is suitable for both new and seasonedsupervisors.20 MINUTES


Risk Maker Risk TakerUsing actual footage of real events, thisstudy of risk management makes a clearstatement – that business decisions dohave outcomes. Using examples where

the management of risk, or lack thereof, has affected theoutcome, we learn the seven specific steps essential tothe risk management process and get insight into thecracks that can occur in the risk process. 25 MINUTES


Meeting ManagementMentoring

Motivation

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Management (Cont’d)

The Supervisor ToolkitDesigned for maximum flexibility,this toolkit provides you with high-quality video vignettes that you caneasily incorporate into your owncustom training courses. Each

vignette/clip runs anywhere from 20 seconds to threeminutes and depicts a common workplace interactioninvolving a supervisor and usually, a subordinate.Suggestions are provided in the Leader’s Guide for usingthe clips to build specific lessons on supervision.82 MINUTES

DVD PURCHASE: $1055

Meeting Robbers, RevisedThere’s always someone who“steals” time – and thereforemoney and resources – whileyou’re trying to conduct a

productive and efficient meeting. Meeting robbers arewell intentioned, but lack the skills to keep meetingsmoving forward. This amusing film shows the sevenmost-wanted robbers at work. Viewers will learn how toidentify when and why meetings should be held, bethoroughly prepared, identify and stop classic timewasters, keep any meeting on track, implement goodideas, and more. Every meeting has style and tone, andsomeone else will set it if the leader doesn’t.20 MINUTES


Meeting the Meeting ChallengeFind out how your organization can achievestreamlined, cost-effective, productive group meetings!This program shows you how to start, how to stay ontrack and all things in between – from silence toconflict. Learn how to respond when being challengedand how to get commitment from participants. This filmis a must-have for all team leaders.35 MINUTES


Meeting Management (Cont’d)

Mining Group GoldThis film is an adaptation of Thomas A.Kayser’s best-selling book of the sametitle. Kayser is manager of organizationaleffectiveness for Xerox Corporation. The

principles shown here are now being applied to groupinteractions for bringing out the best in every participant– resulting in higher collaboration, more efficientteamwork, and more qualitative group decisions.27 MINUTES


Leading by ExampleThis powerful video, one of five in theCovey Leadership Library, illustrates thedifference a mentor and coach can make.Through the dramatic story of Anne

Sullivan and Helen Keller, this case study enablesleaders to identify ways in which they can be moreeffective models, how they can set lasting examples, andhow they can bring out the best in others. Participantswill be provided essential insights for influencinganother person, a team, or an entire organization.27 MINUTES


Fun is GoodWhen’s the last time you had fun at work?If you can’t remember, you’re missing outon more than just a few laughs. Gobehind the scenes with the Saint PaulSaints, a minor league baseball team that

lives its motto: Fun Is Good. While HR professionalsagree that having fun on the job makes employees morecreative, more productive, and ultimately more satisfied,few companies tap into this valuable resource. Find outhow with this fun program.13 MINUTES


Motivation (Cont’d)

Organizational Effectiveness

Organizational Effectiveness

For more program details visit www.owenstewart.com 13

Jukebox Journey SeriesThis amazing series presents lessonson customer service, leadership andattitude in an unforgettable way!Each video in the series combines a

classic rock ‘n’ roll song with a learning acronym – aprocess that’s sure to improve the learning retention ofyour trainees! SERIES LENGTH: 9 MINUTES

SERIES DVD PURCHASE: $695

A Jukebox Journey With HEART (3 MINUTES)

Set to the song Put a Little Love in Your Heart, this videoreminds us that while we should manage processes withour heads, we should lead people with our hearts. DVD PURCHASE: $325

A Jukebox Journey With VIBES (3 MINUTES)

As the hit classic Good Vibrations plays, the images inthis video spell out a terrific message on what customerservice is all about. DVD PURCHASE: $325

A Jukebox Journey With SOUL (3 MINUTES)

While tapping their toes to the song A Little Bit ‘O Soul,trainees receive the keys to keeping a positive attitude atwork and in life.DVD PURCHASE: $325

Courageous Followers, Courageous Leaders

This film is based on the book, TheCourageous Follower – Standing Up Toand For Our Leaders, by Ira Chaleff. Itdramatically demonstrates the unique

pressures facing team leaders, redefines the role of the“follower” and identifies the four ways we can all exercisecourage. This absorbing film uses vignettes thatdemonstrate the courage to serve, the courage to assumeresponsibility, the courage to challenge and the courageto leave.22 MINUTES


Curse of the Vanishing EmployeesThis film shows that supervisors,managers and team leaders play a crucial role in avoidingemployee turnover anddemonstrates three of the mostimportant tactics a manager can

use to retain workers. Learn how to retain theproductive workers you already have.20 MINUTES


Law of the HarvestThis film, part of StephenCovey’s Leadership LessonsSeries, draws workplace lessonsfrom an unusual source:farming. It is an enlighteninglook at the true meaning of

‘reaping what you sow’, and the importance of a strongwork ethic. Viewers meet Grant Neibaur, a potato farmerwhose work is largely dictated by Mother Nature (thusquite unpredictable). Grant illustrates the folly of seekingquick-fix solutions. Persistence, patience andperseverance, as well as attention to detail, areimperative.22 MINUTES


Leadership And Self-DeceptionWould you be surprised to learnthat self-deception is the #1obstacle to organizationaleffectiveness? It’s true. But whatis self-deception and why is it soprevalent? Simply put, self-

deception is the problem of not being able to see thatyou are the problem. This program illustrates how self-deception prevents us from seeing the obvious solutionto some of our biggest workplace problems, providingtools for analyzing and solving problems, at their core.16 MINUTES



Organizational Effectiveness (Cont’d)

Race Without a Finish LineStaying afloat in the tumultuoussea of constant change andincreased competition is no easytask. Customer expectations havechanged, as have the rules and theroles of everyone in organizations.

The companies that prosper today are those that reject“good enough” as their way of doing business. Thisaward-winning, animated meeting opener remindsorganizations to strive for continuous improvement and customer satisfaction.10 MINUTES


PerceptionThis fast paced film shows how we form impressionsabout people and events, and illustrates both thenegative and positive effects of subjectivity in reportingand analyzing what we see. Viewers learn how theelements of perception can actually make the sameevent, meeting or memo an entirely different reality fortwo different people.20 MINUTES


Pygmalion Effect: Managing The Power Of Expectations, 3e

It’s a fact. Limited expectations bringlimited results, high expectations lead to exceptional results. Thisphenomenon is known as thePygmalion Effect. The good news is

that you can teach your managers how to create positiveresults with their employees, improving productivity andmorale in the process. In this video, trainees get acomplete overview of the Pygmalion Effect through real-life examples, dramatic vignettes and scenes fromthe classic movie “Pygmalion”.25 MINUTES


Start Right… Stay Right Orientation Basics

Here’s an easy-to-use training solution forcommunicating organizational expectationsto new hires. Designed to be used in grouptraining or self-study, this film walks new

hires through a set of 24 behaviours that are guaranteedto lead to success on the job. You spend a lot of moneyrecruiting and hiring employees, this program helps toensure that the people you bring on board stay on board.40 MINUTES


Working With You Is Killing MeFrom chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker canruin your day – and your life! This

program shows how employees on any career path andat any level of an organization, can be undone by aproblem co-worker. And it provides the antidote –showing exactly how to take responsibility for addressingthe problem and putting a stop to it all.23 MINUTES


Start Right… Stay Right Comprehensive Workshop

Let’s face it. Your organization will beonly as successful as your employeesand successful employees are those forwhom success is a mindset. It’s acontagious mindset. Even so, you’d be

surprised how many employees don’t have it! Based onthe best-selling book, Start Right …Stay Right boils itall down to basics, exploring – in a uniquely innovativeway – matters as simple as wardrobe, as complex asorganizational culture, and as powerful as teamwork.This program offers on-screen video segments,supported by highly effective skill-building tools andaction plans, to teach 24 behaviours critical to employeeand organizational success. 32 MINUTES

DVD PURCHASE: $1375

Performance Management Sales Skills


Positive DisciplineThis powerful training program helps your supervisors getbeyond the belief that confrontingnegative performance has to be

unpleasant and punitive in nature. It shows them how—when done right—performance discussions can actuallybe a tool for coaching and developing employees.Positive Discipline teaches a simple five-step process forcorrecting negative performance. 24 MINUTES


Discipline Without PunishmentDiscipline – no one likes to enforce it,and no one likes to be the target of it.With this powerful video, you willlearn how to handle one of the

toughest issues any manager or supervisor faces. Peopledon’t change their attitudes and personalities, but theycan change their behaviour – and that’s what a disciplineproblem really is: a behaviour problem. This videoshows how to get the individual to admit there is aproblem and then how to get that individual to solve theproblem themselves.20 MINUTES


The Competitive EdgeThe difference between making anon-site sales call and making a salerequires one very important factor—collaboration. The CompetitiveEdge will show your sales force how

to incorporate collaboration into every sale andpositively impact your bottom line. With this program,viewers eavesdrop on site calls made by three reps to oneoverworked, under-functioning publishing house. Allthree reps make important strides, but only one leaveswith the sale.19 MINUTES


Personal Development

And When You Fall…In 1988, Dan Jansen’s sister died on theday he was to skate for Olympic Gold inCalgary. He fell, twice, but got up withdignity and finished the race. In 1994, in

Lillehammer, he fell in front of 90 million people andhad only one chance left. He won not only the Gold,but he set World and Olympic records. Dan Jansen’sstory isn’t just about an athlete. It’s a story of life. Thismoving film teaches us how to put our setbacks into aframework that allows us to learn and grow – and todismiss the thought “it can’t be done.”5 MINUTES


Stress ManagementManaging Stress

This video shows how we areparticularly vulnerable to feelings of stress in today’s workplace,especially in positions which carrymore responsibility than authority,

or in a working environment that lacks a supportivenetwork and leads to conflict with others. In thiscompletely revised version, Managing Stress presentsupdated and research-based information on work-relatedstress, helping the viewer to become more aware ofalternative means of coping with tension-inducingevents.20 MINUTES


Stress is a GiftTurns out that a little bit of stress can be good for you!Stress Is a Gift will change the wayyou think about the challenges ofwork – and life – forever.

While chronic stress can certainly be detrimental, thisfour-minute program vividly illustrates why natureintended all of us to face adversity from time to time. 4 MINUTES

DVD PURCHASE: $315


Everest – Creating GreatnessThis expanded package, whichincludes the inspiring and best-sellingEverest video along with companionmaterials, will teach you and your

team a whole new mindset about creating greatness.The video segments and detailed Leader’s Guide willhelp your leaders unleash every team member’scontribution toward meaningful organizational goals, byincreasing the level of engagement of the entire group.34 MINUTES


The Magic of We Session StarterStart your training sessions with the storyof Snapper Lawnmower’s turnaroundfrom loss to profit. Through a focusedeffort, their top executives, managers and

team members were able to put aside differences anddiscover ways to resolve a number of serious planningand assembly line problems. The story holds importantlessons for any organization in the areas of teamwork,communication, problem-solving, leadership and leanmanufacturing.8 MINUTES

DVD PURCHASE: $325

Team Building: What Makes a Good Team Player?

The goal of this insightful film, is to focus on the team player as thecornerstone of a productive andsuccessful team and how team

players can complement, challenge and inspire oneanother to new performance heights. Viewers will learnabout understanding individual styles and maximizingteam members’ unique gifts. They will also learn aboutbalancing team, individual and organizational goals.18 MINUTES

DVD PURCHASE: $850 • DVD RENTAL: $275ALSO AVAILABLE IN GOVERNMENT & MANUFACTURING VERSIONS ($850), AND A HEALTHCARE VERSION ($635).

Teamwork In Crisis: The Miracle of Flight 232

This powerful video shows whatstarted out as a very ordinary flight ona United Airlines DC-10 turned into acatastrophic situation where

teamwork helped achieve a miraculous confluence ofevents. Teamwork in Crisis utilizes interviews withCaptain Haynes, the rescue organizers and medicalteam leaders, along with actual footage of the incidentto illustrate the importance and the value of teamworkunder any conditions.39 MINUTES


Teamwork/Team Building

The Magic of WeEffective leadership is a hands-on job,as is demonstrated in this case study.See how the management at SnapperLawn Mowers worked with employees

to learn first hand the source of the firm’s manufacturingproblems. By introducing a new approach to problemsolving, they enhanced team performance and improvedcommunication. Use this video as a model for yourorganization to work together on finding solutions toyour organizational problems.8 MINUTES PER SEGMENT


EverestClimbing Mount Everestis hard. Climbing Mount Everestblind is… impossible. That’s whatthey told Erik Weihenmayer. Thistrue story follows Erik’s quest toreach the summit of the tallest peak

in the world—and the amazing team that made itpossible. Remarkable, yet unfathomable, Everest isessential for anyone who has ever worked on a team—oris responsible for making teams strive to reach higherperformance goals. Erik’s journey vividly illustrates theweight and significance of teamwork and leadership at amost crucial time.14 MINUTES


Time Management

Alphabetical Title Index


Time: The Next Dimension Of QualityLooking for a way to gain the value edgeover your competitors? This best-sellingprogram illustrates how organizationscan take time out of work processes and

be faster, nimbler, and more responsive and adaptive tocustomer needs. In most work processes, only 25% of thetime is spent on things that have value to the customer.This program shows you how to trim non-value-addedtime and deliver products and services faster withoutcompromising quality.18 MINUTES


The Value of TimeOne second of time can seem insignificantwhen you think of how many there are in aday. But imagine you are a runner who hasjust lost a race by a millisecond. Howmuch more value does that same second

have? In today’s ever-changing and hectic workplace,people are constantly wishing that they had “more time”to get things done. This thought-provoking video helpsus see time differently so we are less likely to waste it.3 MINUTES

DVD PURCHASE: $210

Abilene Paradox, 2e ◆ (Original Version) 8

Accountability That Works! 2

After All, You’re The Supervisor, 3e ◆ 11

And When You Fall... 15

Attitude Virus: Curing Negativity In The Workplace 2

Attitude Virus: Curing Negativity In The Workplace -Government Version 2

Attitude Virus: Curing Negativity In The Workplace - Workforce Version 2

The Call Of The Mummy 17

Cliff’s Customer Service Adventure 6

The Clarity Imperative 1

Communicating Non-Defensively, Revised ◆ (Original Version) 3

Communication in Healthcare 4

Communication: The Non-Verbal Agenda, 2nd Edition ◆ 4

Communication Toolkit 4

The Competitive Edge 15

Courageous Followers, Courageous Leaders 13

Covey Leadership Library 10

Curse Of The Vanishing Employees 13

Customer Service Toolkit 6

Dashboard 10

Dealing With Conflict ◆ 5

Delegating For Diehards: Working Together To Get Things Done 8

Discipline Without Punishment 15Emotional Intelligence ◆ 9Ethics 4 Everyone ◆ 10

Telephone SkillsThe Call of the Mummy

In today’s competitive marketplace, evenjust one bad experience can cause acustomer to take their business toanother company. To keep loyal

customers it’s crucial that at every service opportunity youmake a great impression. This video uses entertaining,engaging vignettes of business, government andhealthcare to illustrate the do’s and don’ts of customerservice on the phone.19 MINUTES


Trade-In or Trade-Up

Call 1-800-263-3399 for details.

Ready to get rid of those outdated CRM VHS tapes?

Now you can trade-in your VHS for DVD – for just $250!

OR – All titles priced at $400 or less for just $150!

Everest 16Everest - Creating Greatness 16The 5 Questions Every Leader Must Ask 11The 5 Waves of Trust 10Fun is Good 12General Hospitable 6A Grander Goal 10Groupthink, 2e ◆ 8I Know Just What You Mean 4An Invisible Man Meets The Mummy 6It’s A Dog’s World, 2nd Edition ◆ (Original Version) 7Journey to Discovery 6Jukebox Journey Series 13Jump Meeting Opener 3Law of the Harvest 13A Leader’s Guide To Delegating 8Leaders Of Character: Leadership - The West Point Way 11Leadership And Self-Deception 13Leadership And The New Science 2Leading by Example 12Lessons From The New Workplace 2The Magic of We 16Magic of We Session Starter 16Managing Diversity 8Managing Stress 15Mauritius: Celebrating Differences 8Max & Max 11Meeting Robbers, Revised ◆ 12Meeting the Meeting Challenge 12Mining Group Gold ◆ 12Nobody’s Listening 4Ordinary People, Extraordinary Results: True Stories Of Great Leadership 11The Other Side of the Window: Providing Exceptional Service in Government 7

Patient Diversity 9

A Peacock In The Land Of Penguins - Experience Version ◆ 9

The Penguin Diversity Set Special 9

Perception 14

Pigeonholed In The Land Of Penguins 9

Positive Discipline 15

The Power of Future Conversation 5

The Power of Listening 4

The Power of Words: Meeting Opener 5

Pygmalion Effect: Managing the Power of Expectations, 3e ◆ (2e Version) 14

Race Without a Finish Line 14

Remember Me, 3e ◆ (2e Version) 7

Riding the Wave 3

Risk Maker Risk Taker 11

Sound of Service 7

Speaking Effectively: To One or One Thousand, 2e ◆ 5

Start Right... Comprehensive Workshop 14

Start Right... Stay Right Orientation Basics 14

Stress is a Gift 15

The Supervisor Toolkit 12

Taking Charge Of Change, Revised ◆ (Original Version) 3

Team Building: What Makes a Good Team Player? 16

Team Creativity 6

Teamwork In Crisis: The Miracle of Flight 232 16

Tearing Down Walls 3

Time: The Next Dimension Of Quality 17

Value of Time 17

Verbal Communication: The Power Of Words 2e 5

WAYMISH Why Are You Making It So Hard... for me to give you my money? 7

We’re on the Same Team, Remember?, 2e ◆ 7

What To Do... When Conflict Happens ◆ 5

When The Coach is You! 3

Working With You is Killing Me 14

◆ AVAILABLE IN FRENCH

Alphabetical Title Index (Cont’d)

OWEN-STEWART PERFORMANCE RESOURCES INC.163 North Port Road, Port Perry, ON L9L 1B2 • Toll Free: 1-800-263-3399 • Fax: (905) 985-6100E-mail: [email protected] • Website: www.owenstewart.comPrices are subject to change without notice. All prices are in Canadian Dollars. 4/10

The offers in this brochure cannot be combined with any other discounts or special offers.

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