TRAINING PROGRAMME FOR NEW JOINEES – Jan 2014

(PRE-SALES & ASSOCIATE OPERATIONS)

S. NO DESCRIPTION PRE- SALES OPERATIONS1 Go Getter 2 Achieve Goals 3 Impressive Voice 4 Impressive Tone 5 Impressing the Company 6 Communicating the Company Details 7 Company Product Details 8 Objection Handling 9 Question & Answer (FAQs)

10 Process of Working 11 Positive Attitude 12 Telephonic 13 Reporting 14 Communication 15 Product Knowledge 16 Client Knowledge 17 About the Company 18 Company Product & Service 19 Market Analysis 20 Competitors 21 Process & Procedures 22 Problem Solving Skill 23 Logical & Analytical Thinking 24 Quality Of work 25 Presentation Skills 26 Team Work & Handling 27 Team Co-ordination 28 Interpersonal Skills 29 Behavior & Attitude at Client Place 30 E-mail skills