training service advisor

Technical Information

Interactive Tests

Submit DTAC Case

Retrieve Onboard Data

Diagnostic Troubleshooting

Reprogram Controllers

Copyright © 2009 Deere & Company.

THIS SOFTWARE OR DATA IS THE PROPERTY OF DEERE & COMPANY. ALL USE AND/OR REPRODUCTION NOT SPECIFICALLY AUTHORIZED BY DEERE & COMPANY IS PROHIBITED. This product is for TRAINING PURPOSES ONLY. Do not use this material in place of the current revision of controlled documents such as technical manuals, operator's manuals or other work instructions. The information contained herein is confidential and proprietary to Deere & Company and its affiliated entities. This information is being provided to authorized dealers or customers to assist in the marketing, sales, operation or repair of John Deere, Timberjack or Hitachi branded products. No unauthorized disclosures may be made without the written permission of Deere & Company or one of its affiliated entities.

Service ADVISOR Overview

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To print the workbook click on “Attachments” at the top of this screenor

Click here to print the workbook

Course Activities

Lessons:

Listen to the audio and read the text on your screen.

At the end of each lesson you will have a Check Your Knowledge.

Exercises:

Througout the lessons you will have the opportunity to practice what you have learned.

Exercises will display without a navigation bar on the left . When you have completed the exercise you will need to click the forward button at the bottom of the screen.

Activity Book:• You will need access to a computer with the Service ADVISOR™ application. • Use the workbook to perform real activities.• After you have completed each activity refer to the back of the activity book to

validate your answers.

Notes: will have additional information

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How to navigate Exercises in this course.

When you launch an exercise follow the instructions in the tutorial.

DO NOT click the Exit buttonNote: If you fail to select the correct area a red “help” dialog box will display next to the correct area to select.

Exercise navigation bar

Exit

If you get confused click anywhere on the screen to display a “help” dialog box.

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Main Menu

This course is divided into lessons.

Select a lesson or use the forward arrow at the bottom of the screen to continue.

Lessons:

Click here for NAVIGATION helpClick here for NAVIGATION help

Help? Help?

Other Information:

AssessmentAssessment

Lesson 10 - Calibrations and Interactive TestsLesson 10 - Calibrations and Interactive Tests

Lesson 1 - Service ADVISOR OverviewLesson 1 - Service ADVISOR Overview

Lesson 2 – Installation and WorkspaceLesson 2 – Installation and Workspace

Lesson 3 – Manuals Part 1 (Basics)Lesson 3 – Manuals Part 1 (Basics)

Lesson 4 – Manuals Part 2 (Schematics, view History ,Print)Lesson 4 – Manuals Part 2 (Schematics, view History ,Print)

Lesson 5 – Manuals (PDF Format)Lesson 5 – Manuals (PDF Format)

Lesson 6 - DTACLesson 6 - DTAC

Lesson 8 - ReadingsLesson 8 - Readings

Lesson 7 - DiagnosticsLesson 7 - Diagnostics

Lesson 9 – Readings (Remote Connection)Lesson 9 – Readings (Remote Connection)

Lesson 11 - Program ControllersLesson 11 - Program Controllers

Lesson 12 - ResourcesLesson 12 - Resources

Practice ExercisesPractice Exercises

General FAQGeneral FAQ

Readings FAQReadings FAQ

Quick reference after taking the course

Service ADVISOR™

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Overview

Lesson 1In this lesson you will:• Review what Service ADVISOR is• Take an overview of the main

components

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Overview: What is Service ADVISOR

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Overview: Jobs

Service ADVISOR is based on the use of Jobs.

1) Allows you to create individual jobs for each machine you work on.

2) Begin work on a separate piece of equipment that is a new job.

3) Return to the first job without losing any information.

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Overview: Shortcut Bars

Shortcut bars are provided to give quick access to technical information to assist you in troubleshooting and diagnosing equipment. Scurtaturile asigura un acces rapid catre informatii

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Overview: Manuals

Manuals provide technical information, graphics and schematics. Manualele asigura informatii, grafice si scheme

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Overview: Dealer Technical Assistance Center

The DTAC shortcut bar provides you the ability to search for solutions dealing with known issues related to the machine entered in the current job. Scurtatura DTAC asigura posibilitatea de a cauta solutii la diferite probleme rezolvate.

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Overview: Diagnostics

The Diagnostics shortcut bar provides links to Diagnostic Trouble Code and Observed symptom charts within technical manuals.Scurtatura Diagnostics asigura legatura la coduri de diagnostice si diagrame din cadrul manualelor tehnice.

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ECU: Battery Voltage 12.10 Volts 12.1 12.1ECU: Engine Coolant Temperature 70 degF 70 70

Overview: Readings, Calibrations, Interactive Test, and Program Controller

Readings (1)• View reading data points.

Calibrations (2)• Perform Data Input

Calibrations and Interactive Calibrations.

Interactive Tests (3)• Contains a variety of

diagnostic test that can be run on the machine. Contine diverse test de diagnoza care pot fi verificate pe echipament.

Program Controller (4)• Download payloads and

install these payloads into controllers on the machine.

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PROPERTIESOn passing, 'Finish' button: Goes to Next SlideOn failing, 'Finish' button: Goes to Next SlideAllow user to leave quiz: At any timeUser may view slides after quiz: At any timeUser may attempt quiz: Unlimited times

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Summary

Lesson 1

In this lesson you:

• Reviewed what Service ADVISOR is

• Were introduced to the main components

Service ADVISOR™

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Installation and Workspace

Lesson 2In this lesson you will:• Identify software and hardware• Identify how to open and start a job• Identify basic workspace navigation• Identify how to edit a job description

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What are the minimum hardware requirements to install and operate the Service ADVISOR application?

Hardware and/or network minimum requirements:

• Hard drive – 120 GB Recommended

• 1-3 GB RAM (4GB of RAM requires a 64-bit OS, which is not supported)

• 32-bit Windows Vista Business or XP Professional Operating System (64-bit OS not supported)

• Minimum Screen Resolution of 1024x768

• 8X DVD-ROM Drive

• Internet Connection (Mandatory to download the license; broadband recommended for Incremental Updates)

• 2 USB Ports

• Keep Hardware updated with current video drivers

Optional:

• Serial Port (optional for 5015 connections; USB to serial adapter can be used)

• Parallel port (if using PDM; USB to Parallel adapter can be used)

• Bluetooth with WIDCOMM drivers (optional for EDL connection

Computer Requirements

** Important: Before installing Service Advisor any firewall or anti-virus software should be deactivated.**

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Computer Requirements

Windows Vista Business

Operating System Requirements:

Microsoft ® Windows XP Professional

• with Service Pack 2 installed

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Hardware Requirements (ECU Connections)

PDM • No longer supported • Will not connect to multiple

CAN busses

Note: Electronic Data Link (EDL) V2 (Version 2) is available. This EDL V2 will be required to run CAN Health test that will be available on later releases of Service ADVISOR.

An Electronic Data Link (EDL) is a computer that serves as a communication translator to enable a computer with Service ADVISOR installed to be able to talk to the machine's on-board network, controllers, and sensors.

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Starting and Registration

Launch Service ADVISOR by double clicking the icon from your desktop.Lanseaza Service Advisor prin dublu click pe iconita de pe ecran.

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Starting and Registration

A valid license is required for Service ADVISOR to run on your computer.Pentru a porni Service Advisor este nevoie de o licenta valida.

• The license is good for 90 days

• If you don’t login for 60 days, a license manager will be displayed 30 days prior to it's expiration date

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License Agreement

After the registration, a software license agreement window displays. There is no way to bypass this screen; it will appear every time you launch Service ADVISOR .

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Starting a New Job

The startup box contains radial buttons that allow you to:

• create a new job (1) Creaza o noua functie

• open an existing job (2) Deschide o functie existenta

• enter a job description. (3) Introdu o descriere a functiei

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Note: If the startup box is disabled, it will also disable the Add/Remove Models box

To enable this option you would select File->Preferences

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Selecting Models

If you start a job you will need to select a model so the program can load the materials (manuals, diagnostics, and interactive tests) needed to support the equipment.Daca vrei sa pornesti o functie trebuie sa selectezi un model de echipament pentru ca programul sa incarce manuale, diagnoze si teste interactive.

Double click model

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OK

Selecting Models

• If a green checkmark is next to the equipment, the correct DVD is loaded. Daca o sageata verde este langa tipul echipamentului, DVD este incarcat

• If a red X appears, the DVD is not correct.Daca apare un X, DVD nu este corect.

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Selecting Models (Favorite option)

Select Favorite box if you use this model often and want it available all the time.Bifati Favorite cand folositi acest tip de echipament deseori si vrei sa fie disponibil tot timpul

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Workspace

1) Main Menu

2) Main Toolbar

3) Shortcut Bar4) Content Area

5) Status Bar

5 Main Areas1. Main menu, includes drop-down menus

where all commands are located. 2. Main toolbar, contains a few of the most

commonly used features. 3. Shortcut bar, allows you to select a task to

perform. 4. Content area, displays information selected

in the drop-down menus, toolbar or shortcut areas.

5. Status bar, indicates where you’re located in the program and information relevant to that location.

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Main Toolbar

By using the respective drop-down menus from the main menu (1), you can also access the same function from the main toolbar buttons (2).

Main Toolbar

Main Menu

Note: If a button is inactive it will appear grayed out. (dimmed)

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Example• Select File -> Print

or• Click the Print button

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The Favorites shortcut bar allows you to access models or manuals you selected or added as a Favorite.Scurtatura Favorite permite sa accesezi modele sau manuale pentru echipamente ce au fost selectate la Favorite

Favorites

Note: If a model is no longer needed as a favorite, right click on the name and choose “Remove from Favorite Models”.

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Adding Favorites

To add an active manual to Favorites right mouse click a manual and select “Add to Favorite Manuals”. Pentru a adauga un manual la Favorites dati click dreapta pe mouse si selectati ADD TO Favorite Manuals.

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Edit Job Description

1. Select File>Open/Manage Jobs.

2. Select the Job from the list

3. Click on the Edit Job button.

4. The Edit Job Details window allows users to modify the Job description or when applicable modify the PIN for a selected model.

5. Press OK to close the window.

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Start A New Job

You have a couple of options to start a new job without closing Service ADVISOR.

1) Select File > New Job.

2) Click on the New Job button located on the Main Toolbar

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PROPERTIESAllow user to leave interaction: AnytimeShow ‘Next Slide’ Button: Don't showCompletion Button Label: Next Slide

Click the forward button at the bottom of the screen to begin.

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Exercise 1: Open Service ADVISOR

You’ve learned about Jobs and Models, now it is time to get some practice performing these steps.

• practice launching Service ADVISOR • create a Job

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Summary

Lesson 2

In this lesson you identified:

• Software and hardware

• How to open and start a job

• Basic workspace navigation

• How to edit a job description

Service ADVISOR™

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Manuals (Part 1)Lesson 3In this lesson you will:• Identify manual types• Identify how to search manuals• Identify basic manual features

– Toolbar– Lock Topic– Bookmarks– Navigate basic graphics

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Manual Types

XML Manuals: open in the Content Area of the application. XML manuals have additional controls.

PDF Manuals: are opened in a separate window using the Adobe Acrobat reader.

PDF

XML

Content area

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Manuals (XML Format)

Click the plus (+) button to expand the manual. Click on the minus (-) to collapse.

To display a topic in the content area, select the topic from the list.

Expand/Collapse buttons

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Manuals (PDF Format)

PDF manuals will display in a separate window with a table of contents.

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Manuals Search

A manuals search provides you with the ability to search through all manuals or selected manuals for the current model you have entered.Asigura posibilitatea de a cauta prin toate manualele sau manualele selectate pentru tipul de echipament.

Search criteria options include the word search using AND, OR, EXACT.

Note: “OR” is the default.

oil filter

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Manuals: Search Options

“OR” searches for any of the words you entered. Selectati OR pentru orice cuvant ce se introduce.

“AND” searches for all the words that you entered.Selectati AND pentru toate cuvintele ce se introduc.

“EXACT” searches for the exact words you entered.Selectati EXACT pentru un cuvant specific introdus.

OR example: In the example shown, an "OR" search will search for any topic that has the word "OIL" or "FILTER" in the topic.

AND example: In the example shown, an "AND" search will search for any topic that has the words "OIL" and "FILTER" in one topic.

EXACT example: An "EXACT" search will search for any topics that contain the words "oil" and "filter" together in one sentence.

oil filter

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Manuals Search

To display advanced search options, click on the box in front of Display advanced search options (1).

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To select more than one manual, hold down the “ctrl” key on your keyboard and click your desired manuals.

Note: After displaying advanced search options, make a selection (2).

• Search All Manuals• Select Specific Manuals

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Manuals Search

Performing a Search 1. Click on the Search Manuals link. 2. Type in the search word(s) or use the Add

Keywords (if available) option to add words to the search.

3. Click Search to begin the search. 4. Results will appear below the search fields.

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Manuals Search

To refine your search results further, click on Search Within Results.

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Manuals Search (Result word highlight)

The Search Toolbar Buttons provide:

• Option to turn highlighting on or off.

• Navigate to the Previous or Next highlighted word.

Search Example: Exhaust Smoke

Note: Each occurrence of the word will be highlighted with the same color (example “Exhaust” is highlighted in yellow)The next word found will be highlighted in the next color listed in the table.

Previous

NextHighlight

On/Off

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Manuals Toolbar

Manuals Toolbar

Topic Tab

1) Toggle Lock Topic2) Previous Topic3) Next Topic4) Locate Item5) Find6) Toggle Warnings7) Add Bookmark8) Other Related Information9) View Symbol Key

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Manuals: How Do I Lock a Topic?

To display multiple topics in separate tabs use the Toggle Lock Topic button.

Tab 1 Tab 2

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Manuals: Closing Tabs

To close a tab, right mouse click on a tab and select one of the options.

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Manuals Toolbar: Locate Item

To locate a displayed topic in the manuals shortcut bar click on the Locate Item button.

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Manuals Toolbar: Find

Use the Find button to locate text in the displayed topic.

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Manuals Toolbar: Toggle Warning

The Toggle Warnings button will open warnings, cautions, or important items within a manual topic, in a separate Warnings dialog window.

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Manuals Toolbar: Create Bookmark

The Bookmark button allows you to mark a desired topic in a manual.

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Manuals: View/Delete Bookmarks

To view or delete a bookmark, click on the View/Edit Bookmarks button.

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Manuals: Links

Clicking an embedded link will replace the topic content in the current view unless you have the lock topic selected.

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Manuals: Display Graphic

When you click on a graphic or graphic thumbnail within a topic an additional graphic tab will open.

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Manuals: Graphic Toolbar

The Graphics Toolbar provides quick access to frequently used graphics commands.Asigura acces rapid la comenzile grafice 1 2 3 4 5 6 7 8 9 10 11

Graphics Toolbar

1) Find in Graphic 2) View Legend3) Rotate4) Pan (move graphic around)5) Actual Size6) Fit To Window7) Zoom In8) Zoom Out9) Zoom Range10) Birds Eye View11) Details View

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Find button allows you to search for words or numbers on a graphic.Permite cautarea unor litere sau cuvinte pe un grafic

Note: If this feature is not available it will be grayed out (dimmed).

In the example: Use the "Match whole word only" check box so that the search will only stop on the letter B.

x

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The View Legend button displays the legend for the graphic in a separate window. Prezinta o legenda intr-o fereastra separata.

Note: If this feature is not available it will be grayed out.

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Clicking the Pan button allows you to move your graphic around. (1)Permite rotirea graficului.

Note: The hand is replaced with an arrow on the graphic toolbar. (2)

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Manuals: Graphic - Click and Drag Zoom

To manually enlarge a selected area on a graphic, hold your left mouse button down while dragging a dashed box around the area you wish to zoom in on. (1)Pentru a mari un fragment selectat din grafic se tine apasat pe buton stanga de la mouse incercuindu-se aria care se vrea marita.

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Manuals: Graphic – Fit To Window

When your graphic is enlarged, return it to the original size by clicking on the Fit to Window button.Cand graficul este prea mare te poti reintoarce la marimea originala dand click pe Fit to Window.

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Manuals: Graphics InLine

When graphics are shown inline, a large version of the image appears inline with the text in the manual.

Checkmark is displayed.

If a graphic is to large for inline it will only display as a thumbnail

Note: The default is “show graphics inline”.

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Manuals: Graphics Not InLine

When the graphics are not shown inline a smaller thumbnail version of the image appears in the manual.

Deselecting the checkmark changed graphics into thumbnails.

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Manuals (Navigating Multiple Tabs)

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1To navigate between tabs:

• Use tab arrows (1)

or• Click on Window (2)

from the main menu and select your desired tab or enter the number in front of the title. (3)

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Note: Graphic in both examples are actual size.

Printing Topics.

Here is an example of how displayed content with “Show Graphics Inline” selected will print.

Displayed in Service ADVISOR(Graphics Inline is selected)

Printed Document

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Printing Topics.

Here is an example of how displayed content with “Show Graphics Inline” not selected will print.

Displayed in Service ADVISOR(Graphics Inline is not selected)

Printed Document

Note: Graphic in both examples are small (thumbnails).

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Note: If the legend is not viewable it will not display on the printed document.

Printing Topics.

Here is an example of how displayed content with Legend deselected will print.

Displayed in Service ADVISOR(Legend is not displayed)

Printed Document


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Exercise 3: Manuals Shortcut Bar

Now that you have learned about Manuals it’s time to get some practice performing these steps.

This exercise will let you practice finding a manual, opening, bookmarking, locking a topic, and viewing a graphic.

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Summary

Lesson 3


• Manual types

• How to search manuals

• Basic manual features Toolbar Lock Topic Bookmarks Navigate basic graphics

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Workbook Activity #1

Your turn …… using a computer with Service ADVISOR and the workbook perform the following acitivities in Manuals.

• Open a new problem

• Locate a topic with a hyperlink

• Display a graphic

• Create a bookmark

• Record your answers

You can do workbook activities now or at a later time.


Service ADVISOR™

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Manuals (Part 2)

Lesson 4In this lesson you will:• Identify additional graphic toolbar

options to view schematics• View manuals history• Discuss print options

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Viewing Schematics

Use the zooming and sizing buttons to display your graphic to the size you desire.Foloseste lupa si iconitele de dimensiuni pentru a dimnesiona graficul la marimea dorita.

Zoom In

Zoom Out

Actual Size

Fit to Window

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Viewing Schematics

Details View or Bird’s Eye View will open additional navigation windows.Iconitele Details View sau Bird’s Eye View deschid noi ferestre de navigare.

Bird’s Eye View

Details View

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Viewing Schematics

The Bird’s Eye View button opens a window with a green “X”.

Iconita Bird’s Eye View deschide o fereastra cu un X verde Birds Eye View

The green box indicates what part of the graphic is magnified.

Birds Eye View

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Viewing Schematics

Bird’s Eye View

To move the green box around on your graphic, place your mouse in the box. While holding down your left mouse button move the box to another area of the graphic.Pentru a muta dreptunghiul verde pe desen tine apasat butonul stanga de pe mouse si misca dreptunghiul pe desen.

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Viewing Schematics

The Details View window will magnify the area of the original graphic where your mouse is positioned.Iconita Details View mareste aria desenului unde este pozitionat mouse-ul.

Details View

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Viewing Schematics

To adjust the magnification • Place your mouse

inside the Details View box.

• “Right” mouse click• “Left” mouse click an

option to reset the magnification.

• Pentru a modifica marimea: pune mouse-ul in interiorul iconitei Details View.Click dreapta pe mouse.Click stanga pe mouse pentru a schimba marimea.

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Full Screen

To view only the graphic or topic click the Full Screen button.

To return to normal view click the Default View button.

Full Screen

Default View

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View History

The View History button displays a window of topics in the order by which they were selected.

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View History

Use the Go Back and Go Forward buttons to scroll up and down the topic history list without displaying the history folder.

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Printing

If you print a content (tab) you will receive opion #1 (topic tab)

If you print a graphic (tab) you will receive opion #2 (graphic tab)

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Printing Tips

Change print options on graphics to your desired preference.

Note: Use the drop down arrows to change the selection.

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Printing Tips

Print a large graphic in actual size: 1) Change scale option to “Actual Size” 2) Select Options (tab)

Select “Tile”

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Printing Tips

Print a selected area of a graphic:

1. Zoom into the area you wish to print

2. Click Print button

3. Change print option to “As Displayed”

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Printing Tips

How do I print a graphic and legend that are displayed in individual tabs?

(Example: schematic)

You will need to print both 1) Content tab

2) Graphic tab

1) Content tab

2) Graphic tab

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Printing Tip

Print a section of content.

1. Hold down your left mouse button and highlight the content.

2. Click > Print

3. Click > Selection

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Summary

Lesson 4

In this lesson you :

• Identified graphic toolbar options to view schematics

• Viewed manuals history

• Discussed print options

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Your turn …… using a computer with Service ADVISOR and the workbook perform the following acitivities in Manuals.

• Work with a schematic

• Review manuals history

• Record your answers



Service ADVISOR™

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Manuals (PDF format)

Lesson 5In this lesson you will discuss formatand functionality of PDF manuals.• Add toolbars/reset toolbar• View bookmarks (Table of Contents)• Viewing size options• Find option

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PDF Manuals:

When you select a PDF format manual a separate window will open displaying your document.Cand selectezi manual format PDF se va deschide o fereastra prezentand documentul.

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PDF Manuals: Main Toolbar

To change your main toolbar features.

• Click on Tools,• select Customize

Toolbars.

An additional window displays and you can select the items you want available on your main toolbar.

Main Toolbar

Note: Click a box in front of an item to enable it.

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PDF Manuals: Display Content

Use the bookmarks to display information.

Click on the plus (+) or minus (-) symbol to expand and collapse a specific category.

Continue to expand the list until you locate your topic.

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PDF Manuals: Viewing Options

Use zooming tools to display your topic as you desire

Zoom Out

Full PageZoom In

Fill Window Width

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PDF Manuals: Bookmarks

Click the Bookmark button to display or hide bookmarks.

View without Bookmarks displayed

View with Bookmarks displayed

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PDF Manuals: Find

To locate a specific word or words, type them into the find box (1) and then click the Find Next button (2) or “enter” on your keyboard.

Find Previous

Find Next

Find box

Note: For a list of search results use the drop down arrow (A) and select “Open Full Reader Search” or click the binocular button (B).

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Summary

Lesson 5

In this lesson you discussed format and functionality of PDF manuals.

• Add toolbars/reset toolbar

• View bookmarks (Table of Contents)

• Viewing size options

• Find option

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Workbook Activity #3 (PDF Files)

Your turn …… using a computer with Service ADVISOR and the workbook perform the following acitivities.

• Open a Specification Manual

• Review how to customize Toolbar

• Hide/Show bookmarks

• Resize content

• Perform a Search



Service ADVISOR™

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Lesson 6In this lesson you will:• Discuss what DTAC is• Identify Search options• Identify process of DTAC cases

DTACDealer Technical Assistance Center

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DTAC: Overview

DTAC Solutions are created in response to cases submitted by dealers and technicians.Solutiile DTAC sunt create pentru a raspunde cazurilor ridicate de vanzatori sau tehnicieni.

DTAC is broken into 3 sections.

Use the plus (+) symbol to expand a section.

Dealer Technical Assistance Center

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DTAC: Standard Search

A DTAC search can be performed entering a word, phrase or a DTAC Solution Number.

Search options are:• Or• And • Exact

The default is “OR”.

Cautarea DTAC se poate face introducand un cuvant, o fraza sau un numar de solutie DTAC.

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DTAC: Advanced Search

If you need a more advanced search select the box in front of “Display advanced search options”.

Daca ai nevoie de o cautate mai avansata selecteaza casuta Display advanced search options.

Select: • Search option (1)

If you select Solution number you should enter only a numeric value.

• Solution type (2)• Search type (3)

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DTAC: Search Results

Result list will display search information.

Select the Search Within Results link to further refine your search by entering another word and selecting “Search within Results”.

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DTAC: Create Case

When you select Create DTAC Case another window will display for you to select a DTAC Case Type. Cand selectati Create DTAC Case se va deschide alta fereastra pentru a selecta tipul DTAC Case.

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DTAC: Create Case

You must complete any field highlighted in yellow.

Trebuie completat orice camp cu culoare galbena.

Required Categories

Optional Categories

Refer to instructions

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Cases marked as Tech-in-Field Urgent cannot be saved and submitted at a later time. They must be submitted at the time you create the case.Cazurile marcate ca Tech-in-Field Urgent nu pot fi salvate mai tarziu.Trebuie sa fie observate in momnetul in care se creaza cazul.

DTAC: Create Case

Note: a technician in the field could keep Service ADVISOR open until they plug into the internet and then send the Tech-in-Field Urgent case.

“For complete details to create a DTAC case refer to Service ADVISOR help”.

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DTAC: Save Case

If an Internet connection is not available, or required information is not complete, Save the DTAC Case and submit later. Daca conexiunea la Internet nu este disponibila sau informatia ceruta nu este completa, salvati DTAC Case si reveniti mai tarziu.

Note: Only priority “Normal” or “Report Only” can be saved.

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DTAC: Edit Case

To edit a saved DTAC case expand Edit DTAC Case from the shortcut bar and select the saved case.Pentru a scrie un caz DTAC salvat, extindeti editarea DTAC Case din scurtatura si selectati cazul salvat

Sections you did not complete are in bold type.

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For complete details refer to DTAC Cases under Help (1)

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Summary

Lesson 6

In this lesson you learned:

• What DTAC is

• Search options

• Process of DTAC cases

Service ADVISOR™

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Diagnostics

Lesson 7In this lesson you will:• Identify the process to establish a

connection between a vehicle and a computer

• Discuss Diagnostic Trouble Codes

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Diagnostics: Connect to Model

To establish a connection to a vehicle click on the Connect to Model button.pentru a stabili o conexiune cu vehiculul dati click pe butonul Connect to Model.

Connect to Model

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Diagnostics: Overview

Connected Diagnostic Trouble Codes (1)

• Used when you have made a live connection to a piece of equipment.

• Displays a list of diagnostic trouble codes coming from the controller on that equipment.

Codurile de diagnoza se folosesc cand faci o conexiune cu echipamentul; prezinta o lista de coduri de diagnoza venite de la echipament.All Diagnostic Trouble Codes (2)

• Used when you do not have a live connection to a piece of equipment.

• List of all possible codes for a particular model.

• Toate codurile de diagnoza se folosesc cand nu ai o conexiune directa cu echipamentul.Listeaza toate codurile posibile pentru un model ales.

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MenuDiagnostics: Connected Diagnostics Trouble Codes

If you have made a live connection to a piece of equipment:

• Click on Connected Diagnostic Trouble Codes (DTC)

• Service ADVISOR will retrieve DTC's from all controllers on machine. If any are stored, they will be displayed.

• Daca faci o conexiune directa cu echipamentul :

• Da click pe Connected Diagnostic Trouble Codes (DTC)

• Service Advisor va prezenta toate codurile de pe echipament, chiar daca sunt stocate.


To display a code description click the box in front of the code. (1)Pentru a se prezenta o descriere a codului dai click pe dreptunghiul cu cod.

Each diagnostic trouble code is linked to a diagnostic procedure in the technical manual. Click on the linked code number (2) to link to diagnostic procedure.Fiecare cod de diagnostice te trimite la o procedura de diagnosticare din manualul tehnic.

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Diagnostics: All Diagnostic Trouble Codes

How to display a Diagnostic Trouble Code procedure.

• Select controller from list. (1)

• A list of all available codes for that controller will be displayed. (2)

• Each code contains a link to the associated diagnostic procedure. (3)

• Cum deschizi o procedura de coduri de diagnoza:

• Selecteaza codul din lista.• Se va deschide o lista de

coduri.• Fiecare cod contine o adresa

catre proceduri de diagnoza asociate.

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Clear by Controller - Clears the inactive trouble codes for a selected controller.Sterge codurile inactive.

Clear All - Clears all diagnostic trouble codes in all of the controllers on the machine. It then retrieves diagnostic trouble codes and displays any codes that may have returned.Sterge toate codurile de diagnoza.

Refresh - Retrieves diagnostic trouble codes without clearing them first. This is used to check to see if any additional codes have set without clearing existing codes.Restabileste codurile de diagnoza fara sa le stearga pe primele.Se foloseste pentru a se verifica daca apare alt cod fara sa le stergi pe cele prezente.

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Diagnostics: Observed Symptoms

To view a list of observed symptoms expand the folder and select an item.

Click on a symptom. (1) 1


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Exercise 5: Diagnostic Trouble Codes

This exercise will help locate Diagnostic Trouble Codes while connected to a model.

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Summary

Lesson 7

In this lesson you

• Identified the process to establish a connection between a vehicle and a computer

• Discussed Diagnostic Trouble Codes

Service ADVISOR™

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Readings

Lesson 8In this lesson you will identify:• Functions of the reading tool bar• The use of data points• How to create and view charts• How to retrieve Diagnostic Trouble

Codes• How to work with recordings

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Readings: Overview

The Readings shortcut bar provides performance information directly from the vehicle.

Reading data points help diagnose a potential problem.

Data Points

Note: to perfrom a live readings you must be connected to a vehicle.

Click Connect to Model button (1).

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Readings: Adapter Types

There are 4 adapter types:• Data Module (PDM)• PDM with USB Adapter• Electronic Data Link

(EDL) (Stand-alone USB Device)

• EDL using bluetooth

The default is Parallel Data Module (PDM).

Bluetooth technology allows electronic devices to synchronize and transfer data wirelessly.

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Readings: PDM Adaptor

PDM (Parallel Data Module) adaptor allows for connection to one of the following.

• Adaptorul PDM permite conectarea cu un singur sau mai multe vehicule.

Note: a PDM with a USB, establishes a connection to the vehicle using a Universal Serial Bus (USB) connection to the computer.

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Readings: EDL Adapter

The Electronic Data Link (EDL) adapters allow for connection to multiple CAN Busses at one timeAdaptoarele EDL permit conexiunea cu multiple CAN Busses in acelasi timp

Note: The Electronic Data Link (EDL) adapter can be either Stand alone USB or Bluetooth.

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Readings: EDL (with Bluetooth)

Bluetooth Configuration

To establish a readings connection with an EDL using Bluetooth adapter, a Bluetooth Pairing with the EDL must first be established.

Pair

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Readings: EDL (with Bluetooth)

Bluetooth Configuration provides the ability to perform the following:

Search (1) - Search for enabled Bluetooth EDL devices within range.

Pair (2) - Create a Bluetooth Pairing between the machine and the selected Bluetooth EDL device. This is required before a live connection can be established.

Test Signal Strength (3) - Test the Bluetooth wireless signal strength of the selected Bluetooth EDL device. A signal strength that is too weak or too strong may not be able to support a readings connection.

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Exercise 6: Connect to Model

This exercise will provide practice establishing a readings connection.

• selecting an adapter• choose a connection option• select a model

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Readings: Change Adaptor Type

You may need to change adapter type under Preferences to reflect the adapter that you will use to establish the connection to the vehicle.

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Select:1. File2. Preferences3. Click the Readings tab4. Change the Default

adapter type

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Readings: Toolbar

The Readings toolbar provides quick access to frequently used commands.

Readings Toolbar

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Readings: Data Points

Display a Data Point by double clicking on a data point from the readings shortcut bar, either individually or by adding an entire template. (1)

To remove a data point place your mouse over a data point and right mouse click. Select one of the options. Data Points

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Note: Only use required data points. Excessive data points could slow down the response time.

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Readings: Search Data Points

The Readings Data Point Search provides the following functionality:

Search (1) - The user can search the list of all connected Data Points by typing either the full or partial Data Point name into the Data Point Name edit box and pressing the Search button.

Locate (2) - When an item in the Data Point search results list is selected, pressing the Locate button will find and highlight the location of this data point under the readings shortcut bar.

Add (3) - Use to add selected Data Point to the readings view.

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Readings: Templates

There are 2 types of Data Point Templates:

• Pre-Defined• Dealer Defined

Pre-Defined Templatesare predetermined data points within Service ADVISOR and cannot be modified. A predefined template can be used as a base to create a Dealer defined template.

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Readings: Templates

How to create Dealer Defined Templates:

1. Click on Readings

2. Select New Template

3. Select and Add data points

4. Name the template

5. Click Save.

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Note: After creating a template it will appear under the Dealer Defined Templates folder in the readings shortcut bar.

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Readings: Charts

Create a Chart

Double click on the data point to display an additional chart tab.

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Readings: Charts

Create a Chart

• Click on the create chart button to create a graphical or numerical chart of an active data point.

• Double click on a data point in the list on the left to add it to the list on the right.

• Select the chart type.

• Click OK

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Readings: Charts

The numerical chart displays a large view of the numeric value of the data point . This can be easily viewed from a distance.

The graph chart uses a standard X/Y axis chart that displays the value of the data point over time.

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Readings: Retrieve Diagnostic Trouble Codes

To retrieve Diagnostic Trouble Codes from the readings tool bar, click on the get diagnostic trouble codes button.

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Readings: Recordings

To start a recording click the Record button.

Record

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Readings: Recording

Save Recording

When a recording is stopped a Save your recording window appears.

• The name is required to save the recording.

• If you decide the recording is not needed, click discard and the recording will be not be saved.

Stop Recording

Save

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Readings: Recording Triggers

Use Recording Triggers to specify certain values at or below a threshold that can be considered a condition for a recording.

Refer to the trigger description box when you select a trigger type.

Create Recording Trigger

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Once a trigger has been armed, the Readings Data View will display a Trigger Activation Cause area.

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Change Recording Default Settings:

To change the recording default capture time and length perform the following.

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Select:1. File2. Preferences3. Readings (tab)4. Enter time settings


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Exercise 7: Readings/Recording

This exercise will work within an established connection to• add data points• work with templates• add recording triggers

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Readings: Recording Playback

To Open a recording.

Select

1. Select the Readings Shortcut bar

2. Select Recordings folder

3. Select a recording

4. Click the Play button

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Trigger recording.fdp 3

Note: You can add data points by expanding a folder.

Important: If you play a recording while still connected to the machine Service ADVISOR prompts … "This will terminate your Readings Connection. Would you like to proceed? Yes/No" ….. Select “Yes”

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Readings: Delete Recordings

To delete a recording

select the following:

1. Select: Open/Manage Recordings folder

2. Click a recording

3. Delete 2

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Readings: Stop Watch

You can activate the stopwatch from the main toolbar at any time.

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Summary

Lesson 8


• Functions of the reading tool bar

• The use of data points

• How to create and view charts

• How to retrieve Diagnostic Trouble Codes

• How to work with recordings

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Your turn …… using a computer with Service ADVISOR and the workbook perform the following acitivities.

• DTAC Search

• View Diagnostis Trouble Code



Service ADVISOR™

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ReadingsRemote Connection

Lesson 9In this lesson you will identify:• User types• How to share a meeting• How to join a meeting• Where to download a User Guide

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Readings: Remote Connection Overview

Local User Is the person with a computer connected directly to a machine.

Remote User

Is the person that is connecting remotely, over the internet to the machine through the Local User’s laptop.

Service ManagerDTAC

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Readings: Remote Connection Overview

In order to establish a remote meeting, both users need:• Internet connection• Phone for audio communication

Remote UserTony - Service Mgr.

Local UserJim – Field Technician

Internet via cellular

Remote Scenario – Local User



Remote UserTony – Service Manager


The Local User must first disconnect from the machine in order to share a meeting.

However the EDL and cables will remain connected between the machine and laptop computer.




Jim needs to provide Pass Key information to Tony





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Exercise 8: Share Meeting

This exercise will provide you an opportunity to practice estabalishing a shared meeting.

Tony – Service Manager

Remote User Joins Meeting

Remote Scenario – Remote User

Tony – Service Manager

Remote Scenario – Remote User



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Exercise 9: Join Meeting

This exercise will provide you an opportunity to practice joining a meeting.

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Readings: Remote Connection Resources

For complete details on Remote Connection click the attachment at the top of your screen.

“Remote Connection User Guide.pdf”

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Summary

Lesson 9


• User types

• How to share a meeting

• How to join a meeting

• Where to download a Remote Connection User Guide

Service ADVISOR™

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Calibrationsand

Interatctive TestsLesson 10In this lesson you will:• Review the Calibrations and Interactive

Tests shortcut bar structure

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Calibrations

Calibrations folders.

Connected Calibrations

Used to display a list of available calibrations and perform calibrations on the vehicle you are connected with. This is only available while a connection is established.Calibrari: foloseste o lista de calibrari disponibile si asigura calibrarea vehiculului cu care esti conectat

All Calibrations

Used when not connected to view a list of available calibrations.

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Calibration Types

Data Input Calibrations

Used to setup controller to match options installed on vehicle.

Interactive Calibrations

Used to perform calibrations of systems on vehicle after repairs have been made.

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Interactive Tests

Connected Interactive Tests• Used when you have made

a live connection to a piece of equipment.

• Displays a list of interactive tests that can be run on that equipment.

All Interactive Tests• Used when you are not

connected to the vehicle, but want to view a list of all possible interactive test available for that model.

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Summary

Lesson 10

In this lesson you:

• Reviewed the Calibrations and Interactive Tests shortcut bar structure

Service ADVISOR™

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Program Controllers

Lesson 11In this lesson you will:• Review how to use the Program

Controller feature• Discuss payloads

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Program Controller

Two important pieces of information to look for in the Program Controller window are:

• payload names • expiration dates

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Program Controller: Download Payload

To update software on a piece of equipment, download the latest payload files from the John Deere Custom Performance web site.

** You must have an Internet connection to download the payload.**

Note: To apply the software to the controller from Service ADVISOR the internet connection is not needed.

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Program Controller: Help

Refer to Help for complete details on Program Controller. (1)

• Select Program Controller (2)

• Click an item from the list

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Note: Click the plus (+) button to expand the list. Click on the minus (-) to collapse.

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Summary

Lesson 11

In this lesson you:

• Reviewed how to use the Program Controller feature

• Discussed payloads

Service ADVISOR™

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Resources

Lesson 12In this lesson you will:• Review Session Logs and Session

Notes• Identify how to customize Preferences • Discuss data Incremental Updates

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Resources: Session Logs

Sessions Logs tracks the steps you performed and records test results you performed while on a job

Click a session to display details

Click an event to display a description

Note: A job can have multiple sessions.

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Resources: Session Notes

Session Notes allow you to create notes that are attached to the session and remain with the problem.

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Resources: Customize Preferences

The Preferences window allows you to customize the settings and features within the Service ADVISOR application.

The window is divided into tabs. Each tab has specific values or features that can be modified.

Note: modifiying any values affects only the computer they reside on.

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Resources: Incremental Update

Service ADVISOR allows you to download the latest Manuals and DTAC solutions technical information for both new and existing models. This is referred to as Incremental Update.

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Important:You must be connected to the Internet to perform Incremental Updates.

Important:You must be connected to the Internet to perform Incremental Updates.

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2 Methods:1) Scheduled updates (select Preferences)

2) Update Data Now

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Incremental Scheduled Update

The Scheduled update functionality allows you to schedule a time to download the latest manuals and DTAC information.

Click “Edit Profile” to choose to update only select models (1) or a

selected DTAC business unit (2).

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“Edit Profile” has 2 sections:

1) Manuals update2) DTAC Solutions

update

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Incremental Update

Click Update Data Now to initiate the incremental update process on demand

Note: Under Manuals a blue (+) symbol will appear next to data that has been updated.

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Incremental Update: Help

Refer to Help for complete details on Incremental Updating. (1)

Select the following (2):• Setting Service

ADVISOR Preferences• Data Update Settings

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Note: Click the plus (+) button to expand the folder. Click on the minus (-) to collapse.

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Exercise 10: Incremental Update

Now that you have learned how to obtain the latest content it’s time to get some practice performing an incremental update.

This exercise will provide practice for selecting models and performing an Update Now action.

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Resources: Help

Service ADVISOR has built-in support features, including help and an eLearning training section.

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Resources: eLearning

eLearning offers you access to step by step instructions on how to perform a specific task.

Click on the menu button to display a list of tasks in a question format.

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Summary

Lesson 12

In this lesson you:

• Reviewed Session Logs and Session Notes

• Identified how to set personal Preferences

• Discussed data Incremental Updates

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Your turn …… using a computer with Service ADVISOR and the workbook perform acitivities in using the following shortcut bars.

• Program Controllers

• Interactive Tests


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Post Assessment Workbook

Click CONTINUE if you have printed and completed the Post Assessment Workbook.

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To complete the Post Assessment you will need to print and complete the Post Assessment Workbook (15 Questions). After completing the Post Assessment Workbook return to this slide and

click continue to transfer your answers from the Post Assessment Workbook to the online test.

*** Click here to print the Post Assessment Workbook ***

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Post Assessment Information

You are about to enter the Post Assessment. • After you answer a question, click the "submit" button. • You will have ONE attempt to answer each question, you cannot back up. • 80% is required to pass. • If you want to review your answers, click the “Review Quiz” button on the results screen

before you click “Finish”.• You MUST click the FINISH button on the results screen for your score to be recorded in

JDU.

** You may take the test as many times as you need to pass, however you must exit and re-enter the course for the new score to register properly in JDU. **

Please note, if you do retake the test, your score will be replaced. If you do not wish to take the assessment now, you may exit the course now. You may come back any time to complete the assessment.

Click here to take the test now.

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Before taking the Post Assessment be sure you have printed and completed the Post Assessment Workbook described on the previous slide.

PROPERTIESOn passing, 'Finish' button: Goes to Next SlideOn failing, 'Finish' button: Goes to Next SlideAllow user to leave quiz: After user has completed quizUser may view slides after quiz: At any timeUser may attempt quiz: Unlimited times

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Completed

You have completed this course.

Transmitting data… please be patient. Your data has been sent.

You may close this window when your data is finished transmitting.

Please Note: If you choose to re-take the test to update your score, you must completely exit and re-enter the course for

the new score to register properly in JDU.

Click here to complete a brief online survey. Your feedback is appreciated.The survey will open in a separate window.

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After taking the course, if you wish to review a Practice Exercise click a link below.

Practice Exercises:

Exercise 10 – Incremental Update NowExercise 10 – Incremental Update Now

Exercise 1 – Open Service ADVISORExercise 1 – Open Service ADVISOR

Exercise 3 – Manuals Shortcut BarExercise 3 – Manuals Shortcut Bar

Exercise 5 – Diagnostic Trouble CodesExercise 5 – Diagnostic Trouble Codes

Exercise 6 – Connect to ModelExercise 6 – Connect to Model

Exercise 8 – Share MeetingExercise 8 – Share Meeting

Exercise 7 – Readings/RecordingsExercise 7 – Readings/Recordings

Exercise 9 – Join MeetingExercise 9 – Join Meeting

Practice Exercises

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HELP!

John Deere University help line – (800)752-5347 (JDIS). • Assist with technical questions about the CD-ROM or online course.• Help with ordering or finding courses.• Help with finding assessments.

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Expand Navigation items with arrows next to them will expand a section when clicked.

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