tranning and devlp in pune

8/3/2019 Tranning and Devlp in Pune

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1

A

PROJECT REPORT

ON

To study, analyze and evaluate Training and development practicesimparted by NIS- Sparta at Reliance Communication (June August

2008)

AT

Reliance Communication

In partial Fulfillment of

MASTERS DEGREE IN BUSINESS ADMINISTRATION

SUBMITTED TO

UNIVERSITY OF PUNE

BY

MS Sadiya A. ContractorMBA-II

[2007 2009]

ALLANA INSTITUTE OF MANAGEMENT SCIENCES.

PUNE-411001. 2


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COMPANY CERTIFICATE 3


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GUIDE CERTIFICATE 4


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ACKNOWLEDGEMENT

Words are inadequate to express my gratitude to the Reliance Communication

NIS Sparta for giving me an opportunity to undergo the practical training in

their company and extend me full cooperation, enabling me to successfully

complete this project report.I am thankful to my family and friends who have helped and supported me to

make this project a success.

I am particularly grateful to Mr. Amit Kumar Girdhar, Head - State Operations

(Maharashtra & Goa) - NIS Sparta for his cooperation extended to me by

providing necessary information & timely help.

I am also obliged and indebted to Dr. K.K. Singh Director, Allana Institute of

Management Sciences, Pune and Prof. S.D.Bagade,my internal guide for the

valuable suggestions and encouragement in completing this project successfully.

Sadiya A. Contractor 5


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DECLARATION

I am very well aware of the ethics and guidelines one has to follow while

working on a project in a disciplined manner.

Being aware of a project regarding its Factuality and Authenticity, I have tried

my best to perform my task.All the information mentioned here throughout the project is true to the best

of my knowledge.

And I declare it as true and the collection made through own website and by

my own personal observation and experience.

The theoretical part is gathered from various Human Resource reference

books whose quotations have been mentioned in bibliography.

Sadiya A.Contractor

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EXECUTIVE SUMMARY

EXECUTIVE SUMMARY7


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Project Title: To study, analyze and evaluate Training and developmentpractices imparted by NIS- Sparta at Reliance Communication (June August2008)

Organization: Reliance Communication, 7 loves chowk, Swargate ,Pune

Name: Sadiya A ContractorCourse Persuading: MBA

Specialization: Human Resource Management

Institute: Allana Institute Of Management Sciences

Objective of the project:

- Sparta and its

resultant in the performance of the employees.

To know the perception of the employees regarding training methods in

Reliance Communication

and attitude and also enhance the same.

vate employees and helps in

avoiding mistakes.

Research methodology: 8


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For our project we required information like knowledge about the employees

understanding ,skills generated and the mastery gained during the training.

Hence we have taken a insight at the performance of the employees through

evaluation of performance, through questionnaires and data received by the

management.QUESTIONNAIRE:

In this method, a list of questions related to subject is prepared and given to

participants. The questionnaire contains questions and provides space. A

request is made to participants to fill up the questionnaire and send it back

within a specified time.

Advantages:

Can reach many people in a short time. Is relatively inexpensive. Gives

opportunity of expression without fear of embarrassment. Yields data easily

summarized and reported.

Limitations:Little provision for free expression of unanticipated responses. May be

difficult to construct. It has limited effectiveness in getting at the causes of

problems and possible solutions.

SCOPE OF THE PROJECT: 9


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of Reliance Communication, Pune rather it only covers the training and

development activities conducted By NIS Sparta for its employees.

Reliance Communication during my tenure of the project, July August 2008.

and excludes all other human resources activities conducted before and after

training.

Research tool:

Questionnaires and the evaluation of the performance to check the

effectiveness of training imparted.The questions were both structured and unstructured.

1. Population and Sample size:

The number of employees working in Reliance communication, Pune,

swargate is nearly 200 employees and it is still expanding. Out of which I have

selected a sample of 25 people who have undergone the training programme

in the last six months to have a flavor of the new practices in training.

2. Major findings:

Employees are content with the way the training is conducted.

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The cooperation between the colleagues and the level of support they share

with each other binds them in an attachment towards the company.

Regional behavior and language influence is higher during training and evenafter delivering their language; the desired effects are not seen.

Some of the superiors do not bother to make Development Action Plans and

submit to the trainers.

The training is mainly conducted all around India, the trainers have to travel

but sometimes the logistics and arrangement is non-satisfactory.

The findings from the data analysis from the questionnaire show a positive

improvement, enhancing and overall rating about the training programme.

The reality learning and simulations were thoroughly enjoyed by the

employees who have received it.

3. Suggestions

In todays competitive world, attitude is the factor which is the dividing linebetween failure and success. Thus recruitment of the employees must be

made not only on skills and attitude but also the attitude of the employee. If anemployee has a positive attitude then training for him can be more effective,

he has a positive effect on the climate.

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The raining records must be maintained, preserved properly and updated

timely.

Proper care should be taken while selecting the trainers.

Nis Sparta trainers must be given continuous feedback and the training

should be performed as a continuous planned activity.

New and different trainers should be invited so that the maximum impact

can be got from the training programmes.

Co ordination and interaction of the employees of all levels must beencouraged to locate new talents among employees.

Solution to some of the problems faced by the employees, should be

suggested by the employees themselves to make them feel valued at the

organization.

The DAP( Development Action Plans) must be prepared and given to the

trainers as soon as possible for further follow up from the side of the trainers.

4. Conclusion

Analysis of all the facts & figures, the observations and the experience during

the training period gives a very positive conclusion/ impression regarding the

training imparted by the NIS Sparta trainers. The NIS Sparta is performingits role up to the mark and the trainees enjoy the training imparted especially

the reality learning and simulation.

The training imparted meets the objectives like:

employees.

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the employees to acquire skills, knowledge and attitude and also

enhance the same.

It becomes quite clear that there is no other alternative or short cut to the

development of human resources. If we have to meet the challenges of

technology, social and economic we have to train the HR irrespective to their

category at which they work in the organization.

As it is recognized fact that we cannot survive in tomorrow businesss worldwith yesterdays method. And hence the continuous development of HR is

prime need of todays organization. 13


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CONTENT/INDEX.

HEAD TITLE PAGE NO

NO

01 EXECUTIVE SUMMARY

02 INTRODUCTION

03 COMPANY PROFILE

04 OBJECTIVES OF THE STUDY

05 LITERATURE REVIEW

07 RESEARCH METHODOLOGY

08 DATA ANALYSIS & INTERPRETATION

09 FINDINGS

10 CONCLUSION

11 SUGGESTIONS

12 APPENDICES14


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INTRODUCTION

INTRODUCTION TO THE STUDY15


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HUMAN RESOURCE MANAGEMENT

Human Resource Management is defined as the people who staff and manage

organization. It comprises of the functions and principles that are applied to

retaining, training, developing, and compensating the employees in

organization. It is also applicable to non-business organizations, such aseducation, healthcare, etc Human Resource Management is defined as the set

of activities, programs, and functions that are designed to maximize both

organizational as well as employee effectiveness

Scope of HRM without a doubt is vast. All the activities of employee, from the

time of his entry into an organization until he leaves, come under the horizon

of HRM.

The divisions included in HRM are Recruitment, Payroll, Performance

Management, Training and Development, Retention, Industrial Relation, etc.

Out of all these divisions, one such important division is training and

development.TRAINING AND DEVELOPMENT is a subsystem of an organization. It ensures

that randomness is reduced and learning or behavioral change takes place in

structured format.

Hence I have taken this topic for my project. My project deals with

training and development of the employees at reliance communication.

The training is imparted by NIS Sparta. On July 7, 2004, Reliance

Infocomm acquired NIS Sparta, Asia's premier Performance

Enhancement Solutions organization, making yet another addition to the

Reliance family.Following are the areas of Training & Development I tried to cover-up in my

work.

1) Studying training activities

2) Analyzing training programme

3) Evaluating the training.

The study shows the scope in the field of T & D ranges rights from recruitingan employee at any level and how to treat them throughout their working

year till the time he discharged or retired from the organization. 16


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MY PROJECT

The project report presented here is primarily concerned with training and

development part of employees in the organization.

Training and development is always an important aspect of the growth of a

company and the individual employees as well. Due to daily changing businessenvironment, manufacturing process, technological advancement and rapid

growth in the demand of the products and services etc the workforce of any

organization has to be very well equipped with the skills, ability, and talent

required to cope up with the market competition.

Now a days many organizations are conducting training programme to

improve the productivity of employees.

The quality of employees and their development through training and

education are major factors in determining long term profitability of a

business. If you hire and keep good employees, it is good policy to invest in the

development of their skills, so they can increase their productivity. Trainingoften is considered for new employees only; this is mistake because ongoing

training for current employees helps them adjust to rapidly changing job

requirements.

Evaluation is the systematic appraisal by which we determine the worth,

value or meaning of something to someone , In case of training we are

concerned with providing information on the effectiveness of the training

activity to decision makers who will make decision based on the information .

Evaluation plays a significant part in every step of the training process.

It is important that evaluation be a planned or systematic effort that is builtfrom the start of the training process.

The main objective of training programme to determine if they are

accomplishing specific training objectives, i.e.,correcting performance

deficiencies. .

IMPORTANCE OF TRAINING AND DEVELOPMENT 17


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Training and development is a routine based, non-stop practice, which a

growing business organization must conduct to achieve their production

target.

From organizational point of view it is very crucial to assure the quality,

quantity, and effectiveness etc of the product by the means of suitable

training.

Development of the employee comes handy with training activities, making

them much more capable in out performing various activities with high

professions and accuracy by using advance technical/mechanical tools and

equipments.

As a management trainee I myself come through various aspects likeperformance appraisal, payroll management, labors related laws and issues

etc during my training and development project.

Evaluating the productivity of the employees can very well recognize how to

distribute your workforce. This information gathered after conducting

training programmed which is immensely helpful for the human resources

manager and the whole department.

Training helps measure the performance of the employees by evaluating the

training given and comparing the individual and group's latest output with theoutput given before training programmed.

SCOPE OF THE PROJECT :

The scope/range of this project report is not too far stretching to the whole of

Reliance Communication, Pune rather it only covers the training and

development activities conducted By NIS Sparta for its employees.My project mainly deals with the present method of training given at Reliance

Communication during my tenure of the project, July August 2008This project covers training, training programmed, and training evaluation

and excludes all other human resources activities conducted before and aftertraining. 18


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HYPOTHESIS:

Training and Development activities conducted by NIS Sparta Reliance

Communication are effective and the employees are better performers after

the training is imparted.

LIMITATIONS:The project is a collection of study, observation, and practical experience

during my summer internship programmed where i was a member of the

team working in the training and development of employees 19


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I tried to perform this project in best possible manner to avoid any lacuna or

lack ness. In spite of all my efforts

In this regard but due to the far stretching activities conducted at Reliance

Communications, my project lack in some of the following heads

Where there is a chance of further elaborating study on the same subject.Some information being very sensitive as far as organization is concerned is

left untouched and not mentioned in any way.

Top-level strategic type of decisions and information too are not taken under

study to avoid any favor to the business counter parts.

My project does not concerned about the designing and planning of training

activities which forms a crucial and major part of this field hence a full fledge

study can be done in this area.

The data presented here is taken by prepared questionnaire (open ended and

closed ended) and information and feedback received from the management.

No research has been conducted on this topic for the purpose of this project

thus holds a complete field research and development.

Due to Time Constraints, I was not able to touch all aspects of training and

development.

Due to security reasons, I could not attend the training conducted which

would give me a practical experience.

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COMPANY PROFILE

COMPANY PROFILE

Reliance Communications Ltd.,Pune was launched on December 28,2002.the

70th birthday of the Reliance group founder,Shri Dhirubhai H Ambani.

Reliance Communications is a service industry and it daily launches newproducts with new technologies. Dealing with foreign market they required

people who help 21


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them to increase productivity of the organization and sales of product.So, they

frequently organize the training programme for newly joined and current

employee.

As they conduct the training programm frequently ,each time they required to

evaluate the recently completed training programme.So they have given methat apportunity to evaluate the training programme.

Reliance Communication was launched on December 28,2002.the 70th

birthday of the Reliance group founder, Shri. Dhirubhai H Ambani .

Reliance Communications is the flagship company of the Anil Dhirubhai

Ambani Group (ADAG) of companies. Listed on the National Stock Exchange

and the Bombay Stock Exchange, it is Indias leading integratedtelecommunication company with over 55 million customers.

History

In the year 2000, the Infocomm plans were announced.which.by far,was the

largest infocom structure that the country had seen so farReliance Communication launched first Reliance India Mobile on December

28,2002 .

Taking in to consideration the changing lifestyles and the end users habits

Reliance Communications will disseminate information at a low cost. Make atelephone call cheaper than a post card. Create new customer experiences.

Constantly strive to be ahead of the world.

Reliance Communications will transform thousands of villages and hundreds

of towns and cities across the country.

Above all, Reliance Communications will pave the way to make India a globalleader in the knowledge age.

We will create the next generation communication network and informationtechnology infrastructure that will bring immense value to every Indian, and

leapfrog India into the center stage of global infocomm space 22


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Late Dhirubhai Ambani built Reliance from scratch and in 25 year got it a

place among the worlds top Fortune 500 corporations. The fact that he tookbarely a quarter of a century to do that is what makes this achievement

special..Make the tools of infocomm available to people at an affordable

cost.They will overcome the handicaps of illiteracy and lack of mobilityDhirubhai firmly believed the country could use information and

communication technology to overcome its backwardness and

underdevelopment.

Mr, Anil Dhirubhai Ambani is the Chairman of Reliance Infocomm Ltd (RIC)

Said,

Growth has no limit at reliance. I keep revising my vision. Only when youdream it you can do it.

RIC today finds itself on the threshold of a transformation as it strives tomeet the challenges of an ever changing and competitive environment to

emerge as a performance oriented, system driven, and professionalorganization. The only way forward is to focus on our Customer & Customer

Service.

Vision

We will leverage our strengths to execute complex global-scale projects to

facilitate leading-edge information and communication services affordable to

all individual consumers and businesses in India.

We will offer unparalleled value to create customer delight and enhance

business productivity.

We will also generate value for our capabilities beyond Indian borders andenable millions of India's knowledge workers to deliver their services

globally.

Mission

Reliance Communication will offer a complete range of telecom services,

covering mobile and fixed line telephony including broadband, national and

international long distance services, data services and a wide range of value

added services and app;ications that will enhance productivity of enterprises

and individuals. 23


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Reliances dream is to make a digital revolution in India by becoming a majorcatalyst in improving quality of life and changing the face of India. It aims to

achieve this by putting the power of information and communication in the

hads of people of India at affordable costs.

Products:Reliance Communication is a service industry. Reliance Communications

offers a wide range of applications including hour-to-hour news updates, high

quality video streaming, downloadable multilingual Ring Tones, seasonal

updates including festival specials, city & TV guides, exam results, astrology,

mobile banking, credit card transaction from mobile phone, bill payment and

stock prices.

Reliance Communications brings Real Broadband experience to Indians for

the first time through a host of unique applications and services. This includes

Video Chat, Multi-location Video Conference, Multi-player Online Gaming,

High Speed Internet, Virtual Office, Digital Storage, Digital Movie, DigitalCustomized Music,Digital Electronic News Gathering Service and E-Learning.

Reliance ADA Group

Reliance-ADA Group 24


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Pragati Value Added People (PVAP)NIS Sparta Ltd (NISS)Reliable Internet Service Ltd (RISL)Getway Systems (India) Ltd-(GWSL)

Infocomm Group CompaniesReliance Energy Constructior Pvt Ltd (RECP)

Reliance Energy Automation Pvt(REAP)Reliance Webstore Pvt Ltd (RWSL)Infocomm Business Associate Companies

Energy Companies

Adlabs

Others

Reliance com-

munication Pvt.LTD (RCPL)

Reliance Comm Infrastructure Ltd-(RCL)Reliance Digital World Pvt Ltd-(RDWL)

RelianceNext-Link Pvt Ltd-(RNL)

Reliance Info Engg Pvt Ltd (RIEL)

Reliance Infostream Pvt Ltd-(RIPL)

Reliance Webstore Pvt Ltd-(RWSL)

Rrliance Energy Ltd (REL)Reliance Energy Gener

ation Ltd (REGL

BSES Rajdhani Power LTD (BRPL)Yashasvi Commu Pvt Ltd (YCPL)Reliance Telecom Ltd RTL)Reliance Capital Ltd (RCL)Reliance Capital Asset Mgmt Ltd (RCAM)Reliance Gen Ins Co Ltd (RGIC)Reliance Life Ins Co Ltd (RLIC)

Reliance Info Infra Pvt Ltd-(TFIL)

Reliance Energy Engineers Pvt (REEP)

Synergy Enterpreneur Solution-(SESL)Reliance Energy Mgt. Serv-(REMS)

Fiag Telecom

Finnese Innovation Pvt Ltd-(FIPL

Reliance Energy Trad Pvt-(RETP)

Reliance Energy Transmission-(RETM)

Reliance Communications Ltd 25


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Project Manager

Porject Maneger

Manager Finance

Manager Sales

Director(Project)

Director ,CTO

CEO

Executive Sales

A S Manager

Team Leader

Team Leader

Manager Admin

Manager HR

Executive(Salary unit)

Manager Training

Dst HR executive

Sinior Manager

ORGANIZATION CHART 26


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Reliance Communications Business

1. Personal

2. Enterprise

3. Home

4. Global

5. World

Reliance Communication envisions a digital revolution that will bring about

a new way of life. A Digital way of life for New India .With mobile devices ,

netways and broad band systems linked to powerful digital

networks,.Reliance Communication will usher fundamental changes in thesocial and economical landscape of India Reliance Communication will help

men and women to connect and communicate with each other Reliance Anil Dhirubhai Ambani Group, an offshoot of the Reliance Group founded by

Shri Dhirubhai H Ambani (1932-2002), ranks among Indias top threeprivate sector business houses in terms of net worth. The group has business

interests that range from telecommunications (Reliance Communications

Limited) to financial services (Reliance Capital Ltd) and the generation and

distribution of power (Reliance Energy Ltd).

Reliance ADA Groups flagship company, Reliance Communications, isIndia's largest private sector information and communications company,

with over 55 million subscribers. It has established a pan-India, high-

capacity, integrated (wireless and wireline), convergent (voice, data and

video) digital network, to offer services spanning the entire infocomm value

chain.

Other major group companies Reliance Capital and Reliance Energy are

widely

tranning and devlp in pune

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